Total Retail Talks
Total Retail
Total Retail Talks is for retail executives who crave the knowledge and insights needed to stay successful in today's fast-paced industry. Through engaging talks and focused interviews, listeners take away useful information and practical advice from a full roster of retail experts, influencers and leaders.
Episodes
Mentioned books
Aug 28, 2017 • 14min
Why Retailers Should Take a Page From Zola's Book
In episode 107 of Total Retail Talks, recorded at the Total Retail Talks Live! event in New York City, Rachel Jarrett, president of Zola, a bridal registry company, talks about how the brand was started, its growth over the years, and what traditional retailers can learn from it.
Aug 21, 2017 • 12min
How Tech Startup Enjoy is Winning With Customer Service
In episode 106 of Total Retail Talks, recorded at the Total Retail Talks Live! event in New York City, Neda Navab, head of customer experience and innovation for Enjoy, an online technology shopping service that offers free home delivery and expert setup, talks about using customer service to enhance physical retail locations.
Aug 14, 2017 • 16min
The Wild, Compelling Story of Saddleback Leather's Growth
In episode 105 of Total Retail Talks, Dave Munson, founder and CEO of Saddleback Leather, a manufacturer and retailer of leather goods, including bags, briefcases, luggage and more, recounts the brand's humble beginnings in Mexico, details what has enabled it to grow into a thriving online retailer that does more than eight figures in sales…
Aug 7, 2017 • 17min
Brick-and-Mortar Key to T-Mobile's Future
In episode 104 of Total Retail Talks, recorded at the Total Retail Talks Live! event in Seattle, Peter Francis, vice president of digital growth and acquisition for T-Mobile, discusses the role brick-and-mortar stores will play in the company's future. Francis addresses how T-Mobile views omnichannel retail, and what the company is doing to execute on…
Jul 31, 2017 • 16min
Sur La Table Invests in Improving the Customer Experience
In episode 103 of Total Retail Talks, recorded at the Total Retail Talks Live! event in Seattle, Natalie Brown, director, experiential marketing, Sur La Table, talks about the kitchenware retailer's goal of being more than just a place where consumers can get products for their kitchens. Sur La Table seeks to be a source of…
Jul 20, 2017 • 16min
An Inside View Into The Mine's Rebranding
In episode 102 of Total Retail Talks, recorded at the Total Retail Talks Live! event in Seattle, Molly Hartney, vice president of marketing and merchandising at The Mine, an online retailer of home furnishings (and a Lowe's company), discusses the company's recent rebranding from its previous name, ATGStores.com. Hartney addresses why a rebranding was necessary,…
Jul 17, 2017 • 11min
Customer Reviews Informing Carhartt's Merchandising Decisions
In episode 101 of Total Retail Talks, Anna Cole, director of e-commerce operations, user experience and merchandising at Carhartt, a workwear manufacturer and retailer, details how the company is leveraging customers’ ratings and reviews to make more informed business decisions, particularly around merchandising its website.
Jul 10, 2017 • 12min
Total Retail Talks Celebrates 100 Episodes!
Today marks the 100th episode of Total Retail's podcast, Total Retail Talks. Over the past two years, Total Retail Talks has brought its listeners exclusive one-to-one interviews with leading retail industry executives on a broad range of topics. To celebrate this milestone episode, we decided to highlight some of our favorite guests from the previous…
Jul 5, 2017 • 21min
Tommy Bahama, MLB Partner for Licensed Apparel
In episode 99 of Total Retail Talks, Peter Leff, executive vice president of wholesale, and Mark Sondheim, sales manager, team sports licensed apparel division, wholesale, both of Tommy Bahama, discuss the casual lifestyle brand's partnership with Major League Baseball (MLB) for a line of licensed apparel. Leff and Sondheim talk about why MLB is a…
Jun 26, 2017 • 13min
Wal-Mart Implements New Supplier Sustainability Platform
In episode 98 of Total Retail Talks, Laura Phillips, senior vice president of sustainability, Wal-Mart, discusses the big-box retail chain's new supplier sustainability platform, Project Gigaton. Phillips addresses why sustainability is a critical component of Wal-Mart's corporate values, the business benefits the company has realized from its many sustainability initiatives, and offers advice for other…
