Total Retail Talks
Total Retail
Total Retail Talks is for retail executives who crave the knowledge and insights needed to stay successful in today's fast-paced industry. Through engaging talks and focused interviews, listeners take away useful information and practical advice from a full roster of retail experts, influencers and leaders.
Episodes
Mentioned books
Jan 19, 2018 • 17min
Product Personalization Drives Bow & Drape's Success
In episode 127 of Total Retail Talks, Shelly Madick, co-founder and COO of Bow & Drape, details how the online women's apparel retailer is personalizing shopping for its customers, from the products they purchase to the experiences they have. In addition to speaking about the value of leveraging data to personalize customers’ shopping experiences, Madick…
Jan 15, 2018 • 16min
Online Startup Blank Label Adds Brick-and-Mortar Stores
In episode 126 of Total Retail Talks, Fan Bi, founder and CEO of Blank Label, a retailer of custom menswear, discusses the digital-native brand's decision to open brick-and-mortar stores. Bi discusses the role stores play in customers’ purchase journeys, and why Blank Label is committed to the channel going forward.
Jan 8, 2018 • 9min
Employee Learning Technology Helping Bloomingdale's Save Money
In episode 125 of Total Retail Talks, Chad McIntosh, vice president of asset protection and risk management at Bloomingdale's, shares how the upscale department store chain is using gamified learning technology to help store employees minimize safety incidents and theft, saving it millions in the process.
Jan 2, 2018 • 12min
Harry & David's Brand Redesign Points to Digital Future
In episode 124 of Total Retail Talks, Oscar Castro, vice president, e-commerce and marketing at Harry & David, discusses the gourmet food brand's recent redesign. Castro touches on how new functionalities added to Harry & David's website will improve its customers’ experiences, and offers advice for other retailers that are considering a brand redesign, including…
Dec 18, 2017 • 16min
How Draper James is Working to Get Omnichannel Right
In episode 123 of Total Retail Talks, Melissa Baird, vice president, systems and procedures for Draper James, a lifestyle brand and retailer of women's apparel and accessories founded by actress Reese Witherspoon, discusses the company's decision to move to an omnichannel, cloud-based platform to help power its financials, inventory, customer and order management processes. Baird…
Dec 11, 2017 • 10min
Overstock.com Using AR to Improve Customer Experience
In episode 122 of Total Retail Talks, Jaime Wilson, senior director of products, apps, augmented and virtual reality for Overstock.com, details how the online retailer of designer furniture and home goods is using augmented reality (AR) within its mobile application to improve its customers’ shopping experiences. Wilson discusses Overstock's goal for its use of AR,…
Dec 4, 2017 • 17min
Inside Tophatter's Growth Strategy
In episode 121 of Total Retail Talks, Andrew Blachman, chief operating officer at Tophatter, a live mobile auction marketplace, discusses the brand's strategy for growth in the competitive e-commerce space.
Nov 27, 2017 • 14min
Subscription Commerce + Sock Fancy = A Winning Pair
In episode 120 of Total Retail Talks, Stefan Lewinger, co-founder and CEO of sock subscription box service Sock Fancy, shares insights into the growth of the startup business, including why he believes in the future of subscription commerce.
Nov 20, 2017 • 13min
Technology, Service Key to Interior Define's Offline Success
In episode 119 of Total Retail Talks, Rob Royer, founder and CEO of Interior Define, discusses how the custom furniture retailer is using technology to help bridge the gap between customers’ online and offline shopping experiences.
Nov 10, 2017 • 16min
Dressing Up for the Holidays: David Donahue Opening Seasonal Pop-Up
In episode 118 of Total Retail Talks, Rob Donohue, CEO of men's lifestyle brand David Donahue, discusses the company's launch of a pop-up shop at Rothmans, a men's clothing store in New York City. Donohue answers questions on why a pop-up shop made sense for David Donahue (this is its first retail presence), why Rothmans…
