Camp Code - Leadership & Staff Training Podcast for Camp Directors

Have some feedback? A topic suggestion? Text us!Find full show notes and links at: https://www.gocamp.pro/campcode/re-release-bestinterviewpracticesHiring with Intention: Spotting the Right Staff Before Training BeginsThough we often consider the first day of staff training the time when we begin absorbing our new team into the camp culture, the reality is that staff orientation starts during the application process. Is the person trainable? How will he or she work on the team that is assembled? Does the applicant "get it?" Join Gab, Beth, and Ruby for a discussion of their favorite interview questions and time-tested ways to figure out if an applicant is a good fit. Best Practice for Leadership TrainingFrom Beth,Training Your hiring process has to be what is best for camp. It is a hard job but you, as the director, are the one that has the big picture. You must put the effort in to make the hiring process be whatever the camp needs. It may involve re-interviewing return staff and asking some hard questions. These are the most important decisions you will make all year. If something feels off, trust your gut. Ask questions to your return staff about things that didn't follow your camp philosophy that happened the year before. You can say "I am offering you a job but here is my concern from last year and that cannot happen again." Hiring is not about being their friend. Make sure they understand that you must do what is best for camp. And never apologize for high expectations.Your Hosts:Beth Allison, Camp Consultant - Go Camp ProGabrielle Raill, Camp Director - Camp OuareauRuby Compton, Chief Exploration Officer - Ruby OutdoorsThanks to our sponsor…UltraCampImagine camp registration software that actually gives you MORE time for what you love - CAMP! With UltraCamp, you can effortlessly track attendance, manage staff, streamline registration, and more. Explore now at ultracampmanagemnent.com/campcode.Measure twice! Take your free Resilient Camp Blueprint Diagnostic at https://camp.mba/travis. Stop flying blind: Take your free Resilient Camp Blueprint Diagnostic at https://camp.mba/travis.

Have some feedback? A topic suggestion? Text us!Find full show notes and links at: https://www.gocamp.pro/campcode/preparingstafffortherealityoftodayscampersTraining Staff for the Kids That Show up TodayThis Camp Code episode explores the realities children are facing today and how those realities must reshape the way camps train their staff. Beth, Gabrielle, and Ruby unpack how comparison culture, constant visibility through photos and video, heightened global awareness, anxiety, loneliness, sensory overload, and shortened attention spans are showing up in camper behavior. They emphasize that today’s campers arrive overwhelmed, not broken, and that many challenges labeled as “behavior issues” are actually signs of stress, disconnection, or unmet emotional needs.The hosts connect these challenges to concrete shifts needed in staff training: moving away from assumptions about campers’ skills, teaching counselors how to respond to big feelings with both validation and regulation, building predictable routines with flexibility, supporting attention and sensory needs, and proactively addressing loneliness and inclusion. They also highlight the importance of trust, intentional quiet, team-based problem-solving, daily camper check-ins, and giving staff language and practice for difficult moments. The core message: when staff are trained to understand today’s kids, their confidence grows, camper experiences improve, and camp becomes a place of belonging, growth, and meaningful connection.-Best Practice for Leadership TrainingFrom Beth,Camp environments are loud, busy, and unpredictable—energizing for some kids but overwhelming for others. Sensory sensitivity is increasingly common, and overload can show up as meltdowns, withdrawal, or sudden emotional reactions that seem to come out of nowhere. These moments are not misbehavior; they are signals that a child’s nervous system is overwhelmed.Staff training should help counselors recognize early signs of sensory overload and intervene before campers hit their limit by offering quiet breaks and access to calm spaces. Creating designated low-stimulation areas allows kids to reset and return to activities when they’re ready. When staff understand sensory needs and are given tools to respond with empathy and intention, their confidence grows, camper experiences improve, and camp becomes a safer, more supportive place where kids feel seen, understood, and able to thrive.Special Guest:Ruby Compton, Chief Exploration Officer - Ruby OutdoorsYour Hosts:Beth Allison, Camp Consultant - Go Camp ProGabrielle Raill, Camp Director - Camp OuareauThanks to our sponsor…UltraCampImagine camp registration software that actually gives you MORE time for what you love - CAMP! With UltraCamp, you can effortlessly track attendance, manage staff, streamline registration, and more. Explore now at ultracampmanagemnent.com/campcode.Measure twice! Take your free Resilient Camp Blueprint Diagnostic at https://camp.mba/travis. Stop flying blind: Take your free Resilient Camp Blueprint Diagnostic at https://camp.mba/travis.

Have some feedback? A topic suggestion? Text us!Find full show notes and links at: https://www.gocamp.pro/campcode/anxietyinyoungstaffAnxiety in Young Staff—and How Camp Leaders Can RespondThis Camp Code episode explores how anxiety is increasingly shaping how 17–25-year-old staff show up at camp, even when they don’t name it directly. Beth, Gabrielle, and Ruby connect the rise in anxiety to global instability, declining trust, perfectionism, constant visibility, heavy phone use, and missed developmental “practice reps” during the pandemic. At camp, anxiety often appears as repeated reassurance-seeking, freezing on decisions, difficulty accepting positive feedback, irritability or aggression, withdrawal in groups, defensiveness (“no one told me that”), and projection that everything is “the worst ever.”Our hosts also call out how traditional staff training can unintentionally worsen anxiety—surprise scenarios, long lecture-heavy blocks, information overload, and public correction. Their solutions focus on predictable structure, clear expectations, normalizing learning over perfection, teaching simple problem-solving frameworks, building in low-stakes practice (with no surprises), doing corrections privately and praise publicly, creating regular check-ins, and using returning staff as emotional “regulators” who help others stay grounded. The core message: staff aren’t fragile—they’re overloaded—and intentional training can turn anxiety into confidence and leadership growth.-Best Practice for Leadership TrainingFrom Ruby,A simple but powerful way to reduce staff anxiety is to think intentionally about the first face they encounter—both during hiring and when they arrive at camp. When the person who interviews or communicates with them disappears at arrival, it can feel unsettling and increase uncertainty. Anxiety drops when staff know who will greet them and what to expect, even if that person is just the handoff to someone else. Sharing a photo, name, or short video ahead of time—“This is who you’ll see at the welcome tent”—creates familiarity and trust. That early human connection helps staff feel grounded, welcomed, and more confident before their first day even begins.Special Guest:Ruby Compton, Chief Exploration Officer - Ruby OutdoorsYour Hosts:Beth Allison, Camp Consultant - Go Camp ProGabrielle Raill, Camp Director - Camp OuareauThanks to our sponsor…UltraCampImagine camp registration software that actually gives you MORE time for what you love - CAMP! With UltraCamp, you can effortlessly track attendance, manage staff, streamline registration, and more. Explore now at ultracampmanagemnent.com/campcode.Measure twice! Take your free Resilient Camp Blueprint Diagnostic at https://camp.mba/travis. Stop flying blind: Take your free Resilient Camp Blueprint Diagnostic at https://camp.mba/travis.

Have some feedback? A topic suggestion? Text us!Find full show notes and links at: https://www.gocamp.pro/campcode/navigatinghardconvopt2Hard Conversations, Real PracticeIn this second installment on having hard conversations, Beth and Gabrielle welcome back HR consultant and longtime camp person Diane Slater to do what staff training needs most: practice. Moving through real camp scenarios, they dig into how leaders can stay clear and kind when feedback gets messy. Diane starts with the “defensive star”—the beloved staff member who shuts down whenever coaching arrives—and reminds us to lead with safety, reflect specific behaviors (not assumed motives), and sometimes even give people time to process before they can really hear what’s being said. From there, they tackle gossip as camp’s unofficial currency, not by demonizing it, but by naming intent and impact: what’s the staff member trying to get from sharing, and how does it land on the people around them?The episode keeps building into tougher terrain: chronic excuse-makers, entitled veterans challenging new directors, emotionally flooded staff, and even outright denial or lying. Across each situation, Diane’s throughline is consistent—anchor on facts, ask what someone can control, use curiosity over confrontation, and prepare your key points ahead of time so you don’t get pulled off course by tears, anger, or a debate that isn’t actually up for debate. -Best Practice for Leadership TrainingFrom Diane,When a staff member has to be let go, the work isn’t over once they leave. Diane reminds leaders that the rest of the team is still living and working together, and everyone will react differently—some with relief, some with sadness, some with judgment, and some with gossip. Because of that, leaders need to follow three key steps: first, debrief with the leadership team to reflect on what was missed and how to catch or prevent similar issues earlier (even back at hiring). Second, support the remaining staff by addressing the departure at a high level—grounding it in camper safety and team wellbeing—while protecting the privacy and dignity of the person who left. Third, actively monitor morale, normalize mixed emotions, and invite staff to process with leadership if they need to. The goal is clarity without cruelty, and reassurance that feedback and consequences are communicated clearly, not sprung on people out of nowhere.Special Guest:Diane Slater, Camp HR ConsultantYour Hosts:Beth Allison, Camp Consultant - Go Camp ProGabrielle Raill, Camp Director - Camp OuareauThanks to our sponsor…UltraCampImagine camp registration software that actually gives you MORE time for what you love - CAMP! With UltraCamp, you can effortlessly track attendance, manage staff, streamline registration, and more. Explore now at ultracampmanagemnent.com/campcode.Measure twice! Take your free Resilient Camp Blueprint Diagnostic at https://camp.mba/travis. Stop flying blind: Take your free Resilient Camp Blueprint Diagnostic at https://camp.mba/travis.

Have some feedback? A topic suggestion? Text us!Find full show notes and links at: https://www.gocamp.pro/campcode/howtoaskforhelpThe Art of Asking for HelpIn this episode of Camp Code, Beth and Gabrielle sit down with Kelly Schuna to unpack why asking for help has become such a critical leadership skill for camp staff. They explore the mix of pressures keeping people quiet—fear of looking incapable, low trust, and a generation used to solving problems through phones or having adults step in automatically. The point they keep returning to is that hesitation to ask isn’t stubbornness; it’s vulnerability and lack of practice, and camp culture has to respond to that intentionally.From there, they zoom out to what camps can do: leaders must model asking for help themselves, make it explicitly expected from day one, and build simple routines that invite questions before problems snowball. Whether it’s regular check-ins, clear frameworks for how to speak up, or structured moments like office hours and “parking lot” notes, the goal is the same—normalize support-seeking as smart, team-centered leadership. At camp, no one should have to figure it out alone.-Best Practice for Leadership TrainingFrom Kelly,One thing I implemented this past summer was office hours. I’ve noticed that staff often don’t know when to ask for help, or they hold back because they don’t want to interrupt or feel like a burden. Having a predictable time when they know they can find me makes that step easier. At my day camp, I used the walk back from Final Circle toward the center of camp as a natural moment for staff to connect with me, whether they needed support, had a question, or just wanted to share something that went well.Another idea I tried was a parking lot system. I set out a clipboard in a central camp space where staff could leave notes for me when something wasn’t urgent but was still on their mind. It gave them a low-pressure way to flag questions or concerns they didn’t want to forget, and it helped surface small issues early before they had a chance to linger or grow. Between office hours and the parking lot, staff had more than one clear, simple path to reach out.Special Guest:Kelly Schuna, Owner and Executive at Hidden Pines RanchYour Hosts:Beth Allison, Camp Consultant - Go Camp ProGabrielle Raill, Camp Director - Camp OuareauThanks to our sponsor…UltraCampImagine camp registration software that actually gives you MORE time for what you love - CAMP! With UltraCamp, you can effortlessly track attendance, manage staff, streamline registration, and more. Explore now at ultracampmanagemnent.com/campcode.Measure twice! Take your free Resilient Camp Blueprint Diagnostic at https://camp.mba/travis. Stop flying blind: Take your free Resilient Camp Blueprint Diagnostic at https://camp.mba/travis.

Have some feedback? A topic suggestion? Text us!Find full show notes and links at: https://www.gocamp.pro/campcode/navigatingdifficultconversations2025How to Have Tough Staff Conversations with Clarity and CompassionLet’s face it—having tough conversations with staff who aren’t meeting expectations can feel downright uncomfortable. At camp, where relationships and community are everything, addressing performance issues can seem at odds with the culture of care and belonging we work so hard to build. Too often, directors and leadership staff hesitate to give feedback because they fear defensiveness, gossip, or escalation. But avoiding those conversations can quietly erode team trust and weaken your camp culture.In this episode of Camp Code, Beth and Gabrielle sit down with HR consultant and lifelong camp enthusiast Diane Slater to explore how camp leaders can give clear, compassionate feedback that supports accountability without sacrificing empathy. Drawing on her extensive experience in human resources and her deep love of camp, Diane shares practical frameworks for how to approach difficult discussions, how to handle tears, anger, and denial, and how to prevent frustration from festering across your team.-Best Practice for Leadership TrainingFrom Diane,Sometimes, despite coaching and multiple chances, a staff member doesn’t change. When you and your leadership team no longer believe improvement will happen, it’s time to part ways. Think of it like baseball: after three solid attempts, if behavior hasn’t changed, they’re out. Keeping someone who ignores feedback signals that the behavior is acceptable, invites others to copy it, and slowly poisons your culture.The exit itself can be clear and respectful because you’ve already documented expectations and tried to help. You can say, “Unfortunately, today will be your last day with our camp—the behavior hasn’t changed and it’s not working.” It’s hard, but you’ll often hear relief from others afterward; leaders rarely see the full iceberg until stories surface once action is taken. When you’ve set expectations in writing and offered real coaching, ending employment can be the healthiest choice for the team and the campers you serve.Special Guest:Diane Slater, Camp HR ConsultantYour Hosts:Beth Allison, Camp Consultant - Go Camp ProGabrielle Raill, Camp Director - Camp OuareauThanks to our sponsor…UltraCampImagine camp registration software that actually gives you MORE time for what you love - CAMP! With UltraCamp, you can effortlessly track attendance, manage staff, streamline registration, and more. Explore now at ultracampmanagemnent.com/campcode.Measure twice! Take your free Resilient Camp Blueprint Diagnostic at https://camp.mba/travis. Stop flying blind: Take your free Resilient Camp Blueprint Diagnostic at https://camp.mba/travis.

Have some feedback? A topic suggestion? Text us!Find full show notes and links at: https://www.gocamp.pro/campcode/phonedownleadingpresenceBreaking the Phone Habit: Leading with Presence at CampIn the latest episode of Camp Code, the hosts tackle a growing challenge for camp directors: managing cell phone use while fostering an unplugged, connected camp culture. They explore how to shift from enforcing strict no-phone rules to celebrating off-phone time as part of what makes camp special. Through creative ideas like “disconnect to reconnect” challenges, mindful moments, and intentional “third spaces” for connection, the hosts show how camps can replace digital distractions with meaningful, real-world engagement.Beth and Gabz offers practical strategies for integrating technology thoughtfully, such as clear expectations, designated camp phones, and staff training to understand and address phone addiction. By approaching phone use with empathy and structure, camp leaders can create environments where presence and connection thrive—proving that true leadership begins when we put the phone down and show up for each other.-Best Practice for Leadership TrainingFrom Gabz,This summer, I learned a powerful leadership lesson from one of my team members who showed up to camp with a flip phone. She’d intentionally swapped her smartphone for something simpler—no social media, no endless scrolling, just the essentials. Watching her made me realize how much of our phone use isn’t about communication, but about distraction. It inspired me to consider using a flip phone myself next season, not as a step backward, but as a way to model intentional leadership. By choosing presence over convenience, we can show our teams that leading well sometimes starts with putting limits on ourselves.Your Hosts:Beth Allison, Camp Consultant - Go Camp ProGabrielle Raill, Camp Director - Camp OuareauThanks to our sponsor…UltraCampImagine camp registration software that actually gives you MORE time for what you love - CAMP! With UltraCamp, you can effortlessly track attendance, manage staff, streamline registration, and more. Explore now at ultracampmanagemnent.com/campcode.Measure twice! Take your free Resilient Camp Blueprint Diagnostic at https://camp.mba/travis. Stop flying blind: Take your free Resilient Camp Blueprint Diagnostic at https://camp.mba/travis.

Have some feedback? A topic suggestion? Text us!Find full show notes and links at: https://www.gocamp.pro/campcode/cultureinclusion2025Building Bridges: Inclusive Leadership in Camp CultureIn this episode of Camp Code by GoCamp.Pro, the hosts discuss the importance of integrating peripheral staff members, such as kitchen, maintenance, and admin staff, into the camp community. They emphasize that running a camp should focus on people rather than paperwork, and they share practical ideas for including these essential team members in daily, weekly, and camp-wide activities. Strategies include sharing stories, creating a buddy system, and recognizing their contributions through various forms of appreciation and training. The goal is to foster a positive and inclusive camp culture where all staff members feel seen, celebrated, and connected. -Best Practice for Leadership TrainingFrom BethBy scheduling at least two moments of recognition each day—whether it’s fun facts at flag, shoutouts for drivers, a kitchen crew dinner served by program staff, or camper-written thank-you notes—you create an ongoing rhythm that reinforces belonging and respect across all teams. The key isn’t the size or extravagance of each gesture, but the consistency and inclusivity of your approach. Rotating themes and involving campers keeps it fresh and ensures everyone feels valued. Over time, these daily touchpoints layer together to create a strong, positive culture where appreciation becomes a natural, shared habit.-Your Hosts:Beth Allison, Camp Consultant - Go Camp ProGabrielle Raill, Camp Director - Camp OuareauThanks to our sponsor…UltraCampImagine camp registration software that actually gives you MORE time for what you love - CAMP! With UltraCamp, you can effortlessly track attendance, manage staff, streamline registration, and more. Explore now at ultracampmanagemnent.com/campcode.Measure twice! Take your free Resilient Camp Blueprint Diagnostic at https://camp.mba/travis. Stop flying blind: Take your free Resilient Camp Blueprint Diagnostic at https://camp.mba/travis.

Have some feedback? A topic suggestion? Text us!Find full show notes and links at: https://www.gocamp.pro/campcode/leadershipstrategieswithtravisLeadership, Resilience & Rekindling Passion in Camp OperationsIn this episode of Camp Code, hosts Gabz, and Beth Allison return for the twelfth season to explore leadership training, industry updates, and practical strategies to support camp directors in a post-pandemic landscape. The trio dives into key operational challenges and introduces the Resilient Camp Blueprint, a new framework designed to help directors maintain focus, manage burnout, and improve systems with simple, daily changes.Gabz reflects on her recent transition out of a full-time camp role and shares insights from her time at Camp Ouareau, while Travis and Beth highlight the growing complexity of leadership development and the urgent need for intentional support in the industry. The team discusses Gen Z staff dynamics, emphasizing the shift away from traditional evaluations and toward collaborative feedback.The episode introduces essential tools for efficient camp management, including the PATH framework (Protect, Amplify, Trim, Humanize) and a compass rose that centers camp operations on four foundational P’s: People, Place, Programs, and Protection. These concepts encourage directors to streamline processes while staying true to their camp's mission and values. Addressing director burnout, Travis shares how the Resilient Camp Blueprint was inspired by conversations with leaders post-COVID, where the need for rest, creativity, and sustainable practices became clear. The group discusses strategies for cultural stability, staff retention, and embracing "2-second lean" changes that compound over time to create lasting impact.Illustration of the PATH Framework and the four P’sWe hope you love this episode of Camp Code! If you do, please consider subscribing to the show, and leaving us a rating in your Podcast app. It’s SO easy, just head to https://ratethispodcast.com/campcode-Best Practice for Leadership TrainingFrom TravisAt camp, problems can feel endless—but most of them come down to just three things: self-esteem, systems, or structures of power. Is someone acting out because they need reassurance or confidence? That’s self-esteem. Are drop-off, cleanup, or bag-packing always a mess? That’s systems. Do certain people feel unseen or unheard because of bias or unspoken dynamics? That’s structures of power. When you start looking through this lens, you’ll notice almost every challenge falls into one—or sometimes two—of these categories, and the path forward becomes clearer.-Special Guest: Travis Allison ,  Co-Founder GoCamp.Pro - A call to action to fill our your own free Resilient Camp Blueprint Diagnostic awaits! Your Hosts:Beth Allison, Camp Consultant - Go Camp ProGabrielle Raill, Camp Director - Camp OuareauThanks to our sponsor…UltraCampImagine camp registration software that actually gives you MORE time for what you love - CAMP! With UltraCamp, you can effortlessly track attendance, manage staff, streamline registration, and more. Explore now at ultracampmanagemnent.com/campcode.

Have some feedback? A topic suggestion? Text us!Find full show notes and links at: https://www.gocamp.pro/campcode/summerhealthchecklist2025Camp Health Essentials: Expert Tips for a Safe SummerIn this episode of Camp Code, hosts Gabrielle and Beth speak with Dr. Amy Greer, an infectious disease expert, about maintaining a healthy camp environment. They discuss key health risks such as COVID-19, measles, and whooping cough, and the importance of vaccination, hand hygiene, and outdoor activities. Practical tips for dealing with sick campers, the relevance of proper air quality and public health protocols, and busting myths about hand sanitizer and virus evolution are also covered. This episode offers invaluable insights for camp leaders to ensure the safety and well-being of their campers and staff.We hope you love this episode of Camp Code! If you do, please consider subscribing to the show, and leaving us a rating in your Podcast app. It’s SO easy, just head to https://ratethispodcast.com/campcode-Best Practice for Leadership TrainingFrom AmyAs we continue to look for ways to improve health and safety at camp, it's important to consider not just infectious diseases, but also broader environmental factors that can impact the well-being of both kids and staff. One resource that might be new and valuable to you is the Canadian Partnership for Children's Health and Environment.Their website, HealthyEnvironmentForKids.ca, offers a wealth of information on air quality risks — including the impact of wildfire smoke and air pollution. These are increasingly relevant concerns, especially in outdoor camp settings.Whether you're preparing for the season or updating your safety protocols, this site provides practical, research-based guidance to help you create a healthier environment for everyone at camp. It's definitely worth a visit.-Special Guest: Amy Greer,  Infectious Disease Epidemiologist and Professor at Trent University  - https://www.amygreer.caYour Hosts:Beth Allison, Camp Consultant - Go Camp ProGabrielle Raill, Camp Director - Camp Ouareau-Thanks to our sponsors…UltraCampImagine camp registration software that actually gives you MORE time for what you love - CAMP! With UltraCamp, you can effortlessly track attendance, manage staff, streamline registration, and more. Explore now at ultracampmanagemnent.com/campcode.BowlineHQCamp Leaders: Win back your time to what matters most, your campers. Bowline's comprehensive accounting, back-office solutions, and tech-enabled team free up your staff to focus on your mission. Visit bowlinehq.com to learn more and book a free 2-hour financial diagnostic.