The Alldus Podcast - AI in Action

Today's guest is Subbu Palaniappan, Director of IT Corporate Applications at Hitachi Vantara in Denver, Coloado. Subbu is a Global Technology Leader with 18 years of progressive global experience managing IT projects, processes, applications and teams. He is currently responsible for the architecture, engineering and support of the ServiceNow, RPA and Integrations platforms at Hitachi Vantara. Hitachi Vantara guides our customers from what’s now to what’s next by solving their digital challenges. Working alongside each customer, they apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value. In the episode, Subbu will tell you about: How he got involved in the world of ServiceNow, Advice on moving from a consultancy to end-user organization, The interesting work he does with Hitachi Vantara, Interesting ServiceNow implementations in his career, Key advice to consider when embarking on a new implementation, and What’s in store for the future at Hitachi Vantara

Today's guest is Nils Lenke, VP and GM APPs BU at Cerence in Aachen, Germany. Founded in 2019, Cerence is the global industry leader in creating unique, moving experiences for the mobility world. Whether it’s connected cars, autonomous driving, e-vehicles or buildings, Cerence is mapping the road ahead. As an innovation partner to the world’s leading automakers and mobility OEMs, it is helping advance the future of connected mobility through intuitive, powerful interaction between humans and their cars, two-wheelers and even elevators, connecting consumers’ digital lives to their daily journeys no matter where they are. In the episode, Nils will discuss: The work he is doing with Cerence, How human interaction with machines has evolved, Why do Data Science projects fail, The problems they are solving using data & Exciting new trends in the automotive industry

Today's guest is Alex Collmer, Founder & CEO at Vidmob in New York. Founded in 2015, VidMob is the world's leading platform for Intelligent Creative. They provide an end-to-end technology solution for all of a brand’s creative needs. It is an integrated platform combining AI-powered creative analytics with a production workflow system connected to a global network of expert creators. VidMob’s platform dramatically improves ad campaign ROI through actionable creative insights, faster creative turnaround, better performing ads and streamlined workflow. In the episode, Alex will discuss: The motivation for creating Vidmob, Success stories over the past six years, Interesting data-related projects they are working on, How the company shifted due to the Covid-19 pandemic, What he looks for when hiring into the team and His top tips on how to be a successful entrepreneur

Today's guest is Gregory Garrett, VP of Cybersecurity at Perspecta. Founded in 2018, Perspecta brings a diverse set of capabilities to US government customers in defense, intelligence, civilian, health care and state and local markets. With offerings in mission services, digital transformation and enterprise operations, their team of 14,000 engineers, analysts, investigators and architects work tirelessly to not only execute the mission but build and support the backbone that enables it. In the episode, Gregory will tell you about: The interesting work he does with Perspecta, Macro-trends within Digital Transformation, Key trends he is seeing in Cybersecurity, How they are achieving their mission at Perspecta, Advice to stakeholders embarking on a Digital Transformation, The growth and impact of ServiceNow, and The potential of AI and Machine Learning in the industry

Today's guest is Dennis Proppe, Chief AI Officer at CrossEngage in Berlin. Founded in 2015, CrossEngage is the Customer Operating System for growing your customer base into valuable, individual customer relationships. To make the infamous Marketing Flywheel spin, brands need to focus on creating an exceptional customer experience for every single customer while at the same time allocating their marketing budgets to the right activities. CrossEngage are convinced that the smart leveraging of customer data is the key to achieve this. They offer a seamlessly integrated Customer Data Platform (CDP) and Customer Prediction Platform (CPP) that smartly leverage the power of your first-party customer data using best-in-class AI and automated machine learning. With their CDP, you can collect and act upon your first-party customer data to create relevant communications across all marketing channels. Their CPP enables you to detect and understand each individual customer’s behaviours, intentions and preferences using advanced AI & AutoML methods. In the episode, Dennis will discuss: His role as the Chief AI Officer at CrossEngage, Applying AI and automation within the customer engagement market, The benefits of G|Predictive’s merger with CrossEngage, Their ultimate goal within the organization, Challenges the team faced to overcome to achieve their mission  and The impact of Covid-19 within the business

Today's guest is Chris Norris, Chief Technology Officer at Wheel in Austin, Texas. Founded in 2018, Wheel is changing the way healthcare works with the leading virtual care infrastructure for companies and the best work opportunities for clinicians. Their mission is to change the way healthcare works by putting clinicians first because, at Wheel, they know that happier clinicians make healthier patients! With over 25 years of experience within Software Engineering, Chris has a rare track-record of taking four startups in a row to IPO and multi-$100m acquisitions. His success with the demands of both startups and enterprises is a result of his focus on the customer and a consistent drive for entrepreneurial innovation. He has successfully built businesses and products from the ground-up as well as scaling teams, technology and process 10-100x. In the episode, Chris will discuss: The origins of Wheel & the work they are doing with virtual care, Interesting projects they are working on, including Covid-19 response, Building and scaling the engineering team at Wheel, The potential of applying data science and new technology within Healthcare, Exciting opportunities within HealthTech, What he enjoys most about his role, Plans for further growth and what’s in store for the future at Wheel

Today's guest is Jeffrey Tefertiller, CIO Advisor, Executive ITSM Consultant and Founder at Service Management Leadership. Jeffrey is an experienced executive leader with twenty-seven years of leading initiatives and organizations with large teams, a broad span of control and P&L responsibilities. He has a strong passion for customer experience and satisfaction with the ability to take complex problems and create solutions for varied audiences, from the C-level down to all levels of the organization. Jeffrey has an expert-level understanding of IT Service Management and how to leverage the ITSM/ESM frameworks for all circumstances, including Agile, Waterfall, SDLC, DevOps, Cloud and Outsourced workforce. He has successfully built out Business Continuity Programs in multiple industries using a best-practice, proprietary approach centred around Core Business Processes of the organization. In the episode, Jeffrey will tell you about: What he has achieved in his career to date, The goal of his podcast and the value it brings to listeners, Key trends he is seeing within Service Management, Top tips to those embarking on a Digital Transformation journey, Why People are key to bring in new implementations, and Advice he would offer to his younger self

Today's guest is Mark Ceely, Founder and CEO at Beck Strategies. Mark is an accomplished business leader with over 20 years of combined project management, business management, leadership and technical experience in multiple industries. He has extensive experience in Program Management, IT Service Management, IT Operations Management, Process Consulting, Governance, Value delivery from Business/IT alignment and Business Continuity. In 2018, Mark co-founded Beck Strategies, a Service Disabled Veteran Owned Small Business. Their team of US-based experts and their years of experience will provide an in‑depth understanding of how to integrate and maximize ServiceNow within your enterprise. They provide consulting for companies ranging from Small and Midsize Businesses, up to Fortune 140 and government agencies as a Federal Certified Vendor. In the episode, Mark will tell you about: The origins and values of Beck Strategies, Their veteran talent program, What the future of Digital Transformation looks like, Improving the customer experience, Advice when embarking on your ServiceNow implementations, and The importance of partnerships

Today's guest is Kevin Smith, Head of Analytics & AI at Contovista. Bsed in Zurich, Contovista enables data-driven banking with their white-label software and data analytics services to allow financial institutions to optimize their digital banking experience and gain actionable customer insights. They help to understand, engage and serve customers better based on the enrichment of financial data and machine learning which empowers organizations to increase customer retention and share of wallet. Contovista's mission is to help financial institutions transition into the digital banking age and to make banking a more delightful experience. In the episode, Kevin will discuss: Contovista’s work in digital banking, Enhancing the customer journey through automation and personalisation, The steps involved to provide Customer Insights, Intersecting AI and UI, Successful use cases of the benefits they bring to customers, The importance of training NLP and Deep Learning models, and His passion for new technology

Today's guest is Su Huang, Head of Data Strategy at Datavant. Founded in 2017, Datavant connects healthcare data to eliminate the silos of healthcare information that hold back innovative medical research and improved patient care. They help data owners manage the privacy, security, compliance and trust required to enable safe data sharing. Su is an energetic and results-oriented business leader who steadfastly plans and executes towards big goals. She is comfortable diving deep into data as well as talking about big-picture strategy. Su is most excited by bold companies that are transforming traditional ways of doing business in order to drive more value to customers. In the episode, Su will discuss: The interesting work they are doing at Datavant, The challenges of data exchange in the healthcare industry, Interesting use cases of opportunities within real-world data, How innovation in the sector has evolved & the impact of Covid-19, How Datavant’s platform is positively impacting the Healthcare sector, Advice to Data Scientists looking to work within Healthcare data, and What the future looks like at Datavant