The Alldus Podcast - AI in Action

Today's guest is Gregory Garrett, VP of Cybersecurity at Perspecta. Founded in 2018, Perspecta brings a diverse set of capabilities to US government customers in defense, intelligence, civilian, health care and state and local markets. With offerings in mission services, digital transformation and enterprise operations, their team of 14,000 engineers, analysts, investigators and architects work tirelessly to not only execute the mission but build and support the backbone that enables it. In the episode, Gregory will tell you about: The interesting work he does with Perspecta, Macro-trends within Digital Transformation, Key trends he is seeing in Cybersecurity, How they are achieving their mission at Perspecta, Advice to stakeholders embarking on a Digital Transformation, The growth and impact of ServiceNow, and The potential of AI and Machine Learning in the industry

Today's guest is Dennis Proppe, Chief AI Officer at CrossEngage in Berlin. Founded in 2015, CrossEngage is the Customer Operating System for growing your customer base into valuable, individual customer relationships. To make the infamous Marketing Flywheel spin, brands need to focus on creating an exceptional customer experience for every single customer while at the same time allocating their marketing budgets to the right activities. CrossEngage are convinced that the smart leveraging of customer data is the key to achieve this. They offer a seamlessly integrated Customer Data Platform (CDP) and Customer Prediction Platform (CPP) that smartly leverage the power of your first-party customer data using best-in-class AI and automated machine learning. With their CDP, you can collect and act upon your first-party customer data to create relevant communications across all marketing channels. Their CPP enables you to detect and understand each individual customer’s behaviours, intentions and preferences using advanced AI & AutoML methods. In the episode, Dennis will discuss: His role as the Chief AI Officer at CrossEngage, Applying AI and automation within the customer engagement market, The benefits of G|Predictive’s merger with CrossEngage, Their ultimate goal within the organization, Challenges the team faced to overcome to achieve their mission  and The impact of Covid-19 within the business

Today's guest is Chris Norris, Chief Technology Officer at Wheel in Austin, Texas. Founded in 2018, Wheel is changing the way healthcare works with the leading virtual care infrastructure for companies and the best work opportunities for clinicians. Their mission is to change the way healthcare works by putting clinicians first because, at Wheel, they know that happier clinicians make healthier patients! With over 25 years of experience within Software Engineering, Chris has a rare track-record of taking four startups in a row to IPO and multi-$100m acquisitions. His success with the demands of both startups and enterprises is a result of his focus on the customer and a consistent drive for entrepreneurial innovation. He has successfully built businesses and products from the ground-up as well as scaling teams, technology and process 10-100x. In the episode, Chris will discuss: The origins of Wheel & the work they are doing with virtual care, Interesting projects they are working on, including Covid-19 response, Building and scaling the engineering team at Wheel, The potential of applying data science and new technology within Healthcare, Exciting opportunities within HealthTech, What he enjoys most about his role, Plans for further growth and what’s in store for the future at Wheel

Today's guest is Jeffrey Tefertiller, CIO Advisor, Executive ITSM Consultant and Founder at Service Management Leadership. Jeffrey is an experienced executive leader with twenty-seven years of leading initiatives and organizations with large teams, a broad span of control and P&L responsibilities. He has a strong passion for customer experience and satisfaction with the ability to take complex problems and create solutions for varied audiences, from the C-level down to all levels of the organization. Jeffrey has an expert-level understanding of IT Service Management and how to leverage the ITSM/ESM frameworks for all circumstances, including Agile, Waterfall, SDLC, DevOps, Cloud and Outsourced workforce. He has successfully built out Business Continuity Programs in multiple industries using a best-practice, proprietary approach centred around Core Business Processes of the organization. In the episode, Jeffrey will tell you about: What he has achieved in his career to date, The goal of his podcast and the value it brings to listeners, Key trends he is seeing within Service Management, Top tips to those embarking on a Digital Transformation journey, Why People are key to bring in new implementations, and Advice he would offer to his younger self

Today's guest is Mark Ceely, Founder and CEO at Beck Strategies. Mark is an accomplished business leader with over 20 years of combined project management, business management, leadership and technical experience in multiple industries. He has extensive experience in Program Management, IT Service Management, IT Operations Management, Process Consulting, Governance, Value delivery from Business/IT alignment and Business Continuity. In 2018, Mark co-founded Beck Strategies, a Service Disabled Veteran Owned Small Business. Their team of US-based experts and their years of experience will provide an in‑depth understanding of how to integrate and maximize ServiceNow within your enterprise. They provide consulting for companies ranging from Small and Midsize Businesses, up to Fortune 140 and government agencies as a Federal Certified Vendor. In the episode, Mark will tell you about: The origins and values of Beck Strategies, Their veteran talent program, What the future of Digital Transformation looks like, Improving the customer experience, Advice when embarking on your ServiceNow implementations, and The importance of partnerships

Today's guest is Kevin Smith, Head of Analytics & AI at Contovista. Bsed in Zurich, Contovista enables data-driven banking with their white-label software and data analytics services to allow financial institutions to optimize their digital banking experience and gain actionable customer insights. They help to understand, engage and serve customers better based on the enrichment of financial data and machine learning which empowers organizations to increase customer retention and share of wallet. Contovista's mission is to help financial institutions transition into the digital banking age and to make banking a more delightful experience. In the episode, Kevin will discuss: Contovista’s work in digital banking, Enhancing the customer journey through automation and personalisation, The steps involved to provide Customer Insights, Intersecting AI and UI, Successful use cases of the benefits they bring to customers, The importance of training NLP and Deep Learning models, and His passion for new technology

Today's guest is Su Huang, Head of Data Strategy at Datavant. Founded in 2017, Datavant connects healthcare data to eliminate the silos of healthcare information that hold back innovative medical research and improved patient care. They help data owners manage the privacy, security, compliance and trust required to enable safe data sharing. Su is an energetic and results-oriented business leader who steadfastly plans and executes towards big goals. She is comfortable diving deep into data as well as talking about big-picture strategy. Su is most excited by bold companies that are transforming traditional ways of doing business in order to drive more value to customers. In the episode, Su will discuss: The interesting work they are doing at Datavant, The challenges of data exchange in the healthcare industry, Interesting use cases of opportunities within real-world data, How innovation in the sector has evolved & the impact of Covid-19, How Datavant’s platform is positively impacting the Healthcare sector, Advice to Data Scientists looking to work within Healthcare data, and What the future looks like at Datavant

Today's guest is Rich Jones, Director of IT Service Management at Madison Square Garden Company in New York. Rich is a Dynamic leader specializing in building high performing teams and processes across a variety of IT disciplines. With expertise in creating and integrating IT Service Management and Product Ownership with Business Operations, Rich has a strong background in IT Service Design, Service Transition and Service Operation, Change and Release Management, Project Management, IT Operations Management and DevOps. MSG Entertainment is a world leader in live experiences with a portfolio of iconic venues that includes: New York’s Madison Square Garden, Hulu Theater at MSG, Radio City Music Hall and Beacon Theatre and The Chicago Theatre. With flexible seating capacities and configurations from 2,800 to 21,000, their diverse collection of venues enables them to showcase a variety of acts and events. In addition, MSG Entertainment is building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian. In the episode, Rich will discuss: Exciting projects he is working on such as The Sphere, The importance of IT Service Management, The benefits of ITSM with ServiceNow, Key messages he delivers to stakeholders looking to embrace innovation, Building the right foundations for success, Key points when starting your ITSM journey, and Top tips on moving into a leadership role in the field

Today's guest is Dr. Marion Cornelia Schwarzler, Head of Decision Science & Advanced Analytics for Medical Affairs, Pharmacovigilance & Regulatory Affairs at Bayer in Berlin. Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Their products and services are designed to benefit people and improve their quality of life while at the same time, they aim to create value through innovation, growth and high earning power. Bayer's products help address some of today’s biggest challenges, including global population growth, an ageing society and the need to make efficient and more sustainable use of natural resources. In line with their mission “Bayer: Science For A Better Life,” they aim to improve people’s quality of life by preventing, alleviating or curing diseases. For these endeavours, they focus on developing and successfully commercializing innovative products and solutions based on scientific knowledge. In the episode, Marion will discuss: The interesting work they are doing at Bayer, The benefits of applying data science within the Healthcare industry, Challenges needed to overcome such as data privacy and data access, The impact of applying NLP in Healthcare Data, The importance of diversity within data science teams, and What the future holds for Data Science within Healthcare

Today's guest is Rogayeh Tabrizi, Co-Founder and CEO at Theory+Practice in Vancouver. Founded in 2018, Theory+Practice offers a range of services to help you stay ahead of an ever-changing market, including data analysis and strategies, automated and integrated AI, and behavioral economics. Using PhD-driven expertise and the most advanced tools available, they uncover your opportunities and create big data solutions to capitalize on them. Rogayeh enables long-term success for their client partners through her leadership of the strategic Client Services team, surpassing expectations by focusing on your needs as the first and only driver of their success. In addition, she helps define and executes on a sustainable business growth strategy and strategic model for Theory+Practice, one that fosters and cares equally for their clients, resources and the community. In the episode, Rogayeh will tell you about: The journey to setting up Theory+Practice, Helping businesses create a successful AI and Data Science strategy, Use cases of the benefits they bring to clients, The importance of diversity, Differentiating between Business Intelligence vs Business Analytics, What she loves most about her job, What the future holds for the company, and Key skills she looks for when growing the team