The Alldus Podcast - AI in Action

Today's guest is Scott Thomson, VP of Business Customer Service at Roger Communications in Toronto. Scott is a highly accomplished leader and team builder with proven experience directing cross-functional groups to achieve corporate objectives, including revenue generation, cost savings, effective service operations and strategic program management. In his current role, Scott is responsible for the Enterprise Client Services team at Canadian telecoms giant Rogers where he is leading 400 service professionals nationally. This team delivers a world-class customer experience for all mid-market customers, as well as large national, strategic, government and wholesale Enterprise customers for all Rogers business service products. In the episode, Scott will tell you about: His role and career highlights during his time with Rogers, The impact of the pandemic on the organization, What he has learned during his career thus far, Macro-trends within Digital Transformation in Telecoms, ServiceNow in telecoms and the value it brings to the sector, Advice for a successful implementation, How to deliver an exceptional customer experience, and What the future holds for ServiceNow in the industry

Today's guest is David Neville, Head of Machine Learning at Nostos Genomics in Berlin. Nostos Genomics partners with genetic testing labs to give more people with genetic diseases a fast and clear diagnosis. Over 300 million people live with a rare genetic disease and for most, the journey from the first symptoms to a diagnosis can take years. Now, new technology is allowing millions to benefit from genetic testing for diagnosis, while at the same time targeted therapies for previously untreatable disorders are being developed. However, the last step in genetic testing – interpreting mutations – remains laborious and costly. Because of limited understanding of the consequences of mutations, the test results are often inconclusive and leave 70% of people undergoing a genetic test without a diagnosis. Nostos Genomics platform leverages a unique combination of machine learning and synthetic biology to characterize mutations at scale and automate the interpretation. By offering it to labs, they enable them to diagnose more people in a fraction of the time. In the episode, David will discuss: How he got into the world of AI, Nostos Genomics impact within rare genetic diseases, Problems they are solving through leveraging AI, The importance of XAI in the Healthcare sector, and What the future holds for AI in Healthcare

Today's guest is Robert Dwyer, Chief Data Scientist at Certilytics in Louisville, KY. Certilytics is the leading data and predictive analytics partner transforming the country’s largest and most advanced healthcare organizations. Their solutions enable health plans, employers, provider health systems, and other organizations to thrive in a value-focused healthcare ecosystem by identifying opportunities, inspiring action, improving patient outcomes and exceeding financial targets. In today's episode, Robert will discuss: The interesting work they do at Certilytics, How they built their healthcare analytics platform, Benefits the platform brings to clients, Interesting projects and day-to-day life of the data science team, Proudest moments during his time with Certiytics, Plans for growth and what the future holds

Today's guest is William Harrison, Senior Managing Director at WRH ZSERVICES in Houston, Texas. William is a Hands-on IT Service Management (ITSM) Service Integration SME & independent contractor. He has an established reputation for both strategic and focused ITIL framework & procedural definitions that are based on Digital Capabilities Management Model (DCMM). William's experience comes with extensive accolades from IT management for team-motivating abilities and limiting IT risk, creating and managing lean support teams (KPI based), and establishing creative strategies for optimizing infrastructure operations with financial returns (ROI’s) and external customer service focused reliability. In the episode, William will tell you about: Highlights of 20 years working in the field, Why he decided to get into the contracting world, Difference between a permanent and contract employee, How he positions himself in the market, Top tips for stakeholder management, Challenges to be aware of in the gig economy, ITSM trends in the industry,  Future of ServiceNow and Digital Transformation

Today's guest is Eddie Goldbeck, ServiceNow expert & Founder at Goldbeck Technology in Los Angeles. Eddie is a Senior Information Technology leader with over a decade of leadership, architecture and development experience. He has successfully built and cultivated diverse teams of support, engineering and development resources, as well as delivering innovative solutions in fast-paced, high-pressure environments. He has a documented track record of creating business value, driving return on investment and enhancing service delivery. In the episode, Eddie will tell you about: How he got into ServiceNow and transitioning into consulting, Differences between working as a contractor vs employee, Positioning himself in a competitive marketplace, Challenges he’s faces and advice for moving into consulting, Balancing the work & handing multiple customers, What he enjoys most as being a contractor and Advice to his younger self

Today's guest is Chris Halverson. Based in Minneapolis, Chris is an experienced ServiceNow Architect, Administrator and ITSM/ITIL Process Consultant with over 25 years of experience working in IT Operations and consulting. His overall ServiceNow technical project experience includes custom scoped application development, Service Portal, Customer Service Management (CSM), ITSM, ITOM, MID Server Configuration, Project Portfolio Management (PPM) and much more. In the episode, Chris will tell you about: How he got into ServiceNow & why contracting, What is Castle Building, Interesting projects he’s worked on over the years, Skillset needed for a career in ServiceNow contracting, Key differences between contracting vs employee, Advice on how to win that gig in a competitive market, The importance of Stakeholder management, The best things and challenges of being a contractor and Where he sees the future of the ServiceNow platform

Today's guest is Amir Sadoughi, Head of Engineering at Pinecone in New York. Founded in 2019, Pinecone is a fully managed vector database that makes it easy to add vector search to production applications. It combines state-of-the-art vector search libraries, advanced features such as filtering, and distribution infrastructure to provide high performance and reliability at any scale. No more hassles of benchmarking and tuning algorithms or building and maintaining infrastructure for vector search. Pinecone have an expert team of engineers who have built large machine learning platforms, databases and search engines at the likes of AWS and Yahoo. Their scientists have transformed businesses with ML applications such as shopping recommendations, online advertising, semantic search, anomaly detection, and more. They also have top researchers who collectively have published more than 100 academic papers and patents on machine learning, systems and algorithms. In today's episode, Amir will discuss: Pinecone’s Similarity Search as a Service, The journey of building the platform from idea to production, Use cases of the benefits their service brings to customers, Transitioning from a large corporation to the startup world, and Interesting opportunities within the data engineering team

Today's guest is Bit Rambusch, Vice President of Online Support & Knowledge Management at Dell Technologies in Austin, Texas. Bit has over 20 years of executive experience leading global customer support services organizations, developing and implementing large-scale service offers, product and quality management systems and programs. He has deep experience in driving digital transformation with defined business results, outcomes and seamless customer experiences across global and highly matrixed organizations. Bit is globally responsible for developing, implementing and delivering digital and social transformation across multiple contact and delivery channels at Dell Technologies. This is achieved through the deployment of knowledge and content management systems, quality processes and unified search capabilities that deliver fast, accurate and seamless digital experiences to millions of customers worldwide and an end-user network that consists of over 30,000 field support engineers and call center agents. In the episode, Bit will tell you about: His current role and career milestones in 21 years at Dell, The importance of mentors and advice to his younger self, Importance of building and scaling large-scale teams, Marco-trends within Digital Transformation in the enterprise, How companies are embracing innovation, Future of ITSM and ServiceNow, Online support and Knowledge management, and How AI will continue to transform business and the industry

Today's guest is Dr. Tim Still, Head of Artificial Intelligence Solutions at Schwarz IT KG. Schwarz Dienstleistung KG provides comprehensive services for the Schwarz Group associated companies, such as Kaufland and Lidl. Based in Neckarsulm in the South of Germany, more than 1,000 experts in various fields make an important contribution to their expanding corporate strategy. Tim is responsible for building artificial intelligence solutions for the Schwarz Group. He is leading a talented team of highly skilled data scientists, data engineers and developers to develop and build data products to create value for the Schwarz group utilizing the latest machine learning and big data technologies. In the episode, Tim will discuss: His background and journey to Schwarz IT, How they leverage AI at Schwarz IT, Interesting projects the team are working on, Challenges in bringing AI into production and Advice to aspiring data scientists

Today's guest is Slater Victoroff, Chief Technology Officer at Indico Data in Boston, MA. Founded in 2013, Indico is the leading provider of Intelligent Process Automation (IPA) solutions. They help organizations turn processes into profit by enabling them to automate manual, labor-intensive, document-based workflows. Indico are solving these challenges in an approach known as transfer learning, which allows users to train machine learning models with orders of magnitude less data than required by traditional rule-based techniques. With Indico, enterprises are now able to deploy AI to unstructured content challenges more effectively while eliminating many of the common barriers to adoption. In today's episode, Slater will discuss: The origins of Indico Data Indico Data's solutions in Document Intake and Understanding Use cases of the problems they are solving for customers What excites him for the future at Indico Data Building a successful data team Exciting opportunities at Indico Data