ServiceNow Series E39: Raja Gangavarapu, Vice President at Wolters Kluwer

Today's guest is Raja Gangavarapu, Vice President at Wolters Kluwer in Chicago. Founded in 1836, Wolters Kluwer is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. They help customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

As an experienced IT executive leader, Raja's expertise is in managing globally distributed teams of up to 700 people with experience executing billion-dollar business mergers. He's had great success in completing very complex programs on time, reducing operational changes by 30% - 50%, and delivering more than 30% of maintenance changes without a budget increase for a diversified set of application portfolios.

In the episode, Raja will tell you about:

The interesting work he does with Wolters Klewer,

Key learns and milestones in his career to date,

Macro-trends in Digital Transformation, such as AI & Machine Learning,

How they are utilizing ServiceNow at Wolters Kluwer,

Advice to C-Suite executives on embracing transformational change,

Building a winning team,

Future of Cloud, ServiceNow and Digital Transformation, and

What makes a great leader within the field