Omni Talk Retail

🎧 Turning Returns Into Revenue: Trove CEO Terry Boyle on Resale’s Rise at Shoptalk 2025Terry Boyle, CEO of Trove, sits down with Omni Talk, live from the Avalara podcast studio at Shoptalk, to share how the resale revolution is changing retail. He walks through the tech, economics, and brand strategy behind resale programs that create loyalty, profits, and sustainability—while helping retailers attract new customers in the process.📍 Timestamps:(0:05) Welcome from Shoptalk 2025 at the Avalara booth(0:33) Terry Boyle’s background: from Nordstrom to Zulily to Trove(1:46) What Trove does: powering branded resale, trade-ins, and returns(2:59) Why resale is both a sustainability and profitability play(4:02) Who Trove works with—Patagonia, Arc’teryx, Brooks, and more(4:50) Why resale isn’t a Shoptalk track…yet(5:55) Has resale crossed the chasm?(6:50) The economics of resale vs. off-price(8:15) What tech is needed to scale resale (AI, WMS, ERP integration)(9:05) Is there a “right way” to do resale?(9:51) Full site integration = 3–5% of sales from resale(10:43) Watchouts: how to manage gift card values and return grades(11:27) Recap and call to action#shoptalk #resale #retailinnovationThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

🎧 Tariff Tuesdays, Taxes & Cross-Border Success: Avalara’s George Trantas at Shoptalk 2025Live from Shoptalk 2025, Avalara’s George Trantas shares deep insights on what’s next for global retail. From tackling tariffs and tax implications to building a smart cross-border strategy, George brings clarity to the chaos with advice rooted in years of ecommerce and logistics leadership.📍 Timestamps:(0:05) Live from Shoptalk 2025 at Avalara Booth #1554(0:53) George’s background and shoutout to his son’s hockey championship(1:19) What Avalara does and George’s evolving role(2:23) What’s happening in cross-border commerce right now(3:43) Where to start with cross-border: Canada, UK, Australia(4:46) Common mistakes in global ecommerce and pricing(5:58) Tariff talk: what happens if the de minimis rule is removed(6:56) Advice for retailers to prepare for tariff shifts(7:57) The surprising truth about taxing tariffs(8:55) Avalara’s weekly “Tariff Tuesday” blog and knowledge resources(9:25) Closing advice: get help, start small, and follow the leaders#shoptalk #taxes #tariffs Sponsored ContentThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Chris and Anne sit down with Uncommon Goods founder and CEO Dave Bolotsky, live from the Avalara podcast studio, to talk about the company’s origin story, why curation still matters, and how they’re adapting to the latest retail trends. From light manufacturing in Brooklyn to in-house product design and a $25 loyalty program, Dave shares what it takes to thrive in today’s ecommerce world—plus his thoughts on AI, customer experience, and the future of gifting.📍 Timestamps:(0:05) Intro from Shoptalk 2025 at Avalara Booth #1554(0:26) Dave’s background from Wall Street to ecommerce(1:33) What makes Uncommon Goods “uncommon”(2:50) How they choose and create exclusive products(4:56) In-house design and Brooklyn-based light manufacturing(5:45) The evolution of the maker economy and competitive pressure(6:56) Popular new product: QR code horoscope mugs(8:00) Dave’s learning approach to Shoptalk(9:03) How Uncommon Goods is exploring retail media(9:45) Testing pop-up stores and the ROI challenge(10:59) Loyalty: “Uncommon Perks” vs. Prime(12:01) Using AI in customer service, copywriting, and code(13:20) Vision for AI in product development(14:34) Closing thoughts + what’s next for Uncommon Goods#shoptalk #retailinnovationThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

🎧 Inside CVS’s Retail Reinvention | Musab Balbale Live from Shoptalk 2025Musab Balbale, SVP and Chief Merchandising Officer of CVS Health, sits down with Omni Talk, live from the Avalara podcast studio at Shoptalk 2025, to explore CVS’s bold new retail strategy. With 75% of store traffic coming from the front store, CVS is leaning into AI, hyperlocal formats, and the power of everyday essentials to become a community-first destination for immediate needs.📍 Timestamps:(0:08) Welcome from Shoptalk 2025 – and puppies?!(0:36) What Musab oversees at CVS: digital, categories, and front-store merchandising(1:53) 75% of CVS traffic comes from front-store—surprising stat breakdown(3:06) CVS as a local community store, not just a pharmacy(3:35) Musab’s career journey: Walmart, Jet.com, Vitamin Shoppe(4:00) Comparing the transformation journeys of Walmart and CVS(4:52) CVS’s small format and standalone pharmacy strategy explained(5:56) Designing stores for micro trade areas using AI and ML(7:25) 900 billion value-SKU combos: how tech powers CVS’s tailored assortments(8:42) The consumer’s evolving expectations and how CVS fits into their routine(9:33) What categories are leading growth—food, general merchandise, and seasonal(10:59) “Immediate gratification” as the overlooked retail trip type(11:44) The human connection still matters in retail(12:27) The one trend Musab is watching closely: the true power of AI#shoptalk #cvs #retailinnovationThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Shoptalk 2025 Exclusive: Shein's Strategy Head Peter Pernot-Day on the Future of FashionChris and Anne sit down with Shein’s Head of Strategy & Corporate Affairs, Peter Pernot-Day, live from the Avalara podcast studio at Shoptalk 2025, to explore how Shein's radically different approach to production and customer experience sets it apart. The discussion covers everything from small-batch on-demand design to retail data engineering and personalization—plus how Shein is thinking about tariffs, technology, and customer loyalty in 2025 and beyond.📍 Timestamps:(0:05) Live from Shoptalk 2025 at the Avalara booth(0:22) Peter’s background & Shein 101(1:12) What “on-demand fashion” really means(2:48) Technology that drives Shein’s efficiency(3:59) Shein’s response to the affordability crisis(5:00) Advice for other retailers: embrace data engineering(6:15) Personalization & the "experience gap" in e-commerce(7:42) Photo search and recommender system innovations(8:37) The role of customer feedback in design(9:34) Tariffs, De Minimis, and regulatory planning(10:56) Peter’s favorite thing about Shoptalk: Serendipity#shoptalk #shein #retailtechThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Discover Heineken's quirky campaign to find a successor for an Irish pub, sparking a playful debate on name changes. Dive into a lavish $200K vacation package to visit scenic White Lotus filming locations. The hosts share laughs over Mariah Carey's unimpressed reaction at an awards show and reflect on unexpected surprises at birthday parties. They also engage in a fun ranking of Adam Sandler films, from classic comedies to his more serious roles. It’s a delightful mix of entertainment, nostalgia, and luxury!

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Simbe, Infios and Ocampo Capital Chris Walton and Anne Mezzenga discuss how Wonder has scooped up Tastemade for $90 million as part of its grand plan to become the super app of mealtime. Chris and Anne dissect the strategy behind combining streaming food content with real-time delivery via Grubhub and Blue Apron—and whether Wonder’s vision of democratizing personal chefs can actually scale.(0:02) – Wonder acquires Tastemade to fuel its mealtime super app ambitions(0:33) – Wonder’s pivot from food trucks to centralized kitchens and restaurants(1:14) – Grubhub and Blue Apron acquisitions—building blocks of a food empire(1:40) – Marc Lore’s bold plan: Personalized chefs for everyone?(2:03) – The appeal: choice, convenience, and reducing friction in mealtime decisions(2:52) – Is it about delivery... or empowering consumers to cook with ease?(3:36) – Advertising potential: Tastemade as a platform to subsidize costs(4:46) – Scaling the logistics: Can Wonder handle the complexity at a reasonable price?(5:29) – Bezos’ rule of choice, food as friction, and the psychology of convenience(7:00) – Final verdict: Big risk, big vision—but is it big enough to work?Marc Lore is betting big on food—and the way we eat might never be the same. Will Wonder change the game... or burn through billions chasing an impossible dream?For the full episode head here: https://youtu.be/K-LainhQQyY#wonderapp #tastemade #foodtech #mealdelivery #superapps #grubhub #cloudkitchen #venturecapital #retailinnovation #foodstartupThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Simbe, Infios and Ocampo Capital Chris Walton and Anne Mezzenga discuss: Walmart going all-in with Klarna as its sole Buy Now, Pay Later provider—ditching Affirm and integrating BNPL into its OnePay FinTech app. Chris and Anne explore why this is more than a simple switch, and how it positions Walmart to become a dominant force in payments.(0:03) – Walmart drops Affirm, partners exclusively with Klarna for BNPL(0:30) – Klarna to underwrite loans, Walmart’s OnePay to handle customer experience(1:10) – Walmart’s OnePay valued at $2B+ with $200M in annual revenue(1:54) – Why Walmart’s customers won’t notice a difference—and why that matters(2:26) – Klarna’s global reach gives Walmart valuable data and fraud prevention potential(3:06) – Is BNPL becoming the next Visa or Mastercard for retail?(3:24) – Walmart’s strategy: Growth through ownership of payment capabilities(4:26) – Signing up is shockingly easy—Chris’s experience and $60 in credits(4:42) – Walmart’s long game: becoming the “payment conduit for America”(5:08) – Why simplicity and trust in one provider can be more powerful than choiceWith millions of daily shoppers, Walmart’s bet on Klarna and OnePay could reshape how Americans pay. Will other retailers follow suit?For the full episode head here: https://youtu.be/K-LainhQQyY#walmart #klarna #buynowpaylater #retailtech #retailinnovation #retailtechThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Simbe, Infios and Ocampo Capital Chris Walton and Anne Mezzenga discuss: Wayfair going BIG in Atlanta with a new 150,000 sq ft store—but is this retail expansion smart or risky? Chris and Anne break down why Wayfair’s move into physical stores could challenge IKEA, fill a key market gap, and provide crucial data to enhance their omnichannel strategy in this latest episode of the Omni Talk Retail Fast Five, brought to you by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital and Infios.(0:03) – Wayfair announces its second large-format store in Atlanta for 2026(1:00) – Chris shares the backstory: Wayfair's initial reluctance to go big(2:19) – In-store dwell time up 25%—why shoppers linger at Wayfair(2:45) – The white space: serving customers between IKEA and luxury brands(4:30) – Same-day pickup, easy returns, and why convenience wins(5:39) – Can Wayfair connect in-store behavior to online reviews and sales data?(6:44) – AI or no AI? The power of real-time retail data to optimize inventory(7:02) – The caveat: 15% sales bump might not be enough—store must be profitableWill Wayfair’s big store bet pay off? The verdict’s out—but this move could reshape how we shop for furniture in 2025 and beyond.For the full episode head here: https://youtu.be/K-LainhQQyY#wayfair #furnitureshopping #homedecor #retailstrategy #omnichannelretail #furnituretrends #retailinnovation #homefurnishingsThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Simbe, Infios and Ocampo Capital Chris Walton and Anne Mezzenga discuss: Ulta Beauty going big with a new curated online marketplace—what does this mean for customers, loyalty, and retail media? Chris and Anne break down why this is a savvy move for Ulta, how Mirakl enables quick marketplace rollouts, and why 2025 is shaping up as the year of marketplace dominance in retail in this latest episode of the Omni Talk Retail Fast Five, brought to you by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital and Infios.(0:02) – Ulta Beauty’s official marketplace announcement(0:20) – “Curated” marketplaces—real or just marketing?(1:02) – Why this is a smart move for Ulta’s customers(2:08) – Retail media revenue and loyalty points as key drivers(3:14) – The role of Mirakl in accelerating marketplace adoption(4:30) – 2025: The year of the marketplace (Best Buy, Janie and Jack, Ulta)(5:46) – Data value in high-frequency beauty purchasing(6:03) – How Ulta’s platform could attract CPG advertisersIf you're in retail or beauty, this is one trend you can't afford to miss. Ulta's move could reshape the future of digital commerce in beauty and wellness.For the full episode head here: https://youtu.be/K-LainhQQyY#ultabeauty #ecommercetrends #retailinnovation #beautyindustry #retailmedia #customerloyalty #OmnichannelRetail #digitalcommerce #retailtech #beautytechThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy