This segment on the Retail Fast Five podcast, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Infios, Clear Demand, and Ocampo Capital, analyzes Starbucks' hiring transformation under CEO Brian Niccol.
Starbucks adds district managers to barista hiring decisions as part of experience improvements. Chris sees it as a culture message but fears operational issues remain unsolved, while Anne advocates for automation first, comparing it to Chick-fil-A's efficient model where human interaction focuses on key moments.
For the full episode head here: https://youtu.be/-J5sCVAKsfQ
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#starbucks #brianniccol #retailhiring #customerexperience #baristas #retailstaffing #operationaldesign #retailautomation
This podcast uses the following third-party services for analysis:
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