Learning Uncut

Today we speak with Nic Barry from Domain, an online property technology company, about how they revamped their approach to onboarding.  Faced with substantial business growth, their onboarding experience had become inconsistent.  Nic describes how they stepped back to look at the onboarding journey and created a more consistent and personalised experience while also improving process efficiency.  The needs of many stakeholders were considered to ensure that the approach supported everyone involved.  Nic also discusses how the program is monitored, evaluated and maintained.  Special bonus – Nic gives a great explanation of Net Promoter Score at near the end of the podcast. Hosts: Karen Moloney & Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/21/ Podcast information and more episodes: https://learninguncut.global/podcast/

Did you ever get a letter from the Australian Taxation Office (ATO) and struggled to decipher the technical jargon and legal language?  Simon Paton is changing this!  Simon talks to us about the strategic shift for the ATO to reinvent itself.  A key part of this is building better relationships with taxpayers and other community groups.  His work to improve written communication of ATO decisions is making a difference – one microlesson at a time. Hosts: Karen Moloney &  Michelle Ockers  Transcript and related resources: https://learninguncut.global/podcast/20/ Podcast information and more episodes: https://learninguncut.global/podcast/

Imagine the challenges of being a new bus driver and having to learn the routes through a busy city like Sydney.  In Tanya Lau’s words “It’s very high pressure, and you've also got to deal with customers as well and learn everything there is to know about that job on the spot.”  Transport New South Wales had been seeking solutions to alleviate the stress of route familiarisation on drivers and reduce the business impact.  Tanya discusses how she adapted journey mapping from the product and service design domain, to create a visual narrative of the first 6-12 months of a driver’s experience.   Hosts: Michelle Ockers & Karen Moloney Transcript and related resources: https://learninguncut.global/podcast/19/ Podcast information and more episodes: https://learninguncut.global/podcast/

Arun Pradhan is the creator of the Learn 2 learn app, which he developed to help individuals develop learning skills and organisations to build a culture of continuous learning.  After discussing the content and format of the app, Arun talks about the way he used himself as a guinea pig while developing the app.  He also provides tips for when an app could be appropriate as part of a learning solution. Hosts: Karen Moloney & Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/18/ Podcast information and more episodes: https://learninguncut.global/podcast/

Get ready to fire up your Professional Development. This is our first episode for 2019 –Happy New Year. Many people take a break during this period. Often people reflect on the past 12 months and look ahead to the coming year. It’s a great time to update your Professional Development Plan. We are joined by Neil Von Heupt, who spent four years at the Australian Institute of Training and Development supporting the development of learning professionals. We ask every Learning Uncut guest to discuss the biggest thing they do for their own professional development. In this episode we draw on their responses to this question and throw some of our own experience and practices into the mix. Find ideas, inspiration and resources for your professional development in this Learning Uncut special. Hosts: Karen Moloney & Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/17/ Podcast information and more episodes: https://learninguncut.global/podcast/

In February this year the Learning Uncut team started recording episodes for the this podcast which went live in June. Since then, there have been 15 published episodes with some great guests covering a wide range of topics and sectors. In this episode, Karen, Michelle and Amanda look back over their first year in podcasting and discuss highlights, insights, learnings and ideas for Learning Uncut in 2019. Hosts: Karen Moloney,  Michelle Ockers & Amanda Ashby Transcript and related resources: https://learninguncut.global/podcast/16/ Podcast information and more episodes: https://learninguncut.global/podcast/

Bruce Love has guided the development of a performance-focussed coaching culture in a call centre environment in the aviation industry, with an impact on operational measures and employee engagement.  This has been part of a business transformation program that commenced over three years ago.  Being involved up front in redefining the organisation structure and recruitment for key positions was an opportunity to create the foundations for a coaching culture.  Bruce discusses what a coaching culture looks like, drawing on his background in the arts.  He outlines how his Capability team developed and sustains coaching mindset, skills and behaviours across the organisation.    Hosts: Karen Moloney & Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/15/ Podcast information and more episodes: https://learninguncut.global/podcast/

Communities of Practice are organised groups who engage in learning across a common interest and they can be a valuable resource to individuals for professional development or organisations as a source of knowledge and expertise.  Many CoPs are created on the premise that “if we build it, they will come,” but building is just the beginning. Emelia Winter talks to Learning Uncut about how she transitioned a Working Group into a Community of Practice for L&D Consultants at NSW Health. She shares her insights around what has made the community successful, the challenges in running and sustaining a CoP and the benefits it has had for both the members and the organisation.    Hosts: Karen Moloney & Michelle Ockers Transcript and related resources:  https://learninguncut.global/podcast/14/ Podcast information and more episodes: https://learninguncut.global/podcast/

Social Futures is a social justice organisation whose customers and staff are spread over a vast geographical area.  They realised that traditional top down change management approach was a poor fit with the connected culture that they wanted to sustain in a period of rapid growth.  In this episode Jem Mills discusses their adoption of an open source or co-created change management approach.  He discusses the use of experiential and social learning strategies to design and implement the approach, and the use of reflection as a key part of their organisational practice. Hosts:  Michelle Ockers and Karen Moloney Transcript and related resources: https://learninguncut.global/podcast/13/ Podcast information and more episodes: https://learninguncut.global/podcast/

Justine Jardine describes the ‘build as you go’ approach that she used to developing a learning solution and resources for software implementation in an Agile project at Coca-Cola Amatil.  She found that once she embraced a mindset of iterative change and human-centred design approaches it helped her to create a more sustainable and effective learning solution than in traditional software project environment. Hosts:  Michelle Ockers and Karen Moloney Transcript and related resources: https://learninguncut.global/podcast/12/ Podcast information and more episodes: https://learninguncut.global/podcast/