You Can't Lose! cover image

You Can't Lose!

Latest episodes

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Aug 14, 2024 • 44min

Nate Silvering the Math

Safi Bahcall, an author renowned for his work on innovation and organizational structures, delves into the delicate balance between quantitative and qualitative insights in business. He discusses how the structure of organizations influences their innovative capacity, referencing his book "Loonshots." The conversation touches on the pitfalls of copying others' successes without context, the critical nature of timing, and the importance of adaptability in today's fast-paced markets. Bahcall emphasizes the value of qualitative insights to grasp company culture better.
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5 snips
Jul 31, 2024 • 46min

From Fixing $5 Haircuts to the Future of Agencies in 45 Min

Richard is an expert in agency viability and client services, sharing impactful insights on navigating the competitive digital landscape. He tackles the challenges of AI adoption and its effects on client retention, stressing the importance of training and external expertise. Richard emphasizes the need for agencies to adapt and innovate by embracing technology and collaboration. He also discusses the value of understanding client history, fostering honesty in business relationships, and learning from past mistakes to build a more trustworthy agency experience.
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9 snips
Jul 17, 2024 • 1h 2min

MC Adam Kurzawa: Trust is Currency

Adam is a biz dev pro with decades of experience in client services and after all of those years, and all of those clients, and all of that revenue, sales success comes down to trust. Clients have to trust you. Your team has to trust you. Ownership has to trust you. You can see why Adam has enjoyed such a long track record of success when you hear more about how he builds, maintains, and nourishes trust.
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Jul 10, 2024 • 1h 20min

Wil Reynolds: People Want to Hear from People

Wil Reynolds, a content marketing expert and founder of SEER Interactive, offers insights on connecting with clients authentically. He delves into the struggles of maintaining work-life balance while being a public figure. The conversation shifts to how the pandemic changed marketing dynamics, emphasizing genuine human connections over metrics. Wil candidly discusses family influences, social issues, and the misconceptions of success, while sharing humorous anecdotes about navigating social media and the quest for authenticity amidst societal pressures.
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Jul 1, 2024 • 43min

Config & IRL Conferences Strike Back!

Richard is fresh off his trip to Config in SF and has thoughts on what the demand for this event tells us about the value of live events, some quick thoughts on the latest Figma news, and a long conversation about the value of people connecting IRL. Let's dive in!
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6 snips
Jun 20, 2024 • 1h 1min

Tracey Halvorsen Back! Always Be Helping

Somehow we got Tracey Halvorsen to join the podcast again! Tracey is the CEO at Adeo (https://helloadeo.com/) and shares her thoughts on a lifetime of client services experience, her thoughts on value pricing, the value of relationships, and the secret to a long and successful career: You gotta listen to learn more!
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Jun 12, 2024 • 56min

Warren Wilansky: Smooth is Fast

Warren Wilansky is founder and President of Plank, our favorite Montreal web design and dev agency, and he joins us this week to explain how to grow an agency over 25 years. 25 years!!! It's super simple, it's all about relationships. Don't think about leads or accounts or marketing or sales. Cultivate authentic relationships and BOOM you're an overnight 25-year-long success story. Warren unpacks mentorship among team members, planning for a post-Warren & Steve Plank, baseball as biz dev, LinkedIn buttsniffing and more.
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May 29, 2024 • 59min

Comparison is the Thief of Joy

Ryan Irelan reminded me of this quote he heard on Julia Luis Dreyfus's podcast Wiser Than Me when she interviewed Anne Lamott, author of Bird by Bird, who attributed it to Teddy Roosevelt. That's how information works these days btw. Comparison shopping and Keeping Up With the Jones focuses on outcomes instead of on the journey. This week we talk about ways to mitigate the risks of comparing your accomplishments to others, and instead learn to focus on the journey and the lessons to be learned along the way. Also a good joke about zombie apocalypses!
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14 snips
May 22, 2024 • 1h

No Solutions, Just Roadmaps of Inquiry

From embracing outdoor life to navigating the messiness of business, this podcast explores various topics such as transitioning a distributed company back to an office setting, the complexity of systems, adapting in business development, and turning vulnerabilities into benefits for success. With insights on flexibility, continuous learning, and the value of deep inquiry, listeners are encouraged to evolve and innovate in dynamic environments.
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8 snips
May 16, 2024 • 58min

First Dog to the Bowl Wins & Agency Life Expectancy

How do you grow your most valuable accounts? Is that the PM's job? Do you need account managers? What can we learn from an ad agency's account strategy playbook? This episode we go HARD into account leadership. We share recommendations and best practices. Start here: Establishing process is an act of generosity, and when it comes to defining process first dog to the bowl wins. To kick off the episode, with EightShapes closing doors, Richard and Joe discuss the life expectancy of agencies against the back drop of their 18 year run. Would owners be happier and make better decisions if they embrace the idea that client services are finite businesses that end? A services business is fulfilling, and exhausting. Ending an agency doesn't have to be a failure if owner's embrace a business lifespan attitude from the beginning. Let's get into it.

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