Well-Oiled Operations with Stacy Tuschl

Stacy Tuschl

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Aug 4, 2022 • 18min

Reactivating Past Clients for Easy Cash

How much money are you leaving on the table not following up with your best clients that are no longer with you? We recently got a new RV a year ago and we had slim pickings on getting a spot for Memorial Day weekend but thankfully found something. It was our first experience and we had nothing to compare it to so our overall impression was it was "nice". We said things like, it was good and we had fun, but there was no over the top reaction. Then we went to a few more that summer and fall and all we kept comparing the new campgrounds to was the first one. We had no idea how spacious the lots were, how safe it was for our kids to be wondering on their own, that dog parks are not standard, or that hiking trails are a huge perk. We didn't realize how good we had it until we tried other places. Do you know how many times that happens with our clients? They leave thinking let's try something new and sometimes they realize I should have stayed. How can we remind them? This is where a reactivation strategy comes into play. This is one of the concepts that we teach inside of our program, Well-oiled Operations. How to Create a Reactivation Strategy Identify who you want to reactivate Create a rhythm of a touch point Direct ask when the timing is right Tell them what's new and what you've done since they left We call this strategy WOO & WOW. To grab our Ways to Wow Cheat Sheet. DM on Instagram @stacytuschl. Just say "wow" and I'll send it over completely free. Did you love today's episode? 1. Take a screenshot and share it to your IG stories. Tag me @stacytuschl! 2. Leave us a rating and review on Apple Podcasts! _______________ Ways to work with Stacy: 1. Snag our most talked about System - How to Hire an A-Player Assistant in 14 Days Or Less Here. http://www.aplayerassistant.com 2. Talk to one of our Scale Specialists and learn how Well-Oiled Operations can help you. Book a free call at http://www.stacytuschl.com/call
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Aug 2, 2022 • 25min

Turning Your Goals into Tasks

When you begin to delegate more tasks and responsibilities to your team you can easily become stumped as to what to give them to do. Today we're talking about gaining clarity on your vision in a way that allows you to reverse engineer your long-term goals and break them down into smaller tasks. To grab the PDF download of an example of what this has looked like inside Foot Traffic, dm me on Instagram 'CLARITY' and we'll send it to you. You can find me @stacytuschl You're getting caught up in the day-to-day maintaining your status quo but that isn't getting you any closer to your goals of increasing your revenue. Things are feeling mundane and monotonous and your team members aren't especially fired up about their daily tasks. We've got to get crystal clear on the movement and impact of each activity. 5 Steps to Turning Your Goals into Tasks 1. Reassess for the biggest impact look at data to tell you or start tracking 2. Identify activities not producing results (either pause or stop) 3. Calendar those activities with consistency 4. Overestimate timeline in your favor 5. Hold yourself and others accountable Number 5 is probably the hardest and most important one. How often are you keeping your commitments to yourself? Be aware of that. It's a big deal, even if no one knows but you. The better you get at this the more progress you will see. When my alarm went off today at 4:50am, do you think I was excited to get out of bed? No, but I made a commitment to get up and start my day, so I did. It's much easier to keep others accountable. You're paying for results, so as long as you track what are they working on this week and today, you'll move closer every day. To grab the PDF download of an example of what this has looked like inside Foot Traffic, dm me on Instagram 'CLARITY' and we'll send it to you. You can find me @stacytuschl Did you love today's episode? 1. Take a screenshot and share it to your IG stories. Tag me @stacytuschl! 2. Leave us a rating and review on Apple Podcasts! _______________ Ways to work with Stacy: 1. Snag our most talked about System - How to Hire an A-Player Assistant in 14 Days Or Less Here. http://www.aplayerassistant.com 2. Talk to one of our Scale Specialists and learn how Well-Oiled Operations can help you. Book a free call at http://www.stacytuschl.com/call
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Jul 28, 2022 • 16min

Simple Ways to Reward and Wow Clients and Team Members

According to a Gallup poll, the cost of replacing an individual employee can range from one-half to two times the employee's annual salary. Today we're talking about why it's important to prioritize rewarding your employees and there's a PDF download, dm me on Instagram @stacytuschl 'REWARD' to get the list of 20 Ways to Reward Your Employees I bet right now you have someone on your team who is either considering leaving or you're thinking of replacing them. How can you make retention a priority item on your ever-growing to-do list? It's actually because your to-do list is so long that you need to prioritize keeping your employees and motivating them to perform at their best. 3 Ways to Reward Employees and Improve Retention Frequent, meaningful conversations with employees. Gallup research also reveals that over half of employees (51%) who leave voluntarily say that in the three months before they left, neither their manager nor any other leader spoke with them about their job satisfaction or future with the organization. 1. Acknowledgment and recognition – Giving shoutouts at team meetings or leaving notes on a job well done goes a long way when it comes to team morale. 2. Opportunities for growth - You might also consider delegating more responsibility or leadership opportunities. 3. Professional development – Consider purchasing a course or educational resource to encourage your team members to continue learning and growing in their roles. When you make keeping your team members with you a priority, you also keep Problem-solvers, Leaders, Customer-service, Morale, and Productivity which means if you lose team members and these other essential aspects of your business, you risk adding more to your to-do list. Remember to dm me on IG @stacytuschl 'REWARD' for the PDF 20 Ways to Reward Your Employees. Did you love today's episode? 1. Take a screenshot and share it to your IG stories. Tag me @stacytuschl! 2. Leave us a rating and review on Apple Podcasts! _______________ Ways to work with Stacy: 1. Snag our most talked about System - How to Hire an A-Player Assistant in 14 Days Or Less Here. http://www.aplayerassistant.com 2. Talk to one of our Scale Specialists and learn how Well-Oiled Operations can help you. Book a free call at http://www.stacytuschl.com/call
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Jul 21, 2022 • 20min

Improve Your Leadership Skills with Intentional Communication Guidelines

Avoiding conflict or difficult conversations with your team members isn't going to magically make a situation better. In fact, the longer you put it off, the worse it's going to get. With intentional communication strategies, you can let your team members know what needs to change in a caring and respectful way. Things aren't always done in alignment with your business best practices or company values. This could be because team members don't fully believe that the system in place is essential or it could be because the system wasn't clearly communicated. In any case, the needs of the business need to be intentionally communicated and you can't let that team member continue to not meet your expectations. When you practice intentional communication guidelines, difficult conversations become easier and situations improve for everyone. 3 communication guidelines in this episode: Be Honest – state the facts and honestly express the consequences of the person's actions. Use "I statements" – "I've noticed" "I believe" "I am in a difficult situation because of…" always avoid blaming or harmful, hurtful statements. If you aren't able to maintain composure, postpone the conversation. Use logic vs. emotion – acknowledge the emotion first with empathy and then move on to the logic/solution. Taking the lead on improving communication will have a ripple effect on your team and clients. Comment 'COMMUNICATION' on this Facebook Post in our Facebook group to receive the PDF with these 3 tips I discussed here and other helpful suggestions to keep in mind. Did you love today's episode? 1. Take a screenshot and share it to your IG stories. Tag me @stacytuschl! 2. Leave us a rating and review on Apple Podcasts! _______________ Ways to work with Stacy: 1. Snag our most talked about System - How to Hire an A-Player Assistant in 14 Days Or Less Here. http://www.aplayerassistant.com 2. Talk to one of our Scale Specialists and learn how Well-Oiled Operations can help you. Book a free call at http://www.stacytuschl.com/call
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Jul 19, 2022 • 19min

Measuring and Managing as a Roadmap for Success

You probably have certain consistent responsibilities for your team members. But when you think about those requirements are the tasks that they're assigned sales-focused and clearly defined toward a specific goal? My guess is probably not. You and your leaders need to be setting goals by looking at your data. In today's episode, taken from our weekly live free training inside the Scale Your Small Business Facebook group, we're talking about how to create KPIs. Your team probably has tasks like posting on social media a certain number of times per week, sending emails to current customers, and assessing your most reliable source of lead generation. But if their tasks aren't goal oriented and sales-focused, they likely don't feel very fired up about what they're doing and can't appreciate how the work they do contributes to the bigger picture of the success of your business. From your perspective, it's easy to feel frustrated outsourcing tasks to team members without being able to identify the return on that investment. When you set up KPIs that are clearly defined and sales-focused, everyone knows exactly what they are working towards and why. Here are three key takeaways you can expect from this training: 1. How many KPI's should be assigned to each team member and how to decide where they need to focus. 2. Possible reasons KPI's don't get met and what to do if (when) that happens. 3. How to incorporate the KPI's for each team member into their performance reviews. A small team that focuses intentionally on a few KPIs for each member will see quicker and more measurable results than a team of 20 who isn't tracking KPIs. To get started creating them for your business, head over to this Facebook post and comment METRICS to get a list of 75 ideas. Did you love today's episode? 1. Take a screenshot and share it to your IG stories. Tag me @stacytuschl! 2. Leave us a rating and review on Apple Podcasts! _______________ Ways to work with Stacy: 1. Snag our most talked about System - How to Hire an A-Player Assistant in 14 Days Or Less Here. http://www.aplayerassistant.com 2. Talk to one of our Scale Specialists and learn how Well-Oiled Operations can help you. Book a free call at http://www.stacytuschl.com/call
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Jul 14, 2022 • 18min

Turn Mistakes into Lifelong Customers

Especially as you are transferring responsibility to team members they won't always do everything perfectly. Rather than doubting your decisions to delegate, you can see mistakes as a learning experience for everyone and a chance to increase your customer retention. We've all had the experience of being so frustrated by a business's mistake that we decide never to spend our time or money there again. But when you think back to those times, consider if it was truly that they made a mistake that was so off putting or if it was the way they handled it. I bet that when a business that has delivered excellent services or products in the past takes ownership of their mistakes and offers a chance at reconciliation you would take it rather than searching for another provider of that offer. In today's episode, taken from the weekly training inside the Scale Your Small Business Facebook group, I'm sharing three steps to turning mistakes into lifelong customers. 1. I'm revealing tips for how to actually plan for mistakes to happen and why it's so important that you do. 2. When a mistake does occur, you can take ownership in a professional way and I'll share what that has looked like in my businesses. 3. I'm sharing my thoughts on how to consider the needs and wants of your customer and offer a small opportunity to make an apology and show your appreciation for their continued business. To get a copy of the "oops card" we use at my dance studio when a mistake happens (and it does) head on over and comment 'oops' on this post in the Facebook group and we'll send it to you! Did you love today's episode? 1. Take a screenshot and share it to your IG stories. Tag me @stacytuschl! 2. Leave us a rating and review on Apple Podcasts! _______________ Ways to work with Stacy: 1. Snag our most talked about System - How to Hire an A-Player Assistant in 14 Days Or Less Here. http://www.aplayerassistant.com 2. Talk to one of our Scale Specialists and learn how Well-Oiled Operations can help you. Book a free call at http://www.stacytuschl.com/call
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Jul 12, 2022 • 16min

How to Test New Marketing Strategies Without Tanking Your Results

Today we're talking all about how to test new marketing strategies (without tanking your results). There are three main reasons to be cautious about jumping on every new marketing strategy you hear. In today's episode, I'll tell you how I keep myself from getting tripped up with new strategies because of the three things I know about other entrepreneurs who share "what's working" for them. Three key takeaways from this episode: 1. The advice I'm sharing here doesn't exclusively apply to marketing. You can use it to test and strategize with hiring, time management, etc. 2. When you need to try out a strategy and most importantly when you really don't. 3. If you decide to test something new, how to do so in a way that will be easy to track and eliminate confusion. It's really easy to fall into thinking that every new strategy you hear is going to be "the thing" that blows your results out of the water. I hope you come away from this episode knowing exactly how to see new ideas as a theory and how to test them without wiping out the success you're already experiencing. Did you love today's episode? 1. Take a screenshot and share it to your IG stories. Tag me @stacytuschl! 2. Leave us a rating and review on Apple Podcasts! _______________ Ways to work with Stacy: 1. Snag our most talked about System - How to Hire an A-Player Assistant in 14 Days Or Less Here. http://www.aplayerassistant.com 2. Talk to one of our Scale Specialists and learn how Well-Oiled Operations can help you. Book a free call at http://www.stacytuschl.com/call
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Jul 5, 2022 • 24min

What to Focus on During Challenging Times

When the economic outlook is unpredictable, it's normal to feel like you need to make some big changes in your business to drastically increase your revenue and create a safety net. But you're already overworked and creating a new income stream seems nearly impossible with everything you already have on your plate. Instead of doing more, you just need A Framework for Creating or Optimizing Your Best Seller. Three key takeaways from this episode: 1. 3 questions to continually ask yourself that will keep you focused on what is most important. 2. A fill in the blank statement to keep consistent and continue slightly refining to be sure you are a business that stays afloat no matter what. 3. The next steps to take when you have your three questions answered and your statement solid. There are many ways you can increase sales and revenue and improve your profit margin, no matter what the uncertain circumstances are that you find yourself in. And it doesn't involve doing more work or creating something new. I'm sure you'll come away from this episode with some practical suggestions you can take action on right now to begin optimizing your best seller. Remember you can comment 'FRAMEWORK' on this post to get the outline I mention here and some additional questions to ask yourself as you work through this process. Did you love today's episode? 1. Take a screenshot and share it to your IG stories. Tag me @stacytuschl! 2. Leave us a rating and review on Apple Podcasts! _______________ Ways to work with Stacy: 1. Snag our most talked about System - How to Hire an A-Player Assistant in 14 Days Or Less Here. http://www.aplayerassistant.com 2. Talk to one of our Scale Specialists and learn how Well-Oiled Operations can help you. Book a free call at http://www.stacytuschl.com/call
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Jun 30, 2022 • 23min

Sneak Peak: New Requirements & Format for our Powerhouse Mastermind

If you've ever wanted an insider's look at what it's like to be in one of our mastermind programs, this is an episode you won't want to miss. We just hosted one of our retreat events for our powerhouses so you can grab some visuals to go along with this info from our IG story highlights. We always get lots of inquiries when we share our retreats on social, so I recorded this episode to give you the answers to the most frequently asked questions. Three key points to expect in this sneak peek episode: 1. Who our mastermind program is for. We recently modified our requirements and we have more entry-level programs available if the mastermind experience isn't right for you yet. I'm sharing all the details here. 2. The level of support you can expect. Get all the info about how we structure the strategy, accountability, and mindset work that are the signature pillars of our programs. 3. A glimpse into what you can expect to achieve as a powerhouse. We're all about making your business easier, allowing you to scale up while scaling back. I'll share more about the topics we cover that help you accomplish that. If you've ever considered joining a mastermind program so you can surround yourself with like-minded entrepreneurs and reach the level of success you're striving for even faster, there's never been a better time. If this episode has you fired up, we can't wait to talk to you more about it. Did you love today's episode? 1. Take a screenshot and share it to your IG stories. Tag me @stacytuschl! 2. Leave us a rating and review on Apple Podcasts! _______________ Ways to work with Stacy: 1. Snag our most talked about System - How to Hire an A-Player Assistant in 14 Days Or Less Here. http://www.aplayerassistant.com 2. Talk to one of our Scale Specialists and learn how Well-Oiled Operations can help you. Book a free call at http://www.stacytuschl.com/call
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Jun 28, 2022 • 26min

Leveraging Visibility & PR with Stephanie Burns

I am so thrilled to share this episode with today's guest, CEO of the Wyld Agency and former Forbes contributor, Stephanie Burns. Having been featured in Forbes twice, I can speak to the power of credible press opportunities to increase your visibility. Fortunately, Stephanie has lots of insight to share with us on how important it is to get featured in well-known publications and exactly how to extend the life of any visibility strategy. Three key takeaways to expect from this conversation: 1. The unique way Stephanie views writing as a collaborative process and how to be successful with your content creation in a way that increases your visibility. 2. Whether or not it's crucial to get press features and how to actually make the most of it if/when you do. 3. A clear answer to exactly where to start when you're ready to get more visible. Of course as is her signature, she comes through with some super tangible ways to increase your visibility that you can start taking action on right now. I know you are going to love this episode and come away from it fired up to gain more momentum in your visibility strategy. Did you love today's episode? 1. Take a screenshot and share it to your IG stories. Tag me @stacytuschl! 2. Leave us a rating and review on Apple Podcasts! ________ Ways to work with Stacy: 1. Snag our most talked about System - How to Hire an A-Player Assistant in 14 Days Or Less Here. http://www.aplayerassistant.com 2. Talk to one of our Scale Specialists and learn how Well-Oiled Operations can help you. Book a free call at http://www.stacytuschl.com/call

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