To The Point - Home Services Podcast

Kathryn Howard isn't your typical CEO. This fearless leader of a thriving HVAC, heating, and plumbing services company in Fresno & Sacramento didn't take the traditional corporate path.She did a stint in prison in her younger years but emerged a much stronger person.She has led Lee's Air as CEO and co-owner to achieve $70 million in annual revenues, a 48% growth year-on-year. She also broke the $1 million EBITDA mark a month in May 2024.All these quite impressive numbers in the current market validate her leadership approach and vision for her company.In our latest episode, Kathryn shares her strategies for revamping company culture, driving profitability, and achieving record-breaking performances. Her transparent and fearless approach has improved team morale and business outcomes.You'll hear how Kathryn manages high performers, engages employees with financial incentives, and ensures the sustainability of essential services. Her brother, Tom Howard, also joins the conversation at some point to share their dynamic running a successful business and how they approach decision-making.Tune in now and get inspired to transform your own business!Key TakeawaysIntro (00:00)Kathryn’s journey to becoming CEO (01:13)Kathryn discusses hitting a major financial milestone (03:33)Kathryn’s network marketing background and initial involvement in HVAC (05:41)Personal transformation and leadership philosophy (12:08)Importance of changing company culture (16:59)Strategies for exponential growth in a tough market (19:51)Dynamics of working with a  sibling (23:44)Managing high performers and turning around a struggling team (32:08)Kathryn’s vision for the future of Lee’s Air (50:31)Additional Resources➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/—Connect with Kathryn HowardWebsite: http://leesair.com/Instagram: https://www.instagram.com/leesairplumbingroofing/Facebook: https://www.facebook.com/leesairplumbingroofingYouTube: https://www.youtube.com/@leesairplumbingroofingLinkedIn: https://www.linkedin.com/company/leesairplumbingroofingTikTok: https://www.tiktok.com/@leesairplumbingroofing?lang=en—To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

In part one, James Lawrence took us through his absolutely crazy feat of completing 100 Ironman triathlons in a row.In the second part of the conversation, we look at some of the lessons home service entrepreneurs can take from this story and how to apply them in our businesses and lives.One of the important takeaways is the power of compartmentalization. When you set big, audacious goals, don't fixate on the enormity of what you need to do.Focus on the small wins that will eventually get you there. And don't forget to take time to celebrate your wins, big or small. This reinforces your belief in yourself and your business.When setbacks hit you, learn from them to emerge stronger. Be grateful for your team, loyal customers, and even the challenges you've overcome.These are just some of the lessons we talk about in this episode. Tune in for more lessons and how we can apply them to your business.Key TakeawaysIntro (00:00)Turning hardships into adventures for his family (00:57)Finding peace in suffering and managing pain (03:24)Importance of setting achievable goals (05:55)Never considering quitting and the importance of perseverance (09:41)Gratitude for challenges and learning from adversity (13:00)The necessity of reflecting on accomplishments (19:46)What's next for James Lawrence (21:25)One of One mindset (28:33)Additional Resources➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/—Connect with James LawrenceWebsite: https://www.ironcowboy.com/Instagram: https://www.instagram.com/ironcowboyjames/Facebook: https://web.facebook.com/IronCowboy/YouTube: https://www.youtube.com/c/JamesLawrenceIronCowboy—To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

James Lawrence is no stranger to pushing his body and mind to the limit. A former wrestler and Ironman champion, Lawrence completed a seemingly impossible feat - 100 full-distance triathlons in 100 consecutive days.In this rerun episode, Chris Yano, Paul Redmond, and Dan Antonelli interview James Lawrence, also known as the Iron Cowboy.Lawrence's story is one of incredible mental toughness and unwavering purpose. He credits his wrestling background for laying the foundation for his mental fortitude.The episode is all about the universal applicability of mental toughness and perseverance in both business and life and pushing beyond perceived limits.Mental toughness is a skill like any other, and you have to be actively working to improve it, or you’ll never get where you could have otherwise been.Lawrence also highlights the importance of starting your journey, learning from the process, and the significant role of his family and support system.In part 1 of this two-part series, Lawrence's journey offers lessons in mental toughness, finding purpose in pain, and the far-reaching impact of our struggles.In the second part, James will be covering how you can apply your experience and knowledge to get to each new level of your journey.Tune in! Key TakeawaysIntro (00:00)James Lawrence's background and family life (02:58)The start of James's journey and his individual sports background (11:41)James discusses mental toughness and its development (16:19)Explanation of the 50/50/50 challenge and the Conquer 100 (20:34)The decision to complete an extra 101st triathlon (25:15)Managing pain and injury during extreme challenges (31:01)Recovery and ongoing challenges post-Conquer 100 (41:29)Additional Resources➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/—Connect with James LawrenceWebsite: https://www.ironcowboy.com/Instagram: https://www.instagram.com/ironcowboyjames/Facebook: https://web.facebook.com/IronCowboy/YouTube: https://www.youtube.com/c/JamesLawrenceIronCowboy—To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

The exponential growth of an HVAC company presents a unique set of managerial hurdles. While the initial phases may have been characterized by a nimble, hands-on approach, scaling operations to meet heightened demand calls for a strategic shift.Meet Mike Goater, COO of Environmental Heating and Air Solutions, who transformed his company from a $6 million to a $20 million business in just five years.In our latest episode, Mike reveals all the behind-the-scenes strategies as well as the challenges and rewards of running a successful HVAC company in the competitive Northern California market.Financial literacy, team accountability, and maintaining high standards of service are just some of the important aspects that an entrepreneur needs to keep an eye on while scaling.Other aspects include the value of learning from industry peers and the importance of clear communication and trust between business partners.And, of course, we can't fail to discuss the challenges most home services businesses faced in 2023 and the lessons to learn from them.If you've wanted to know what it takes to scale a home services business, this is the right episode for you. Tune in! Key TakeawaysIntro (00:00)Scaling an HVAC business from $6 million to $20 million in five years (03:50)Energy, culture, and leadership in an HVAC business (08:10)Overcoming the challenges of 2023 (14:17)Managing growth, labor, and finances in a business (17:04)Addressing underperforming team members (21:43)Accountability and leadership in business (30:24)Handling conflicts and decision-making in a business partnership (35:34)Decision-making in a competitive market (50:04)Labor shortages and time management for a business owner (53:33)Vulnerability and decision-making (57:34)Additional Resources➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/—Instagram: https://www.instagram.com/ehasolutions/Facebook: https://www.facebook.com/EHASolutionsTwitter/X: https://x.com/EHASolutionsYouTube: https://www.youtube.com/channel/UCi98Hxxfx_tq-G5gZyidTcw/featuredWebsite: https://ehasolutions.com/—To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

Have you ever felt like your business is running you instead of the other way around? This is a common struggle for home service entrepreneurs as their companies grow.Aligning your personal purpose with your professional goals will go a long way in finding fulfillment in your business.A strong purpose provides a deeper sense of meaning and motivation. Just like a compass, a clearly defined purpose keeps us on track. It helps you make decisions that align with your values and creates a positive impact on the world. In this episode, Chris and Chad talk about purpose and how it drives success and fulfillment in both business and personal life. They both share how their purpose has evolved to remain relevant and impactful.Listen now to redefine your purpose and take your business and life to the next level! Key TakeawaysIntro (00:00)Purpose in business and personal life (03:12)Evolution of purpose and personal life changes (07:54)Core values alignment (15:30)Leadership authenticity (24:36)Market conditions and purpose (31:27)Generational changes in business purpose (41:47)Purpose process payoff exercise (47:19)Additional Resources➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/—To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

The HVAC industry has traditionally been seen as a men’s field, but Rachel Sylvain, the CEO & co-owner of AGS HVAC Services is breaking those labels.In a few years, she has changed her family's business from a $2 million business to a $3.5 million a year company.Rachel's path to becoming a CEO was not the usual path most entrepreneurs in this space take. She started off as a nurse before joining her family's HVAC business in 2014. She then quickly took on the role of office manager.It did not take long for her passion for the industry to grow, which meant taking on even more responsibilities. But she also encountered challenges typical of family businesses, such as generational differences in approach.In this episode, Rachel shares the challenges she overcame and the strategies she used to scale the HVAC business serving the Tri-State Area of Massachusetts, Rhode Island, & Connecticut.Tune in!Key TakeawaysIntro (00:00)Rachel's transition from nursing to the HVAC industry (06:48)Challenges of a family business and finding her niche (09:15)Overcoming generational differences and gaining trust (18:51)The importance of working on your business before raising prices (29:58)Aligning price increases with value and quality service (35:02)Tackling communication challenges and using video for clarity (38:12)Navigating conflict resolution and the importance of core values (42:25)Strategies for personal and professional growth as a leader (48:07)Learning from businesses at the next level (55:45)Additional Resources➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/Connect with Rachel Sylvain:Website: https://www.agshvacservices.com/Instagram: https://www.instagram.com/ags_hvac_services/?hl=enFacebook: https://www.facebook.com/agshvacservices/LinkedIn: https://www.linkedin.com/company/ags-hvac-services-llc/Twitter: https://twitter.com/agshvacservicesYouTube: https://www.youtube.com/@agshvacservices8621To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

Imagine leaving everything behind in Cuba with the dream of a new start in America. That was the brave choice made by the father of our guest in this episode, Lauren Acosta-Huckleberry, who founded what would become a thriving family business, Acosta Heating, Cooling & Electrical in Charlotte, North Carolina.Their family-owned business has achieved sustained growth, hitting over $10 million in annual revenue.Lauren, now President of Acosta, took over the company with a vision to honor her father’s legacy while steering the business toward expansive growth. Under her leadership, Acosta not only continued to excel in HVAC but also strategically expanded into electrical services, multiplying their reach and doubling their impact.Lauren's story and the continued growth of Acosta are largely due to embracing change and continuous growth. There are numerous lessons for any home services entrepreneur looking to scale.Tune in to learn more!Key TakeawaysIntro (00:00)The growth of Acosta Heating to a large company (03:44)Immigration, business, and family (08:14)Business succession and leadership experience (13:33)Leadership style, growth, and challenges faced in 2023 (18:17)Using KPIs to coach field professionals (23:58)Using KPIs and bottom-up budgeting to drive business success (29:15)Continuous learning for business growth and success (36:45)Scaling a business through strategic planning and organizational growth (41:46)Networking and learning from others (47:11)Additional Resources➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/Connect with Lauren Acosta-HuckleberryWebsite: https://www.acostainc.com/Instagram: https://www.instagram.com/acostaheatingcoolingclt/Facebook: https://www.facebook.com/acostaheatingcoolingandelectrical/LinkedIn: https://www.linkedin.com/company/acosta-heating-cooling/TikTok: https://www.tiktok.com/@acostaheatcoolelectricTwitter: https://twitter.com/acostaincYouTube: https://www.youtube.com/@AcostaHeatingCoolingElectrical  To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

Former Green Beret and leadership extraordinaire, Scott Mann, shares valuable insights on empathy, understanding diverse perspectives, leveraging field professionals' insights, and the power of storytelling in leadership. He emphasizes the importance of vulnerability, trust-building, and seeking context in decision-making. Mann's high-stakes experience translates into universal leadership lessons applicable for transforming team dynamics and purpose-driven success.

We often see leadership portrayed as grand strategies and sweeping decisions made in corner offices.But the true power of leadership lies not at the top of the pyramid, but on the ground, in the everyday interactions between team members and leaders.Today, we speak with Scott Mann, a retired Green Beret who led elite teams under intense pressure in some of the world's most complex conflict zones.His experiences in Afghanistan and other conflict zones shed light on leadership dynamics that translate powerfully to the world of business.He shares his profound insights on forging unbreakable trust, leading through chaos, and why the success of any organization hinges on the strength of relationships at the local level.Some of the lessons he shared:✅ Why "social capital" could be your most valuable asset, especially in tough times.✅ How to lead a high-performance team without burning yourself out (Scott's personal battle with PTSD offers a powerful lesson).✅ The surprising power of vulnerability: Why pretending to have all the answers can backfire on leaders.✅ Practical tips for building strong connections with your local team members, even if you're managing remotely.Listen to part 1 of the conversation to learn strategies you can implement immediately to become a more impactful and inspiring leader! Key TakeawaysIntro (00:00)Importance of local context in leadership (12:04)Building trust in low-risk situations (14:10)Application of military leadership to civilian roles (19:15)Personal struggles and the power of storytelling (24:14)Harnessing personal challenges for leadership growth (28:23)Additional Resources➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/Connect with Scott MannGet all his books from the Website: https://scottmann.com/Instagram: https://www.instagram.com/scottmannauthor/Facebook: https://www.facebook.com/ScottMannAuthor/LinkedIn:https://www.linkedin.com/in/davidscottmann/Twitter/X: https://twitter.com/rooftopleaderYouTube: https://www.youtube.com/channel/UCYOQ7CDJ6uSaGvmfxYC_skQ/videosTo The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

Meet Chad Peterman, a seasoned leader in HVAC and plumbing, sharing insights on operational practices, leadership, KPIs, growth hacks, and elite leadership skills. Learn how to motivate teams, optimize operations, and drive growth. Discover the importance of understanding and implementing KPIs, risks in marketing, and commitment to innovation in business practices.