CX Today
CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
Episodes
Mentioned books
Jan 4, 2022 • 11min
The Future of CX: Predictions for 2022
CX Today's William Smith hosts Julien Rio, Associate Vice President, International Marketing, RingCentral.
Dec 16, 2021 • 25min
Customer Experience in the Year Ahead - Insights from Five9
CX Today's Rob Scott hosts Brian Atkinson, VP and General Manager in EMEA at Five9.
Dec 15, 2021 • 9min
Process Transformation for Customer Experience
CX Today's William Smith hosts Gero Decker, General Manager SAP Business Process Intelligence and Co-founder, Signavio
Dec 7, 2021 • 14min
LivePerson Leverages AI CX to Support Travel Industry
CX Today's Carly Read hosts Jared Eisenlohr, VP of Retail, Travel & Tech, LivePerson.
Dec 6, 2021 • 12min
Nectar: Digital Experience Insights from the IVR to the Agent
CX Today's William Smith hosts Tim Armstrong, Vice President, Product & Marketing, Nectar.
Dec 3, 2021 • 17min
Optimising Conversations for Next-gen CX
CX Today's Rob Scott hosts Andy White, CEO, at Contexta360.
Nov 2, 2021 • 10min
Conversation Analytics Platform and Autumn Release News
CX Today's Carly Read hosts Jeff Gallino, CTO, CallMiner.
Oct 29, 2021 • 10min
Twilio Engage and the Importance of Personalised CX
CX Today's Carly Read hosts Paul Adams, Regional VP, UK & Ireland, Twilio.
Oct 25, 2021 • 7min
Future-Proofing a Business with Omni-Channel
CX Today's Carly Read hosts Jacob Borgeson, Product Marketing Director, Khoros.
Oct 22, 2021 • 12min
Puzzel Extends Smart Experiences with Vergic Acquisition
CX Today's Rob Scott hosts Frederic Laziou, CEO at Puzzel and Alexander Lunde, Co-Founder at Vergic.
