CX Today
CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
Episodes
Mentioned books
Aug 24, 2021 • 9min
VOC Trends: Automation, COVID and the Sector's Future
CX Today's William Smith hosts Craig Shull, SVP & GM at GetFeedback.
Aug 19, 2021 • 15min
The Role of Artificial Intelligence in Customer Service
CX Today's William Smith hosts John Ball, SVP & GM Customer Workflow Business Unit, ServiceNow.
Aug 17, 2021 • 16min
Analysing the CCaaS Magic Quadrant
CX Today’s David Dungay hosts Zeus Kerravala, Founder of ZK Research.
Aug 10, 2021 • 21min
Solving Agent Experience Challenges
CX Today's David Dungay hosts Nick Beardsley, Enterprise Director, Onecom Group and Thomas John, VP Channels, Five9.
Aug 5, 2021 • 14min
Cirrus Ex and the Power of the Super Agent
CX Today's Carly Read hosts Andy Tucker, Partner Success Manager, Cirrus.
Jul 30, 2021 • 12min
Personalisation and the Importance of CX for Retailers
CX Today's William Smith hosts Jamie Brighton, Head of Product Marketing EMEA, Adobe Experience Cloud.
Jul 21, 2021 • 24min
The Future of CX in a Post-Pandemic World and the Role of CRM
CX Today's Rob Scott hosts Crevan O'Malley, Senior Sales Director, HubSpot.
Jul 19, 2021 • 22min
The Future of CX Starts with the CRM
CX Today's David Dungay hosts David Campbell, VP of Marketing, SugarCRM.
Jul 15, 2021 • 20min
AudioCodes: Modernising On-Premise Contact Centres
CX Today's William Smith hosts Peter Broeckx, Sales Manager Contact Center EMEA at AudioCodes
Jul 14, 2021 • 28min
Reimagining Customer Migration Journeys
CX Today's David Dungay hosts Andy Dignan, Senior VP of Global Partners and Services, Five9 & Irwin Lazar, President and Principal Analyst, Metrigy.
