CX Today
CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
Episodes
Mentioned books
May 31, 2022 • 17min
Supercharging Self-Service With AI
CX Today's Charlie Mitchell hosts Brian Atkinson, Vice President EMEA at Five9.
May 25, 2022 • 21min
SAP Introduces Its Latest Service Cloud Innovations
CX Today's Charlie Mitchell hosts Jen Bailin, Chief Revenue Officer (CRO) at SAP Customer Experience.
May 13, 2022 • 13min
Zendesk Discusses Its Latest CRM Innovations
CX Today's Charlie Mitchell hosts with Matthias Goehler, CTO EMEA at Zendesk.
Apr 27, 2022 • 15min
Engaging Customers with Video
CX Today's Charlie Mitchell hosts Martin Taylor, Director of Content Guru.In this session, we consider the future of video in the contact centre, discussing:Why are some contact centres turning to video? Use cases for video in the contact centre Critical features of a video solution for contact centres Differentiators of the Content Guru storm video solution? Examples of excellent video contact centre video strategies
Apr 22, 2022 • 8min
Zoom Discusses Its New Conversational Intelligence Solution
CX Today's Charlie Mitchell hosts Josh Dulberger, Head of Product, Data and AI, at Zoom. In this session, we explore the release of its new conversational intelligence solution, discussing:The entrance of Zoom into the conversational analytics space How the solution may improve contact center conversations What differentiates this offering to competitors? The future of Zoom in CCaaS
Mar 29, 2022 • 11min
Inspecting the Garner Magic Quadrant for Conversational AI
CX Today's Charlie Mitchell hosts Zeus Karravala, Founder and Principal Analyst, ZK Research.
Mar 10, 2022 • 14min
Delivering the Digital Contact Centre of the Future
CX Today's Charlie Mitchell hosts Dave D'Arcy, Director EMEA Customer Care, RingCentral.
Mar 4, 2022 • 15min
How Total Experience is Unlocking the Future of CX
CX Today's Rob Scott hosts Steve Forcum, Director and Chief Evangelist at Avaya and he shares his perspective on how total experience is unlocking the future of customer experience.
Mar 2, 2022 • 10min
Zoom Discusses Its New Contact Center Solution
CX Today's Charlie Mitchell hosts Heidi Elmore, Head of UCaaS, Zoom.
Jan 10, 2022 • 11min
Fuze: What is Next for CX?
CX Today's David Dungay hosts Ron Calixto, SVP Global Service Delivery, Fuze.
