CX Today
CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
Episodes
Mentioned books
Aug 17, 2022 • 27min
The Latest Trends in CX with Dr. Nicola Millard
CX Today's Charlie Mitchell hosts Nicola Millard, Principle Innovation Partner at BT.In this session we discuss the following five latest trends in CX:The MetaverseHybrid WorkingVideoConversational AIHyper-Personalization
Aug 16, 2022 • 10min
Get Connected 2022. The Must-Attend CX Event Returns!
CX Today's Charlie Mitchell hosts Sundeep Singh Boughan, Director of Sales Engineering at Puzzel.In this session, we introduce the upcoming Get Connected 2022 event, discussing:Where and when is Get Connected, and why should people come along?What makes this CX event stand out?Which sessions will attendees most look forward to?Which products is the Puzzel team most excited about showing off?Where can viewers go to secure their free spot at the event?
Aug 11, 2022 • 19min
The 2022 Global Consumer Trends Report with Bruce Temkin
CX Today's Charlie Mitchell hosts Bruce Temkin, Head of Qualtrics XM Institute.
Aug 8, 2022 • 14min
Assessing the Microsoft Digital Contact Center
CX Today's Charlie Mitchell hosts Dave Michaels, Lead Analyst at TalkingPointz.com
Aug 3, 2022 • 32min
3 CCaaS Trends for 2022 and Beyond
CX Today's Charlie Mitchell hosts Robin Gareiss, CEO and Principal Analyst at Metrigy, and Jonathan Allan, Chief Marketing Officer at Puzzel.After intros and a quick summary of Puzzel's place within the CCaaS space, we discuss the following three trends:AI reimagining contact centre solutionsReoccurring omnichannel woesThe rise of visual engagement
Aug 1, 2022 • 13min
Microsoft Discusses its New Digital Contact Centre Platform
CX Today's Charlie Mitchell hosts Tony Lorentzen, SVP & General Manager, Nuance (now part of Microsoft).
Jul 22, 2022 • 16min
AWS Discusses Its Latest Amazon Connect Innovations
CX Today's Charlie Mitchell hosts Annie Weinberger, Head of Business Applications Product Marketing at AWS.
Jul 15, 2022 • 12min
The Future of Zendesk Following Its Acquisition
CX Today’s Charlie Mitchell hosts Zeus Karravala, Founder and Principal Analyst, ZK Research.
Jun 9, 2022 • 6min
Five9 Discusses Its European Expansion Plans
CX Today's Sandra Radlovački hosts Genefa Murphy, Chief Marketing Officer at Five9.
Jun 1, 2022 • 22min
Building a Next Generation Virtual Agent
CX Today's Charlie Mitchell hosts Nick Dicksee, Avaya International CPaaS Specialist Lead.
