CX Today
CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
Episodes
Mentioned books
Oct 21, 2021 • 12min
Health of the Contact Centre 2021: Agent Well-being and the Great Resignation
CX Today's William Smith hosts Calabrio's Ed Creasey, Director of Pre Sales and Graeme Meikle, WFM Consultant.
Oct 20, 2021 • 19min
Language Operations: Multilingual Support with AI
CX Today's William Smith hosts Vasco Pedro, Co-founder and CEO, Unbabel.
Oct 18, 2021 • 10min
Impact Tech Has on Boosting Customer Engagement
CX Today's Carly Read hosts Iain Regan, Chief Revenue Officer, Semafone.
Oct 1, 2021 • 23min
Best Practices for Managing Agents Through Change
CX Today's William Smith hosts Joanna Palmer, CX Client Principal - Contact Center at RingCentral and Zeus Kerravala, Founder and Principal Analyst at ZK Research.
Oct 1, 2021 • 12min
Improving CX with Messaging Channels
CX Today's Carly Read hosts John Walls, RVP Customer Success EMEA, Zendesk.
Sep 20, 2021 • 15min
Making the Most of User-Generated Content
CX Today's William Smith hosts Andrew Smith, VP, Marketing, PowerReviews.
Sep 16, 2021 • 16min
Patient Experience in a Post-COVID World
CX Today's Carly Read hosts Martin Taylor, CEO, Content Guru.
Aug 25, 2021 • 11min
How the Shift to Digital has Impacted Remote Working
CX Today's Carly Read hosts Savinay Berry, EVP of Product & Engineering, Vonage.
Aug 24, 2021 • 9min
VOC Trends: Automation, COVID and the Sector's Future
CX Today's William Smith hosts Craig Shull, SVP & GM at GetFeedback.
Aug 19, 2021 • 15min
The Role of Artificial Intelligence in Customer Service
CX Today's William Smith hosts John Ball, SVP & GM Customer Workflow Business Unit, ServiceNow.
