

The Complete Agent - The Podcast For Premium Real Estate Agents
Ian Storey, David Warburton and James Kendall
Hosted by top-performing estate agents David Warburton, Ian Storey and James Kendall.The Complete Agent Podcast is your weekly inside track on building a smarter, more profitable estate agency.... without the fluff. With over 60 years of combined experience, your hosts bring real-world strategies, proven marketing tactics, and honest conversations from the front lines of the UK property market.Each episode delivers practical insights on winning premium listings, commanding five-figure fees, navigating market shifts, and building a brand that attracts the right clients. Whether you're an independent agent, self-employed, or scaling your own agency, this is the podcast you’ll wish you found sooner.Direct mail, social media, mindset, market insight, and the systems we actually use - all laid bare.Join the UK's most ambitious agents and start becoming a Complete Agent.Join the Private Facebook Group here! - https://www.facebook.com/groups/911153513904767/
Episodes
Mentioned books

Sep 26, 2024 • 57min
38. How to get more sales and Structure your business for growth.
 Send us a textIn this episode, the hosts discuss their recent experiences in the Estate Agency market, sharing insights on sales performance, pricing strategies, and the importance of client management. They emphasise the need for a growth mindset and the significance of outsourcing 'low-dollar' tasks to focus on lead generation and business growth. The conversation also touches on the importance of effective communication with clients and the necessity of adapting to market dynamics. 

Sep 19, 2024 • 50min
37. Q&A from September Mastermind - Key Takeaways to Implement.
 Send us a textIn this episode of The Complete Agent Podcast, hosts David Warburton, Ian Storey, and James Kendall dive into the current state of the estate agency market, sharing insights from their recent sales performance and the effects of market conditions on client engagement. They wrap up their latest mastermind session, tackling the burning questions facing agents today and offering solutions to key challenges. The discussion includes effective communication strategies with clients who aren’t quite ready to sell, and explores valuation techniques, highlighting the importance of data and storytelling. The hosts also delve into brand strategy, debating the merits of brand splitting versus stretching, and discuss the significance of team structure in managing property viewings. Finally, they address the issue of sticky stock and the crucial role of pricing strategies in a fluctuating market. 

Sep 13, 2024 • 54min
36. Selling Homes with Land/Equestrian Homes and More Challenges from Agents and How to Solve them.
 Send us a textIn this episode of the Complete Agent Podcast, David Warburton, Ian Storey, and James Kendall discuss the latest trends in the estate agency market, including recent sales successes, the impact of interest rates, and the importance of price realignments. They share insights on effective valuation techniques, the significance of establishing authority with clients, and strategies for navigating client expectations in a fluctuating market. The conversation also highlights the value of building relationships with local professionals and the importance of having a plan B when it comes to pricing properties. As they wrap up, they preview their upcoming mastermind event and reflect on the key takeaways from their discussions. 

Sep 5, 2024 • 1h 9min
35. Four Things Troubling Agents Now and How To Learn From Others.
 Send us a textIn this episode, the hosts discuss their recent experiences in the real estate market, including their success with listings and sales. They also talk about the importance of valuing properties based on data and not personal opinions. The hosts share stories of dealing with unrealistic price expectations and the value of providing expert advice to clients. They also mention the effectiveness of their marketing strategies, including social media and not on the market letters. The conversation covers several themes, including the importance of market readiness, the value of giving honest advice to clients, the effectiveness of direct mail marketing, and the need for price realignment in a busy market. The hosts emphasize the need to focus on the client's objectives and the cost of moving rather than solely on achieving the highest price. They also discuss the impact of property presentation and storage on potential buyers. The conversation covers various topics related to pricing and negotiation in real estate. The hosts discuss the importance of extracting the best offer for a property and the role of negotiation in the buying process. They also touch on the significance of setting the right price to attract potential buyers and generate interest. The conversation concludes with a discussion on the current market conditions and the potential impact of the Bank of England meeting. 

Aug 29, 2024 • 1h 9min
34. Ian Storey has a rant! - Why your new business will fail and how to avoid making the same mistakes.
 Send us a textIn this episode, the hosts discuss their recent experiences in the industry and offer advice to those starting out. They go through the importance of generating listings and cash flow, and provide tips on how to do so, such as door knocking and sending direct mail. They also stress the need for investment in marketing, including a professional website and high-quality videos. The hosts share their own success stories and encourage listeners to take action and execute their plans. The conversation covers various topics related to starting and running a successful estate agency. The main themes include the importance of direct mail in marketing, the need for a comprehensive marketing mix, the value of personal branding, the significance of experience and learning, and the role of investment in building a successful agency. In this final part of the conversation, the hosts discuss the importance of investing in marketing and the need for consistency in order to succeed in the real estate industry. They emphasise the value of having a strong personal brand and the benefits of focusing on higher-end properties. They also stress the importance of being authentic and knowledgeable when dealing with clients. The hosts encourage listeners to take chances, make choices, and embrace change in order to achieve success.  

Aug 23, 2024 • 1h 13min
33. The 3 P's Become the 4 P's.
 Send us a textIn this episode, the hosts discuss their recent experiences in the real estate market. They talk about their sales and listings, as well as their strategies for success. They also introduce the concept of the four P's: presentation, promotion, price, and patience. They emphasise the importance of consistent and high-quality presentation in order to maximise the sale of a property. They also discuss the challenges of pricing properties correctly and the need for effective promotion and marketing. Overall, they highlight the key factors that contribute to a successful real estate transaction. The conversation revolves around the four Ps of real estate: presentation, promotion, price, and patience. The hosts discuss the importance of presenting a property well, including the use of high-quality photos, videos, and virtual tours. They emphasise the need for effective promotion through platforms like Rightmove, social media, and personal networks. The hosts also stress the significance of pricing a property correctly and being patient in a changing market. They share examples of clients who have seen success by following these principles. In this conversation, Ian, David, and JK discuss the importance of pricing, presentation, promotion, and patience in the real estate industry. They share anecdotes and insights about dealing with difficult clients, setting realistic expectations, and the need for effective communication. They emphasise the value of being honest with clients about pricing and the condition of their properties. The conversation also highlights the benefits of being part of a supportive network like The Complete Agent. 

Aug 15, 2024 • 1h 5min
32. Estate Agents who Overvalue and How to Beat Them.
 Send us a textThis weeks Episode David & James discuss a common challenge a lot of agents seem to consistently come up against. Agents overvaluing!James & David discuss how to beat overvaluing using data driven insights and how to shift the dynamic on the valuation.Don't forget to join our Facebook Group "The Complete Agent" and continue the conversation! 

Aug 8, 2024 • 54min
31. Ups and Downs
 Send us a textIn this episode the trio discuss the ups and downs, challenges in the current market and discuss the opportunities available to those that are prepared to be consistent and work smart.They discuss conveyancing issues, client management and much more!Be sure to continue the conversation on Facebook by searching "The Complete Agent" Facebook group and connect with other like minded agents! 

Aug 1, 2024 • 58min
30. Cash Flow, Resilience and Strategy: Thriving in Today's Market
 Send us a textIn this episode, our hosts delve into the estate agency market, sharing personal experiences and discussing the challenges they face. The conversation highlights the importance of resilience and adaptability in the ever-changing property landscape. They emphasise the critical role of effective communication with clients, noting that honesty and transparency build trust and lead to successful transactions.The hosts explore using data to accurately assess property values and set realistic expectations for sellers. They stress the importance of managing cashflow to maintain an agency's financial health. Marketing and presentation are identified as crucial in attracting the right buyers, especially in the high-end property sector. Pricing strategies are discussed, with a focus on adjusting prices based on market trends and data insights.Key topics include the benefits of upfront marketing fees for cashflow management, targeting the right audience for luxury homes, and maintaining regular contact with clients to build strong relationships. The hosts conclude by highlighting the value of seller reviews as a tool for enhancing service and managing expectations. 

Jul 25, 2024 • 1h 6min
29. Selling & Buying Experiences with Special Guest Stephen Brown
 Send us a textIn this weeks episode James, Ian & David are joined by none other than industry legend Stephen Brown.As always, Stephen delivers bucketloads of value. He shares his insights on the industry and highlights the need for agents to educate consumers and provide exceptional customer experiences. He also discusses the importance of negotiation skills and the value of building long-term relationships with clients. The conversation concludes with a discussion on the benefits of attending industry conferences and the potential impact of artificial intelligence on the real estate industry. In this conversation, the speakers discuss the potential impact of AI on the real estate industry. They explore how AI could automate tasks such as order taking and offer acceptance and how agents can add value across all ends of the market. They also discuss the importance of consistency and discipline in real estate, and the key disciplines that top-performing agents master. The speakers emphasize the need for agents to demonstrate what they do and educate clients about the real estate process. They also discuss the possibility of implementing upfront marketing fees and withdrawal fees to improve cash flow.Keywordsreal estate, industry, experiences, successes, challenges, positive mindset, team, education, customer experience, negotiation skills, long-term relationships, industry conferences, artificial intelligence, AI, real estate industry, automation, value add, consistency, discipline, top-performing agents, demonstrating value, upfront marketing fees, withdrawal fees, cash flowTakeawaysMaintaining a positive mindset and having a strong team are crucial for success in the real estate industry.Agents should focus on educating consumers and providing exceptional customer experiences to stand out in the market.Negotiation skills are essential for maximizing value for clients and building trust.Building long-term relationships with clients can lead to repeat business and referrals.Attending industry conferences can provide valuable insights and networking opportunities.Artificial intelligence has the potential to automate certain tasks in the real estate industry. AI has the potential to automate tasks in the real estate industry, such as order taking and offer acceptance.Agents can add value across all ends of the market, from low to mid to upper end.Consistency and discipline are key traits of top-performing agents.Demonstrating what agents do and educating clients about the real estate process is important.Implementing upfront marketing fees and withdrawal fees can improve cash flow for agents. 


