The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian sits down with Scott Taylor, CEO of R&R Brands. Scott shares his fascinating journey from being a law school dropout to becoming a successful restaurateur. He provides insights into his experiences growing brands like Walk-Ons and Party Foul, discusses the structure and purpose of R&R Brands, and outlines his vision for helping other restaurant groups succeed. Scott also delves into common pitfalls for new restaurateurs, how to create value in casual dining, and the role of technology in enhancing customer experience. Listeners interested in franchising, restaurant growth, and brand building will find this episode particularly enlightening.00:00 Introduction and Episode Overview01:33 Meet Scott Taylor: From Law School to Restaurant CEO03:19 Scott's Journey: From Marriott to Beef O'Brady's05:50 Building Walk-Ons and Party Foul07:38 The Birth of R&R Brands13:14 Strategic Partnerships and Future Plans18:35 Common Pitfalls for Restaurant Founders21:26 Exploring R&R's Restaurant Concepts24:16 Exploring Nashville Hot Chicken and Boozy Slushies24:56 Expanding to College Campuses and Airports25:33 Walk-Ons: The Ultimate Sports Bar Experience27:09 The Future of Casual Dining29:10 Enhancing Restaurant Experiences with Technology31:32 Creating Value and Unique Dining Experiences35:41 The Story Behind Rhythm and Rooster36:59 R&R's Unique Approach to Restaurant Partnerships39:40 Cultural Alignment and Future Growth43:37 Staying Connected and Future Plans

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian hosts Jay Fiske, President of Powerhouse Dynamics. They discuss the impact of smart energy management on restaurant operations, with insights on how IoT and AI technology are revolutionizing areas from HVAC systems to fryers. Jay explains how these technologies reduce costs, waste, and maintenance issues. He dives into the specifics of HVAC and refrigeration management, emphasizing the importance of proactive maintenance and data-driven decision-making. The discussion also covers cooking equipment, particularly fryers, and how data can optimize oil use and quality. Jay shares the importance of automating repetitive tasks to allow restaurant staff to focus on more value-added activities. Additionally, the potential for AI in predictive maintenance and energy demand management is highlighted. The episode concludes with a call to restaurant operators to consider IoT solutions for efficiency and cost savings.00:00 Power House Dynamics00:14 Introduction and Welcome01:24 Meet Jay Fiske: Background and Career Journey03:10 Powerhouse Dynamics: From Energy Sensors to Food Service Solutions05:49 Revolutionizing Restaurant Operations with IoT07:12 Deep Dive: HVAC and Refrigeration Management11:01 Automation and Efficiency in Food Service13:33 Real-Time Data and Predictive Maintenance17:07 Retrofitting Existing Equipment with IoT19:26 Balancing Oil Usage with Data19:56 Importance of Filtration in Fryers20:36 Sophisticated Metrics in Frying Operations22:28 Monitoring Water Usage24:48 Energy Management in Food Service37:00 The Role of AI in Energy Management38:53 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian sits down with Brock Weeks, CEO of Savvy, to discuss groundbreaking AI video analytics transforming multi-site restaurant operations. Brock explains how Savvy helps brands unlock valuable insights from video data, covering speed of service, guest experiences, staff performance, and delivery efficiency. They delve into the evolution of video systems from liability tools to essential business intelligence assets, emphasizing the importance of integrating video data with other business systems for full operational visibility. By addressing common challenges such as fragmented data and leveraging AI for actionable insights, the episode provides a comprehensive guide for restaurant operators looking to enhance their operations with technology.00:00 Savi00:14 Introduction and Guest Introduction02:18 Brock's Background and Savvy's Mission03:18 The Evolution of Video Technology03:40 Challenges in Offline Retail05:50 The Power of AI and Video Data09:55 Current State of Video Systems in Restaurants17:30 Business Use Cases for Video Data21:24 Understanding Data Centralization21:50 Identifying and Solving Operational Issues22:55 Enhancing Guest Experience with AI24:30 Revolutionizing Store Operations with AI26:26 The Future of AI in Retail30:08 Implementing AI Solutions in Your Business36:11 Connecting with Savvy for AI Solutions

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian dives into the intricacies of restaurant profitability with special guest Chip Klose, a bestselling author and host of the Restaurant Strategy Podcast. Chip shares his journey from theater to fine dining and emphasizes that profitability is the key measure of success in the restaurant business. He discusses the biggest challenges in achieving profitability, including managing revenue, cost of goods sold, and labor—all moving targets. Chip provides practical insights into operational strategies, marketing techniques, and customer retention methods to help restaurant owners enhance their profit margins. Listeners will learn how to implement effective systems, evaluate menu items, and ensure repeat business to drive overall growth and stability in their restaurants.00:00 Restaurant Strategy01:05 Introduction and Guest Background01:53 The P3 Mastermind Program04:13 Ideal Audience for P3 Mastermind07:15 Challenges in Restaurant Profitability13:53 Understanding Revenue Growth18:22 Marketing Strategies for Restaurants22:22 Engaging Customers from the Start23:23 Creating Repeat Customers24:16 Data Acquisition Importance26:21 Personal Touch in Hospitality30:43 Managing Prime Costs34:29 Optimizing Menu and Labor37:56 Final Thoughts and Free Gift

In this episode of Restaurant Technology Guides podcast, host Jeremy Julian sits down with Dylan and Erica, co-founders of Foodini, a groundbreaking tech solution aimed at addressing food allergies, dietary needs, and ingredient transparency in the restaurant industry. They delve into how Foodini's platform helps restaurants seamlessly document ingredients and recipes, ensuring safety for consumers with dietary restrictions while streamlining operations. Discussion includes real-world applications, the importance of meticulous documentation, and the increasing legislative push towards allergen transparency. Also covered are benefits such as increased consumer loyalty and operational advantages gained through integrated software solutions. This episode emphasizes the value of technology in making dining experiences safer and more inclusive.00:00 Foodini01:09 Introduction and Guest Backgrounds01:46 Erica's Journey in Restaurant Tech03:56 Dylan's Unique Perspective05:31 Introducing Foodini: Solving Menu Transparency06:35 Challenges in Menu Transparency07:24 Consumer and Restaurant Perspectives13:26 Leveraging AI for Ingredient Transparency17:49 Future of Menu Transparency and Legislation19:41 Leveraging Consumer Data for Marketing19:59 European Allergen Labeling Practices20:51 California's SB 68 Bill and Its Implications22:18 The Value of Allergen Transparency for Restaurants25:29 Consumer Experience with Allergen Information26:56 Technological Solutions for Allergen Management34:35 Benefits of Documenting Recipes for Restaurants36:06 How to Get Started with Our Service

In this episode of the Restaurant Technology Guides podcast, Jeremy Julian, Chief Revenue Officer at CBS Northstar, interviews Frank Paci, CEO of Newk's Eatery. Frank shares insights from his extensive career in the restaurant industry, detailing Newk's history, menu innovations, operational strategies, and the brand's response to COVID-19. They discuss the importance of simplifying operations for consistency, leveraging technology like digital ordering and kiosks for customer convenience, and the significance of catering and delivery services. Frank also provides an overview of Newk's franchise opportunities and future growth plans.00:00 Newks01:17 Meet Frank Paci, CEO of Newk's Eatery01:35 The Origin and Growth of Newk's Eatery02:39 Dining Experience at Newk's04:25 Menu Highlights and Innovations06:39 Operational Simplifications and Quality Control17:01 Adapting to COVID-19 and Evolving Business Strategies20:21 Catering Business and Its Challenges24:44 Technology and Future Growth29:42 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with Jarrod Bravo from Salad House. They discuss how Jarrod navigated the growth of Salad House from a single pizza restaurant to a prominent salad-focused brand across the northeast. Key topics include the importance of effective training, refining the menu based on data, and leveraging technology stacks like Toast POS and Ovation for operational efficiency and customer feedback. Jarrod shares insights on their journey to franchising, overcoming early challenges, and future growth plans. This episode is a valuable listen for anyone interested in scaling a restaurant brand through technology and effective operations.00:00 Salad House01:10 Introduction and Guest Introduction01:48 The Early Days of Salad House02:33 What Makes Salad House Unique04:02 The Founder’s Story06:08 Challenges and Growth07:36 Franchising Journey09:35 Tech Stack Evolution19:06 Discussing the Tech Stack19:47 Customer Review Platform: Ovation22:18 Streamlining the Menu25:05 Franchising and Growth26:37 Personal Stories and Success30:49 Signature Dishes and Unique Selling Points32:48 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian hosts Ross, the founder of Rocket Box, a company that revolutionizes third-party delivery and kitchen synchronization. Ross shares his inspiring journey from running a family pizzeria to founding a technology company aimed at solving inefficiencies in restaurant operations. They delve into the innovative ways Rocket Box integrates with POS systems, manages delivery orders, and addresses critical issues in order timing and synchronization. Ross also discusses the company's global approach, including multi-language support and future plans for enhanced reporting and guest communication.00:00 Rocket Box00:14 Introduction and Welcome01:19 Ross's Background and Journey into Tech03:35 The Birth of Rocket Box07:11 Challenges in Restaurant Operations14:48 Rocket Box Solutions and Features22:09 Global Reach and Multi-Language Support29:49 Future Plans and How to Connect31:02 Conclusion and Farewell

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with Craig Miller and Cliff Hudson, two key figures behind Sonic's transformation into a digital-first, nationwide brand. They discuss their new book, 'Bricks and Clicks,' which details their journey of automating business practices right before COVID-19 and their successful implementation of a digital strategy. The conversation explores how they integrated technology to enhance customer experiences and improve operational efficiency, including the introduction of mobile ordering and digital payment systems. Their strategies not only bolstered sales but also turned technological innovations into significant business advantages. The episode also delves into change management, the importance of the partnership between business and tech, and the challenges and successes faced along the way.00:00 Sonic00:14 Introduction and Welcome01:59 Meet Cliff Hudson: Sonic's Transformational Leader03:34 Craig Miller's Journey to Sonic04:22 The Evolution of Technology in Business07:21 Sonic's Unique Drive-In Experience11:00 The Impact of Credit Card Technology13:50 The Tech Oval Vision17:52 Building a Business Partnership25:37 Implementing the Tech Oval30:10 Craig's Arrival and Marketing Evolution31:50 Building the Tech Backbone34:59 Omnichannel Strategy and Franchisee Buy-In36:38 Implementing Digital Touchpoints42:53 Centralizing Marketing Efforts49:29 Final Guest Experience and Company Sale54:43 Reflections and Book Promotion

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Erin Hooper, head of Sales and Customer Success for Franchise Systems AI. They discuss the innovative end-to-end franchising system that Erin and her team have developed to streamline processes for franchisors and franchisees. Aaron shares insights about the platform's customizable marketing campaigns, sales applicant portals, project management for site selection, vendor integration, and ongoing location management. Jeremy highlights the uniqueness of Franchise Systems AI in consolidating multiple systems into one platform, addressing common pain points in franchising. This episode is packed with valuable information for anyone involved in franchising, offering a comprehensive look at how technology can enhance operational efficiency and overall success.00:00 Franchise System00:14 Introduction and Guest Introduction01:55 Erin's Background in Hospitality and Franchising02:58 Overview of Franchise Systems AI04:40 Marketing and Sales Process for Franchises05:53 Customizable Applicant Portal13:00 Onboarding and Training for Franchisees14:44 Site Selection and Vendor Integration20:10 Challenges in Project Management20:27 Integrating Vendors into the Platform21:12 Ensuring Franchisee Compliance22:29 Post-Opening Support for Franchisees23:59 Operational Management Tools24:37 Marketing and AI Integration26:36 Audit and Training Systems28:29 Sales and Labor Analysis29:58 The Unique Value of Franchise Systems32:07 Pepper Lunch as the Alpha Brand35:40 Engaging with Franchise Systems36:50 Final Thoughts and Surprises