The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

In this episode, Jeremy interviews David Greschler, CEO and co-founder of Nomad Go, about their innovative inventory management technology. David explains how Nomad Go utilizes spatial vision and augmented reality to eliminate the tedious manual inventory counting process. The technology, leveraging the computational power of devices like iPads and iPhones, offers highly accurate and instantaneous inventory counts, mitigating the inefficiencies associated with traditional methods. By enabling more frequent and precise inventory checks, Nomad Go helps businesses reduce waste, avoid stockouts, and reallocate labor more effectively, ultimately improving bottom and top-line performance. The episode concludes with David providing insights on how to learn more about Nomad Go and their upcoming appearances at industry trade shows.00:00 Introducing Nomad Go00:17 How Nomad Go Works05:46 Benefits of Using Nomad Go07:37 Future of Inventory Management08:54 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, Chief Revenue Officer for CBS Northstar, interviews Ahsan from Mellow Mushroom. They discuss the unique aspects of Mellow Mushroom, a casual dining brand based in Atlanta that offers a distinct spin on pizza. Jeremy shares his love for the brand, and they delve into topics around restaurant industry success, choosing technology partners, and competing both digitally and in-restaurant as they approach 2025. Ahsan shares his atypical journey from management consulting to his current role, highlighting his focus on customer and employee experience, the importance of technology and data, and the brand's response to digital transformation accelerated by COVID-19. The episode also explores Mellow Mushroom’s efforts in franchise development, menu innovation, maintaining a balance between in-dining and off-premise services, and creating a cohesive brand experience.00:00 Mellow Mushroom00:14 Introduction to the Episode01:09 Guest Introduction and Background01:45 Journey to Mellow Mushroom03:54 Role and Responsibilities at Mellow Mushroom04:46 Brand Evolution and Refresh05:35 Core Values and Guest Experience14:42 Digital Transformation and Challenges21:01 The Goldilocks Zone of Pizza21:23 Enhancing Off-Premise Experience21:51 Profitability and Food Quality Challenges23:21 Innovative Menu Offerings23:59 Unique Flavor Profiles and LTOs30:06 Local Favorites and Customization32:32 Franchising Opportunities and Expansion35:40 Conclusion and Final Thoughts

In this episode, host Eric interviews Erin Levzow, a versatile consultant with extensive experience in digital marketing for various industries, including technology, retail, and hospitality. They discuss the evolution of marketing from traditional to digital, the importance of data analytics, and effective strategies for managing both online and offline retail environments. Erin also shares insights into overcoming common marketing challenges like tech consolidation and maintaining brand identity. Additionally, Erin introduces her podcast, 'Bite Size and Bossy,' aimed at empowering women in the restaurant industry, emphasizing the need for women to actively seek opportunities and share their stories.00:00 Introduction and Guest Welcome00:13 Erin Levzow's Background and Experience00:44 Modern Marketing Challenges and Strategies01:48 Digital Transformation in Restaurants02:13 Offline Retail Tactics and Data Utilization03:43 Navigating Market Uncertainty06:22 Engaging with Erin for Marketing Solutions07:43 Promoting the 'Bite Size and Bossy' Podcast10:24 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Alexandra from FeedCheck, a reputation management solution for restaurants and brick-and-mortar locations. They discuss the importance of managing online reputation from a single platform, the challenges businesses face without such solutions, and how FeedCheck helps streamline the process by aggregating reviews from multiple platforms like Google Maps, TripAdvisor, and Yelp. Alexandra shares insights on how the AI-driven platform categorizes reviews, generates customized responses, and highlights trends to improve customer engagement and business operations. They also cover the global reach of FeedCheck, the benefits of responding to both positive and negative reviews, and how the platform can drive top-line sales and customer loyalty.00:00 Feedcheck00:53 Introduction and Guest Welcome01:17 Alexandra's Background and Career Journey02:17 Introduction to FeedCheck02:40 How FeedCheck Works03:23 Challenges and Solutions in Review Management06:41 Importance of Responding to Reviews08:22 AI in Review Management22:36 Global Reach and Client Engagement23:22 Onboarding Process and AI Benefits29:28 Conclusion and Final Thoughts

In this episode, Hamed Mazrouei, founder of Vivant and Milagro, discusses his dual-focus approach to helping restaurants achieve consistent internet connectivity and exceptional customer retention. He explains the critical importance of preventing network outages to maintain seamless online operations and increase revenue. Hamed also shares his insights on why customer retention is vital for the restaurant industry and outlines practical strategies for encouraging repeat visits. Through his companies, Hamed aims to drive top-line revenue growth and ensure restaurant success by solving connectivity and retention challenges.00:00 Introduction to Hammed Ri00:14 The Importance of Internet Connectivity02:40 Cost and Benefits of Reliable Internet05:48 Customer Retention in the Restaurant Industry07:55 Strategies for Enhancing Customer Retention14:39 Conclusion and Contact Information

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian welcomes Anne Pritt, Chief Marketing Officer for Bobby’s Burgers by Bobby Flay. Jeremy and Anne discuss the collaboration with celebrity chef Bobby Flay, focusing on how Bobby's travels inspire seasonal and craveable menu items including burgers, fries, and shakes. Anne shares her extensive background in marketing with brands like Tim Horton's and Sbarro, and explains the philosophy behind Bobby’s innovations and limited-time offerings, including the use of high-quality ingredients like certified Angus beef. They also discuss the tech stack used to ensure consistent product quality and the strategic growth plan for expanding Bobby’s Burgers through traditional and non-traditional franchises. Listeners are encouraged to learn more about Bobby's Burgers and potential franchise opportunities.00:00 Bobby's Burgers00:54 Introduction and Warm Welcome01:22 Meet Anne Pritz: Chief Marketing Officer of Bobby's Burgers01:36 Anne's Professional Journey02:53 Who is Bobby Flay?03:48 The Unbeatable Burger Experience04:58 Personal Stories and Bobby Flay's Approachability07:24 Bobby's Burgers: The Fast Casual Concept10:07 Menu Innovation and Limited Time Offerings14:16 Marketing Strategies for New Products18:39 Latest Menu Innovations: Greek Town Burger and Blueberry Cheesecake Milkshake26:25 Franchising Opportunities and Expansion Plans33:03 Conclusion and Final Thoughts

In this episode, Jeremy interviews Laura Wilber of Dinova. Laura explains her role in connecting 560 global companies and the US Department of Defense with a network of 25,000 restaurants that cater to business travelers. She highlights the value of having a business dining strategy, especially when consumer confidence and traffic are trending down. Dinova helps restaurants attract business diners, who often spend more when using company-issued credit cards. Laura also discusses the program's inclusivity, extending benefits to quick serve restaurants and high-end dining alike. She shares how restaurant operators can join Dinova's network to increase their visibility and sales. The episode underscores the important role Dinova plays in driving restaurant success.00:00 Introduction and Guest Introduction00:08 Laura Wilbur's Background and Role00:53 Dinova's Services and Impact01:42 Sponsorship and Event Details02:04 Business Dining Strategy Insights03:30 Incentives for Business Travelers05:16 Restaurant Operator Involvement08:09 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Nicholas Fontenot, CTO and partner at Crust Pizza Co., a Houston-based fast casual pizza brand known for its unique approach to pizza making and franchise operations. Nicholas shares insights into what sets Crust Pizza apart, including their dedication to fresh ingredients and a proprietary tech stack designed to streamline franchise operations. He discusses the journey from his background in tech and franchises to enhancing Crust Pizza's back-end processes with innovative technology solutions. They delve into the challenges and strategies behind building their own POS system and the importance of achieving consistency and quality across all franchise locations. The conversation highlights the balance of growing a brand while maintaining a high standard of food quality and customer experience. Nicholas also teases future expansion plans and emphasizes the importance of selecting quality franchise partners.00:00 Crust Pizza01:06 Introduction and Welcome01:35 Meet Nicholas: Background and Journey02:46 Crust Pizza: Concept and Quality05:23 Challenges and Tech Solutions in Franchising08:26 Building and Automating the Kitchen16:21 Developing a Custom POS System25:34 Franchise Growth and Future Plans29:53 Conclusion and Farewell

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Maria, co-founder of Palona AI. They discuss how Palona is transforming the restaurant industry through generative AI, voice automation, and multimodal technologies to enhance customer experience and operational efficiency. With a background in leading tech companies like Google and Meta, Maria explains the capabilities of AI in hyper-personalization, conversational marketing, and overcoming challenges such as AI hallucinations. The episode also covers the onboarding process for AI solutions in restaurants and how these technologies can provide consistent and individualized guest experiences.00:00 Palona.Ai01:03 Introduction and Guest Welcome01:40 Guest Background and Experience03:04 Defining AI and Its Impact07:04 AI in the Restaurant Industry08:47 Multimodal AI Solutions11:14 Human-Like AI Interactions17:04 Standardizing Guest Experience with AI20:05 AI-Powered Customer Interactions21:04 Personalized Dining Experiences22:34 Implementing AI in Restaurants25:11 Guest Identification and Data Management26:04 Ensuring AI Reliability and Security28:48 Handling Special Requests and Continuous Learning32:31 Conclusion and Final Thoughts

In this episode, Krish, the founder and CEO of Know, discusses the transformative mission of his company to make every frontline worker a 'superhero.' Krish explains how the Know app helps streamline day-to-day operations, reduce chaos, and improve worker satisfaction and retention in industries with high turnover, like restaurants. The app functions as a comprehensive digital assistant, offering training, task management, and direct communication from management. Krish also explores the importance of micro-learning and the app's multilingual capabilities, emphasizing the need to meet workers where they are, both geographically and technologically.00:00 Introduction to Krish and His Mission00:27 Streamlining Day-to-Day Operations01:28 Addressing Employee Turnover03:47 The Role of Technology in Training04:44 Customizing and Documenting Processes07:36 Micro Learning and On-Demand Information09:52 International Reach and Multi-Language Support11:07 Conclusion and Contact Information