The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions Harnessing Technology and Marketing for Explosive Growth: The Hothead Burritos Story
In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Peter Wiley, co-founder and marketing IT mastermind behind Hothead Burritos. They discuss the company's innovative use of technology and marketing strategies which have fueled their rapid growth. Peter shares insights on the importance of integrating marketing with IT, streamlining operations through digital ordering, and leveraging loyalty programs. The conversation also covers Hothead Burritos' unique offerings, including their variety of sauces, and their approach to catering and delivery. Listeners get a deep dive into how tech-savvy practices can lead to a more efficient and customer-focused restaurant experience.
00:00 Hot Head Burritos
01:13 Introduction and Guest Introduction
02:41 Hothead Burritos: Brand Overview
04:18 Expansion and Locations
05:18 Customer Experience and Menu Customization
09:32 Digital Integration and Online Ordering
13:23 Third-Party Delivery and Integration
17:36 Catering and Large Orders
18:46 Creating an Online Ordering Menu for Catering
20:03 Evaluating Menu Offerings for Online and Catering
21:26 The Importance of Loyalty Programs
22:24 Incentivizing Catering Orders
27:19 Converting Customers Across Channels
30:35 Leveraging AI and Data Analytics
32:33 Popular Menu Items and Personal Favorites
34:39 Staying Engaged with Hothead Burritos