THE ECOMMERCE EDGE Podcast with Jason Greenwood

Amit is the Chief Strategy Officer & US General Manager at VTEX - https://vtex.com VTEX is an enterprise grade SaaS eCommerce platform that was founded in Brazil and just went public on the NYSE in the USA Jason and Amit discuss how and why VTEX has taken the world by storm and what their plans for the future look like as a newly minted public company VTEX supports enterprise merchants with B2C, B2B and Marketplace channels and also has a built in omni-channel Order Management System VTEX counts among its customers: Walmart, Levi's, Sony, L'Oréal and Motorola Amit leads US operations for VTEX and is an expert in omnichannel commerce technology

Jasper is the Strategic Partner Manager APAC at Gorgias Gorgias is an omnichannel customer service and helpdesk platform: www.gorgias.com Jason and Jasper discuss how customer service and support is critical to the success of any eCommerce or omnichannel business and how it can actually be turned into a profit centre done right Gorgias is an omnichannel heldesk system that allows merchants to manage all of their customer communication channels in one platform - email, live chat, SMS, phone calls, FB, IG, reviews, and more Gorgias has deep, native integrations with Shopify, BigCommerce, Magento and many other commerce, communications and operational platforms Jasper is an expert in omnichannel customer service technology and experiences and you'll love the tips he gives to merchants wanting to level up their CS game BIG!

Jonathan is the co-founder & CEO of ZonGuru ZonGuru is a SaaS based Amazon retailer sourcing, BI, insights and optimisation platform: https://www.zonguru.com Jason and Jonathan discuss how omni-channel and Amazon native retailers need to use increasingly sophisticated tools to win on Amazon. ZonGuru brings together a suite of tools that allows retailers to find Amazon product niches, source products, optimise listings, manage customer communications and run detailed ongoing analytics across seller activities on Amazon. As an expert in Amazon seller & business performance optimisation, Jonathan provides valuable tips to anyone aspiring to sell on or sell BETTER on Amazon.

Danny is the co-founder of Omneo Omneo is a SaaS retail Customer Experience (CX) platform: https://www.omneo.io Jason and Danny discuss how the modern CDP industry can be myopically focused on better marketing weaponry vs serving the customer better at every touchpoint Omneo changes the game for customer service and sales teams in that it focuses on surfacing customer data as and where the customer wants it, to aid in their shopping & buying journeys As an expert in retail customer focused CX, Danny inspires us all to be more customer centric instead of just paying lip service

James is the co-founder and director of client services for MerchantSpring MerchantSpring is a SaaS eCommerce Marketplace Analytics and BI platform: https://merchantspring.io/ Jason and James discuss how the marketplace space has evolved over the last few years Is Australia 'over marketplaced'?? What does the future of marketplaces look like? How should merchants approach marketplace performance management? How can merchants manage their performance across multiple marketplaces in multiple regions? As an expert in marketplace management, analytics and performance, James provides super useful insights for anyone that already is or is considering eCommerce marketplace selling

John is the co-owner (with his wife) of MobileDigital Australia. SNIPER is the their end to end SaaS SMS/MMS/Text Message marketing platform: https://snipermobile.com The data they share in terms of SMS customer stickiness, conversion, CLV and retention will astound you. John explains how SMS cuts through like no other digital marketing channel and why brands must consider this channel as part of their overall marketing mix. John also shares how and why marketers MUST treat SMS marketing very differently to all other channels for it to work.

Jason Andrew is the founder of Brisbane based SBO Financial - https://sbo.financial He's also the author of 'Stark Naked Numbers' - a book that helps owners/leaders understand the numbers that drive their business to success Jason is a financial accountant by trade but is an expert financial business consultant more broadly In this episode Jason & Jason discuss why profits, not just revenue should be the focus of any eCommerce or omni-channel business Jason helps break down the key financial drivers that ensure the success of your business and busts the 'acquisition at all costs' myth that's so pervasive in eCommerce today

Fiona Norton is the Product Marketing Manager at BigCommerce - https://www.bigcommerce.com Jason & Fiona discuss the special needs of both B2B merchants and customers They also discuss the release of the new BigCommerce B2B Edition, why BigCommerce built this Edition and what gaps they saw in the market for it Fiona shares some key B2B eCommerce market data that shows it's growing even faster than B2C eCommerce How do Merchants take advantage of this new B2B paradigm? Fiona also discusses the future of BigCommerce and what they see as 'game changing' opportunities for merchants in a 'post-covid' world Another exciting episode you do not want to miss!

Kathleen Booth is the CMO of Clean.io - https://www.clean.io Clean.io is an eCommerce customer experience and brand/margin protection platform Clean.io helps protect brands from the negative customer experience, margin and customer data impacts of browser based coupon and deal finder extensions like Honey, Coupert, Amazon Assistant, Pricescout, Offers.com and others Jason & Kathleen discuss why Clean.io was created and how these browser technologies work and why they are so destructive to brands and ultimately to customers themselves

Nick Raushenbush is the co-founder & COO of Shogun - https://getshogun.com Shogun is an eCommerce tech startup founded in 2015 and specialising in technology that helps eCommerce brands sell more. Their first product 'Page Builder' has been wildly successful and is used by over 20k merchants worldwide. Their latest product 'Shogun Front End' is an end to end headless front end solution. Shogun has received over $100m in investor funding to date with a valuation of almost $600m and heading towards unicorn valuation status.  Nick sat down with Jason to discuss the eCommerce startup/tech journey and what's next for Shogun!