THE ECOMMERCE EDGE Podcast with Jason Greenwood

Danil is the Co-Founder & CEO of Insense - https://insense.pro Insense is a SaaS UGC & creator management platform I discovered Insense when an article came out in Insider covering their $2.5M capital raise I reached out to Danil to find out more and he agreed to come on to the Pod to talk about the Insense platform and why investors are so hot on it right now In this episode, Jason and Danil discuss all things UGC, the Creator Economy, influencers, product testing, authentic product testimonials and reviews and more!

Welcome to 'Mentoring Moments', part of the At the Coalface Podcast Series Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more! The episode title outlines some of the topics covered in the episode for reference If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone

Fran is the Founder & CEO of Hark - https://www.sendhark.com Hark is a SaaS eCommerce customer service platform Hark takes a completely new approach to customer service Hark promises to deliver the 'perfect way to create a help desk ticket' Hark allows customers to submit tickets via Audio or Video submission and then converts these into helpdesk tickets via AI In this episode, Jason and Fran discuss the challenges of managing eCommerce customer service at scale and how to make it more seamless for customers and brands.

Welcome to 'Mentoring Moments', part of the At the Coalface Podcast Series Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more! The episode title outlines some of the topics covered in the episode for reference If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page: https://www.greenwoodconsulting.net/jason-greenwood-mentor-sessions to register for the sessions in your time zone

Nisarg is the Co-Founder & CEO of Affable - https://www.affable.ai Affable is an end to end SaaS platform & marketplace for Influencer Management Affable delivers 3 core functions: Search, Management, Measurement Affable exposes influencers to a huge range of brands and also exposes brands to a broad set of influencers that are a good fit based on brand specific criteria In this episode, Jason and Nisarg discuss all things Influencer Marketing and how brands of any size and with almost any budget can leverage influencer marketing to grow their business

Welcome to 'Mentoring Moments', part of the At the Coalface Podcast Series Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more! The episode title outlines some of the topics covered in the episode for reference If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page: https://www.greenwoodconsulting.net/jason-greenwood-mentor-sessions to register for the sessions in your time zone

Mark is the Founder & MD of Convergence - https://convergence.co.nz Convergence are eCommerce & omnichannel system integration specialists Convergence have developed their own 'iPaas' integration platform called CODI Convergence leverages CODI to deliver seamless systems and data integration for eCommerce brands to increase efficiency and reduce/eliminate double handling Convergence has deep expertise in eCommerce systems and data integration and automation In this episode, Jason and Mark discuss all things eCommerce/omnichannel integration and how brands can benefit massively from the added efficiency this brings to their operations

Welcome to the first episode of 'Mentoring Moments', part of the At the Coalface Podcast Series Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more! The episode title outlines some of the topics covered in the episode for reference If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page: https://www.greenwoodconsulting.net/jason-greenwood-mentor-sessions to register for the sessions in your time zone

Nigel is the Founder & MD of Matter Design, an eCommerce agency based in Australia - https://matterdesign.com.au Jason has been privileged to work jointly with Nigel and his team on a couple of recent projects Jason felt that sharing our positive experiences partnering together as consultant and agency might be invaluable to merchants and the wider eCommerce ecosystem Consultants and agencies can often find themselves at odds with one another, to the detriment of their joint clients In this episode we share our experiences and how the relationship can and should be structured for ultimate client/merchant benefit This episode answers common questions like: - What are the benefits of a consultant vs an agency? - When should we engage a consultant or an agency? - How do consultants & agencies work together and how do we get the best out each?

Dana is the Founder & CCO of Parcel Perform - https://www.parcelperform.com Parcel Perform is a SaaS based plug and play, end to end platform for eCommerce shipment tracking Parcel Perform is the leading delivery experience platform for eCommerce businesses worldwide They have deep expertise in data and logistics and create unique end-to-end customer journeys and highly optimized logistics operations The net result is an end customer experience that fully informs customers along the entire fulfilment journey, from order to delivery This data informed journey and automated communication system dramatically enhances the customer's delivery experience and simultaneously reduces WISMO (Where Is My Order) customer service requests, reducing costs In this episode, Jason and Dana discuss all things UI/UX/CX related to the eCommerce fulfilment experience and how brands can and should make this a key point of difference to positively stand out in the minds of their customers