THE ECOMMERCE EDGE Podcast with Jason Greenwood

Karen is the Founder & CEO of ShipperHQ and WebShopApps Karen is an iconic tech pioneer in the eCommerce space, helping merchants improve eCommerce experiences for their customers since 2008 ShipperHQ is a SaaS platform that helps manage highly complex shipping rules, custom logic and calculations on eCommerce sites ShipperHQ is based in Austin, Texas and has out of the box integrations with all popular eCommerce platforms In this episode, Jason and Karen take a stroll down memory lane and discuss what it takes to build ground breaking eCommerce tech in a highly competitive industry while creating an environment where teams can do their best work

Rick is the Co-Founder & CEO of Field Agent - https://www.fieldagent.net Field Agent is a SaaS mobile app that connects secret shoppers with brands Field Agent was one of the first iOS apps ever created/approved and from day one it was designed to facilitate and automate the process of finding and engaging with secret shoppers to monitor and improve the brandcustomer experience In this episode, Jason and Rick discuss how brands can validate their level of customer centricity by engaging impartial agents that then document their actual experiences with that brand

Hai is the Co-Founder & CEO of Eva - https://eva.guru Eva is a full spectrum SaaS platform that helps merchants monitor, manage and enhance their performance on Amazon. Eva has multiple modules such as AI-powered Repricing, Restocking & Reimbursement Eva also offers a services layer that helps with Amazon PPC, store management and fulfillment In this episode, Jason and Hai discuss how Amazon has come to dominate in the marketplace space and how merchants can leverage it to rapidly grow their business while containing management complexity and cost through smart automation

Cameron is the Founder & CEO of PaySQUAD - https://www.paysquad.co.nz PaySQUAD is a new eCommerce Fintech and Payments platform that supports shared, social payments PaySQUAD allows a group of people to easily pay for a single online eCommerce transaction Think of scenarios where a group of people might want to do this - such as a family gift for a parent - this is what PaySQUAD is all about PaySQUAD allows payments to go shared and social using simple, mobile SaaS tech In this episode, Jason and Cameron discuss the evolution of retail eCommerce payments and how he is building a new payments empire from the deep south of New Zealand

Adam is the Co-Founder & Director of Snatchit - https://www.mysnatchit.shop Snatchit is a SaaS eCommerce Influencer Marketplace & Affiliate Platform Snatchit connects Shopify retailer websites with influencers to allow them to easily share and recommend the retailer's products to their audiences and earn commissions for doing so Snatchit connects influencers with brands via mobile app and allows them to easily benefit from recommending products they already love Snatchit is also a retail marketplace app that allows consumers to easily search, find and purchase products via shared influencer links Snatchit was born out of a chance connection and business deal with Gary Vaynerchuk In this episode, Jason and Adam discuss the changing face of influencer marketing and how brands can leverage 'authentic influence' for eCommerce growth

Abhishek (Abhi) is the Co-Founder & CEO of Okkular - https://www.okkular.io Okkular is a retail SaaS Tech Platform Okkular helps merchants dynamically/automatically enrich their products with accurate product descriptions, attributes and tags based on machine vision and visual AI with a particular focus on fashion verticals Fashion brands (particularly fast fashion) often struggle to maintain their product catalogs to keep up with the pace of product release cycles - this is where Okkular can help In this episode, Jason and Abhishek discuss the challenges facing the fashion industry in the areas of catalog data maintenance, quality and customer experience and how the Okkular solution came to be

Jason is the Co-Founder & Executive Chair of Marketplacer - https://marketplacer.com Marketplacer is a SaaS eCommerce Marketplace Platform Marketplacer is one of the very few 'turn-key' marketplace platforms in the world Many brands are now looking at starting a marketplace to expand their offering, better monetise their existing traffic or start a standalone marketplace to fill a gap in the market In this episode, Jason and Jason discuss how marketplaces have become one of the most popular eCommerce channels in the world and how brands can leverage this to their advantage!

Eric is the Founder & CEO of TextChat - https://www.textchat.com TextChat is live chat platform that alerts agents via text message in real time when a customer activates a chat session with them This unique notification systems helps ensure that remote teams never miss a chat message again TextChat is also looking at bringing their notification system to WhatsApp in the near future Live chat is a game changer for merchants looking to scale their customer service function cost effectively, while also bringing higher levels of service to their customers In this episode, Jason and Eric discuss the power of live chat and the benefits of chat to even smaller eCommerce merchants without dedicated customer service or sales teams

Bar is the Co-founder & CEO of Balance Payments - https://www.getbalance.com Balance is a specialist B2B payments platform and fintech solution provider based out of Tel Aviv B2B merchants & marketplaces have very unique payment system requirements and Balance is the first and perhaps only platform specialising in this space Balance was specifically designed to help B2B merchants and marketplaces manage B2B payment methods, types and complexity in a seamless, B2C like way In this episode, Jason and Bar discuss the explosion of B2B eCommerce and how it has created the need for more creative and innovative B2B payment solutions like Balance

Greg is the Founder & CEO of Devicedesk - https://www.devicedesk.com Devicedesk is a 6 year old, specialist B2B SaaS enterprise eCommerce & order management platform based out of Melbourne, Australia Enterprise B2B merchants have very unique needs, especially in verticals like IT products, IT services and Telcos Devicedesk was specifically built for these complex environments Devicedesk makes it easy to deploy and connect B2B eCommerce experiences with B2B buyers In this episode, Jason and Greg discuss how the rise of B2B eCommerce has forced brands to revisit their eCommerce experience to help eliminate buying friction and better emulate the B2C eCommerce experience