The Upstream Leader Podcast

On Episode 91 of The Upstream Leader, Jeremy Clopton is joined by Dr. David Burkus, author of Best Team Ever and several other books on business success, to discuss building high-functioning teams in the accounting industry. Noting that it’s important to move beyond technical proficiency to focus on team dynamics, David and Jeremy go into detail on three core factors: common understanding, psychological safety, and pro-social purpose. David stresses the significance of making each team member feel valued, highlighting the need for leaders to actively foster an environment where team members feel safe to express ideas and take risks, and he offers practical activities and insights to help leaders connect their teams to a meaningful purpose and improve their performance. Underscoring the conversation is the idea that it is vital for leaders to demonstrate that they care about their employees as human beings and not just numbers. Get the full show notes and more resources at TheUpstreamLeader.com

Jeremy Clopton visits with Monika Turek, Learning & Development Manager at HoganTaylor, on Episode 90 of The Upstream Leader. Centering their discussion on maximizing your and colleagues’ potential by fostering a culture of learning and moving beyond the traditional CPE mindset, Monika tells Jeremy about her personal journey to leadership, her willingness to go first, and what she learned from various structured development programs. Highlighting personal accountability, setting incremental goals, and making professional development paths meaningful for individual growth, they also tackle the challenges of balancing compliance with genuine learning, and how organizations can create motivating environments that align professional development with company core values. 

Jeremy is joined by Jana Cinnamon, COO and partner at Abdo Solutions, to discuss the intersection of hospitality and accounting on Episode 89 of The Upstream Leader. They explore how infusing hospitality into client interactions can transform the profession and improve both client and employee experiences. Jana shares insights about their firm’s initiatives inspired by the book Unreasonable Hospitality, emphasizing the importance of infusing a hospitality mindset into every level of an organization. The conversation highlights that fostering a culture where employees feel empowered to provide exceptional service not only improves client satisfaction but also attracts and retains top talent—and that insights into how to do this don’t just have to come from the accounting profession—inspiration is everywhere. Get the full show notes and more resources at TheUpstreamLeader.com

Discover the power of consistency in leadership and client relationships as a key to sustainable success. Explore how evolving team assumptions and fostering a culture of accountability can elevate performance. Learn about the significance of mentorship in empowering future leaders and supporting early career professionals. Gain insights on creating a feedback-friendly environment for continuous growth and improvement. This discussion is packed with actionable reflections to help your organization thrive.

In this conversation, Steve Shein, co-founder of Franklin Alliance, shares his insights into alternative ownership models for boutique accounting firms. He highlights the alliance model as a way for smaller firms to thrive without losing their independence. The discussion touches on the unique challenges these firms face amid private equity influences and the importance of patient capital and reinvestment for long-term growth. Steve also shares success stories of multi-generational firms maintaining their identity while evolving through tailored support and technology-driven solutions.

Jeremy Clopton returns for Episode 86 of The Upstream Leader, engaging in a thought-provoking conversation with professional coach, speaker and educator, Andrew Donofrio. They discuss the importance of emotional intelligence in leadership, focusing on managing emotions and energy levels, especially during demanding periods like tax season. Andrew draws upon his diverse career in law enforcement, technology, and executive coaching to emphasize the significance of understanding and accepting different perspectives while still setting standards for performance and improvement from your charges. In addition to exploring practical strategies for improving emotional intelligence and maintaining high energy amid busy schedules, Andrew emphasizes the importance of deliberate self-care, particularly during peak times. Get the full show notes and more resources at TheUpstreamLeader.com

Host Heath Alloway talks effective communication with Ben Decker on Episode 85 of The Upstream Leader. The Chairman and Co-CEO of Decker Communications, Ben focuses on the pivotal role communication plays in leadership. Sharing insights on becoming a better leader through humble confidence, the impact of early communication habits, and the critical importance of non-verbal cues, Ben details his approach to improving how professionals communicate, emphasizing the need for intentionality, curiosity, and the ability to provide and receive constructive feedback. He pillories the “soft skill” label that communication is often saddled with due to its central role in professional and personal success, offering practical advice for introverts and those plagued with self-doubt. Get the full show notes and more resources at TheUpstreamLeader.com

On Episode 84 of The Upstream Leader, Jeremy Clopton sits down with Kelsey O’Connor, a former Division I athlete and graduate of NC State, to discuss her view of “Life Beyond Labels.” Exploring how individuals, particularly high achievers in the accounting profession, can separate their identity from their accomplishments and focus on their qualities, attitude, and the way they treat others, Kelsey shares her personal journey of overcoming a severe concussion that ended her athletic career. Through actively describing others for who they are rather than what they do, embracing servant leadership, and making use of other methods of building confidence and empathy, Kelsey triumphed over her injury and ultimately gave her class’s commencement speech, hitting on these very points. She also provides insights on preparing for significant life transitions, such as retirement, and maintaining a balanced sense of self throughout one’s career. Get the full show notes and more resources at TheUpstreamLeader.com

Dan Hood, Editor-in-Chief at Accounting Today, shares his extensive insights on the rapidly evolving accounting landscape. He emphasizes the crucial role of technological advancements and the pressures of private equity investments. The conversation highlights the urgent need for continuous learning and innovative recruitment strategies to attract young talent. Dan also discusses the importance of strategic planning for firms facing the challenges of change and competition, underscoring that adaptation is essential for survival in this dynamic industry.

The hosts delve into the evolving landscape of the accounting profession, highlighting a shift towards intentional business development. They explore the importance of targeting healthier revenue streams and emphasize intrinsic motivation in employee retention over mere financial incentives. Mentorship is emphasized as crucial for nurturing future leaders, alongside the need for accountability. As they look to 2025, the concept of intentionality and strategic quitting is discussed, encouraging a more purposeful approach to personal and professional growth.