

HFMA’s Voices in Healthcare Finance
HFMA
The Healthcare Financial Management Association provides industry insights and in-depth stories about hot topics in healthcare finance. Experts weigh in on the latest in healthcare finance policy and practice, and healthcare insiders discuss the most pressing issues facing the industry. podcast@hfma.org
Episodes
Mentioned books

Apr 11, 2022 • 36min
The negative effect of fat bias on health outcomes
Cardiologist and epidemiologist Dr. Christopher Labos discusses weight bias in healthcare, including what health indicators to focus on instead of weight and how to help patients who are at risk improve their health outcomes without explicit or implicit fat shaming.
Mentioned in this episode:
What to know about obesity discrimination in healthcare
Addressing weight bias in medicine
Can you be obese but still be healthy?
The Body of Evidence: Asthma/Screen Time/Exercise Motivation
Maintenance Phase podcast
How avoiding an awkward waiting room conversation can contribute to better health among transgender people

Apr 4, 2022 • 16min
Why people and process are the keys to revenue cycle innovation
Michael Duke, an author and partner within the commercial healthcare segment at Guidehouse, discusses how people and process should take precedence over technology in revenue cycle. He also talks about how sponsor organization Red Dot can assist teams that are struggling with motor vehicle accident accounts.
Mentioned in this episode:
The McPherson Principle: An Innovative Approach to Hitting the Bullseye of Revenue Cycle Performance

Mar 28, 2022 • 28min
Your patients’ missed screening means advanced cancer: Here’s how to get patients back and how to treat them in the comfort of their own homes
Dr. Andrew Hertler, chief medical officer at New Century Health, discusses what healthcare organizations can do to catch up on patients' missed cancer screenings. He also shares new developments in oncology that could see patients receiving treatment at home or doing virtual follow-up care.
Also in this episode, HFMA's Katie Gilfillan talks about the upcoming Annual Conference in Denver.
Mentioned in this episode:
Telehealth opportunities in oncology, and Stever Robbins shares the secret to tackling email overload
Hospital-at-home promises to reshape care delivery in the United States
Have hospital-at-home programs finally come of age?
Practices grapple with an aging oncology workforce

Mar 14, 2022 • 32min
The real reason people don’t get vaccinated for COVID-19? They don’t feel like it.
Jacob Braude, a principal at ZS, discusses research his company conducted about how the unconscious parts of the brain affect decisions around vaccination.
Also in this episode, CEO Michael Bumann from sponsor Red Dot discusses his ideal client, the hospital CFO who sees value in working with an entrepreneurial company that can help improve collections on motor vehicle accident accounts with no risk.
Mentioned in this episode:
How behavioral science can solve healthcare hurdles as large as vaccine hesitancy
Got a COVID booster? You probably won't need another for a long time.
CDC COVID data tracker

Mar 7, 2022 • 22min
To patients, the financial experience isn’t separate from the clinical one. Here’s how to leave them with a good lasting impression.
HFMA President and CEO Joe Fifer interviews Jason Wolf, president and CEO of The Beryl Institute and a speaker at HFMA's upcoming Revenue Cycle Conference, about the importance of remembering the "human experience" in all aspects of healthcare.
Mentioned in this episode:
The role of revenue cycle in elevating the human experience in healthcare

Feb 28, 2022 • 20min
Design thinking: A human-centric approach to problem solving in healthcare
Jess Roberts from the University of Minnesota discusses how the iterative process of design thinking can help healthcare organizations solve problems.
Also in this episode, Michael Bumann of sponsor Red Dot discusses how his clients have taken the millions of dollars they've gained through using Red Dot's motor vehicle accident account platform to accomplish organizational goals.
Mentioned in this episode:
A design thinking framework for healthcare management and innovation

Feb 21, 2022 • 23min
How fried chicken is doing social good in Ohio, and what that could mean for the healthcare industry
HFMA President and CEO Joe Fifer interviews Joe DeLoss, a social entrepreneur and the owner of fast casual restaurant Hot Chicken Takeover, about how the healthcare industry can create social good from the inside out.
DeLoss will deliver a keynote at HFMA's Revenue Cycle Conference in New Orleans in March.

Feb 14, 2022 • 26min
The Valentine’s Day episode: Karin Hurt and David Dye discuss the whys and why nots of workplace romances
Karin Hurt and David Dye of Let's Grow Leaders discuss how to navigate workplace romances, whether you're a member of a couple or the manager of team members who start dating.
Also in this episode, sponsor Red Dot's CEO Michael Bumann discusses how a partnership with his company can help break down silos and add to trust among leaders, staff and patients.

Jan 31, 2022 • 21min
Patients have access to more information than ever. How should we be talking to them about it?
The Information Blocking Final Rule from the 21st Century Cures Act and federal transparency initiatives like the No Surprises Act have given patients more access to information than they’ve ever had before. On this episode, Terry Hush, CEO of Roji Health Intelligence, discussed how that access should change the conversations providers are having with their patients.
This episode is sponsored by Red Dot.

Jan 17, 2022 • 31min
How avoiding an awkward waiting room conversation can contribute to better health among transgender people
The cover story in the Winter 2020 issue of hfm magazine focused on the issue of deferred care during the pandemic. But deferring or avoiding healthcare is not a purely pandemic problem. Transgender patients are just one group that routinely avoids going to the doctor because they fear discrimination by the healthcare system. On this episode, Rodrigo Heng-Lehtinen, executive director of the National Center for Transgender Equality, discusses how healthcare organizations can help transgender patients overcome barriers to care.
Also in this episode, Senior Editor Nick Hut and Policy Director Shawn Stack discuss the Supreme Court order around vaccine mandates, and Policy Director Todd Nelson shares information about HFMA's MAP Awards.
This episode is sponsored by Red Dot.
Mentioned in this episode:
The COVID-19 vaccine mandate for healthcare workers can take effect nationwide, Supreme Court says
Healthcare organizations prepare for sicker patients in 2021 due to deferred care
U.S. Transgender Survey
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