Leadership NOW with Dan Pontefract

Rose Fass, founder of Fass Forward Consulting Group and former CTO at Xerox, joins Dan Pontefract on Leadership NOW to discuss why organizations repeatedly overlook the crucial layer of middle management. Rose reveals the critical role of the "messy middle" in translating strategy into execution and why senior leaders must meaningfully engage rather than ignore these vital managers. She explains how genuine, unscripted conversations—not PowerPoint decks—lead to successful transformation, and underscores why wisdom and innovation have no age limit. It's a powerful conversation that challenges the status quo about middle managers and the real nature of leadership. More about Rose Fass at: https://www.fassforward.com/ More about Dan Pontefract at: https://www.danpontefract.com/

Rigid leadership is failing us—especially now. On this episode of Leadership NOW, Dan Pontefract speaks with bestselling author and leadership expert Kevin Eikenberry about his latest book, "Flexible Leadership: Navigate Uncertainty and Lead with Confidence." Eikenberry argues persuasively that leaders trapped in habitual thinking or overly reliant on personality labels miss opportunities to adapt effectively in today’s complex world. He introduces the concept of “flexors”—leadership decisions that require intentional flexibility rather than automatic, comfort-driven reactions. In this lively conversation, Eikenberry outlines why flexibility is no longer optional, explains the practical skills and habits leaders must adopt, and offers clear advice to move beyond rigidity into intentional, adaptive leadership. For more about Kevin and his book, including a gift, visit: • https://www.kevineikenberry.com/flexible • https://www.kevineikenberry.com/gift More about Dan Pontefract at https://www.danpontefract.com/

In this episode of Leadership NOW, we delve into the critical issue of knowledge loss within organizations. When seasoned employees retire or depart, they often take invaluable tacit knowledge with them—expertise that isn't documented in manuals or training materials.​ Join us as we explore the insights of Dr. Richard Clark, Professor Emeritus at the University of Southern California, who has dedicated his career to addressing this challenge through Cognitive Task Analysis (CTA). Dr. Clark discusses how CTA can uncover and preserve the hidden insights of workplace experts, ensuring that organizations retain and effectively transfer critical knowledge.​ Discover how integrating CTA with artificial intelligence, such as ChatGPT, can accelerate and enhance the process of capturing and disseminating expert knowledge. Learn practical steps to prioritize expertise mapping, leverage AI-driven CTA, and foster a culture of lifelong learning within your organization.​ Don't let essential knowledge slip away. Watch now to understand how to safeguard your organization's intellectual assets and maintain a competitive edge.​ More about Dr. Clark at https://rossier.usc.edu/faculty-research/directory/richard-clark More about Dan Pontefract at https://www.danpontefract.com/

Learning and Development (L&D) teams are at a crossroads. Too many still operate as order takers, delivering training on request without questioning whether it’s the right solution. Dr. Keith Keating, Chief Learning and Development Officer at BDO Canada and author of "The Trusted Learning Advisor," believes this outdated mindset limits impact and credibility. In this episode of Leadership NOW with Dan Pontefract, Keating explains how L&D must evolve from transactional function to strategic business partner. He shares: 1) Why L&D professionals must stop taking orders and start diagnosing real business challenges 2) How the IDAD Model—Intake, Discovery, Analysis, and Decision—helps reframe training requests 3) Why empathy, active listening, and design thinking are the missing pieces in L&D’s strategy Keating outlines practical steps to move beyond outdated approaches and drive real business value. Watch now to learn how L&D professionals can build credibility, drive impact, and become true trusted learning advisors. More about Keith Keating: https://www.thetrustedlearningadvisor.com/ More about Dan Pontefract: https://www.danpontefract.com/

The workforce is aging, but many leaders are still acting as if nothing has changed. On this episode of Leadership NOW with Dan Pontefract, CEO and author Avivah Wittenberg-Cox, a global expert on gender, generational shifts, and longevity, unpacks what organizations must do to stay ahead. She explains why age diversity is a leadership blind spot, how demographic shifts are reshaping talent strategies, and what wise leaders are doing to future-proof their organizations. Avivah challenges outdated assumptions about work, career longevity, and leadership. She explores the opportunities that come with longer, multi-stage careers—and why companies that fail to adapt will struggle to compete. More about Avivah Wittenberg-Cox: https://www.avivahwittenbergcox.com/ More about Dan Pontefract: https://www.danpontefract.com/

In this blunt, zero-guests, and entertaining episode of Leadership NOW, Dan Pontefract unleashes his frustrations on the outdated practice of the annual performance review. He traces its historical roots, explains why it hurt engagement and innovation, and offers a better path forward. If you are tired of cramming twelve months of work into a single, awkward meeting, tune in for Dan’s pointed critique and practical alternatives that will save time, boost morale, and modernize how we measure performance.

Storytelling shapes leadership, builds trust, and creates lasting change. On this episode of Leadership NOW with Dan Pontefract, Fatu Kaba, a Liberian peace activist, entrepreneur, and author, shares how storytelling became her most powerful tool. From surviving civil war to advocating for marginalized voices, she discusses how truth-telling challenges systems, fosters inclusion, and strengthens leadership. Fatu explains why leaders who embrace storytelling create deeper connections, inspire action, and build organizations that stand for something greater. She also reflects on the impact of performative inclusion, the importance of listening, and the courage it takes to create real change. More about Fatu Kaba: https://www.heartsglobal.ca More about Dan Pontefract: https://www.danpontefract.com

The workforce is changing faster than most leaders realize. By 2030, there will be more people over 65 than under 18 in the U.S.—a demographic shift that is already reshaping economies, labor markets, and business strategy. Bradley Schurman, author of "The Super Age: Decoding Our Demographic Destiny," joins Dan Pontefract on Leadership NOW to break down what this means for organizations. In this conversation, Schurman unpacks why birth rates have collapsed, why ageism is holding companies back, and how leaders must rethink workforce planning to stay ahead. He explores the flaws in traditional retirement models, the impact of longer life expectancies on labor markets, and why businesses that fail to adapt will struggle to find both talent and customers in the coming decades. If you’re a leader navigating workforce challenges—or just trying to understand the seismic demographic shifts happening today—this is an episode you can’t afford to miss. More about Bradley Schurman at https://behumanchange.com More about Dan Pontefract at https://www.danpontefract.com

As we step into an era where living to 100 is no longer an anomaly, how should leaders rethink work, talent, and organizational design? On this episode of Leadership NOW, Simon Chan, CEO and Founder of Adapt With Intent, joins the conversation to challenge outdated workplace models and explore how organizations can better harness the power of an age-diverse workforce. “We’re not just an aging population; we’re an age-diverse one,” he says. With careers stretching beyond the traditional 40-year arc, companies must embrace flexible work arrangements, leverage experienced talent, and reimagine leadership structures. Simon shares how organizations can approach longevity as a design challenge—one that meets the needs of both younger and older talent while unlocking innovation and institutional knowledge. From flexible work setups to intergenerational collaboration, the future of work demands a shift in mindset. If leaders fail to adapt, they risk missing out on a massive economic and strategic opportunity. More about Simon Chan at https://www.adaptwithintent.com/ More about Dan Pontefract at https://www.danpontefract.com/

In this episode of Leadership NOW, Dan Pontefract sits down with Jon Husband, the pioneer behind Wirearchy, to reflect on 25 years of this transformative concept. Together, they delve into the evolution of leadership, exploring how trust, credibility, and collaboration are reshaping the modern workplace. Jon shares his perspective on the shift from rigid hierarchies to dynamic flows of power, the challenges and opportunities of hybrid work, and the profound impact of generative AI on human creativity and connection. With real-world examples and deep insights, this episode offers leaders a roadmap for navigating complexity, fostering meaningful relationships, and embracing change in today’s interconnected world. Don’t miss this engaging discussion on the principles that define the future of leadership. More about Jon Husband and Wirearchy at www.wirearchy.com More about Dan Pontefract at www.danpontefract.com