Dr. Keith Keating on Why L&D Is Failing and How to Fix It

Learning and Development (L&D) teams are at a crossroads. Too many still operate as order takers, delivering training on request without questioning whether it’s the right solution. Dr. Keith Keating, Chief Learning and Development Officer at BDO Canada and author of "The Trusted Learning Advisor," believes this outdated mindset limits impact and credibility. In this episode of Leadership NOW with Dan Pontefract, Keating explains how L&D must evolve from transactional function to strategic business partner. He shares: 1) Why L&D professionals must stop taking orders and start diagnosing real business challenges 2) How the IDAD Model—Intake, Discovery, Analysis, and Decision—helps reframe training requests 3) Why empathy, active listening, and design thinking are the missing pieces in L&D’s strategy Keating outlines practical steps to move beyond outdated approaches and drive real business value. Watch now to learn how L&D professionals can build credibility, drive impact, and become true trusted learning advisors. More about Keith Keating: https://www.thetrustedlearningadvisor.com/ More about Dan Pontefract: https://www.danpontefract.com/