The AI in Business Podcast

Today's guest is Carlos Quezada, Vice President of Customer Experience Strategy at Hewlett Packard Enterprises. He joins Emerj Senior Editor Matthew DeMello on the program to talk about building customer journeys simultaneously from the B2B and infrastructure perspectives. Later, they talk about how friction in customer journeys predicates a balance between automation and humans in the loop of critical workflows. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Edosa Odaro, Chief of Data Analytics and Privacy Officer at Tawuniya, former Chief Data Officer at AIG, and author of two books on overcoming data challenges. For the first of a two-episode appearance on the podcast, Edosa joins us to talk about data challenges in the insurance spaces on both sides of the table. Together with Emerj Senior Editor Matthew DeMello, Edosa offers advice ranging from how leaders can close the service gaps between insurance and the rest of financial services to the considerations business leaders need to keep in mind when pursuing insurance for business solutions utilizing AI.

Today's guest is Dorothy Li, Chief Technology Officer of Convoy, a logistics and software company based in Seattle that has raised nearly a billion dollars in funding. Dorothy spent over a decade at Amazon, where she served as vice president of user experience, then of BI and analytic services at AWS. In conversation with Emerj Head of Research Daniel Faggella, she explains the best strategies for communicating the benefits of AI projects to non-technical leadership. Later, they discuss how Google, AWS, and Microsoft are lowering the barriers to entry for SMEs looking to start in AI and democratizing data science roles that were highly specialized just a few years ago. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today's guest is Frantz Saintellemy, President and Chief Operating Officer of LeddarTech. LeddarTech is a global software company headquartered in Québec City, Canada, that develops and provides comprehensive perception software solutions that enable the deployment of advanced driver assistance systems (ADAS). Frantz joins us on the program to talk about the problems facing automotive OEMs and Tier 1-2 suppliers when it comes to safety and how regulations are beginning to catch up to the technology at play in these solutions. This episode is sponsored by LeddarTech. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Adam Oberdick, Lead Director of Asset Protection at CVS Health, discusses how asset protection workflows have changed with AI capabilities, emphasizing the importance of evolving and investing in technology. He explores advancements in investigations, executive buy-in signals, and the value of relationships with solution providers. The podcast also highlights the significance of winning executive buy-in and storytelling in retail spaces and loss prevention.

Today's guest is Dr. Yossi Sheffi, Professor of Engineering Systems and Director of the Center for Transportation and Logistics at the Massachusetts Institute of Technology. He is also the author of 'The Magic Conveyor Belt: Supply Chains, AI and the Future of Work.' In conversation with Emerj Senior Editor Matthew DeMello, Dr. Sheffi analyzes the different challenges facing logistics and manufacturing leaders when it comes to ascendent AI technologies like autonomous freight. Later their discussion offers insight on where human judgment is still very necessary to build trust into workflows.

Today's guests are Melissa Easy, Vice President and General Manager of Clinical Technologies at IQVIA, and Tim Riely, Vice President of Clinical Data Analytics at IQVIA. They return to the program to talk with Emerj Senior Editor Matthew DeMello about the current state of AI in life sciences and clinical trials. Throughout the episode, Melissa and Tim underscore both the ongoing and impending impact of large language models on report writing and other clinical trials-oriented use cases.

Today's guests are DLA Piper Chief Data Scientist Bennett Borden and Chair of DLA Piper's AI Practice Danny Tobey. DLA Piper is among the world's leading law firms, and as Bennet and Danny explore with Emerj Senior Editor Matthew DeMello on today's podcast, they have some fascinating use cases at the cutting edge of AI applications in the legal realm. In their first of two appearances, Bennet and Danny examine how AI impacts document management in the legal sector. Throughout the conversation, the trio constantly tries to look at legal workflows and roles through the lens of data processing – especially in areas of cross-over with adjacent sectors in financial services and healthcare. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Dr. Nele Jessel, Chief Medical Officer at Athenahealth, discusses the challenges facing healthcare, including technology burnout. She highlights the unique nature of healthcare and the importance of patient experience. The chapter explores the use of AI in improving customer experiences in various industries. It also emphasizes the need to focus on context and learn from other industries.

Melissa Easy and Tim Riely of IQVIA talk about the current state of AI in life sciences and clinical trials. They discuss overcoming challenges in clinical trials during the pandemic with the help of AI technologies. They also highlight the challenges of applying AI in clinical trials and explore ways to reduce patient burden and design effective trials. The impact of AI-enhanced clinical trials on patient experiences is discussed, emphasizing the need for easy patient journeys and diversity in representation.