Adam Oberdick, Lead Director of Asset Protection at CVS Health, discusses how asset protection workflows have changed with AI capabilities, emphasizing the importance of evolving and investing in technology. He explores advancements in investigations, executive buy-in signals, and the value of relationships with solution providers. The podcast also highlights the significance of winning executive buy-in and storytelling in retail spaces and loss prevention.

Today’s guest is Dr. Yossi Sheffi, Professor of Engineering Systems and Director of the Center for Transportation and Logistics at the Massachusetts Institute of Technology. He is also the author of ‘The Magic Conveyor Belt: Supply Chains, AI and the Future of Work.’ In conversation with Emerj Senior Editor Matthew DeMello, Dr. Sheffi analyzes the different challenges facing logistics and manufacturing leaders when it comes to ascendent AI technologies like autonomous freight. Later their discussion offers insight on where human judgment is still very necessary to build trust into workflows.   

Today’s guests are Melissa Easy, Vice President and General Manager of Clinical Technologies at IQVIA, and Tim Riely, Vice President of Clinical Data Analytics at IQVIA. They return to the program to talk with Emerj Senior Editor Matthew DeMello about the current state of AI in life sciences and clinical trials. Throughout the episode, Melissa and Tim underscore both the ongoing and impending impact of large language models on report writing and other clinical trials-oriented use cases.   

Today’s guests are DLA Piper Chief Data Scientist Bennett Borden and Chair of DLA Piper’s AI Practice Danny Tobey. DLA Piper is among the world’s leading law firms, and as Bennet and Danny explore with Emerj Senior Editor Matthew DeMello on today’s podcast, they have some fascinating use cases at the cutting edge of AI applications in the legal realm. In their first of two appearances, Bennet and Danny examine how AI impacts document management in the legal sector. Throughout the conversation, the trio constantly tries to look at legal workflows and roles through the lens of data processing – especially in areas of cross-over with adjacent sectors in financial services and healthcare. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Dr. Nele Jessel, Chief Medical Officer at Athenahealth, discusses the challenges facing healthcare, including technology burnout. She highlights the unique nature of healthcare and the importance of patient experience. The chapter explores the use of AI in improving customer experiences in various industries. It also emphasizes the need to focus on context and learn from other industries.

Melissa Easy and Tim Riely of IQVIA talk about the current state of AI in life sciences and clinical trials. They discuss overcoming challenges in clinical trials during the pandemic with the help of AI technologies. They also highlight the challenges of applying AI in clinical trials and explore ways to reduce patient burden and design effective trials. The impact of AI-enhanced clinical trials on patient experiences is discussed, emphasizing the need for easy patient journeys and diversity in representation.

Today’s guest is Director of Enterprise Accounts at AI21 Labs, Michael Elias. AI21 Labs is a Tel Aviv-based software company specializing in natural language processing-based systems. Michael joins Emerj Senior Editor Matthew DeMello on the program to pour through the growing number of use cases for large language models in the financial services space. This episode is sponsored by AI21 Labs. Learn more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.  

Today’s guest is PwC partner in Data, Analytics, and AI, Bret Greenstein. Bret returns to the program to share best practices for selling the C-suite on AI initiatives with Emerj CEO and Head of Research Daniel Faggella as part of a special episode series on winning executive buy-in. In the process, Bret emphasizes how to communicate in ways tailored to executives transitioning from what he describes as ‘spreadsheets and gut feelings’ to genuinely data-driven insights. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!  

Today’s guest is Muddu Sudhakar, CEO of Aisera. Aisera is a tech company specializing in conversational AI that helps customer support teams answer tickets faster. Muddu returns to the platform after appearing on our sister ‘AI in Financial Services’ podcast to talk about how large language models are at the heart of transformative conversational AI for legacy and text-based financial firms – not just for customer experiences but also for employees. If you’re interested in unlocking our AI best practice guides, frameworks for AI ROI, and specific resources for AI consultants, visit emerj.com/p1.  

Today’s guest is VP of Analytics and Strategic Finance at Etsy, Gerald van den Berg. He joins Emerj Senior Editor Matthew DeMello on the program to discuss the convergence of a post-COVID retail environment for fraud and the AI-driven technological advances behind fraud detection and customer personalization at the heart of current privacy concerns. Later, Gerald explains the best strategies for classifying customers based on risk and how to balance loss prevention and serving honest customers. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.