The AI in Business Podcast

In this discussion, Jennifer Sieber, the Global Head of Procurement for Systems and Insights at Gilead Sciences, shares her expertise in navigating the complexities of global procurement. She emphasizes the importance of data integrity and integration as foundational for efficient operations. Jennifer highlights innovative strategies like data cleansing and the creation of a data lake. She also discusses leveraging AI for better data visualization, transforming procurement from a cost center into a strategic asset, and the essential role of collaboration across organizational functions.

Saurin Patel, Digital Transformation & Analytics Lead at Symrise AG, shares insights from his extensive experience in the flavorful world of F&B procurement. He discusses the intricate challenges of digital transformation, including managing suppliers and optimizing inventory amid geopolitical tensions. Patel emphasizes the vital role of accurate forecasting and how data management, enhanced by AI, is crucial for operational efficiency. The importance of evolving procurement strategies to maintain competitiveness in a rapidly changing landscape is also highlighted.

Mark Surman, President of the Mozilla Foundation, dives into the critical topics of privacy and security in the era of generative AI. He discusses the evolution of privacy from basic data protection to complex ethical challenges and consumer trust issues. Mark emphasizes the necessity for businesses to implement ethical data practices and transparent governance, especially with new regulations on the horizon. He also highlights the role of leadership in fostering a culture that values data privacy as technologies advance.

Patrick Simonnet, Chief Audit Executive at Bank of China's US operations, expertly navigates the nuances of financial risk management. He reveals how generative AI enhances audit workflows and fortifies cybersecurity against modern threats. Patrick emphasizes the vital merger of data science and traditional auditing skills for future auditors. The discussion also highlights rising cyber threats, the transformative role of AI in risk management practices, and the evolving responsibilities of financial professionals in a tech-driven environment.

Joe Gelman, Platform Marketing Manager at Riskified, dives into the fast-evolving world of fraud prevention in retail and eCommerce. He discusses the shift in consumer behavior post-pandemic, revealing how liberal return policies can attract policy abuse. Joe differentiates between policy abuse and organized fraud, highlighting complex challenges that retailers face as online shopping surges. With holiday spending projected at $240 billion, he stresses the need for strategic risk management to safeguard businesses while keeping customer experience in mind.

Juan Lavista Ferres, Corporate Vice President and Chief Data Scientist at Microsoft, dives into securing executive buy-in for AI projects that prioritize social good. He discusses the significance of clear communication and starting with small, impactful initiatives. Juan highlights criteria for selecting projects with high societal benefits while addressing misconceptions about AI's role in solving complex issues. He emphasizes understanding AI's limitations and the importance of aligning initiatives with core business values to drive sustainable success.

In this discussion, Luke van der Waals, Demand-to-Deliver Value Stream Owner at SLB, dives into the complexities of global supply chains in the energy sector. He candidly addresses how geopolitical tensions and inflation reshape procurement strategies. Luke highlights the necessity of resilience and balancing local sourcing with global factors. He also explores how data is essential for decision-making, emphasizing technology's role in enhancing efficiency and navigating procurement challenges amid international conflicts.

Chloe Rice, Director of Global Customer Experience at Shutterstock, dives into the interplay between AI and customer interaction in media. She discusses the critical need for transparency and ethical practices in AI-generated content. Chloe highlights how specialized teams can maintain authenticity while leveraging technology to meet customer expectations. She also introduces an innovative AI tool that tackles content creation challenges in eCommerce, emphasizing the importance of balancing human creativity with technological efficiency.

In this discussion, Ermir Qeli, Head of Data Science in AI at Swiss Re, shares his expertise on scaling AI in the insurance sector. He emphasizes the importance of clean data infrastructure for legacy institutions and the transformational potential of generative AI. Ermir explores how advanced models enhance customer experiences and the shift from basic chatbots to sophisticated AI interactions. He also addresses the vital role of change management, urging early stakeholder engagement and upskilling to ensure successful AI adoption.

In this discussion, Paulo Ruy, Head of Terminal Procurement for Latin America at A.P. Moller - Maersk, delves into the complexities of global shipping amidst geopolitical conflicts like the Ukraine war. He emphasizes the need for flexible contracts and the vital role of data and AI in navigating these challenges. Paulo also highlights the importance of optimizing shipping routes and improving efficiency through technology. The conversation sheds light on how government intervention and bureaucracy can hinder progress in global procurement.