

RETHINK RETAIL
RETHINK Retail
RETHINK Retail - the evolution of retail in today’s connected world.
Join us as we explore the most recent trends and innovations in commerce.
Join us as we explore the most recent trends and innovations in commerce.
Episodes
Mentioned books

Mar 11, 2025 • 15min
AI & Retail Transformation: Insights from NRF 2025
Paulo Correa, CEO of C&A Brazil, shares his expertise as a leader in a fashion retail giant. He discusses how AI is revolutionizing retail by enhancing productivity and customer experiences. Correa highlights C&A's successful digital transformation and the importance of AI in optimizing pricing and inventory management. He also emphasizes customer-centric strategies, utilizing technology for tailored shopping experiences that blend online and offline interactions, pointing towards a brighter future for retail.

Mar 6, 2025 • 18min
Scaling Retail with Heart: How Evereve Builds Customer Loyalty & Community
Karrie Helm, Director of Stores at Evereve, shares insights from her journey in scaling a beloved retail brand focused on customer loyalty. She discusses how Evereve maintains a personal touch despite expanding to over 100 stores. Karrie emphasizes the power of stylists to forge genuine connections with shoppers. Additionally, she explores the synergy between online and offline experiences and the role of subscription services in modern retail. Her passion for fostering community and enhancing the customer journey shines through in this engaging conversation.

Mar 6, 2025 • 8min
Circular Retail & Social Impact: How Goodwill is Leading the Way
How can retailers embrace sustainability and drive social impact at scale?
In this episode of RETHINK Retail, host Lisa Amlani sits down with Bev Kobe, President & CEO of Goodwill Industries, to discuss how Goodwill is redefining retail through the circular economy, resale innovation, and social enterprise.
Goodwill is more than just a thrift store-it’s a leader in sustainability and job creation, diverting billions of pounds from landfills while employing those who need it most.
⏱ Timestamps:
[00:00] Introduction to RETHINK Retail
[01:20] Meet Bev Kobe, CEO of Goodwill Industries
[03:45] The scale of Goodwill: 154 networks and 6 billion pounds of goods collected
[07:10] How Goodwill is innovating in circular retail
[12:30] Sustainability goals: resale, recycling, and reducing waste
[17:50] Beyond retail: Goodwill’s impact on communities and job creation
[22:15] Take-back programs & retailer partnerships
[27:30] Final thoughts: How brands can start their circular journey
🌍 Join our community at: www.globalretailleaders.com

Mar 5, 2025 • 15min
Slow Fashion, Smart Growth: The Lager 157 Model
Discover how Lager 157 is changing the fashion game with its zero-waste model and commitment to slow fashion. Learn about their journey from a small Swedish village to becoming a sustainable retail leader. The brand thrives without paid advertising, focusing instead on community engagement and word-of-mouth. Their innovative strategies for expansion into smaller markets like Bremen highlight a blend of environment-friendly practices and authentic customer connections. Tune in for insights on sustainability and the future of retail!

Mar 3, 2025 • 21min
Sustainability Meets Profitability: The Norrøna Retail Model
Can sustainability drive profitability and long-term growth? Norrøna proves that it can.
In this Global Retail Leaders episode, Top Retail Expert Sharon Yourell Lawlor speaks with Bård Klamme, Retail Director at Norrøna, about how the premium outdoor brand has built a 100-year legacy through circular fashion, transparency, and a commitment to full-price retail.
💡 Key Takeaways:
✔️ How Norrøna built a global brand without discounting
✔️ The circular economy approach fueling sustainability
✔️ Why community & customer experience matter more than price cuts
✔️ How tech and innovation enhance the in-store experience
💡 Key Insights & Timestamps:
⏩ 00:00 – Welcome to RETHINK Retail (Global Retail Leaders Episode)
⏩ 00:40 – Meet Bård Klamme & the history of Norrøna
⏩ 03:10 – What it means to be a full-price, no-discount brand
⏩ 07:05 – Sustainability as a business model, not just a marketing tool
⏩ 11:30 – The power of repair, resale & circular fashion in retail
⏩ 14:45 – Expanding internationally while staying true to brand values
⏩ 18:20 – The future of outdoor retail & evolving customer expectations
⏩ 22:50 – What role does tech play in a purpose-driven brand?
⏩ 26:30 – Final takeaways & leadership advice for retailers
Join the GRL community or be the next guest: https://www.globalretailleaders.com/

Feb 28, 2025 • 12min
Designing Success: How Harry's Reimagines Retail Spaces
In this episode of Rethink Retail, host Shannon Flanagan sits down with Jean-Didier Allongue, Senior Director of Global Store Design at Harry’s, to explore how the brand has scaled across 56,000+ retail locations while staying true to its identity.
From disrupting the men’s grooming industry to creating seamless in-store experiences at Target, Walmart, Tesco, and Boots, Jean-Didier shares how Harry’s navigates the challenges of retail expansion, localization, and brand consistency.
They dive into:
✅ How Harry’s global retail strategy has evolved
✅ The biggest challenges in localizing store design across different markets
✅ Why brand culture and customer insights shape the future of retail
⏳ Episode Timestamps:
⏩ 00:00 – Introduction to Rethink Retail
⏩ 00:30 – Meet Jean-Didier from Harry's
⏩ 01:27 – Harry's Global Retail Design Strategy
⏩ 02:56 – Trends in Men's Grooming & Retail Innovation
⏩ 03:59 – The Challenge of Localizing Store Designs Globally
⏩ 04:47 – Scaling Harry's Retail Presence Across 56,000+ Locations
⏩ 07:20 – The Role of Vision, Culture & Brand Identity in Growth
⏩ 09:01 – Creating Engaging & Customer-Centric Store Environments
⏩ 11:01 – Closing Thoughts & Takeaways
Join the GRL community or be the next guest: https://www.globalretailleaders.com/

Feb 25, 2025 • 19min
The Future of Retail: AI, Automation, and Emerging Trends
The future of retail is unfolding before our eyes, and AI is at the heart of it all. In this episode of the AIR Leaders Podcast, a production of RETHINK Retail, our host Matthew Adam Smith sits down with Barry McGough, a Top AI Leader & Global Retail Leader, to discuss the game-changing technologies reshaping commerce.
🎙️ Topics covered:
✅ How AI is driving the next wave of retail innovation
✅ The evolution of edge computing and low-latency chipsets
✅ CES vs. NRF: Key retail tech takeaways
✅ The rise of ambient technology & micro-sensors
✅ The sustainability challenge: AI’s impact on energy consumption
Join us as we explore what’s next for retail in 2025 and how businesses can stay ahead. Don't forget to follow for more insights from retail’s top tech leaders!
#TAILs #TopAILeaders #RETHINKRetail #TRE2025

Feb 18, 2025 • 24min
Transformation in Retail: Insights from Avolta and Diebold Nixdorf
Retailers operating at scale—especially in high-traffic environments like airports—face a unique challenge: how do you balance speed, convenience, and operational resilience while delivering a seamless customer experience?
In this episode of the RETHINK Retail Podcast, Michael Klein (Top Retail Expert) speaks with Khurram Noor, VP of Customer Facing Systems at Avolta, and Bernd Kraus, VP of Retail Software Solutions at Diebold Nixdorf, to discuss what it really takes to future-proof retail operations.

Feb 13, 2025 • 33min
AI, Agility & the Future of Supply Chains with Blue Yonder
In the latest Rethink Retail Podcast, we sit down with Andrea Morgan, Chief Innovation Officer at Blue Yonder, to explore how AI and end-to-end visibility are revolutionizing supply chains.
🔹 How AI is optimizing demand forecasting, inventory planning, and sustainability
🔹 Why speed and adaptability are the key drivers of supply chain success
🔹 The growing role of GenAI and digital twins in supply chain transformation
With over 25 years of experience leading supply chain strategy at Nike, IBM, and Oracle, Andrea shares why she believes the time is now for supply chain reinvention.
Don’t miss this episode! 🎧
#RetailInnovation #AIinRetail #SupplyChainTransformation #RetailPodcast #RethinkRetail

Feb 5, 2025 • 22min
How AI Is Shaping Retail with Diebold Nixdorf and Manor AG
In this discussion, Matt Redwood, VP of Retail Solutions at Diebold Nixdorf, and Nicolas Kroeger, Chief Digital Officer at Manor AG, dive into the transformative power of AI in retail. They explore how AI optimizes both store operations and customer experiences. The conversation highlights the future of AI over the next few years, the importance of structured product data for enhancing quality, and the evolving dynamics between tech providers and retailers. They stress the need for adaptability in the workforce to fully leverage these technologies.