

The Product Experience
Mind the Product
The Product Experience features conversations with the product people of the world, focusing on real insights of how to improve your product practice. Part of the Mind the Product network, hosts Lily Smith (ProductTank organiser and Product Consultant) & Randy Silver (Head of Product and product management trainer) “go deep” with the best speakers from ProductTank meetups all over the globe, Mind the Product conferences, and the wider product community.
Episodes
Mentioned books

Jun 28, 2023 • 31min
Career and alignment: Part 2 - Donna Lichaw on The Product Experience
Tune back into our chat with Donna Lichaw on this week's podcast. In part two of the episode, she continues to share key insights in reinventing product leadership and success in product. Featured Links: Follow Donna on LinkedIn and Twitter | Donna's website | Donna's book 'The Leader's Journey' | Career and alignment: Part 1 - Donna Lichaw on The Product ExperienceOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

Jun 21, 2023 • 34min
Career and alignment: Part 1 - Donna Lichaw on The Product Experience
Donna Lichaw, product expert, consultant, and author of ‘The Leader’s Journey’ joins us on the podcast this week. She shares the lessons to reinvent your leadership journey, by activating your superpowers, transforming your team, and poising your business for success in product.Featured Links: Follow Donna on LinkedIn and Twitter | Donna's website | Donna's book 'The Leader's Journey' | Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

10 snips
Jun 14, 2023 • 36min
Collaborating with business analysts in product - Dr J Harrison on The Product Experience
In product, basic business analyst skills often get misrepresented in the midst of the plethora of tasks that product managers have to juggle. In this weeks' podcast, Dr J Harrison joins us on the podcast to discuss how product can collaborate more effectively with business analysts. Featured Links: Follow Dr J on LinkedIn and Twitter | Dr J's website | Dr J and Josephine Baird's 'It Is Complicated' podcast | 'Lean Experimentation in Action: A Concise Guide to Validating Product Ideas and Avoiding Failure' book by Kylie Castellaw and Maryam AidiniOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

Jun 7, 2023 • 40min
Getting started with dynamic pricing - Vishal Kapoor on The Product Experience
How can pricing of a product be affected by supply and demand? In this weeks' podcast we spoke with Vishal Kapoor, Senior Director or Product Management at Shipt, he discussed the process behind dynamic product pricing strategy, when it's right to introduce this strategy, and the lessons he has learned along the way.Featured Links: Follow Vishal on LinkedIn | Shipt | The Innovation Dispatch | 'Prioritisation: Bringing order out of chaos' feature at Mind The Product | Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

9 snips
May 31, 2023 • 35min
How to turn factories into gardens - Assaph Mehr on The Product Experience
Assaph Mehr, product leader and coach, discusses transitioning from feature factories to gardens in product management. He emphasizes adopting a gardener's mindset, creating new attractions, and ensuring consistent quality for customers. The podcast explores empowering customer-centric product development, cultivating user-centric products, and using metaphors like gardens and zombies in product development.

May 24, 2023 • 33min
Open source and dev tooling for enterprise - Dinushi Pieries on The Product Experience
Dinushi Pieries, VP of Product Management at J.P. Morgan, has years of experience in the product space, having worked for prominent tech organizations for several years. Her expertise ranges from managing services to spearheading the development of innovative portals. In this week's podcast, we spoke with her on the topics of platform product management, open source, and her approach to measuring success when working on new tools.Featured Links: Follow Dinushi on LinkedIn and Tik Tok | The Open Source Software Security Mobilization Plan | GitHub Copilot | Amazon CodeWhisperer | IBM Project CodeNetOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

May 17, 2023 • 42min
Moving from services to products - Kirsten Mann on The Product Experience
Tune into our conversation with Kirsten Mann, CPO at Prospection to hear her key lessons learned from moving the organisation from services-led to product-led.Featured Links: Follow Kirsten on LinkedIn and Instagram | Kirsten's feature 'A case study: The journey to becoming a product-led company' at Mind The Product | ProspectionOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

May 10, 2023 • 41min
Designing conversations - Daniel Stillman on The Product Experience
How can product managers design the right conversations with stakeholders, teams, and customers alike? Tune into our conversation with Daniel Stillman, Author of Good Talk - How To Design Conversations That Matter' to find out. Featured Links: Follow Daniel on LinkedIn and Twitter | Daniel's website | The Conversation Factory | Daniel's book 'Good Talk - How To Design Conversations That Matter' | 'The Rose, Bud, Thorn Retrospective' technique | 'Six Guidelines For Getting To Yes' piece at Harvard Law School BlogOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

4 snips
May 3, 2023 • 40min
Launching new products and breaking things - Tanguy Crusson on The Product Experience
Tanguy Crusson, Product leader at Atlassian joins us on The Product Experience podcast this week to talk all about product launches. Tune in to find out his thoughts on why most products fail, and learn how he successfully launched a new product at Atlassian. Featured Links: Follow Tanguy on LinkedIn and Twitter | Atlassian Presents: Unleash - 'How we created Jira Product Discovery' video | Sean Ellis Test: 'A successful method to figure out product/market fit' pieceOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

Apr 26, 2023 • 38min
Passionate Product People - Manon Dave on The Product Experience
We all have passions and desires in life by how can we use our individual passions and channel this into creating products that customers love? In this week's podcast we speak with Manon Dave, Chief Product Officer to get our creative juices flowing in product management. Featured Links: Follow Manon on LinkedIn and Twitter | Manon's website | Manon's 'Keeping product creative, innovative... and fun!' talk at #mtpcon London 2022We’d love to hear your feedback on how we can improve The Product Experience podcast. Let us know your thoughts by filling out this quick form!Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.