The keys to growing teams and products - Lucie Buisson on The Product Experience
Aug 23, 2023
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Lucie Buisson, Chief Product Officer at Contentsquare, shares her insights on building high-performing teams. She discusses the importance of maintaining close relationships with teams and customers, balancing scalability and feature development, and celebrating successes. Lucie also talks about scaling the product team, empowering teams for success, and the Rhino Methodology at Contentsquare.
Creating empowered teams with deep customer knowledge is crucial for successful product development and decision-making.
Celebrating milestones and maintaining an innovation mindset fosters motivation and a positive work atmosphere.
Deep dives
Scaling the Product Team Through Rapid Growth
Lucy Boussaint, the Chief Product Officer at Content Square, shares her experience of scaling the product team through rapid growth. The team initially started with just a few people and has now grown to almost 100 members. Boussaint highlights the challenges of different phases of growth, from developing new features to ensuring scalability and quality. She emphasizes the importance of balance, investing in both innovation and scale, and hiring the right people who can handle the team's future growth.
Creating Empowered Teams
Boussaint believes in creating empowered teams that have the necessary knowledge and expertise to make informed decisions. She insists that a product team should be more knowledgeable about the customers than even the CEO. To foster empowerment, Content Square hires from customer success and solution engineering teams, bringing in individuals with deep customer knowledge. Boussaint also stresses the importance of continuous learning and creating an environment where teams can thrive and collaborate.
Keeping Fun and an Innovation Mindset
Despite the intense growth and challenges, Content Square prioritizes celebration and maintaining an innovation mindset. The company believes in acknowledging and appreciating milestones and successes along the way. By celebrating achievements and milestones as a team, Content Square creates a sense of confidence and pride, fueling motivation for the next challenge. The organization also emphasizes the importance of work-life balance and creating a supportive and enjoyable work atmosphere.
Listen to our conversation with Lucie Buisson, Chief Product Officer at Contentsquare. Lucy is a master at building high-performing teams who focuses on creating value for customers while striking a balance between scalability and feature development. She's got loads of experience and wisdom to share, whether you're leading a team or being part of one.
She discusses the importance of maintaining close relationships with teams and customers, while celebrating successes amidst new challenges.
Level up your product management skills with an interactive, remote product management training workshop by Mind the Product. Hone your skills with a small group of product peers, get coached through your product challenges by an expert trainer, and walk away with frameworks and tools you can use right away. Learn more.
Our Hosts Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.
Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.
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