InTouch with Terri

Expert Medical Spa Management Consultant, Terri Ross, welcomes Randy Torban the Senior Practice Analyst for Symplast, the #1 mobile EHR/practice management platform for plastic surgery and medical spas. Terri and Randy discuss the powerful new breakthroughs in aesthetic practice software, lead management, inquiry follow-up, conversion analytics, and retail growth. https://www.symplast.com Practice Foundational Elements Online Sales Training Course https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting's Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Follow Tim Cicciarelli https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

Practices are finally starting to open up across the country as we come out of the Covid-19 Pandemic. As a result, offering financing options for patients are more important than ever with the economic uncertainty that still lies ahead. Expert Medical Spa Management Consultant, Terri Ross welcomes Jean Moody, the Area Vice President of the Western United States for CareCredit. Terri and Jean discuss the many advantages to offering flexible financing options available from the CareCredit Healthcare Credit Card and provide proven scripts for your team to use during consultations to substantially increase conversions. CareCredit Healthcare Credit Card Revitalization Program: https://www.carecredit.com/providercenter/coronavirus/ Providers will need to login to PC to access your special rate Practice Foundational Elements Online Sales Training Course https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting's Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media - Marketing Videos http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Follow Tim Cicciarelli https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

Terri Ross joins her content marketing specialist, Tim Cicciarelli, for a very personal and candid discussion regarding her more than 20 years of corporate global sales and management experience in the medical device industry along with her vast knowledge of the plastic surgery and aesthetic space. Practice Foundational Elements Online Sales Training Course Online Course Information: http://bit.ly/OnlineVideoSalesTraining Sign Up: https://www.terrirossconsulting.co/pfe-join PFE Webinar: https://youtu.be/KNxJoNoHp3w Terri Ross Consulting's Website bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ www.facebook.com/terrirossconsulting/ www.instagram.com/terrirossconsulting/ www.linkedin.com/in/terriross/ twitter.com/terrirossmb Follow Tim Cicciarelli with InBound Digital Media www.instagram.com/inbounddigitalmedia/ InBound Digital Media - Marketing Videos & Social Media Ad Campaigns bit.ly/InBoundDigitalMedia tim@inboundfilms.com InBound Films Aesthetic Marketing Videos bit.ly/InBoundFilmsYouTube bit.ly/AestheticVideos

Expert Medical Spa Management Consultant, Terri Ross welcomes key aesthetic industry opinion leader and world-renowned plastic surgeon, Dr. Robert Singer to discuss: Taking appropriate safety measures in re-opening your practice in the midst of the Covid-19 Pandemic How practices should inform their patients about how they intend to protect them and their teams Which questions to ask when practices start accepting patients again How should practices set up their office with new sanitation protocols Are there industry, Covid-19 safety-standard guidelines to adhere to and where can you find that information How will the Covid-19 Pandemic affect the Aesthetic industry in regards to consumer spending and practice brand recognition Dr. Robert Singer's Website: https://www.rsingermd.com American Association for Accreditation of Ambulatory Surgery Facilities https://aaaasf.org The Aesthetic Society https://www.surgery.org International Society for Aesthetic Plastic Surgery (ISAPS) https://www.isaps.org Practice Foundational Elements Online Sales Training Course https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting's Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media - Marketing Videos/Social Media Ad Campaigns http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms Aesthetic Practice Marketing Video Samples http://bit.ly/AestheticVideos Follow Tim Cicciarelli & InBound Digital Media https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

Let's talk KPI's! Key Performance Indicators. Your practice needs the right tool to find the KPI's that are most important. Expert Medical Spa Management Consultant, Terri Ross will share with you one of her most valuable tools in her tool chest for medical professionals. Terri welcomes Wes Olis, the Director of Product for PatientNOW to discuss an amazing tool called Pulse that is designed to make you more money with software that runs your entire business and keeps your patients coming back for life. Visit PatientNOW: https://www.patientnow.com Practice Foundational Elements Online Sales Training Course https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting's Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media - Marketing Videos/Social Media Ad Campaigns http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Contact Tim Cicciarelli https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

Expert Medical Spa Management Consultant, Terri Ross is joined by long-time collaborator Jennifer Kilkenny with Total Social Solutions, a boutique digital marketing agency which offers customized social media marketing solutions for medical and aesthetics practices. At the time this episode was recorded and released, aesthetics practice owners are struggling with knowing if and how to market their practices and services during the COVID-19 pandemic and shutdowns. Jennifer provides actionable tips on digital marketing in the COVID-19 era, as well as providing us all hope for the future. Total Social Solutions: https://www.totalsocialsolutions.com Facebook.com/totalsocialsolutions Instagram.com/totalsocialsln Twitter.com/totalsocialsln https://www.linkedin.com/in/jenck Practice Foundational Elements Online Sales Training Course https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting's Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media - Marketing Videos/Social Media Ad Campaigns http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Follow Tim Cicciarelli https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

At the time of the recording of this episode, medical spas and healthcare providers offering all elective procedures are shut down due to the Coronavirus Crisis. It is vital that all medical spas, dermatologists, and plastic surgeons utilize this time to stay engaged with their clients. One option is to embrace telemedicine or telehealth. Expert Medical Spa Management Consultant, Terri Ross is joined by Tyler Tetry, VP of Sales for TouchMD, a visual consultation, marketing, and imaging software utilizing touchscreen technology that enhances the patient experience with proven revenue generation. TouchMD provides you with all the necessary tools to take care of your patients, remotely. Register for Terri Ross and Tyler Terry's Free Webinar -How The Top 2% of Practices Attract Patients & Rapidly Convert Telehealth Consults https://www.terrirossconsulting.co/touchmd-register TouchMD - The Complete Consultation Tool https://www.touchmd.com Practice Foundational Elements Online Sales Training Course https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting's Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media - Marketing Videos/Social Media Ad Campaigns http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Follow Tim Cicciarelli https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

Expert Medical Spa Management Consultant, Terri Ross is joined by Cosmetic Injection Specialist and CEO of RR Aesthetics, Rand Rusher RN BSN CANS. Terri Ross and Rand Rusher, a high profile-celebrity injector in Beverly Hills, will be discussing: How to take advantage of this forced downtime with some re-evaluation tips for your practice Offering suggestions on unique ways to stay in touch with your clients via social media during the quarantine What you should be asking of your vendors to help you prepare for when life finally does gets back to normal Rand will graciously be sharing his valuable trade secrets on how to properly assess your clients' needs during a consultation RR Aesthetics: https://www.rraesthetics.com Rand Rushers Blog : Rush to Beauty: https://rushtobeauty.com Practice Foundational Elements Online Sales Training Course https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting's Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media - Marketing Videos/Social Media Ad Campaigns http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Follow Tim Cicciarelli https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

Expert Medical Spa Management Consultant, Terri Ross is joined by Alex Thiersch, CEO of the American Med Spa Association to discuss how the Coronavirus Shutdown has affected the medical spa industry as a whole and how medical spas can prepare themselves to qualify for the soon to be available federal aid. Terri and Alex also provide valuable suggestions on tactics you can take during this shutdown to take your practice to the next level be prepared when life and business finally does get back to normal. AmSpa Coronavirus Resource Page https://www.americanmedspa.org/page/coronavirus Medical Spa Insider Podcast with Alex Thiersch https://podcasts.apple.com/us/podcast/medical-spa-insider/id1340962270 Practice Foundational Elements Online Sales Training Course https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting's Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media - Marketing Videos/Social Media Ad Campaigns http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Follow Tim Cicciarelli https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com

There's never been a more important time to get your teams and systems dialed in. With all of the craziness going on in the world right now, medical spa owners everywhere are bracing for impact! So, how can we be prepare for what's to come? How can we adapt and stay ahead of it? Expert Medical Spa Management Consultants, Terri Ross and Robbi Grayson discuss how to mitigate the impact of COVID-19 on your revenue. Practice Foundational Elements Online Sales Training Course https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting's Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media - Marketing Videos/Social Media Ad Campaigns http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Follow Tim Cicciarelli https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com