For too long learning has been about giving people new and more information, but it hasn’t been built around where the learner needs to apply that knowledge. Bob Mosher’s 5 Moments Of Need Framework help you pivot to a mindset where you consider the workflow first and foremost! In this episode, Bob also explained why traditional classroom training has gone unchallenged for so long, how to empower learners to use information when you’re not around, why building skills should be viewed in terms of your performance and how you apply them and so much more. Running order 0:00 Introduction to Bob Mosher and The 5 Moments of Need Framework’s origins 7:46 Why Apply is the moment you need to start with and pivot to. 11:29 The 5 Moments of Need SAVE classroom training and the legacy classroom model. 20:49 What are The 5 Moments of Need/what is the framework? 25:31 How can L&D professionals apply the framework to their day-to-day life? 30:42 What does great design for apply, change and solve look like? 36:11 Bob’s view on the shift towards building skills. 39:31 What L&D has done well during the pandemic. 43:36 One thing you can do to improve your learning culture today. 46:41 Quickfire questions How to connect Find Bob on: LinkedIn: https://www.linkedin.com/in/bmosher/ Twitter: https://twitter.com/bmosh?lang=en Find APPLY Synergies on: LinkedIn: https://www.applysynergies.com/ Their website: https://www.linkedin.com/company/apply-synergies/ Find Nelson on: LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/ Twitter: https://twitter.com/ThatNelsonDude Find HowNow on: LinkedIn: https://www.linkedin.com/company/hownowhq/ Twitter: https://twitter.com/hownowteam Instagram: http://instagram.com/hownowhq Our Website: http://gethownow.com/

When you’re joining a fast-growing scaleup as the Director of People, where do you start? How do you shape the culture into something codified and scalable? How do you determine the priorities? And what steps can you take towards building a high-performance culture? Valerie Mann joined us to talk about her journey at Elder, the UK-based live-in care & home care provider that uses ‘The Mum Test’ as part of their carer selection process. She explained what that involves, how Elder provided mental health and wellbeing support during the pandemic, and how they approach the situation of supporting both frontline staff and those based at the HQ. Running order 0:00 Introduction to Valerie and Elder. 2:53 Working out priority areas when joining a new company. 6:08 Is it a daunting challenge to codify and scale culture? 10:17 Moving from shaping values to manifesting them in behaviour. 13:07 Building a high-performance culture. 16:55 Managing frontline workers and desk-based staff. 20:48 How Elder might invest in carer learning beyond compliance. 23:45 What is the ‘Mum Test’ for selecting carers? 24:58 How Elder has approached and supported mental wellbeing. 33.53 What’s next for Elder and their people development plans. 37:00 Quickfire questions. How to connect Find Valerie on: https://www.linkedin.com/in/valerie-mann-50785/ Find ElderHQ on: LinkedIn: https://www.linkedin.com/company/elder-hq/ Facebook: https://www.facebook.com/ElderHQ/ Twitter: https://twitter.com/ElderHQ Instagram: https://www.instagram.com/elder_hq/ Their website: https://www.elder.org/ Find Nelson on: LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/ Twitter: https://twitter.com/ThatNelsonDude Find HowNow on: LinkedIn: https://www.linkedin.com/company/hownowhq/ Twitter: https://twitter.com/hownowteam Instagram: http://instagram.com/hownowhq Our Website: http://gethownow.com/

When you’re running London’s largest online marketplace for flexible office space, the COVID-19 work from home orders must feel like the world’s largest curve ball. HubbleHQ founder Tushar Agarwal joined us to explain just how you approach and handle a situation like this. But have those short-term challenges actually accelerated the trend for remote and hybrid working? Tushar explained why people are now demanding more flexibility, freedom and autonomy over where they work, but also provides the counter arguments for why 70% still want their company to provide an office of some sort. We also discussed whether the government’s ‘Get Back To Work’ messaging could be worded better, how to better prepare managers and leaders to deal with this new reality and measuring the return on your office space investments. Running Order 0:00 > Introduction 1:31 > Reacting to the pandemic as an office space providing/sourcing company. 8:06 >How Tushar dealt with the uncertainty of the past year and pandemic as a founder. 11:36 > The role of the office moving forward and how COVID accelerated current trends. 16:38 > The case for shared physical space. 21:09 > Tushar’s preferred approach to working. 26.08 > Is the ‘Get Back To Work’ messaging right? 30.12 > Better preparing managers and leaders to deal with this new reality. 33.23 > How companies can prepare their teams as they return to workplaces. 36:34 > Measuring the ROI on an office space. 41:32 > Quickfire questions. How to connect Find Tushar on: LinkedIn: https://www.linkedin.com/in/tusharagarwaluk/ Twitter: https://twitter.com/iamtoosh Find HubbleHQ on: Their website: https://hubblehq.com/ LinkedIn: https://www.linkedin.com/company/3519114 Instagram: https://www.instagram.com/hubblehq/ Facebook: https://www.facebook.com/HubbleHQ/ Twitter: https://twitter.com/hubble Find Nelson on: LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/ Twitter: https://twitter.com/ThatNelsonDude Find HowNow on: LinkedIn: https://www.linkedin.com/company/hownowhq/ Twitter: https://twitter.com/hownowteam Instagram: http://instagram.com/hownowhq Our Website: http://gethownow.com/ Where to find the show Find every episode on YouTube here:  https://www.youtube.com/channel/UC4QrYnD1H3oqVeAQQTyOhGQ Listen to every episode on Spotify: https://open.spotify.com/show/70k8Cfn70DcPD0CEBA1ySs Read the summaries and shownotes for every episode:  gethownow.com/podcast

Why do so many organisations find it so difficult to establish and build their desired mindset? In Toby Newman’s opinion, they’ve not broken it down into relevant terms for their people or teams and they’re not always putting in the hours. If you’ve ever wondered how you can democratise learning, handle impostor syndrome, feel like your true self or build the right relationships with your team, this is the episode for you. Why? Because they all relate to your mindset, and Toby’s an expert in learning mindsets and so much more. Toby Newman is the L&D Manager at Here Technologies, the mind behind The Neverending Learner website and YouTube channel, a TEDx speaker and so much more. Running Order 0:00 Introduction 2:20 > Establishing what a mindset is and why it’s a challenge for organisations. 6:44 > Why does L&D exist in most organisations? 9:44 > What mindset is required to deliver L&D effectively? 15:17 > Working out your current mindset and if it’s a learning one? 21:31 > Driving a behaviour of sharing learning and knowledge. 25:20 > Dealing with impostor syndrome as individuals and organisations. 28:48 > Practical ways of creating psychological safety. 36:42 > Should you add colleagues on social media or socialise with them? 41:23 > Work-life balance, blending the boundaries and re-thinking flexibility. 44:25 > What can leaders do today to nurture that mindset? 48:00  > Quickfire questions. How to connect Find Toby on LinkedIn https://www.linkedin.com/in/theneverendinglearner/ Find Nelson on: LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/ Twitter: https://twitter.com/ThatNelsonDude Find HowNow on: LinkedIn: https://www.linkedin.com/company/hownowhq/ Twitter: https://twitter.com/hownowteam Instagram: http://instagram.com/hownowhq Our Website: http://gethownow.com/

How difficult do you think it is for young people leaving education to find employment? Educators don’t want to see the students they’ve spent so long developing facing unemployment and employers really need good entry level talent to solve skill shortages. All of these factors created a perfect storm for Esther O’Callaghan to start Hundo, an award-winning platform that connects forward-thinking employers with Gen Z talent. In this episode, Esther talks us through creating a business that solves a social issue she’s truly passionate about, increasing entry level talent and how that can help improve diversity, and fixing flaws in the academic system to get young people into positions they love. We also discussed how Esther prepared for that first triathlon from scratch and getting large corporations to take interest in entry level talent. Running Order 0:00 Introduction 1:27 How Esther found her purpose for helping young people. 7:57 Working with young people and the influence of parenting. 10:11 The origins of Hundo. 13:47 Increasing entry level talent and improving diversity. 17:20 Are large corporations receptive to entry level talent ideas? 19:02 Changing the narrative around backgrounds and hiring young talent. 24.00 Fixing flaws in the academic system to help people progress. 28.05 How Hundo’s Kickstart scheme helps young people gain experience. 30:24 How Esther prepared for her first triathlon in such a short time. 34.31 How to tackle new things and maintain your curiosity. 41:00 Quickfire questions How to connect Find Esther on LinkedIn https://www.linkedin.com/in/estherocallaghan/ Find Hundo on LinkedIn: https://www.linkedin.com/company/hundo-careers/ Their website: https://www.hundo.careers/ Find Nelson on: LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/ Twitter: https://twitter.com/ThatNelsonDude Find HowNow on: LinkedIn: https://www.linkedin.com/company/hownowhq/ Twitter: https://twitter.com/hownowteam Instagram: http://instagram.com/hownowhq Our Website: http://gethownow.com/

If you’ve had to onboard remotely or shift your culture with everyone working from home, you’ll know the challenges. Now imagine you’re doing all of that while growing your team from 30 to 100 people? That’s the journey Kevin Valencia and Laure Saintpierre of Livestorm have been on over the past year. If you’re asking yourself questions like this then it’s absolutely the episode for you! How can you tweak your culture so that remote employees can work flexibly, effectively and still disconnect? What would your approach be to finding the right people fast and onboarding them at scale? And how would you manage time zones, learning and all your remote socials? Laure also told us about her role as Happiness Officer and what that means for their employees, Kevin discussed how you can create an employer brand that stands out and we spoke about a whole lot more. Running order 0:00 Introduction 1:51 Growing from a team of 30 to 100 in a year. 3:00 How to recruit good people fast. 4:20 How Livestorm define their culture and hire people who fit it. 6.50 Creating awareness of and tackling unconscious bias. 8.18 What onboarding looks like when you’re growing at speed. 12:12 What did and didn’t work in terms of remote onboarding. 13:57 How do you work across time zones and adjust to being remote? 17.04 What challenges have you faced moving to asynchronous learning? 20.55 Benefits of asynchronous learning. 24:45 What does a Happiness Officer do? 29.04 Can you still build a culture remotely? 33:35 How did you come up with your values? 36:48 How did you create an employer brand that stands out? 41:12 Quickfire questions. How to connect Find Livestorm on: LinkedIn: https://www.linkedin.com/company/livestorm/ Twitter: https://twitter.com/livestormapp Their website: https://livestorm.co/ Find Kevin and Laure on LinkedIn: Kevin Valencia: https://www.linkedin.com/in/kevin-valencia-hr/ Laure Saintpierre: https://www.linkedin.com/in/laure-saintpierre/ Find Nelson on: LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/ Twitter: https://twitter.com/ThatNelsonDude Find HowNow on: LinkedIn: https://www.linkedin.com/company/hownowhq/ Twitter: https://twitter.com/hownowteam Instagram: http://instagram.com/hownowhq Our Website: http://gethownow.com/

Should we even be describing it as L&D? You might have more open and productive conversations with stakeholders if you ditch the jargon, and Ross explains why in this episode. You’ll also learn who L&D should work with and how, the roles you need to build an effective L&D team today, how to communicate L&D value to the rest of the business and loads more.   Ross Stevenson is the founder of Steal These Thoughts. Senior Learning & Talent Development Manager by day, Steal These Thoughts is his vehicle for sharing all his L&D tips and experiences once he clocks off. Running Order 1.40: The purpose of L&D today. 2.51: The makeup of a modern L&D team. 9.06: Skills a traditional L&D team can develop to adapt. 14.03: How Ross built these skills himself. 15.46: Communicating L&D’s value to the wider business. 19.37: How L&D can become a profit centre, not a cost centre. 21.22: Who L&D should be working with. 24.51: How individuals can understand their skills gap. 32.06: Quickfire questions. How To Connect: Read the show notes: https://gethownow.com/podcast-how-to-structure-modern-ld-teams-ross-stevenson Find Ross on: LinkedIn: https://www.linkedin.com/in/rstevensonuk/ Twitter: https://twitter.com/@_Rsvenson Steal These Thoughts: https://stealthesethoughts.com Find Nelson on: LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/ Twitter: https://twitter.com/ThatNelsonDude Find HowNow on: LinkedIn: https://www.linkedin.com/company/hownowhq/ Twitter: https://twitter.com/hownowteam Instagram: https://instagram.com/hownowhq Our Website: https://gethownow.com/

If HR just said no a little more often, could they prioritise better? What if they shared the workload by collaborating with other departments? And how can they convince business leaders to take the journey with them? Emma not only talked us through these key stakeholder questions, but explained where HR is now, where it’s headed and what it can do in the meantime. Including the role of shared services and the employee HR experience. Emma Leonis is HR Transformation Executive Director at LACE Partners, helping companies transform their HR function, drive adoption and initiate change. Running Order 1.40: Is HR trying too hard to be everything to all people? 3.26:  How can other departments share the HR load? 5.37: The current HR shared services model. 6.53: Key drivers of the model’s disruption. 8.05: How do you change the structure of HR? 10.07: How this changes skill requirements in the people function. 11.41: Lessons from other shared services. 13.51: Contact your way and self service approach: The push and pull balance. 16.46: Lean and agile principles - application in the people function. 18.50: How do you bring leaders on that journey? 20.49: How people functions can better measure employee experiences. 23.00: What is ‘people purpose’? 26.10: Quickfire questions. Read the shownotes and transcript: https://gethownow.com/blog/podcast-does-hr-need-to-say-no-more-shared-services-and-being-bold-emma-leonis How To Connect Find Emma on: LinkedIn: https://www.linkedin.com/in/emma-leonis-104b0b7/ Find LACE Partners on: Their website: http://lacepartners.co.uk/ Future of HR Shared Services Whitepaper: https://lacepartners.co.uk/future-hr-shared-services-whitepaper/ Find Nelson on: LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/ Twitter: https://twitter.com/ThatNelsonDude Find HowNow on: LinkedIn: https://www.linkedin.com/company/hownowhq/ Twitter: https://twitter.com/hownowteam Instagram: http://instagram.com/hownowhq Our Website: http://gethownow.com/

Do L&D professionals need to accept that L&D’s not always the answer? Yes! And that’s not even one of Paul Matthews’ three elephants in the room. Instead, we need to start with the desired behaviour and work backwards to the right format. Paul Matthews is an L&D expert, speaker and consultant, but he’s also the author of three books on the three L&D elephants: Learning transfer, capability and informal learning. And he’ll talk you through how and why you should address them in this episode. Hit play and learn how you can harness informal learning’s power, how to become a better performance consultant, the need for a credible L&D brand and plenty more. And you can tell Paul is a great public speaker, because he breaks it all down in relatable ways.In other words, he’s great fun to listen to! Running Order: 1:30: The three L&D elephants. 2.51: Elephant One: Learning transfer 11.05: Elephant Two: Capability 15.31: How L&D can become better performance consultants? 19.57: Elephant 3: Informal learning 22.57: Harnessing the power of informal learning 29:27: Credibility: The sneaky fourth elephant 36.10: Quickfire questions How To Connect Find Paul on: LinkedIn: https://www.linkedin.com/in/paulmatthews100/ His Website: https://paul-matthews.com/ Find Nelson on: LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/ Twitter: https://twitter.com/ThatNelsonDude Find HowNow on: LinkedIn: https://www.linkedin.com/company/hownowhq/ Twitter: https://twitter.com/hownowteam Instagram: http://instagram.com/hownowhq Our Website: http://gethownow.com/

The world of work is changing fast, how well are you keeping up? Welcome to the podcast that helps you hurdle workplace challenges and keep pace with change. Each week, your host and HowNow CEO, Nelson Sivalingam, talks to the disruptors, leaders and industry game-changers, asking them burning questions about the ways we work. If you’re interested in making work a better place to be, this is the place to be. Whether you're in HR or L&D, or looking for better ways to learn and lead, 99 Problems helps you build fast-learning organisations that are prepared for the future.