When you’re joining a fast-growing scaleup as the Director of People, where do you start? How do you shape the culture into something codified and scalable? How do you determine the priorities? And what steps can you take towards building a high-performance culture?

Valerie Mann joined us to talk about her journey at Elder, the UK-based live-in care & home care provider that uses ‘The Mum Test’ as part of their carer selection process. She explained what that involves, how Elder provided mental health and wellbeing support during the pandemic, and how they approach the situation of supporting both frontline staff and those based at the HQ.

Running order

0:00 Introduction to Valerie and Elder.

2:53 Working out priority areas when joining a new company.

6:08 Is it a daunting challenge to codify and scale culture?

10:17 Moving from shaping values to manifesting them in behaviour.

13:07 Building a high-performance culture.

16:55 Managing frontline workers and desk-based staff.

20:48 How Elder might invest in carer learning beyond compliance.

23:45 What is the ‘Mum Test’ for selecting carers?

24:58 How Elder has approached and supported mental wellbeing.

33.53 What’s next for Elder and their people development plans.

37:00 Quickfire questions.

How to connect

Find Valerie on:
https://www.linkedin.com/in/valerie-mann-50785/

Find ElderHQ on:

LinkedIn: https://www.linkedin.com/company/elder-hq/
Facebook: https://www.facebook.com/ElderHQ/
Twitter: https://twitter.com/ElderHQ
Instagram: https://www.instagram.com/elder_hq/
Their website: https://www.elder.org/

Find Nelson on:

LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/

Twitter: https://twitter.com/ThatNelsonDude

Find HowNow on:

LinkedIn: https://www.linkedin.com/company/hownowhq/

Twitter: https://twitter.com/hownowteam

Instagram: http://instagram.com/hownowhq

Our Website: http://gethownow.com/