

Fintech Insider Podcast by 11:FS
11:FS
Fintech Insider is your ultimate guide to the world of finance and fintech from 11:FS - the leading independent fintech consultancy, recognised five times with the British Bank Award for Consultancy of the Year.Our expert hosts, with real industry experience, are joined by the biggest decision-makers, VCs, and reporters from across financial services including Visa, Monzo, Nationwide, JPMorgan Chase, Wise, the Financial Times, and more to discuss breaking news and deep dive into the biggest topics and trends within the industry.Our weekly news show drops every Monday and tackles the biggest news stories across M&A, open banking, embedded finance, payments, regulation and more. Then, every Thursday our Insights show dives deeper into the hottest topics shaping the industry like AI, regulation, Big Tech, the cost of living crisis, and more. Whether you’re already immersed in the world of financial services, or just keen to learn more, this is the #1 podcast for you.Want to get involved in the conversation?Connect with us now on LinkedIn, Instagram and TikTok
Episodes
Mentioned books

May 26, 2023 • 49min
742. Insights: How NOT to build a bank - Part I
Our expert host, Ross, is joined by some great guests to discuss how not to build a bank!
At 11:FS, we have experience building financial services products all over the world, with differing budgets, scales, target demographics, and functions. But, we often see many of the same challenges popping up again and again.
Today we’re opening up the podcasting version of a rage room - to vent on the biggest hurdles to overcome when turning an idea from nothing into something.
This is the first part of a two-episode discussion - with today’s show looking at that initial stage from idea to spinning up a minimal viable product for market.
This week's guests include:
David M. Brear, Group CEO, 11:FS
Ewan Silver, Group CTO, 11:FS
Kate Moody, Customer Strategy Director, 11:FS
Nas Ahmad, General Counsel, 11:FS
Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. It’s hosted by a rotation of 11:FS experts including David M. Brear, Ross Gallagher, Benjamin Ensor, and Kate Moody - as well as a range of brilliant guests. We cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking.
If you enjoyed this episode, don't forget to subscribe and please leave a review
Send us your questions for the Fintech Insider Mailbag here
Follow us on Twitter: @fintechinsiders where you can ask the hosts questions, or email podcasts@11fs.com!Special Guests: Ewan Silver and Nas Ahmad.
Learn more about your ad choices. Visit megaphone.fm/adchoices

May 24, 2023 • 34min
741. Focus: How UX is fundamental to seamless money movement - with Surendra Chaplot, Global Head of Product at Wise
In the latest strand of Fintech Insider, in association with Visa, we’re taking a burning question from financial services across the globe - and really putting it under the microscope with explainers, expert panels, and in-depth interviews all to bring the global community into focus.
In this episode, David Barton-Grimley sat down with Surendra Chaplot, Global Head of Product at Wise to continue exploring the question set out in our previous Focus episode: "Will great UX keep European fintechs ahead of their competitors?"
Join us to hear Wise' approach to transparency in UX, the challenges in the space still to overcome, and what's next for Wise.
All of this, and so much more!
This episode is sponsored by Visa
Visa’s Fintech Fast Track program is streamlining the onboarding process for fintechs – enabling them to gain access to Visa’s powerful capabilities and network. Visa and their enablement partners help fintechs launch and scale cards, virtual credentials, and disbursement programs. To learn more visit, partner.visa.com
Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. It’s hosted by a rotation of 11:FS experts including David M. Brear, Ross Gallagher, Benjamin Ensor, and Kate Moody - as well as a range of brilliant guests. We cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking.
If you enjoyed this episode, don't forget to subscribe and please leave a review
Send us your questions for the Fintech Insider Mailbag here
Follow us on Twitter: @fintechinsiders where you can ask the hosts questions, or email podcasts@11fs.com!Special Guests: Emma Kerr and Surendra Chaplot.
Learn more about your ad choices. Visit megaphone.fm/adchoices

May 22, 2023 • 60min
740. News: Smart raises $95 million while Robinhood sparks all-night trading fears
Our expert hosts, Benjamin Ensor and Kate Moody, are joined by some great guests to talk about the most notable fintech, financial services and banking news from the past week.
We cover the following stories from the fintech and financial services space:
London pension fintech Smart gears up for deals after $95m funding injection - 5:00
Robinhood launching 24-Hour weekday stock trading - 17:45
Tiger Global looks to cash in part of $40bn portfolio of private companies - 28:40
M-KOPA snaps up $250M+ debt, equity for its asset financing platform - 37:50
More red faces at Revolut after boss accidentally hits the wrong phone button, sparking a probe - 46:55
ZestMoney founders resign in wake of failed sale - 48:55
George Osborne to chair Italian investment firm Lingotto - 51:00
This week's guests include:
Dan Barker, Chief Marketing Officer, Smart
Sophie Winwood, Investment Principal, Anthemis
This episode is sponsored by Thredd
Global Processing Services (GPS), the payments platform trusted by the leading issuers to process billions of transactions a year, has changed their name to Thredd. Why Thredd? Thredd, because their tailored payment processing solutions are the thread that connects payments innovators of the future. Thredd, because they are true partners, becoming part of the fabric of your business as it grows. And Thredd because it just feels right. Find out more at Thredd.com.
Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. It’s hosted by a rotation of 11:FS experts including David M. Brear, Ross Gallagher, Benjamin Ensor, and Kate Moody - as well as a range of brilliant guests. We cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking.
If you enjoyed this episode, don't forget to subscribe and please leave a review
Send us your questions for the Fintech Insider Mailbag here
Follow us on Twitter: @fintechinsiders where you can ask the hosts questions, or email podcasts@11fs.com!Special Guests: Dan Barker and Sophie Winwood.Links:
London pension fintech Smart gears up for deals after $95m funding injection
Robinhood Launching 24-Hour Weekday Stock Trading
Tiger Global looks to cash in part of $40bn portfolio of private companies
M-KOPA snaps up $250M+ debt, equity for its asset financing platform
More red faces at Revolut after boss accidentally hits the wrong phone button, sparking a probe
ZestMoney founders resign in wake of failed sale
George Osborne to chair Italian investment firm Lingotto
Learn more about your ad choices. Visit megaphone.fm/adchoices

May 19, 2023 • 41min
739. Insights: Could 'mortgages as a service' mark the future of homebuying?
Our expert hosts, Benjamin Ensor, is joined by some great guests to ask: "Could 'mortgages as a service' mark the future of homebuying?"
This week's guests include:
Andrew Lloyd, Chief Customer Officer, Pexa UK
Ewan Silver, Group CTO, 11:FS
Francesca Carlesi, Co-Founder & CEO, Molo Finance
We see embedded finance and banking as a service (or BaaS) as one of the next big evolutions in financial services - whether that’s embedded lending, payments, or insurance.
But buying a house remains the biggest and most significant purchase of most people’s lifetimes - and the mortgage process remains a complete headache in most countries.
Could partnerships between fintechs, banks, and non-financial players – where mortgage services are embedded at the point of need - be the answer?
Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. It’s hosted by a rotation of 11:FS experts including David M. Brear, Ross Gallagher, Benjamin Ensor, and Kate Moody - as well as a range of brilliant guests. We cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking.
If you enjoyed this episode, don't forget to subscribe and please leave a review
Follow us on Twitter: @fintechinsiders where you can ask the hosts questions, or email podcasts@11fs.com!Special Guests: Andrew Lloyd, Ewan Silver, and Francesca Carlesi.
Learn more about your ad choices. Visit megaphone.fm/adchoices

May 15, 2023 • 1h 3min
738. News: Skipton's no-deposit mortgage raises eyebrows and Apple banks a billion!
Our expert hosts, Kate Moody and Ross Gallagher, are joined by some great guests to talk about the most notable fintech, financial services and banking news from the past week.
We cover the following stories from the fintech and financial services space:
Skipton launches deposit-free mortgage aimed at renters - 6:10
Apple attracts nearly $1 billion in deposits within a week of high yield savings account launch - 19:50
WhatsApp now allows Singapore-based users to pay businesses within the app - 32:10
French fintech Green-Got banks €5 million to grow its green banking platform in Europe - 42:05
SEC pays whistleblower $279mn in largest-ever award - 52:30
Music-related home insurance claims revealed as European nations gear up for Eurovision - 54:20
This week's guests include:
Dawei Wang, Head of Partnerships, Thunes
Urvashi Barooah, Principal, Redpoint Ventures
This episode is sponsored by Thredd
Global Processing Services (GPS), the payments platform trusted by the leading issuers to process billions of transactions a year, has changed their name to Thredd. Why Thredd? Thredd, because their tailored payment processing solutions are the thread that connects payments innovators of the future. Thredd, because they are true partners, becoming part of the fabric of your business as it grows. And Thredd because it just feels right. Find out more at Thredd.com.
Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. It’s hosted by a rotation of 11:FS experts including David M. Brear, Ross Gallagher, Benjamin Ensor, and Kate Moody - as well as a range of brilliant guests. We cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking.
If you enjoyed this episode, don't forget to subscribe and please leave a review
Follow us on Twitter: @fintechinsiders where you can ask the hosts questions, or email podcasts@11fs.com!Special Guests: Dawei Wang and Urvashi Barooah.Links:
Skipton launches deposit-free mortgage aimed at renters
Apple attracts nearly $1 billion in deposits within a week of high yield savings account launch
WhatsApp now allows Singapore-based users to pay businesses within the app
French fintech Green-Got banks €5 million to grow its green banking platform in Europe
SEC pays whistleblower $279mn in largest-ever award
Music-related home insurance claims revealed as European nations gear up for Eurovision
Learn more about your ad choices. Visit megaphone.fm/adchoices

May 12, 2023 • 46min
737. Insights: Is the future of KYC truly digital?
Our expert host, Benjamin Ensor, is joined by some great guests to discuss: "Will the future of KYC be truly digital?"
This week's guests include:
Emma Lindley, Managing Director International Expansion, CAF / Co-founder and Chair, Women in Identity
Joe Robinson, Co-founder & CEO, Hummingbird
Will Jones, Executive Creative Director, 11:FS
As banking technology evolves, so too must the methods for verifying who customers are and keeping them safe.
Financial services is embracing new technology, but some are still lagging behind and putting their institutions at risk.
Know Your Customer (KYC) doesn’t have a single, one-size-fits-all definition. Different geographies have different anti-money laundering (AML) legislation, and even within the legislation there’s different ways to apply KYC processes within your products and services.
In this episode, we look look at the trends, approaches, regulations, and other changes that will shape the future of banking and KYC globally.
Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. It’s hosted by a rotation of 11:FS experts including David M. Brear, Ross Gallagher, Benjamin Ensor, and Kate Moody - as well as a range of brilliant guests. We cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking.
If you enjoyed this episode, don't forget to subscribe and please leave a review
Send us your questions for the Fintech Insider Mailbag here
Follow us on Twitter: @fintechinsiders where you can ask the hosts questions, or email podcasts@11fs.com!Special Guests: Emma Lindley, Joe Robinson, and Will Jones.
Learn more about your ad choices. Visit megaphone.fm/adchoices

May 10, 2023 • 48min
736. Focus: Will great UX keep European fintechs ahead of their competitors?
Our expert host, David M. Brear, is joined by some great guests for this latest edition of Fintech insider Focus!
In the latest strand of Fintech Insider, in association with Visa, we taking a burning question from financial services across the globe and put it under the microscope with explainers, expert panels, and in-depth interviews – all to bring the global community into focus.
In this episode, we're looking at how great UX spurred on a whole generation of fintechs in Europe, how the banks have fought to catch up, and what the move of Big Tech into this space means for the future of financial services.
This week's guests include:
Emma Kerr, SVP - Strategic Partnerships - Europe, Visa
Axel Cateland, CEO, Spendesk Finanical Services
Vasily Starostenko, Head of Product, Revolut
This episode is sponsored by Visa
Visa’s Fintech Fast Track program is streamlining the onboarding process for fintechs – enabling them to gain access to Visa’s powerful capabilities and network. Visa and their enablement partners help fintechs launch and scale cards, virtual credentials, and disbursement programs. To learn more visit, partner.visa.com.
Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. It’s hosted by a rotation of 11:FS experts including David M. Brear, Ross Gallagher, Benjamin Ensor, and Kate Moody - as well as a range of brilliant guests. We cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking.
If you enjoyed this episode, don't forget to subscribe and please leave a review
Follow us on Twitter: @fintechinsiders where you can ask the hosts questions, or email podcasts@11fs.com!Special Guests: Axel Cateland, Emma Kerr, and Vasily Starostenko.
Learn more about your ad choices. Visit megaphone.fm/adchoices

May 8, 2023 • 45min
735. News: JP Morgan swoops in for First Republic, while Revolut takes on Nubank
Our expert hosts, Kate Moody and Benjamin Ensor, are joined by a great guest to talk about the most notable fintech, financial services and banking news from the past week.
We cover the following stories from the fintech and financial services space:
First Republic: JP Morgan snaps up major US bank - 4:00
Revolut takes on Nubank with Brazil launch and LatAm push - 13:55
An investment fund created by ChatGPT is “smashing” the UK’s top 10 most popular funds - 23:50
Australian gamblers to be banned from using credit cards for online betting - 33:35
Microsoft teams up with Stripe, GoDaddy and PayPal for in-meeting payments - 35:18
Microscopic monarch names etched on to coronation coin - 37:40
This week's guests include:
Anita Ramaswamy, Columnist, Reuters Breakingviews
This episode is sponsored by Thredd
Global Processing Services (GPS), the payments platform trusted by the leading issuers to process billions of transactions a year, has changed their name to Thredd. Why Thredd? Thredd, because their tailored payment processing solutions are the thread that connects payments innovators of the future. Thredd, because they are true partners, becoming part of the fabric of your business as it grows. And Thredd because it just feels right. Find out more at Thredd.com.
Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. It’s hosted by a rotation of 11:FS experts including David M. Brear, Ross Gallagher, Benjamin Ensor, and Kate Moody - as well as a range of brilliant guests. We cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking.
If you enjoyed this episode, don't forget to subscribe and please leave a review
Follow us on Twitter: @fintechinsiders where you can ask the hosts questions, or email podcasts@11fs.com!Special Guest: Anita Ramaswamy.Links:
First Republic: JP Morgan snaps up major US bank
Revolut takes on Nubank with Brazil launch and LatAm push
An investment fund created by ChatGPT is “smashing” the UK’s top 10 most popular funds
Australian gamblers to be banned from using credit cards for online betting
Microsoft teams up with Stripe, GoDaddy and PayPal for in-meeting payments
Microscopic monarch names etched on to coronation coin
Learn more about your ad choices. Visit megaphone.fm/adchoices

May 5, 2023 • 49min
734: Insights: How important is trust to financial services in 2023?
Our expert hosts, Benjamin Ensor, is joined by some great guests to ask: "How important is trust to financial services in 2023?"
This week's guests include:
Barb MacLean, SVP, Head of Technology Operations and Implementation, Coastal Community Bank
Cinthia Merlos, Co-Founder, Vexi
Mark Mullen, CEO, Atom
Trust is often considered to be the most important currency a financial institution can hold - but how it’s earned, how it’s lost, or even how it’s defined is much more difficult to determine.
In this show, we’ve put together a panel of amazing experts to discuss: how financial services players gain trust, how it is lost, and does trust still matter?
Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. It’s hosted by a rotation of 11:FS experts including David M. Brear, Ross Gallagher, Benjamin Ensor, and Kate Moody - as well as a range of brilliant guests. We cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking.
If you enjoyed this episode, don't forget to subscribe and please leave a review
Follow us on Twitter: @fintechinsiders where you can ask the hosts questions, or email podcasts@11fs.com!Special Guests: Barb MacLean, Cinthia Merlos, and Mark Mullen.
Learn more about your ad choices. Visit megaphone.fm/adchoices

May 1, 2023 • 1h 5min
733. Super.com raises $85M and First Republic scrambles to be saved
Kate Moody, Customer Strategy Director at 11:FS is joined by some great guests to talk about the most notable fintech, financial services and banking news from the past week.
This week's guests include:
Sophie Guibaud, Co-Founder and Chief Commercial & Growth Officer, Fiat Republic and Co Author of the Embedded Finance Book: When Payments Become An Experienc
Hussein Fazal, CEO, Super.com
Tui Allen, VP of Product at Ampla
We cover the following stories from the fintech and financial services space:
Super.com raises $85m for savings super app
Could First Republic be the next SVB? -
Shopify launches eCommerce payments tool with help from Israeli fintech Melio
More Banks Join European Instant Payments Pilot From End 2023
Klarna unveils AI-powered personalised shopping feed
This episode is sponsored by Thredd
Global Processing Services (GPS), the payments platform trusted by the leading issuers to process billions of transactions a year, has changed their name to Thredd. Why Thredd? Thredd, because their tailored payment processing solutions are the thread that connects payments innovators of the future. Thredd, because they are true partners, becoming part of the fabric of your business as it grows. And Thredd because it just feels right. Find out more at Thredd.com.
Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. It’s hosted by a rotation of 11:FS experts including David M. Brear, Ross Gallagher, Benjamin Ensor, and Kate Moody - as well as a range of brilliant guests. We cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking.
If you enjoyed this episode, don't forget to subscribe and please leave a review
Send us your questions for the Fintech Insider Mailbag here
Follow us on Twitter: @fintechinsiders where you can ask the hosts questions, or email podcasts@11fs.com!Special Guests: Hussein Fazal, Sophie Guibaud, and Tui Allen.Links:
Super.com raises $85m for savings super app
Could First Republic be the next SVB?
Shopify launches eCommerce payments tool with help from Israeli fintech Melio
More Banks Join European Instant Payments Pilot From End 2023
Klarna unveils AI-powered personalised shopping feed
Learn more about your ad choices. Visit megaphone.fm/adchoices


