The Public Sector Show by TechTables

EPISODE DESCRIPTIONRichard McHattie, CIO of Maricopa County, Chris Chirgwin, CIO of Santa Barbara County, Mike Hojnicki, CTO of New Castle County, and Don Ingle, Industry Executive Advisor from SAP, share valuable insights into how these technology leaders are reshaping the future of county resident experiences. Discover how their groundbreaking strategies are setting new standards for innovation and transforming community services, promising a future where technology seamlessly enhances daily life.In this episode, you’ll learn: • How counties like Maricopa, Santa Barbara, and New Castle County are revolutionizing resident experiences with digital modernization. • The transformative power of AI in enhancing public sector services and support. • The importance of collaboration in driving innovation and overcoming IT challenges. • Why balancing people, processes, and technology is crucial for successful digital transformation. • Strategies for building a high-performance IT culture in hybrid and remote environments.Full transcript and show notesRead the full transcript • Richard McHattie: LinkedIn • Chris Chirgwin: LinkedIn • Mike Hojnicki: LinkedIn • Don Ingle: LinkedIn***TIMESTAMPS(00:00) Intro(03:12) Communicating with Elected Officials(05:48) Project Justification: Costs & Operations(07:55) People, Processes, & Business Transformation(10:32) Leveraging AI for Efficiency(13:10) Clean Data & AI for Process Improvement(15:48) Analyzing Transcripts & Financials with AI(18:02) Tech Accessibility for Public Sector(20:44) Communicating Long-term Value to Leadership(23:19) Building a Remote Workforce & Accountability(26:01) Collaboration at State & Local Levels(28:32) Educational & Government Partnerships in Arizona(30:58) Multi-jurisdiction Collaboration in Washington(33:12) Enhancing UX by Shifting Services Online(36:33) Managing Limited Funding with AI & TechWHEN YOU'RE READY📬 TechTables Newsletter🎥 Upcoming Events🤝 Looking to increase brand affinity?Promote your company to a highly engaged audience in the public sector State, Local, and Higher Education (SLED) market with over $10 billion+ in IT spending. Our newsletter boasts an impressive 80% email open rate and a 10% click-through rate, far exceeding industry averages of 30% and 1%.Reach top public sector technology C-Levels like those at SentinelOne, Verizon, and SAP. Schedule a call to learn more, or email joe@techtables.com.***CONNECT🤝 Connect on LinkedIn🐦 Connect on Twitter🏛️ Follow on LinkedIn Company📽️ Subscribe on YouTube***PARTNERSThanks to our friends at SentinelOne for being our 2024 Podcast & Newsletter PartnerSentinelOne: Learn how SentinelOne empowers this state to stay secure or click here: https://assets.sentinelone.com/ghe/sentinelone-empowersVerizon Frontline: The advanced network that keeps first responders connected when it matters most.Check out the solutions built for first responders or click here: https://www.verizon.com/business/solutions/public-sector/public-safety/SAP: Discover how the latest in generative AI capabilities in the SAP solutions portfolio can help you revolutionize your business model strategy. Learn more at https://www.sap.com/index.html***SAY THANKS💜 Leave a review on Apple Podcasts🟢 Leave a rating on Spotify Get full access to TechTables at techtables.substack.com/subscribe

EPISODE DESCRIPTIONJoin Joe Toste (hey that's me!), host of The Public Sector Show by TechTables, as he shares insights from his journey interviewing over 100 public sector CIOs, CISOs, and technology leaders. Known for his engaging storytelling and deep understanding of the public sector, Joe dives into the lessons learned from these leaders who are driving change and innovation.In this episode, you’ll discover: • The power of mission-driven leadership in the public sector • How to foster effective communication and collaboration within teams • Innovative problem-solving strategies that can transform organizations • Personal stories from Joe’s experiences that illustrate key leadership lessonsFull transcript and show notesKEY TAKEAWAYS • Mission-Driven Leadership: The importance of having a clear purpose and how it inspires leaders to push through challenges and create meaningful impact. • Communication & Collaboration: Discover how fostering an open and collaborative culture can lead to innovative solutions and stronger teams. • Empowering Your Team: Trust and empower your team members to make decisions, encouraging ownership and accountability. • Innovative Problem-Solving: Learn the importance of asking “how” questions to unlock new possibilities and drive change.Recommended Resources:Team of Teams by General Stanley McChrystal, Extreme Ownership by Jocko Willink and Leif Babin***WHEN YOU'RE READY📬 TechTables Newsletter🎥 Upcoming Events🤝 Looking to increase brand affinity?Promote your company to a highly engaged audience in the public sector State, Local, and Higher Education (SLED) market with over $10 billion+ in IT spending. Our newsletter boasts an impressive 80% email open rate and a 10% click-through rate, far exceeding industry averages of 30% and 1%.Reach top public sector technology C-Levels like those at SentinelOne, Verizon, and SAP. Schedule a call to learn more, or email joe@techtables.com.***CONNECT🤝 Connect on LinkedIn🐦 Connect on Twitter🏛️ Follow on LinkedIn Company📽️ Subscribe on YouTube***PARTNERSThanks to our friends at SentinelOne for being our 2024 Podcast & Newsletter PartnerSentinelOne: Learn how SentinelOne empowers this state to stay secure or click here: https://assets.sentinelone.com/ghe/sentinelone-empowersVerizon Frontline: The advanced network that keeps first responders connected when it matters most.Check out the solutions built for first responders or click here: https://www.verizon.com/business/solutions/public-sector/public-safety/SAP: Driving digital transformation in cities like Copenhagen. See how they’re making digital strides.Download the Case Study Now or click here: https://www.sap.com/documents/2021/02/10c410bc-cc7d-0010-87a3-c30de2ffd8ff.html***SAY THANKS💜 Leave a review on Apple Podcasts🟢 Leave a rating on Spotify Get full access to TechTables at techtables.substack.com/subscribe

Recorded at the 2024 Phoenix Live Podcast Tour at GMI on April 1st to 3rd.Featuring:Ryan Murray, Deputy Director and Chief Information Security Officer, State of ArizonaSee Ryan's past episodes here: https://podcast.techtables.com/guests/ryan-murray/Ralph Johnson, Chief Information Security Officer, State of WashingtonOwen Zorge, Chief Information Security Officer, City of ChandlerCátia Pereira, Manager - Sales Engineering at KiteworksIn this episode you'll learn:Building Statewide Cybersecurity Programs: How the State of Arizona has implemented its Cyber Readiness Program to support local governments with advanced cybersecurity tools, improving overall security posture and resource allocation.Fostering Collaboration in Cybersecurity: Insights into how the State of Washington is overcoming mistrust between state and local entities through collaborative initiatives and grant programs to enhance cybersecurity measures across jurisdictions.Effective Cybersecurity Partnerships: Real-world examples from the City of Chandler on the benefits of collaborative purchasing and support systems, and how working with state programs can lead to significant improvements in local cybersecurity defenses.Public-Private Sector Partnerships: The role of companies like Kiteworks in facilitating secure communication and data sharing within public sector organizations, highlighting successful implementations and scalable solutions.Addressing Workforce Challenges: Creative strategies from Arizona and Washington on how to tackle the cybersecurity talent gap, including eliminating degree requirements, providing on-the-job training, and engaging with educational institutions to build a future-ready workforce.Harnessing Emerging Technologies: Practical applications of AI and machine learning in cybersecurity for anomaly detection and autonomous vulnerability management, and the importance of balancing innovative tech adoption with fundamental security practices.Leadership and Strategic Insights: Perspectives from top CISOs on managing cybersecurity in state and local governments, the importance of trust and collaboration, and strategies for continuous improvement in an evolving threat landscape.Full transcript and show notesRyan's LinkedInRalph's LinkedInOwen's LinkedInCátia’s LinkedIn***RECOMMENDED EPISODES→ #173: Doug Ducey, 23rd Governor of Arizona→ #174: Jack McCain & Tim Roemer - National Security from State to Local Governments→ #175: Ralph Johnson, Allen Ohanian, Martha Goodwin, and Dr. Muriel Reid – The Human Firewall: Cybersecurity's Next Frontier→ #176: Lester Godsey, Christian Taillon, Tina Carkhuff, and Gary Depreta - Weaving the Cybersecurity Tapestry: The Art of Public Private Collaboration***WHEN YOU'RE READY📬 TechTables Newsletter🎥 Upcoming Events🤝 Looking to increase brand affinity? Promote your company’s logo and case study to an audience with $10 billion in public sector State, Local, and Higher Education (SLED) IT spend through our newsletter, which boasts an 80% email open rate and a 10% click-through rate (industry averages are 30% and 1%). This means we have a super engaged audience (not just a database of emails).Reach the SLED market’s top public sector technology C-Levels like SentinelOne, Verizon, and SAP. Schedule a call to learn more!***CONNECT🤝 Connect on LinkedIn🐦 Connect on Twitter🏛️ Follow on LinkedIn Company📽️ Subscribe on YouTube***PARTNERSThanks to our friends at SentinelOne for being our 2024 Podcast & Newsletter PartnerSentinelOne: Learn how SentinelOne empowers this state to stay secure or click here: https://assets.sentinelone.com/ghe/sentinelone-empowersVerizon Frontline: The advanced network that keeps first responders connected when it matters most.Check out the solutions built for first responders or click here: https://www.verizon.com/business/solutions/public-sector/public-safety/SAP: Driving digital transformation in cities like Copenhagen. See how they’re making digital strides.Download the Case Study Now or click here: https://www.sap.com/documents/2021/02/10c410bc-cc7d-0010-87a3-c30de2ffd8ff.html🤝 Reach the SLED market’s top public sector technology C-Levels like SentinelOne, Verizon, and SAP. Schedule a call to learn more!***SAY THANKS💜 Get full access to TechTables at techtables.substack.com/subscribe

Lester Godsey, Tina Carkhuff, Gary DePreta, and Christian Taillon discuss cybersecurity, fraud detection, and public-private collaborations. Topics include monitoring media for cyber threats, incident response protocols evolution, impact of generative AI on higher education, and importance of public-private partnerships in cybersecurity.

Ralph Johnson, Allen Ohanian, Martha Goodwin, and Dr. Muriel Reid share insights on human-centered cybersecurity, navigating challenges in the public sector, AI in defense, and collaborative partnerships to strengthen cybersecurity. The discussion emphasizes building a human firewall, leveraging AI for analysts, and successful partnerships with private sectors and educational initiatives.

Navy vet Jack McCain & former DHS director Tim Roemer discuss how hostile nations target local communities with cyber attacks, the importance of cyber preparedness, their partnership in providing tech solutions for governments, and share life lessons and career aspirations.

"Cybersecurity is homeland security, cybersecurity is national security." ~ Governor Doug DuceyI recently had the incredible opportunity to sit down with former Arizona Governor Doug Ducey for an exclusive interview on The Public Sector Show by TechTables. Governor Ducey served as Arizona's 23rd governor from 2015 to 2023, during which time he transformed the state into a national leader in cybersecurity and technology modernization.In this rare and candid conversation, Governor Ducey shares his firsthand experience prioritizing cybersecurity as Homeland Security. He discusses the innovative strategies his administration implemented to strengthen the "human firewall" and dramatically reduce the state's vulnerability to cyber threats.But, in case you aren't watching the video, I wanted to pass along a couple of the main points.Cybersecurity is Homeland SecurityUnder Governor Ducey's leadership, Arizona prioritized cybersecurity as a critical component of homeland security. The state invested resources to improve cyber resiliency, recognizing that protecting citizens' data is just as important as physical security.Strengthening the "Human Firewall"Governor Ducey recognized that 90% of cyber breaches were due to human error. To combat this, he focused on strengthening the "human firewall" by requiring monthly cybersecurity awareness training for state employees using realistic phishing simulations. This hands-on defensive training approach, similar to how sports teams practice, enabled Arizona to dramatically reduce the percentage of employees falling for phishing attempts from 14% to 4%.Modernizing State Government through Technology InnovationArizona took a cloud-first approach, moving from outdated on-prem data centers to Google's secure cloud platform. The state also established a Cyber Command Center to monitor and defend against constant cyber threats in real-time. In his final year, Governor Ducey passed the Whole of State initiative, investing $10 million to provide cybersecurity tools to local governments, protecting them from rising cyberattacks.Executive Leadership StrategiesIn this exclusive interview, Governor Ducey shares his perspective on executive leadership strategies, such as the Arizona Management System for operating government like a lean business. He discusses the importance of metrics, strategic planning, selecting the right people, and driving cultural change when working to improve an organization.Lessons from an Entrepreneurial BackgroundGovernor Ducey also shares lessons from his entrepreneurial background, including scaling Cold Stone Creamery, which shaped his approach to expanding the ice cream franchise from one store to over 1,400. His experience in the private sector influenced his leadership style and strategies for driving innovation and efficiency in state government. ------Before we get into this week’s podcast, I wanted to give a special shout-out to TechTables podcast sponsors: SentinelOne, Verizon, and SAP.SentinelOne's AI-powered security platform to break down silos and protect this state's entire enterprise with real-time data and control. With seamless updates and overhead reduction securing 15,000+ endpoints across 25 agencies, SentinelOne partners to protect critical assets across states and agencies.Learn how SentinelOne empowers this state to stay secure or click here: https://assets.sentinelone.com/ghe/sentinelone-empowersVerizon Frontline is the advanced network for first responders on the front lines. It’s your mission. It’s your Verizon.More than 35,000 agencies rely on Verizon Frontline and its mission-critical solutions.Check out the solutions built for first responders or click here: https://www.verizon.com/business/solutions/public-sector/public-safety/Overwhelmed by Digital Transformation? Here's How One City Keeps Pace in the Digital Age.Provide residents and city employees with an even better, happier life through digital transformation.Download the Case Study Now or click here: https://www.sap.com/documents/2021/02/10c410bc-cc7d-0010-87a3-c30de2ffd8ff.html📬 Subscribe to the newsletter 🔖 Timestamps(2:00) Introduction: Governor Doug Ducey's background and current role at Citizens for Free Enterprise(4:45) Prioritizing cybersecurity as homeland security and taking a proactive approach to protect Arizona(7:56) Strengthening the "human firewall" through monthly cybersecurity awareness training and phishing simulations(12:15) Measuring the success of cybersecurity initiatives and the importance of driving out fear to encourage open communication(14:08) Bringing an entrepreneurial mindset to the role of governor and implementing the Arizona Management System(18:26) Overcoming cultural challenges when launching new processes and driving change in state government(23:38) Building strong relationships with state agencies and collaborating to modernize government services(26:22) Transforming Arizona's Department of Child Services from the nation's most broken agency to a national model(28:03) Lasting legacy: Whole of State initiative and the Cyber Command Center(29:19) The potential of mobile device management to save taxpayer money and improve efficiency(30:21) Rapid-fire round: Favorite Cold Stone flavor, sports teams, and comparing legendary athletes⭐️ Leave a ReviewIf you enjoy listening to the podcast, ⁠please leave a 5-star review on Apple Podcasts⁠ and let us know who you want to see next on the podcast in your review. Thanks!You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏🔗 Connect with TechTablesLinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/Twitter https://twitter.com/thejoetosteWebsite ⁠https://www.techtables.com/ Get full access to TechTables at techtables.substack.com/subscribe

Chris Chirgwin is the first Chief Information Officer for Santa Barbara County. Now you may know Chris from his remarkable journey in the news as the former CEO of Lanspeed, an IT services firm headquartered in Santa Barbara County, before selling his company.He transitioned from owning a successful small IT services business to becoming Santa Barbara County's CIO in 2022. Despite the challenges of navigating the public sector, Chris hit the ground running. He implemented EOS (Entrepreneurial Operating System) principles to set core values, build a strong culture, and establish accountability through goal setting.Chris has now built a transformational IT department. With a team of 70 IT staff (out of 5,000+ employees and $1.5 billion dollar budget) and a focus on collaboration and empowerment, Chris has really nailed the importance of a positive work culture in attracting top talent. His leadership has led to key modernization initiatives, including a Workday ERP implementation, GIS consolidation, and a public safety radio upgrade.His entrepreneurial background brings a fresh perspective to Santa Barbara County and the public sector.Mark your calendars for the 2024 Phoenix Live Podcast Tour in Phoenix, Arizona, on April 1st-3rd, 2024. Chris will be joining us live on the podcast tour!Learn more here: https://www.techtables.com/2024-phoenix-live-podcast-tourBefore we get into this week’s podcast, I wanted to give a special shout-out to TechTables podcast sponsors: SentinelOne, Verizon, and SAP.SentinelOne's AI-powered security platform to break down silos and protect this state's entire enterprise with real-time data and control. With seamless updates and overhead reduction securing 15,000+ endpoints across 25 agencies, SentinelOne partners to protect critical assets across states and agencies.Learn how SentinelOne empowers this state to stay secure or click here: https://assets.sentinelone.com/ghe/sentinelone-empowersVerizon Frontline is the advanced network for first responders on the front lines. It’s your mission. It’s your Verizon.More than 35,000 agencies rely on Verizon Frontline and its mission-critical solutions.Check out the solutions built for first responders or click here: https://www.verizon.com/business/solutions/public-sector/public-safety/Overwhelmed by Digital Transformation? Here's How One City Keeps Pace in the Digital Age.Provide residents and city employees with an even better, happier life through digital transformation.Download the Case Study Now or click here: https://www.sap.com/documents/2021/02/10c410bc-cc7d-0010-87a3-c30de2ffd8ff.html📬 Subscribe to the newsletter In this episode, we explore how Santa Barbara County is pioneering new approaches to culture, accountability, and technology modernization under the leadership of its first CIO, Chris Chirgwin.Coming from the private sector as a small business owner, Chris shares his journey of implementing EOS (Entrepreneurial Operating System) principles to transform the county's first-ever centralized IT department. We dive into the importance of setting core values, creating a culture of achievement, and establishing visibility and accountability through goal setting. Chris also discusses key modernization initiatives like a new ERP system, consolidating GIS resources, and exploring AI use cases. Tune in to hear how Chris drives collaboration, empowers his team, and leverages his entrepreneurial background to bring positive change in the public sector.🔖 Timestamps(0:00) Chris's transition from owning a small IT services business to becoming Santa Barbara County's first CIO(4:31) Navigating the differences between private and public sector leadership(8:38) Implementing EOS principles to set core values and build a strong culture(12:48) Using a Smartsheet to drive accountability and track quarterly goals(15:16) Attracting top talent through a positive work culture(18:31) Key modernization initiatives: ERP implementation, GIS consolidation, public safety radio upgrade(21:10) The importance of IT governance and establishing standards and policies(26:19) Building trust and collaboration with county departments through active listening and follow-through(27:59) Learning to be an effective listener and empowering the team's ideas(30:35) The challenges of procurement in the public sectorMark your calendars for the 2024 Phoenix Live Podcast Tour, where Chris will share more insights on driving innovation and culture change in county government.Learn more here: https://www.techtables.com/2024-phoenix-live-podcast-tour⭐️ Leave a ReviewIf you enjoy listening to the podcast, ⁠please leave a 5-star review on Apple Podcasts⁠ and let us know who you want to see next on the podcast in your review. Thanks!You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏🔗 Connect with TechTablesLinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/Twitter https://twitter.com/thejoetosteWebsite ⁠https://www.techtables.com/ Get full access to TechTables at techtables.substack.com/subscribe

Featuring J.R. Sloan, CIO, State of Arizona (special rerelease)Mark your calendars for the 2024 Phoenix Live Podcast Tour April 1st-3rd, 2024 in Scottsdale, Arizona.Learn more here: https://www.techtables.com/2024-phoenix-live-podcast-tourBefore we get into this week’s podcast, I wanted to give a special shout-out to TechTables podcast sponsors: SentinelOne, Verizon, and SAP.SentinelOne's AI-powered security platform to break down silos and protect this state's entire enterprise with real-time data and control. With seamless updates and overhead reduction securing 15,000+ endpoints across 25 agencies, SentinelOne partners to protect critical assets across states and agencies. Learn how SentinelOne empowers this state to stay secure.Verizon Frontline. The advanced network for first responders on the front lines. It’s your mission. It’s your Verizon.More than 35,000 agencies rely on Verizon Frontline and its mission-critical solutions. Check out the solutions built for first responders.Overwhelmed by Digital Transformation? Here's How One City Keeps Pace in the Digital Age.Provide residents and city employees with an even better, happier life through digital transformation.Download the Case Study Now--------📬 Subscribe to the newsletterShow Notes:In this episode of The Public Sector Show by TechTables, J.R. Sloan, the CIO for the state of Arizona, joins us to discuss the challenges and successes of leading digital transformation and technology initiatives within a federated state like Arizona. From managing relationships with over 120 agencies to measuring success in a human-centric way, J.R. shares key insights into his approach as a leader and the impact of his work on Arizona's digital experiences. Listen in to discover how J.R. Sloan's leadership is shaping Arizona's technology landscape and digital government program.Timestamps00:39 - Introduction to J.R. Sloan and his role as the CIO for the state of Arizona.01:37 - J.R. Sloan's journey and experiences within the public sector and the digital government program.05:32 - The parallels between serving franchisees in the private sector and serving the 120 different agencies in the public sector.06:23 - How success is measured in the public sector and the qualitative and quantitative metrics used for evaluation.08:39 - Maintaining a human-centric approach while engaging with team members and leaders across agencies.09:42 - The aspiration to deliver an Amazon-like digital experience for citizens and the efforts towards achieving this goal.11:08 - Empathy and understanding the citizen's perspective in driving digital experiences.⭐️ Leave a ReviewIf you enjoy listening to the podcast, ⁠please leave a 5-star review on Apple Podcasts⁠ and let us know in your review who you want to see next on the podcast. Thanks!You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏🔗 Connect with TechTablesLinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/⁠⁠⁠LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/⁠⁠⁠Twitter ⁠⁠⁠https://twitter.com/thejoetoste⁠Follow us on Instagram! ⁠https://www.instagram.com/techtablespodcast/⁠Website ⁠https://www.techtables.com/ Get full access to TechTables at techtables.substack.com/subscribe

Featuring Mark Wittenburg, CIO of RaleighRob Lloyd, Deputy City Manager of San JoseChris Stewart, former CIO of the City of AustinMark your calendars for the 2024 Phoenix Live Podcast Tour April 1st-3rd, 2024 in Scottsdale, Arizona.Learn more here: https://www.techtables.com/2024-phoenix-live-podcast-tourBefore we get into this week’s podcast, I wanted to give a special shout-out to TechTables podcast sponsors: SentinelOne, Verizon, and SAP.SentinelOne's AI-powered security platform to break down silos and protect this state's entire enterprise with real-time data and control. With seamless updates and overhead reduction securing 15,000+ endpoints across 25 agencies, SentinelOne partners to protect critical assets across states and agencies. Learn how SentinelOne empowers this state to stay secure.Verizon Frontline. The advanced network for first responders on the front lines. It’s your mission. It’s your Verizon.More than 35,000 agencies rely on Verizon Frontline and its mission-critical solutions. Check out the solutions built for first responders.Overwhelmed by Digital Transformation? Here's How One City Keeps Pace in the Digital Age.Provide residents and city employees with an even better, happier life through digital transformation.Download the Case Study Now--------📬 Subscribe to the newsletter🏕️ Intro In today's episode of The Public Sector Show by TechTables, we're joined with guests Mark Wittenburg, CIO of Raleigh, Rob Lloyd, Deputy City Manager of San Jose, and Chris Stewart, former CIO of the City of Austin from The Big Sky Live Podcast Tour.We dive into the complexities of digital equity and responsive government services in their cities. We also explore how these leaders leverage technology for community engagement during events and disasters, and discuss strategies to attract mission-driven talent in the increasingly competitive landscape of public sector employment.🎧 Tune in to learn more about:✨ Provide more equitable access to city services through technology"we connected 160,000 people covered. 160,000 people with high speed wifi."✨ Bridge the digital divide in your community"In Title I attendance areas, that's 80% at least. Free or reduced lunch, a proxy for poverty"✨ Truly listen and respond to your constituents' needs"we actually try to co create services."✨ Create internships and events to inspire future technologists"that internship pipeline gives us a head start."✨ Build a culture that attracts and retains top talent"when you create a culture that attracts people, it solves a big chunk of your problem."✨ Develop managers to lead effectively in a hybrid world"Hybrid work does require better managers."✨ Collaborate across regions to solve complex problems like "what are you going to do about the laws in North Carolina that restrict the cities from providing broadband?" ("It's trying to work with like the state with Jim Weaver is to start to look and say, ok, what are the things that we can do?")✨ Communicate the meaningful impact of public sector IT work"the story we get to tell in public."Plus Q&A from Brent Byrnes at ExtraHop and Brad Booth from SentinelOne.🔗 Watch and listen: https://podcast.techtables.com/ep170-A-CIO-Roundtable-San-Jose-Raleigh-Austin-Strategies-for-Tooling-for-Hyper-Responsive-Government-Services-with-Equity📆 Ready to attend our next live podcast tour stop?Join us for the 2024 TechTables Phoenix Tour before sponsorship sells out! 3 spots left. 😱Don't miss this one-of-a-kind chance to be part of the live audience for interviews with today's top public sector technology leaders, and hear from fmr. Governor Doug Ducey live!⏰ Only 45 days left until the Phoenix Live Podcast Tour!🔗 Visit https://www.techtables.com/2024-phoenix-live-podcast-tour to learn more.⭐️ Leave a ReviewIf you enjoy listening to the podcast, ⁠please leave a 5-star review on Apple Podcasts⁠ and let us know who you want to see next on the podcast in your review. Thanks!You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏🔗 Connect with TechTablesLinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/Twitter https://twitter.com/thejoetosteFollow us on Instagram! https://www.instagram.com/techtablespodcast/Website ⁠https://www.techtables.com/ Get full access to TechTables at techtables.substack.com/subscribe