The Public Sector Show by TechTables #184: Seattle's Human-Centric Approach to Digital Services
Learn how Seattle IT's digital team revolutionized emergency communications through human-centered design, accessibility compliance, and innovative major event pages.
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FEATURING:
* Michal Perlstein, Senior Manager of Digital Engagement, City of Seattle IT
* Michelle Ringgold, User Experience Team Lead, City of Seattle IT
* Dennis McCoy, Product Management Team Supervisor, City of Seattle IT
* Jeff Beckstrom, Development Team Manager for Digital Engagement, City of Seattle IT
IN THIS EPISODE, YOU'LL LEARN:
* How Seattle's digital engagement team manages web content, blogs, and newsletters while overseeing digital policies and design requirements
* Why user testing and feedback were crucial in developing the city's major event pages for winter weather, heat, smoke, and flooding
* The importance of "evergreen" content in emergency preparedness communications
* How Seattle IT has prepared for WCAG 2.1 accessibility compliance over the past 6-7 years
* The challenges and opportunities of implementing AI and cloud solutions in government digital services
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