The Public Sector Show by TechTables

Featuring Doug Lange, VP of IT Strategy at Choice Hotels International and fmr. CSO for the State of ArizonaConnect w/ Doug: https://www.linkedin.com/in/dmlange/Show Notes:In this episode, we sit down with Doug Lange, former Chief Strategy Officer for the State of Arizona and current VP of IT Strategy at Choice Hotels, to discuss his transition from the public sector to the private sector. We dive into the differences in speed and execution, exploring how the urgency in the private sector differs from the public sector. Additionally, we examine Doug’s unique approach to fostering a culture of creativity and empowerment in the workplace.Timestamps00:00 - Introduction to Doug Lange, sharing his background and current role at Choice Hotels.01:21 - Doug's role in encouraging the host to go live and in person for the podcast.02:26 - Reflecting on the journey from episode 22 to the present, highlighting the growth and development within the public sector.03:46 - Exploring the book "Zero to One" by Peter Thiel and its influence on Doug's approach to speed and innovation in the private sector.05:20 - Comparing the complexities and motivation in government versus the private sector.06:36 - Discuss collaborative efforts and competition in the private sector compared to the community aspect of the public sector.08:10 - Exploring the urgency and speed of execution in the private sector versus the public sector's risk-averse environment.09:53 - Doug's thoughts on a potential return to the public sector and the areas that could be improved to foster growth and innovation.14:16 - Addressing the concept of the slowness of government and how it balances with Doug's experience transitioning to the private sector.18:34 - The "Speaker's Journey" career series and the impact of personal stories and vulnerabilities on team dynamics and collaboration.21:06 - Sharing Simon Sinek's video and the power of openness and vulnerability in building diversity and fostering passion within a team.⭐️ Leave a ReviewIf you enjoy listening to the podcast, ⁠please leave a 5-star review on Apple Podcasts⁠ and let us know in your review who you want to see next on the podcast. Thanks!You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏🔗 Connect with TechTablesLinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/⁠⁠⁠LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/⁠⁠⁠Twitter ⁠⁠⁠https://twitter.com/thejoetoste⁠Follow us on Instagram! ⁠https://www.instagram.com/techtablespodcast/⁠Website ⁠https://www.techtables.com/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com

Featuring Justin Fair, CIO at the City of Goodyear & Bradley Pristelski, CIO at CommonSpirit (Southwest)Connect w/ Justin:https://www.linkedin.com/in/justin-fair-537772a/ https://twitter.com/FairTime81 SummaryJustin Fair, CIO at the City of Goodyear & Bradley Pristelski, CIO at CommonSpirit (S.W.), discuss how medical I.T. experience has helped them both as CIOs and the similarities and differences between the private and public sectors when it comes to consolidating systems and applications. They also dive into how to create buy-in for teams, the importance of mission, goals, and implementation, along with the challenges of managing teams and the importance of speed in government.Timestamps0:00 Intro2:14 Give ownership to create buy-in3:55 Justin's journey from healthcare to public government4:20 Goodyear Top 10 fastest-growing cities5:07 How has Justin's decade of medical IT experience influenced him as City CIO5:23 How to engage the city from a public policy, technology, and healthcare multiple set of perspectives when building out a smart city9:41 How the City CIO and City Manager are collaborating in building out their smart city master plan12:30 What is Common Spirit focusing on, and how have those points grown their company?14:52 How to Create Buy-in 1. The Why (mission) 2. The What (goals) 3: The How (implementation)16:46 How do you get your team to buy into the mission?20:00 Building Credibility & RelationshipSign up for Behind the Mic by TechTables:⭐️ New Podcast Episodes Every Tuesday & Thursday are delivered right to your inbox.⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector.➔ Subscribe here: https://www.techtables.com/Freebie: Sign up for the 5-Day Mini Series "Behind the Mic: Insights From My First 100 CIO & Tech Leader Interviews." Over the next five days, I’ll reach out to drop insights and lessons from podcasts you might have missed across the public sector.➔ Sign up here:Follow TechTables:💻 website ➔ https://www.techtables.com/🤝 Company LinkedIn ➔ https://www.linkedin.com/company/techtables/🤝 Connect w/ Joe on LinkedIn ➔ https://www.linkedin.com/in/jtoste/🐣 Twitter ➔ https://twitter.com/thejoetosteListen on:🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549🎙️ Spotify: https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL📡 Subscribe to the TechTables Channel: @techtablesCheck out new episodes on https://www.techtables.com/And if you're a CIO or technology leader interested in coming on TechTables, shoot Joe Toste an email at joe@techtables.com.Whenever you're ready, here are 5 ways I can help you:→ Newsletter - subscribe for free. → Podcast Sponsorship - Pre-roll sold out for 2023. Mid-roll and post-roll available. Email joe@techtables.com→ Live Events - stay in touch about locations and dates in 2023!→ Book me to speak - click here!→ TechTables+ Insider Membership (Monthly or Annual). For group subscriptions email joe@techtables.com. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com

Featuring JP Dinnell, former U.S. Navy SEAL JP is a former U.S. Navy SEAL and now a Leadership Instructor, Speaker, and Strategic Advisor with Echelon Front, where he serves as Director of Experiential Leadership Training Programs.JP spent nearly a decade in the SEAL Teams with three combat deployments. Sent to the violent terrorist stronghold of Ramadi, Iraq in 2006 with SEAL Team Three’s Task Unit Bruiser, J.P. served as point man, machine gunner, and lead sniper for Delta Platoon opposite the American Sniper, Chris Kyle, who was in Charlie Platoon.For his leadership and courage under fire, JP was awarded a Silver Star, 2 Bronze Stars with Valor and the Army Commendation Medal with Valor helping Task Unit Bruiser to become the most highly decorated special operations unit of the Iraq War.He worked closely with SEAL Officers Jocko Willink, his Task Unit Commander, and Leif Babin, and was the driving force on many of the daring combat operations Jocko and Leif wrote about in Extreme Ownership.Connect: LinkedIn, Twitter, InstagramThe worst day of my life is somebody's dream. They would love to have those hardships because if they had those hardships, that meant they have all the other stuff that I have. ~ JP DinnellWorking your nine-to-five and going to the gym for an hour is not grinding it out. You're doing what humans are supposed to do. I look at people with two to three jobs, raising kids, and trying to go to school to get a degree -they're grinding ~ JP DinnellYou've been to the monster, you've read the books, you've listened to podcasts. You know this to be true. You can't fake ownership. You have to believe it. You have to truly look at the situation and find ways to make it your fault. And the problem with that is that means that you're going to have humility ~ JP DinnellIn today's episode, we cover:(02:55) JP shares his journey "From 222 to 28:" Who quits and who endures? And what kind of mindset do you need to triumph?04:30) From "Need to Know" to "Here's What I Know-" Using Truth to Build Trustworthy Teams(09:50) How changing one's perspective can be life-changing(15:49) What makes a good Navy Seal? What makes a good person in society? JP's answer may surprise you.(17:29) Real advice on how to climb out of the dark places in life(30:24) The danger of complacency, and how to fight it- every day.(33:08) Why protecting your marriage should be one of (if not the) most important priorities in your life(35:20) Have you ever thought, "I'm not a manager or a boss so therefore I'm not a leader?" JP disagrees and explains why you don't need a title to be a leader.(39:32) JP lists his top 3 pieces of advice for achieving an elite level of mastery(49:42) How to channel stress to build rather than destroyWe send out a free weekly podcast and a newsletter highlighting human-centric stories from public sector CIOs, CISOs, and technology leaders across federal, state, city, county, and higher education.Sign up for Behind the Mic by TechTables https://www.techtables.com/Listen on:🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549🎙️ Spotify: https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL (timestamps, audience Q&A)Follow us:LinkedIn TechTables https://www.linkedin.com/company/techtables/LinkedIn - Connect with Joe! https://www.linkedin.com/in/jtoste/Twitter https://twitter.com/thejoetoste This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.techtables.com This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com

Today on the Public Sector Show by TechTables, we talk about experiential learning, innovative solutions trending at universities, the "mission pyramid," and more with Dr. Vanessa Kenon, Associate Vice President of Technology Compliance and Community Engagement, UT San Antonio.Connect with Vanessa: https://www.linkedin.com/in/vanessa-hammler-kenon-69933554/Time Stamps00:00 Intro02:43 The mission pyramid04:55 Experiential learning13:21 Connecting students into the tech workforce15:58 Is excellence disappearing from education today?23:33 Replacing complacency with curiosity29:04 Teaching about digital/analog with Teddy Ruxpin33:57 Innovative solutions trending for students40:57 OutroWhenever you're ready, here is the one way I can help you:→ Join the TechTables+ Community Today https://www.techtables.com/signupListen on:🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549🎙️ Spotify: https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL📡 Subscribe to the TechTables Channel: @techtablesCheck out new episodes at https://www.techtables.com/Sign up for Behind the Mic by TechTables:⭐️ New Podcast Episodes are delivered right to your inbox.⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector.➔ Subscribe here: https://www.techtables.com/Follow TechTables:💻 website ➔ https://www.techtables.com/🤝 Company LinkedIn ➔ https://www.linkedin.com/company/techtables/🤝 Connect w/ Joe on LinkedIn ➔ https://www.linkedin.com/in/jtoste/🐣 Twitter ➔ https://twitter.com/thejoetoste This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com

A big thank you to our brand partners who keep this podcast free to the listener:Nagarro Public Sector is a leading provider of digital government services, partnering with state, local, and federal clients on some of their most strategic technology projects. Nagarro Public Sector offers expertise in Digital Services, Legacy Modernization, Case Management, Data & Analytics, Service Desk, Cyber Security, and more. To learn more, check out https://www.nagarro.com/On this episode of The Public Sector Show by TechTables, we speak with Todd Ryan, fmr. CIO for Hillsborough County Sheriff's Office, about creating a team that wants more for the communities they serve, creating generational change through opportunities that work, how to change perception through delivering results, and more.Connect with Todd: https://www.linkedin.com/in/toddryan/Time Stamps00:00 Intro02:32 From Entrepreneur to Sheriff's Office07:45 Entrepreneurial Lessons09:03 Making Automation Work for the People11:36 How to Create a Team of Doers13:49 Lead by Why's not How's15:07 Is your team a golf course or a rose bush?18:07 Mission-based hiring22:53 Creating Generational Change26:49 On Florida Cybersecurity perception and follow-through36:12 The most fulfilling part of Todd's job39:56 OutroWhenever you're ready, here is one way I can help you:→ Join the TechTables+ Community Today Sign up here for TechTables+ https://www.techtables.com/signup Listen on:🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549🎙️ Spotify: https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL📡 Subscribe to the TechTables Channel: @techtablesCheck out new episodes at https://www.techtables.com/Sign up for Behind the Mic by TechTables:⭐️ New Podcast Episodes Every Tuesday & Thursday are delivered right to your inbox.⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector.➔ Subscribe here: https://www.techtables.com/Follow TechTables:💻 website ➔ https://www.techtables.com/🤝 Company LinkedIn ➔ https://www.linkedin.com/company/techtables/🤝 Connect w/ Joe on LinkedIn ➔ https://www.linkedin.com/in/jtoste/🐣 Twitter ➔ https://twitter.com/thejoetoste This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.techtables.com This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com

Show NotesJim Weaver, Secretary for Information Technology & CIO for the State of North Carolina. Jim leads the agency responsible for strategic IT planning and the procurement and delivery of IT services and solutions as well as cybersecurity. In today's episode, we cover Jim's unique perspective on North Carolina's leadership in expanding equity through broadband access and affordability across the state.We know that in some cases it's 2-3% of a family's income to pay for the cost of internet. And during the times of the pandemic and the economic upheaval that we saw in 2020, there was a choice between access to these types of benefits, if you will, versus putting food on the table ~ Jim Weaver About 10% of our state, or about 1.1 million individuals, do not have access to the internet today here in North Carolina. And that's terrifying ~Jim Weaver Schools now, as we've seen, aren't necessarily a schoolhouse. Our world has changed a lot because of COVID. And so we have to look at delivering service wherever they're at and when the individual needs it ~ Jim WeaverPowered by: Verizon Public SectorAnd a huge thank you to Verizon Public Sector. This live podcast would not be possible without the support of Verizon. Verizon is redefining the front line for first responders, educators, and K-12 students. As a high school basketball coach working with young student-athletes I love the important mission Verizon is filling at the federal, state, and local levels working to close the digital divide by investing in high-speed internet infrastructure, access, and affordability across the nation. Learn more about Verizon Public Sector by heading to verizon.com/business/solutions/public-sector/.In today's episode you will learn:[02:18] What are three key strategies in North Carolina's $1.2 billion holistic approach to providing broadband to all areas- rural, suburban, and urban- throughout the state?[06:18] What is North Carolina doing well that has been attracting high-tech industries to the state? And what does Jim envision needs to be done in order to sustain those opportunities?[08:11] How is North Carolina addressing the digital equity divide differently than what has been done in the past? Jim Weaver talks about the governor's plan for 100% connection for households with school-aged children.[16:40] Jim identifies what he terms as the Four Pillars of Digital Transformation and where they are headed with each[29:15] The importance of agility in organizational structure[00:18] + [23:39] Can a die-hard Yankees fan and Red Sox fan peacefully coexist? The friendly banter begins here, and continues in Raleigh on TechTables' first Suite Talk: Grillin' & Chillin' event, coming up on July 22nd, 2022⭐️ Leave a ReviewIf you enjoy listening to the podcast, ⁠please do leave a 5-star review on Apple Podcasts⁠ and let us know in your review who you want to see next on the podcast. Thanks!You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏🔗 Connect with TechTables LinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/⁠⁠⁠LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/⁠⁠⁠Twitter ⁠⁠⁠https://twitter.com/thejoetoste⁠Follow us on Instagram! ⁠https://www.instagram.com/techtablespodcast/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com

Featuring Darrell Tompkins, CIO, Texas Water Development BoardConnect with Darrell: https://www.linkedin.com/in/darrell-tompkins-0992132/Sponsor: Nagarro Public SectorNagarro excels at helping senior technology leaders in digital disruption from Cloud, AI, Big Data, and digital product engineering to system integration work across platforms. Check out https://www.nagarro.com/en.SummaryIn the podcast episode featuring Darrell Tompkins, the CIO of the Texas Water Development Board, the importance of customer service in the IT profession was discussed. Darrell's background in hospitality and technology helped him to anticipate customer needs and provide solutions before they were asked for. He emphasized the importance of providing excellent customer service and how it can make a customer's life easier. Additionally, Darrell discussed the role of the Texas Water Development Board in providing loans to local governments and communities for water supply and water quality projects, as well as new flood mitigation initiatives.Timestamps0:00 - Intro 3:15 - Customer service and relationships are critical pillars to success 7:46 - First solutions implemented at the Four Seasons 9:30 - The 3P’s: People, Product, & Profit 12:55 - Why are people and culture so important to any organization 16:12 - The importance of culture in sports 20:14 - Building a winning team 23:58 - The types of projects the Texas Water Development Board engages in throughout the state.Sign up for Behind the Mic by TechTables:⭐️ New Podcast Episodes Every Tuesday & Thursday are delivered right to your inbox.⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector.➔ Subscribe here: https://www.techtables.com/Freebie: Sign up for the 5-Day Mini Series "Behind the Mic: Insights From My First 100 CIO & Tech Leader Interviews." Over the next five days, I’ll reach out to drop insights and lessons from podcasts you might have missed across the public sector.➔ Sign up here:Follow TechTables:💻 website ➔ https://www.techtables.com/🤝 Company LinkedIn ➔ https://www.linkedin.com/company/techtables/🤝 Connect w/ Joe on LinkedIn ➔ https://www.linkedin.com/in/jtoste/🐣 Twitter ➔ https://twitter.com/thejoetosteListen on:🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549🎙️ Spotify: https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL📡 Subscribe to the TechTables Channel: @techtablesCheck out new episodes on https://www.techtables.com/And if you're a CIO or technology leader interested in coming on TechTables, shoot Joe Toste an email at joe@techtables.com.Whenever you're ready, here are 5 ways I can help you:→ Newsletter - subscribe for free. → Podcast Sponsorship - Pre-roll sold out for 2023. Mid-roll and post-roll available. Email joe@techtables.com→ Live Events - stay in touch about locations and dates in 2023!→ Book me to speak - click here!→ TechTables+ Insider Membership (Monthly or Annual). For group subscriptions email joe@techtables.com. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com

We cover Kevin's unique perspectives on the benefits of private sector experience in the public sector, utilizing internship opportunities to create a culture of alumni who want to return and serve, Montana's Digital Challenge, and the low code, no code strategy.Connect with Kevin Gilbertson: https://www.linkedin.com/in/kgilbertson/Timestamps0:00 Intro00:50 Kevin shares his background in the private sector and how having a non-exclusively public sector background can benefit persons in CIO roles09:37 Kevin discusses how onboarding people into the Public Sector through internship and apprenticeship opportunities can be a win-win11:19 It's not just about pay: Kevin relates how the ability to impact citizens' lives for the better brings value beyond monetary compensation13:34 Send them out and welcome them back- Kevin talks about the importance of creating an "alumni" mindset that encourages former employees to want to come back when they are ready to serve again18:58 How incorporating learning-based goals alongside results-driven goals can produce better overall outcomes19:59 What is the Montana Digital Challenge and the next steps being taken towards going 100% digital?26:32 The low code, no code strategy and how it's being implemented in MontanaGet new episodes directly in your inbox - We send updates every week and bonus content over the weekend. Join the newsletter below.TechTables is a listener-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.Follow us:LinkedIn TechTables https://www.linkedin.com/company/techtables/LinkedIn - Connect with Joe! https://www.linkedin.com/in/jtoste/Twitter https://twitter.com/thejoetoste This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com

Featuring Steve Tack, SVP of Product Management at Dynatrace. He is responsible for product vision and go-to-market strategy. We cover Steve's unique views around being a player-coach, empathy-led problem solving, a bias towards action, agility, and digitally transforming faster, smarter, and easier in the cloud. You'll gain insights into how Dynatrace is empowering companies to navigate the transition from on-prem to cloud environments and driving successful digital transformations.Connect: LinkedIn, TwitterBefore we get into this week’s podcast, I wanted to give a special shout-out to TechTables podcast sponsors: SentinelOne, Verizon, and SAP.SentinelOne's AI-powered security platform to break down silos and protect this state's entire enterprise with real-time data and control. With seamless updates and overhead reduction securing 15,000+ endpoints across 25 agencies, SentinelOne partners to protect critical assets across states and agencies. Learn how SentinelOne empowers this state to stay secure.Verizon Frontline. The advanced network for first responders on the front lines. It’s your mission. It’s your Verizon.More than 35,000 agencies rely on Verizon Frontline and its mission-critical solutions. Check out the solutions built for first responders.Overwhelmed by Digital Transformation? Here's How One City Keeps Pace in the Digital Age.Provide residents and city employees with an even better, happier life through digital transformation.Download the Case Study NowMark your calendars for the 2024 Phoenix Live Podcast Tour April 1st-3rd, 2024 in Scottsdale, Arizona.Learn more here: https://www.techtables.com/2024-phoenix-live-podcast-tour📬 Subscribe to the newsletter📚 Timestamps00:34 - Steve provides an overview of Dynatrace and its role in helping companies successfully adapt and adopt new enterprise cloud technologies.01:54 - Steve Tack draws parallels between coaching athletics and coaching the product team at Dynatrace, emphasizing the importance of engagement, competition, and bias toward action.06:20 - Discussion on how Dynatrace is helping customers deploy faster and with more agility in a multi-cloud environment, focusing on the increasing complexity of cloud infrastructure services and the need for speed, reliability, and security.09:01 - Three key lessons were shared on navigating the transition from on-prem to cloud, emphasizing the significance of people and processes, adopting cloud-native technology, and having a bias towards innovation.18:07 - Testimonial highlighting the impact of Dynatrace in increasing conversions for a footwear retailer during the pandemic, showcasing the role of automation in driving innovation and freeing up development capacity.22:34 - Steve Tack shares insights into where Dynatrace is heading in the next three to five years, focusing on leveraging automation and driving businesses forward with precise answers and automated actions.⭐️ Leave a ReviewIf you enjoy listening to the podcast, ⁠please leave a 5-star review on Apple Podcasts⁠ and let us know who you want to see next on the podcast in your review. Thanks!You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏🔗 Connect with TechTablesLinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/Twitter https://twitter.com/thejoetosteFollow us on Instagram! https://www.instagram.com/techtablespodcast/Website ⁠https://www.techtables.com/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com

Featuring Bratton Riley, CEO of CitibotConnect w/ Bratton: https://www.linkedin.com/in/bratton-riley/ Sponsor: Nagarro Public SectorNagarro excels at helping senior technology leaders in digital disruption from Cloud, AI, Big Data, and digital product engineering to system integration work across platforms. Check out https://www.nagarro.com/enSummaryBratton Riley, CEO of Citibot, discusses using #artificialintelligence and #machinelearningtechnology to provide customer service and data management solutions for cities, governments, and corporate clients. In this episode, Riley talks about his journey from mayor's kid to working with mayors, how to join the innovation equation with technology government leaders, and how TensorIoT and Amazon Lex power Citibot's tech stack. He also provides 2-3 tips around citizen engagement.Timestamps:0:00 Intro 1:19 What is Citibot? 3:08 The importance of building relationships of trust between residents and government 5:22 Customer Example: The City of New Orleans 8:09 Automating conversations between cities and citizens 11:55 Tips for helping governments get ahead of issues 14:22 OutroSign up for Behind the Mic by TechTables:⭐️ New Podcast Episodes Every Tuesday & Thursday are delivered right to your inbox.⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector.➔ Subscribe here:https://www.techtables.com/Freebie: Sign up for the 5-Day Mini Series "Behind the Mic: Insights From My First 100 CIO & Tech Leader Interviews." Over the next five days, I’ll reach out to drop insights and lessons from podcasts you might have missed across the public sector.➔ Sign up here:Follow TechTables:💻 website ➔https://www.techtables.com/🤝 Company LinkedIn ➔https://www.linkedin.com/company/techtables/ 🤝 Connect w/ Joe on LinkedIn ➔https://www.linkedin.com/in/jtoste/🐣 Twitter ➔https://twitter.com/thejoetosteListen on:🎙️ Apple Podcasts:https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549 🎙️ Spotify:https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL 📡 Subscribe to the TechTables Channel: @techtablesCheck out new episodes onhttps://www.techtables.com/And if you're a CIO or technology leader interested in coming on TechTables, shoot Joe Toste an email at joe@techtables.com.Whenever you're ready, here are 5 ways I can help you:→ Newsletter - subscribe for free. → Podcast Sponsorship - Pre-roll sold out for 2023. Mid-roll and post-roll available. Email joe@techtables.com→ Live Events - stay in touch about locations and dates in 2023!→ Book me to speak - click here!→ TechTables+ Insider Membership (Monthly or Annual). For group subscriptions email joe@techtables.com. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.techtables.com This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com