The Public Sector Show by TechTables

A big thank you to our brand partners who keep this podcast free to the listener:Nagarro Public Sector is a leading provider of digital government services, partnering with state, local, and federal clients on some of their most strategic technology projects. Nagarro Public Sector offers expertise in Digital Services, Legacy Modernization, Case Management, Data & Analytics, Service Desk, Cyber Security, and more. To learn more, check out https://www.nagarro.com/On this episode of The Public Sector Show by TechTables, we speak with Todd Ryan, fmr. CIO for Hillsborough County Sheriff's Office, about creating a team that wants more for the communities they serve, creating generational change through opportunities that work, how to change perception through delivering results, and more.Connect with Todd: https://www.linkedin.com/in/toddryan/Time Stamps00:00 Intro02:32 From Entrepreneur to Sheriff's Office07:45 Entrepreneurial Lessons09:03 Making Automation Work for the People11:36 How to Create a Team of Doers13:49 Lead by Why's not How's15:07 Is your team a golf course or a rose bush?18:07 Mission-based hiring22:53 Creating Generational Change26:49 On Florida Cybersecurity perception and follow-through36:12 The most fulfilling part of Todd's job39:56 OutroWhenever you're ready, here is one way I can help you:→ Join the TechTables+ Community Today Sign up here for TechTables+ https://www.techtables.com/signup Listen on:🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549🎙️ Spotify: https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL📡 Subscribe to the TechTables Channel: @techtablesCheck out new episodes at https://www.techtables.com/Sign up for Behind the Mic by TechTables:⭐️ New Podcast Episodes Every Tuesday & Thursday are delivered right to your inbox.⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector.➔ Subscribe here: https://www.techtables.com/Follow TechTables:💻 website ➔ https://www.techtables.com/🤝 Company LinkedIn ➔ https://www.linkedin.com/company/techtables/🤝 Connect w/ Joe on LinkedIn ➔ https://www.linkedin.com/in/jtoste/🐣 Twitter ➔ https://twitter.com/thejoetoste This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.techtables.com Get full access to TechTables at techtables.substack.com/subscribe

Show NotesJim Weaver, Secretary for Information Technology & CIO for the State of North Carolina. Jim leads the agency responsible for strategic IT planning and the procurement and delivery of IT services and solutions as well as cybersecurity. In today's episode, we cover Jim's unique perspective on North Carolina's leadership in expanding equity through broadband access and affordability across the state.We know that in some cases it's 2-3% of a family's income to pay for the cost of internet. And during the times of the pandemic and the economic upheaval that we saw in 2020, there was a choice between access to these types of benefits, if you will, versus putting food on the table ~ Jim Weaver About 10% of our state, or about 1.1 million individuals, do not have access to the internet today here in North Carolina. And that's terrifying ~Jim Weaver Schools now, as we've seen, aren't necessarily a schoolhouse. Our world has changed a lot because of COVID. And so we have to look at delivering service wherever they're at and when the individual needs it ~ Jim WeaverPowered by: Verizon Public SectorAnd a huge thank you to Verizon Public Sector. This live podcast would not be possible without the support of Verizon. Verizon is redefining the front line for first responders, educators, and K-12 students. As a high school basketball coach working with young student-athletes I love the important mission Verizon is filling at the federal, state, and local levels working to close the digital divide by investing in high-speed internet infrastructure, access, and affordability across the nation. Learn more about Verizon Public Sector by heading to verizon.com/business/solutions/public-sector/.In today's episode you will learn:[02:18] What are three key strategies in North Carolina's $1.2 billion holistic approach to providing broadband to all areas- rural, suburban, and urban- throughout the state?[06:18] What is North Carolina doing well that has been attracting high-tech industries to the state? And what does Jim envision needs to be done in order to sustain those opportunities?[08:11] How is North Carolina addressing the digital equity divide differently than what has been done in the past? Jim Weaver talks about the governor's plan for 100% connection for households with school-aged children.[16:40] Jim identifies what he terms as the Four Pillars of Digital Transformation and where they are headed with each[29:15] The importance of agility in organizational structure[00:18] + [23:39] Can a die-hard Yankees fan and Red Sox fan peacefully coexist? The friendly banter begins here, and continues in Raleigh on TechTables' first Suite Talk: Grillin' & Chillin' event, coming up on July 22nd, 2022⭐️ Leave a ReviewIf you enjoy listening to the podcast, ⁠please do leave a 5-star review on Apple Podcasts⁠ and let us know in your review who you want to see next on the podcast. Thanks!You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏🔗 Connect with TechTables LinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/⁠⁠⁠LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/⁠⁠⁠Twitter ⁠⁠⁠https://twitter.com/thejoetoste⁠Follow us on Instagram! ⁠https://www.instagram.com/techtablespodcast/ Get full access to TechTables at techtables.substack.com/subscribe

Featuring Darrell Tompkins, CIO, Texas Water Development BoardConnect with Darrell: https://www.linkedin.com/in/darrell-tompkins-0992132/Sponsor: Nagarro Public SectorNagarro excels at helping senior technology leaders in digital disruption from Cloud, AI, Big Data, and digital product engineering to system integration work across platforms. Check out https://www.nagarro.com/en.SummaryIn the podcast episode featuring Darrell Tompkins, the CIO of the Texas Water Development Board, the importance of customer service in the IT profession was discussed. Darrell's background in hospitality and technology helped him to anticipate customer needs and provide solutions before they were asked for. He emphasized the importance of providing excellent customer service and how it can make a customer's life easier. Additionally, Darrell discussed the role of the Texas Water Development Board in providing loans to local governments and communities for water supply and water quality projects, as well as new flood mitigation initiatives.Timestamps0:00 - Intro 3:15 - Customer service and relationships are critical pillars to success 7:46 - First solutions implemented at the Four Seasons 9:30 - The 3P’s: People, Product, & Profit 12:55 - Why are people and culture so important to any organization 16:12 - The importance of culture in sports 20:14 - Building a winning team 23:58 - The types of projects the Texas Water Development Board engages in throughout the state.Sign up for Behind the Mic by TechTables:⭐️ New Podcast Episodes Every Tuesday & Thursday are delivered right to your inbox.⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector.➔ Subscribe here: https://www.techtables.com/Freebie: Sign up for the 5-Day Mini Series "Behind the Mic: Insights From My First 100 CIO & Tech Leader Interviews." Over the next five days, I’ll reach out to drop insights and lessons from podcasts you might have missed across the public sector.➔ Sign up here:Follow TechTables:💻 website ➔ https://www.techtables.com/🤝 Company LinkedIn ➔ https://www.linkedin.com/company/techtables/🤝 Connect w/ Joe on LinkedIn ➔ https://www.linkedin.com/in/jtoste/🐣 Twitter ➔ https://twitter.com/thejoetosteListen on:🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549🎙️ Spotify: https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL📡 Subscribe to the TechTables Channel: @techtablesCheck out new episodes on https://www.techtables.com/And if you're a CIO or technology leader interested in coming on TechTables, shoot Joe Toste an email at joe@techtables.com.Whenever you're ready, here are 5 ways I can help you:→ Newsletter - subscribe for free. → Podcast Sponsorship - Pre-roll sold out for 2023. Mid-roll and post-roll available. Email joe@techtables.com→ Live Events - stay in touch about locations and dates in 2023!→ Book me to speak - click here!→ TechTables+ Insider Membership (Monthly or Annual). For group subscriptions email joe@techtables.com. Get full access to TechTables at techtables.substack.com/subscribe

We cover Kevin's unique perspectives on the benefits of private sector experience in the public sector, utilizing internship opportunities to create a culture of alumni who want to return and serve, Montana's Digital Challenge, and the low code, no code strategy.Connect with Kevin Gilbertson: https://www.linkedin.com/in/kgilbertson/Timestamps0:00 Intro00:50 Kevin shares his background in the private sector and how having a non-exclusively public sector background can benefit persons in CIO roles09:37 Kevin discusses how onboarding people into the Public Sector through internship and apprenticeship opportunities can be a win-win11:19 It's not just about pay: Kevin relates how the ability to impact citizens' lives for the better brings value beyond monetary compensation13:34 Send them out and welcome them back- Kevin talks about the importance of creating an "alumni" mindset that encourages former employees to want to come back when they are ready to serve again18:58 How incorporating learning-based goals alongside results-driven goals can produce better overall outcomes19:59 What is the Montana Digital Challenge and the next steps being taken towards going 100% digital?26:32 The low code, no code strategy and how it's being implemented in MontanaGet new episodes directly in your inbox - We send updates every week and bonus content over the weekend. Join the newsletter below.TechTables is a listener-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.Follow us:LinkedIn TechTables https://www.linkedin.com/company/techtables/LinkedIn - Connect with Joe! https://www.linkedin.com/in/jtoste/Twitter https://twitter.com/thejoetoste Get full access to TechTables at techtables.substack.com/subscribe

Featuring Steve Tack, SVP of Product Management at Dynatrace. He is responsible for product vision and go-to-market strategy. We cover Steve's unique views around being a player-coach, empathy-led problem solving, a bias towards action, agility, and digitally transforming faster, smarter, and easier in the cloud. You'll gain insights into how Dynatrace is empowering companies to navigate the transition from on-prem to cloud environments and driving successful digital transformations.Connect: LinkedIn, TwitterBefore we get into this week’s podcast, I wanted to give a special shout-out to TechTables podcast sponsors: SentinelOne, Verizon, and SAP.SentinelOne's AI-powered security platform to break down silos and protect this state's entire enterprise with real-time data and control. With seamless updates and overhead reduction securing 15,000+ endpoints across 25 agencies, SentinelOne partners to protect critical assets across states and agencies. Learn how SentinelOne empowers this state to stay secure.Verizon Frontline. The advanced network for first responders on the front lines. It’s your mission. It’s your Verizon.More than 35,000 agencies rely on Verizon Frontline and its mission-critical solutions. Check out the solutions built for first responders.Overwhelmed by Digital Transformation? Here's How One City Keeps Pace in the Digital Age.Provide residents and city employees with an even better, happier life through digital transformation.Download the Case Study NowMark your calendars for the 2024 Phoenix Live Podcast Tour April 1st-3rd, 2024 in Scottsdale, Arizona.Learn more here: https://www.techtables.com/2024-phoenix-live-podcast-tour📬 Subscribe to the newsletter📚 Timestamps00:34 - Steve provides an overview of Dynatrace and its role in helping companies successfully adapt and adopt new enterprise cloud technologies.01:54 - Steve Tack draws parallels between coaching athletics and coaching the product team at Dynatrace, emphasizing the importance of engagement, competition, and bias toward action.06:20 - Discussion on how Dynatrace is helping customers deploy faster and with more agility in a multi-cloud environment, focusing on the increasing complexity of cloud infrastructure services and the need for speed, reliability, and security.09:01 - Three key lessons were shared on navigating the transition from on-prem to cloud, emphasizing the significance of people and processes, adopting cloud-native technology, and having a bias towards innovation.18:07 - Testimonial highlighting the impact of Dynatrace in increasing conversions for a footwear retailer during the pandemic, showcasing the role of automation in driving innovation and freeing up development capacity.22:34 - Steve Tack shares insights into where Dynatrace is heading in the next three to five years, focusing on leveraging automation and driving businesses forward with precise answers and automated actions.⭐️ Leave a ReviewIf you enjoy listening to the podcast, ⁠please leave a 5-star review on Apple Podcasts⁠ and let us know who you want to see next on the podcast in your review. Thanks!You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏🔗 Connect with TechTablesLinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/Twitter https://twitter.com/thejoetosteFollow us on Instagram! https://www.instagram.com/techtablespodcast/Website ⁠https://www.techtables.com/ Get full access to TechTables at techtables.substack.com/subscribe

Featuring Bratton Riley, CEO of CitibotConnect w/ Bratton: https://www.linkedin.com/in/bratton-riley/ Sponsor: Nagarro Public SectorNagarro excels at helping senior technology leaders in digital disruption from Cloud, AI, Big Data, and digital product engineering to system integration work across platforms. Check out https://www.nagarro.com/enSummaryBratton Riley, CEO of Citibot, discusses using #artificialintelligence and #machinelearningtechnology to provide customer service and data management solutions for cities, governments, and corporate clients. In this episode, Riley talks about his journey from mayor's kid to working with mayors, how to join the innovation equation with technology government leaders, and how TensorIoT and Amazon Lex power Citibot's tech stack. He also provides 2-3 tips around citizen engagement.Timestamps:0:00 Intro 1:19 What is Citibot? 3:08 The importance of building relationships of trust between residents and government 5:22 Customer Example: The City of New Orleans 8:09 Automating conversations between cities and citizens 11:55 Tips for helping governments get ahead of issues 14:22 OutroSign up for Behind the Mic by TechTables:⭐️ New Podcast Episodes Every Tuesday & Thursday are delivered right to your inbox.⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector.➔ Subscribe here:https://www.techtables.com/Freebie: Sign up for the 5-Day Mini Series "Behind the Mic: Insights From My First 100 CIO & Tech Leader Interviews." Over the next five days, I’ll reach out to drop insights and lessons from podcasts you might have missed across the public sector.➔ Sign up here:Follow TechTables:💻 website ➔https://www.techtables.com/🤝 Company LinkedIn ➔https://www.linkedin.com/company/techtables/ 🤝 Connect w/ Joe on LinkedIn ➔https://www.linkedin.com/in/jtoste/🐣 Twitter ➔https://twitter.com/thejoetosteListen on:🎙️ Apple Podcasts:https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549 🎙️ Spotify:https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL 📡 Subscribe to the TechTables Channel: @techtablesCheck out new episodes onhttps://www.techtables.com/And if you're a CIO or technology leader interested in coming on TechTables, shoot Joe Toste an email at joe@techtables.com.Whenever you're ready, here are 5 ways I can help you:→ Newsletter - subscribe for free. → Podcast Sponsorship - Pre-roll sold out for 2023. Mid-roll and post-roll available. Email joe@techtables.com→ Live Events - stay in touch about locations and dates in 2023!→ Book me to speak - click here!→ TechTables+ Insider Membership (Monthly or Annual). For group subscriptions email joe@techtables.com. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.techtables.com Get full access to TechTables at techtables.substack.com/subscribe

Featuring Ted Ross, CIO, City of Los AngelesConnect with Ted:https://www.linkedin.com/in/ted-ross-643a616a/https://twitter.com/tedrossla Sponsor: Nagarro Public SectorNagarro excels at helping senior technology leaders in digital disruption from Cloud, AI, Big Data, and digital product engineering to system integration work across platforms. Check out https://www.nagarro.com/en.SummaryThe 2028 Olympics will require cities to become smarter and more digital, introducing new ways of thinking and planning that emphasize digital ethics and a digital mindset. This shift will require cities to carefully consider the implementation of technology and its impact on the residents.Ensuring privacy is paramount in this process, as it is essential to maintain the trust of citizens and create a safe and secure environment for them. Technology can be used for good, but cities must give careful consideration to the effects of its use on the lives of those living in the city. The Olympic Games should be an opportunity for cities to look to the future and find innovative ways to integrate technology in a meaningful and ethical way.Timestamps0:00 - Intro 1:16 - Defining & communicating digital ethics 6:01 - How should CIOs see the intersection of smart cities and digital ethics 10:47- Risk assessment analysis 14:59 - Digital workforce in LA 19:39 - Competing in the job market against the private sector 26:47 - Building an IoT data sharing platform 31:20 - Prioritizing innovation vs. traditional IT projects 35:07 - Pros and cons of ERP systems 38:53 - Increasing utilization rates of parked cars 41:50 - OutroSign up for Behind the Mic by TechTables:⭐️ New Podcast Episodes Every Tuesday & Thursday are delivered right to your inbox.⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector.➔ Subscribe here: https://www.techtables.com/Freebie: Sign up for the 5-Day Mini Series "Behind the Mic: Insights From My First 100 CIO & Tech Leader Interviews." Over the next five days, I’ll reach out to drop insights and lessons from podcasts you might have missed across the public sector.➔ Sign up here:Follow TechTables:💻 website ➔ https://www.techtables.com/🤝 Company LinkedIn ➔ https://www.linkedin.com/company/techtables/🤝 Connect w/ Joe on LinkedIn ➔ https://www.linkedin.com/in/jtoste/🐣 Twitter ➔ https://twitter.com/thejoetosteListen on:🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549🎙️ Spotify: https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL📡 Subscribe to the TechTables Channel: @techtablesCheck out new episodes on https://www.techtables.com/And if you're a CIO or technology leader interested in coming on TechTables, shoot Joe Toste an email at joe@techtables.com.Whenever you're ready, here are 5 ways I can help you:→ Newsletter - subscribe for free. → Podcast Sponsorship - Pre-roll sold out for 2023. Mid-roll and post-roll available. Email joe@techtables.com→ Live Events - stay in touch about locations and dates in 2023!→ Book me to speak - click here!→ TechTables+ Insider Membership (Monthly or Annual). For group subscriptions email joe@techtables.com. Get full access to TechTables at techtables.substack.com/subscribe

In this episode of The Public Sector Show by TechTables, Joe Toste speaks with Sanjay Gupta, CIO of the Small Business Administration (SBA), about the importance of having an agile mindset in developing proactive solutions. Gupta highlights the need to understand both the business and technology landscapes to be able to identify and apply solutions that address business needs. He also emphasizes the importance of delivering tangible value to gain credibility, challenging the status quo, and taking a business approach first with technology as an enabler.Highlights* Sanjay discusses the attributes of implementing solutions at the SBA, such as shared services, reducing IDs, and enterprise SSO initiatives.* Sanjay emphasizes the importance of having an agile mindset in developing proactive solutions.* The cloud initiative allowed the SBA to respond expeditiously to the huge volume of transactions during the Covid-19 pandemic.* Sanjay discusses the importance of understanding the business landscape and recognizing the business drivers.* Sanjay talks about the Trusted Internet Connections modernization and the Continuous Diagnostics and Mitigation Program, which both required discussion, partnership, and collaboration with other constituents and stakeholders to influence and drive change.* Sanjay highlights the need to deliver tangible value to gain credibility, challenge the status quo, and take a business approach first, with technology as an enabler. Get full access to TechTables at techtables.substack.com/subscribe

Featuring Doug Lange, Chief Strategy Officer for the State of ArizonaConnect w/ Doug: https://www.linkedin.com/in/dmlange/Show Notes:In today's episode of The Public Sector Show by TechTables, we're joined by Doug Lange, former Chief Strategy Officer at the State of Arizona, to dive into the transformative powers of leadership in IT. We'll explore how Doug led a team managing a vast portfolio of tech projects, achieving remarkable cost avoidance, and championing a customer-centric approach in the public sector. Tune in to learn from Doug's journey of inspiring and empowering IT teams with vision and passion, and gather insights on scaling operations and nurturing a high-engagement organizational culture.Timestamps0:00 - Introduction05:25 - The value of time in career and personal achievement07:02 - The making of a tech-focused podcast and the quest for efficiency14:03 - Celebrating public sector to national role career transformations17:18 - Doug's distinctive approach to interviewing and team-building19:30 - Embracing a culture of sharing career journeys and learning through failure21:12 - Joe Toste on motivational speaking and measuring employee engagement in the public sector23:09 - Bridging customer experiences between the public and private sectors25:38 - Transitioning public sector IT from utility to customer-centric services29:24 - Doug shares insights on empowering state agencies through cloud strategies and cybersecurity31:52 - Google Workspace adoption's impact on Arizona's leap to remote work amidst the pandemic34:59 - Investing in people as the cornerstone of technology transition and project oversight⭐️ Leave a ReviewIf you enjoy listening to the podcast, ⁠please leave a 5-star review on Apple Podcasts⁠ and let us know in your review who you want to see next on the podcast. Thanks!You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏🔗 Connect with TechTablesLinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/⁠⁠⁠LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/⁠⁠⁠Twitter ⁠⁠⁠https://twitter.com/thejoetoste⁠Follow us on Instagram! ⁠https://www.instagram.com/techtablespodcast/⁠Website ⁠https://www.techtables.com/ Get full access to TechTables at techtables.substack.com/subscribe

Today on the Public Sector Show by TechTables, we talk about personal and organizational transformation, the importance of consistency, the 5-5-5 Principle, and more with Gary Brantley, fmr. CIO of the City of Atlanta.Connect with Gary: https://www.linkedin.com/in/garybrantley/Timestamps00:00 Intro02:31 People-First vs. Technology-First06:12 Atlanta's Digital Transformation13:31 Changing the Speed of Work23:39 Organizational Transformation Strategies27:47 Public vs. Private Sector IT31:14 The 5-5-5 Principle37:15 Advice for CIOs45:09 Top Leadership Development Book Picks46:59 OutroWhenever you're ready, here is one way I can help you:→ Join the TechTables+ Community Today https://www.techtables.com/signupListen on:🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549🎙️ Spotify: https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL📡 Subscribe to the TechTables Channel: @techtablesCheck out new episodes at https://www.techtables.com/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.techtables.com Get full access to TechTables at techtables.substack.com/subscribe