The Public Sector Show by TechTables Interview with Darrell Tompkins, CIO, Texas Water Development Board
Mar 29, 2022
28:55
Featuring Darrell Tompkins, CIO, Texas Water Development Board
Connect with Darrell: https://www.linkedin.com/in/darrell-tompkins-0992132/
Sponsor: Nagarro Public Sector
Nagarro excels at helping senior technology leaders in digital disruption from Cloud, AI, Big Data, and digital product engineering to system integration work across platforms. Check out https://www.nagarro.com/en.
Summary
In the podcast episode featuring Darrell Tompkins, the CIO of the Texas Water Development Board, the importance of customer service in the IT profession was discussed. Darrell's background in hospitality and technology helped him to anticipate customer needs and provide solutions before they were asked for. He emphasized the importance of providing excellent customer service and how it can make a customer's life easier. Additionally, Darrell discussed the role of the Texas Water Development Board in providing loans to local governments and communities for water supply and water quality projects, as well as new flood mitigation initiatives.
Timestamps
0:00 - Intro
3:15 - Customer service and relationships are critical pillars to success
7:46 - First solutions implemented at the Four Seasons
9:30 - The 3P’s: People, Product, & Profit
12:55 - Why are people and culture so important to any organization
16:12 - The importance of culture in sports
20:14 - Building a winning team
23:58 - The types of projects the Texas Water Development Board engages in throughout the state.
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🐣 Twitter ➔ https://twitter.com/thejoetoste
Listen on:
🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549
🎙️ Spotify: https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL
📡 Subscribe to the TechTables Channel: @techtables
Check out new episodes on https://www.techtables.com/
And if you're a CIO or technology leader interested in coming on TechTables, shoot Joe Toste an email at joe@techtables.com.
Whenever you're ready, here are 5 ways I can help you:
→ Newsletter - subscribe for free.
→ Podcast Sponsorship - Pre-roll sold out for 2023. Mid-roll and post-roll available. Email joe@techtables.com
→ Live Events - stay in touch about locations and dates in 2023!
→ Book me to speak - click here!
→ TechTables+ Insider Membership (Monthly or Annual). For group subscriptions email joe@techtables.com.
Get full access to TechTables at techtables.substack.com/subscribe
Connect with Darrell: https://www.linkedin.com/in/darrell-tompkins-0992132/
Sponsor: Nagarro Public Sector
Nagarro excels at helping senior technology leaders in digital disruption from Cloud, AI, Big Data, and digital product engineering to system integration work across platforms. Check out https://www.nagarro.com/en.
Summary
In the podcast episode featuring Darrell Tompkins, the CIO of the Texas Water Development Board, the importance of customer service in the IT profession was discussed. Darrell's background in hospitality and technology helped him to anticipate customer needs and provide solutions before they were asked for. He emphasized the importance of providing excellent customer service and how it can make a customer's life easier. Additionally, Darrell discussed the role of the Texas Water Development Board in providing loans to local governments and communities for water supply and water quality projects, as well as new flood mitigation initiatives.
Timestamps
0:00 - Intro
3:15 - Customer service and relationships are critical pillars to success
7:46 - First solutions implemented at the Four Seasons
9:30 - The 3P’s: People, Product, & Profit
12:55 - Why are people and culture so important to any organization
16:12 - The importance of culture in sports
20:14 - Building a winning team
23:58 - The types of projects the Texas Water Development Board engages in throughout the state.
Sign up for Behind the Mic by TechTables:
⭐️ New Podcast Episodes Every Tuesday & Thursday are delivered right to your inbox.
⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector.
➔ Subscribe here: https://www.techtables.com/
Freebie: Sign up for the 5-Day Mini Series "Behind the Mic: Insights From My First 100 CIO & Tech Leader Interviews." Over the next five days, I’ll reach out to drop insights and lessons from podcasts you might have missed across the public sector.
➔ Sign up here:
Follow TechTables:
💻 website ➔ https://www.techtables.com/
🤝 Company LinkedIn ➔ https://www.linkedin.com/company/techtables/
🤝 Connect w/ Joe on LinkedIn ➔ https://www.linkedin.com/in/jtoste/
🐣 Twitter ➔ https://twitter.com/thejoetoste
Listen on:
🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549
🎙️ Spotify: https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL
📡 Subscribe to the TechTables Channel: @techtables
Check out new episodes on https://www.techtables.com/
And if you're a CIO or technology leader interested in coming on TechTables, shoot Joe Toste an email at joe@techtables.com.
Whenever you're ready, here are 5 ways I can help you:
→ Newsletter - subscribe for free.
→ Podcast Sponsorship - Pre-roll sold out for 2023. Mid-roll and post-roll available. Email joe@techtables.com
→ Live Events - stay in touch about locations and dates in 2023!
→ Book me to speak - click here!
→ TechTables+ Insider Membership (Monthly or Annual). For group subscriptions email joe@techtables.com.
Get full access to TechTables at techtables.substack.com/subscribe