Have you ever found yourself scratching your head wondering how to deal with someone who has a very difficult personality? Dealing with a difficult client, customer, or team member is a situation that a lot of us encounter in business because we deal with different personalities all the time. I have identified three types of personalities that are typical of difficult clients and customers: those who have strong personalities and want things done their way, those clients who just don't make decisions, and the clients who fail to give you what you need when you need it so that you can do the work for them. We are diving into these scenarios in today’s show, and I’ll give you the language for these conversations. Most importantly, you’ll learn how to prevent these difficulties from coming up in your business, regardless of the varied personalities of your clients. Join us for practical and helpful advice!I want to remind you about our Better Business Better Life Jumpstart that begins on January 8. The sad truth is that you may already feel burned out if your business has taken over your life. If this year resulted in working on the weekends, working during your family vacation, missing a sporting event with one of your children, or saying no to family dinners, you need this workshop! If you've put off your dreams, skipped regular workouts, and been regularly sleep-deprived, we can help! You will learn to develop a growth plan that delivers and how to design your business to be sustainably profitable. I will walk you through how to calculate the profit potential in your business and design a plan for profit in the year ahead—and for the years to come. I’ll show you how to discover profit that is hidden in plain sight and see a clear path for simplifying to grow, which will free up your time. There is no charge for this free workshop, so sign up today!Profit by Design is a Tap the Potential Production.Links and ResourcesGive us 20 minutes of your time, take the Better Business Better Life Assessment, and receive a free paperback copy of my book, The 4 Week Vacation®️.Learn more about our courses, Coach Approach and Leadership Bootcamp at www.tapthepotential.com. Our Better Business Better Life Jumpstart can help your profitability in every way. The next session begins on Monday, January 8. Sign up today!Join the Tap the Potential Community on Mighty Networks: www.tapthepotential.com/group  Let us help you and your business! Book a call with us today!Let us help you manage your time, your most valuable resource! Get your FREE copy of the Tap the Potential StrategicPlanner for 2023 at www.tapthepotential.com/planner.Download Dr. Sabrina’s Introductory Training: How to Make Your Time Worth $10,000 an HourMentioned in this episode:TapthePotential.com/assessmentWould you like to have your own personalized list of $ 10,000-an-hour activities, the things that you know with confidence? If I focus on this area, it's going to improve the ease of doing business and the profitability of our business. Not only that, it will improve your quality of life. You can take our Better Business, Better Life assessment at TapthePotential.com/assessment, and you will have the opportunity to receive your very own personalized list of $ 10,000-an-hour activities. Plus, we will also send you a signed copy of my book The 4 Week Vacation™. Head on over to tapthepotential.com/assessment.

When was the last time you increased your prices? Does it strike fear in your heart and make you uncomfortable to have these conversations with clients and customers? You are not alone! Price increases are necessary, and they must be strategically planned. Let’s talk about how to know when you need a price increase and how to address this with clients and customers! Our upcoming Better Business Better Life Jumpstart aligns perfectly with the focus of today’s show. In this free, five-day workshop, you’ll learn how to design your business to be sustainably profitable, identify your unique value (tied to price increases), and how to attract top-quality clients and customers while building your team of A-players. Sign up today and set the stage for a better quality of life for you in 2024!   Profit by Design is a Tap the Potential Production.   Show Highlights: Why the fear of losing clients and customers over price increases is not always a negative thing How to combat the fear of price competition by knowing your unique value proposition How to use the reality of the 80/20 rule to justify a price increase AND a value increase How to deliver a price increase: what to say and what not to say When you should NOT consider a price increase Why an annual evaluation (at a minimum) and price increase is necessary Links and Resources:   Give us 20 minutes of your time, take the Better Business Better Life Assessment, and receive a free paperback copy of my book, The 4 Week Vacation®️.   Learn more about our courses, Coach Approach and Leadership Bootcamp at www.tapthepotential.com.     Our Better Business Better Life Jumpstart can help your profitability in every way. The next session begins on Monday, January 8. Sign up today!   Join the Tap the Potential Community on Mighty Networks: www.tapthepotential.com/group      Let us help you and your business! Book a call with us today!    Let us help you manage your time, your most valuable resource! Get your FREE copy of the Tap the Potential Strategic Planner for 2023 at www.tapthepotential.com/planner.  Download Dr. Sabrina’s Introductory Training: How to Make Your Time Worth $10,000 an HourMentioned in this episode:TapthePotential.com/assessmentWould you like to have your own personalized list of $ 10,000-an-hour activities, the things that you know with confidence? If I focus on this area, it's going to improve the ease of doing business and the profitability of our business. Not only that, it will improve your quality of life. You can take our Better Business, Better Life assessment at TapthePotential.com/assessment, and you will have the opportunity to receive your very own personalized list of $ 10,000-an-hour activities. Plus, we will also send you a signed copy of my book The 4 Week Vacation™. Head on over to tapthepotential.com/assessment.

"Assuming you have all the courage you need, what action could you take that would have the greatest impact on your life?" Answering that one powerful question can help you to avoid fear getting in your way. It will allow you to address what is best for yourself and prevent difficult or uncomfortable situations from persisting for years. Avoiding tough decisions can hinder both your personal and professional growth. That can be devastating for entrepreneurs! Dr. Sabrina draws from her personal experiences and shares some anecdotes from her clients to encourage entrepreneurs to confront their challenges. Join her as she highlights the value of overcoming obstacles, seeking support, sharing experiences, and making decisions aligned with core values to create a richer and more fulfilling life!  Profit by Design is a Tap the Potential Production. Show Highlights: How fear can prevent entrepreneurs from making difficult decisions Dr. Sabrina shares how an entrepreneur's courageous decision to end a significant relationship led to his focus on self-discovery and business growth How having courageous conversations can lead to overcoming obstacles and improving your life Dr. Sabrina shares some powerful questions to help you get over whatever holds you back in life The benefits of reflecting on the results of the tough decisions you failed to make   How aligning with your core values will bring you satisfaction and happiness  Dr. Sabrina emphasizes the importance of having a supportive environment when making any major life changes     How the perspective of an outsider can help in seeing situations from a different angle Links and Resources: Sign up for our free workshop, Unlocking Profit Potential: The Power of A-Players and How to Attract Them for 10x Growth. It happens on Thursday, November 16; don’t miss this opportunity! Master your time and profit for the 4th quarter! Give us 20 minutes of your time, take the Better Business Better Life Assessment, and receive a free paperback copy of my book, The 4 Week Vacation®️. Learn more about our courses, Coach Approach and Leadership Bootcamp at www.tapthepotential.com.   Our Better Business Better Life Jumpstart can help your profitability in every way. Sign up today! Join the Tap the Potential Community on Mighty Networks: www.tapthepotential.com/group    Let us help you and your business! Book a call with us today!  Let us help you manage your time, your most valuable resource! Get your FREE copy of the Tap the Potential Strategic Planner for 2023 at www.tapthepotential.com/planner.  Download Dr. Sabrina’s Introductory Training: How to Make Your Time Worth $10,000 an Hour Mentioned in this episode:TapthePotential.com/assessmentWould you like to have your own personalized list of $ 10,000-an-hour activities, the things that you know with confidence? If I focus on this area, it's going to improve the ease of doing business and the profitability of our business. Not only that, it will improve your quality of life. You can take our Better Business, Better Life assessment at TapthePotential.com/assessment, and you will have the opportunity to receive your very own personalized list of $ 10,000-an-hour activities. Plus, we will also send you a signed copy of my book The 4 Week Vacation™. Head on over to tapthepotential.com/assessment.

Last year’s Thanksgiving episode about gratitude is one of our most popular episodes, so I’m bringing it back! For every single listener, I hope this season is full of reconnection with your loved ones. Remember to slow down and savor these moments and take this opportunity to let work go so you can be fully present with the most important people in your life. I hope you enjoy this replay episode.   This show focuses on ways we can all work gratitude into our daily experiences. An intentional gratitude practice can be a way to lift our spirits every single day. When we acknowledge what we are grateful for, we recognize that the source of goodness lies, at least partially, outside of ourselves. That sense of connection with something larger than ourselves is beneficial in many ways. According to positive psychology research, gratitude is consistently associated with greater happiness, positive emotions, improved health, more resilience, and better relationships. Don’t we all need more of those things in our lives? Join me for a closer look at the benefits of gratitude!   Profit by Design is a Tap the Potential Production.   Show Highlights: Remember that the success you wished for and worked for brings more challenges–and it’s the same success that someone else is wishing for right now. How gratitude helps us to focus on the good—and grow more of it How our gratitude impacts our team AND our personal self-esteem as business owners How gratitude causes “synchronized activation in multiple brain regions” to produce more serotonin and dopamine (from a 2008 study) What leading gratitude researchers discovered about gratitude, optimism, and improved health What the impacts are when a business owner expresses gratitude–both on their team AND on themselves What came from a 2016 study called The Grateful Workplace about a growth mindset vs. a fixed mindset How to be a grateful boss and cultivate gratitude within your team (Dr. Sabrina shares a team-building gratitude exercise!) Dr. Sabrina’s simple suggestions for cultivating more gratitude on the personal side Links and Resources: Sign up for our free workshop, Unlocking Profit Potential: The Power of A-Players and How to Attract Them for 10x Growth. It happens on Thursday, November 16; don’t miss this opportunity! Master your time and profit for the 4th quarter! Give us 20 minutes of your time, take the Better Business Better Life Assessment, and receive a free paperback copy of my book, The 4 Week Vacation®️. Learn more about our courses, Coach Approach and Leadership Bootcamp at www.tapthepotential.com.   Our Better Business Better Life Jumpstart can help your profitability in every way. Sign up today! Join the Tap the Potential Community on Mighty Networks: www.tapthepotential.com/group    Let us help you and your business! Book a call with us today!  Let us help you manage your time, your most valuable resource! Get your FREE copy of the Tap the Potential Strategic Planner for 2023 at www.tapthepotential.com/planner.  Download Dr. Sabrina’s Introductory Training: How to Make Your Time Worth $10,000 an HourMentioned in this episode:TapthePotential.com/assessmentWould you like to have your own personalized list of $ 10,000-an-hour activities, the things that you know with confidence? If I focus on this area, it's going to improve the ease of doing business and the profitability of our business. Not only that, it will improve your quality of life. You can take our Better Business, Better Life assessment at TapthePotential.com/assessment, and you will have the opportunity to receive your very own personalized list of $ 10,000-an-hour activities. Plus, we will also send you a signed copy of my book The 4 Week Vacation™. Head on over to tapthepotential.com/assessment.

How do you deal with an underperforming team member? It is a tough, but common, situation for business owners to find themselves. Do you keep them to coach them, or do you let them go? Join Dr. Sabrina as she walks you through this process with clear actions to help you assess their potential for improvement and make the tough decision. This topic comes from a member of our Mighty Networks community at Tap the Potential. The scenario is that a long-time team member, who has been loyal and critical to the growth of the business, is underperforming and is uncoachable. It is a frustrating position. Let’s dive into this problematic situation with practical steps to move forward.   Profit by Design is a Tap the Potential Production.   Show Highlights: The cost of keeping underperforming team members, both monetary and the negative impact on your A-players How to identify underperforming team members with regular, one-to-one meetings with all team members Beginning steps to take in deciding whether or not to keep an underperforming team member: Identify clear expectations of performance for this team member. Document those expectations and communicate them to the team member. How to determine if an underperforming team member is coachable How to conduct a simple performance review with a 1-3 rating of expectations How to have the conversation with the team member about the performance review—and deal with the facts How to create a performance improvement plan for the next 4-6 weeks with clear expectations How to recognize that some team members may not be a long-term good fit as your business grows and more systems are put in place How your A-players will react in positive ways when an underperforming team member is let go Links and Resources:   Sign up for our free workshop, Unlocking Profit Potential: The Power of A-Players and How to Attract Them for 10x Growth. It happens on Thursday, November 16; don’t miss this opportunity!   Master your time and profit for the 4th quarter! Give us 20 minutes of your time, take the Better Business Better Life Assessment, and receive a free paperback copy of my book, The 4 Week Vacation®️.   Learn more about our courses, Coach Approach and Leadership Bootcamp at www.tapthepotential.com.     Our Better Business Better Life Jumpstart can help your profitability in every way. Sign up today!   Join the Tap the Potential Community on Mighty Networks: www.tapthepotential.com/group      Let us help you and your business! Book a call with us today!    Let us help you manage your time, your most valuable resource! Get your FREE copy of the Tap the Potential   Strategic Planner for 2023 at www.tapthepotential.com/planner.   Download Dr. Sabrina’s Introductory Training: How to Make Your Time Worth $10,000 an HourMentioned in this episode:TapthePotential.com/assessmentWould you like to have your own personalized list of $ 10,000-an-hour activities, the things that you know with confidence? If I focus on this area, it's going to improve the ease of doing business and the profitability of our business. Not only that, it will improve your quality of life. You can take our Better Business, Better Life assessment at TapthePotential.com/assessment, and you will have the opportunity to receive your very own personalized list of $ 10,000-an-hour activities. Plus, we will also send you a signed copy of my book The 4 Week Vacation™. Head on over to tapthepotential.com/assessment.

What do your clients REALLY think of you and your business? Figuring this out is a challenge for all of us business owners, and we can’t guess at it, make assumptions, or take it lightly. There is a formula to this realization, and we have the secret sauce to make it happen. In this behind-the-scenes episode, you’ll learn what we discovered when we interviewed our top clients and how we implemented big changes. Join us to learn more!   I’m joined by Tap the Potential’s Lead Strategist, Melissa Swire, who understands why this topic is essential to business success. We share a heart-wrenching reality that occurred two years ago when our client services had fallen off significantly. It took hard feedback from our clients to turn things around. Dramatic changes like these can happen for your business, too, and you can start with small steps taken in a consistent direction today!   Profit by Design is a Tap the Potential Production.   Show Highlights: A flashback to the hard truths of 2021, COVID struggles, and what our client survey revealed to us How we took action steps to improve our customer delivery, starting with the wishlist interview and quarterly action plan review meetings How we built accountability into our client coaching programs–and how our college intern, Mariella, makes it happen How Melissa has woven her business experience and background into the superior quality of service we give our clients How Melissa explains our three-tiered-system group approach and the Better Business Better Life Tracker Spreadsheet Why our business coaching program is holistic in nature Why Melissa identifies time management as THE KEY to being a successful entrepreneur How we help our clients create the wins they want, achieve work/life balance, and remain unstuck A recap of how our service delivery slipped off the rails–and the steps we took to get back on track Links and Resources: Sign up for our free workshop, Unlocking Profit Potential: The Power of A-Players and How to Attract Them for 10x Growth. It happens on Thursday, November 16; don’t miss this opportunity! Master your time and profit for the 4th quarter! Give us 20 minutes of your time, take the Better Business Better Life Assessment, and receive a free paperback copy of my book, The 4 Week Vacation®️. Learn more about our courses, Coach Approach and Leadership Bootcamp at www.tapthepotential.com.   Our Better Business Better Life Jumpstart can help your profitability in every way. Sign up today! Join the Tap the Potential Community on Mighty Networks: www.tapthepotential.com/group    Let us help you and your business! Book a call with us today!  Let us help you manage your time, your most valuable resource! Get your FREE copy of the Tap the Potential Strategic Planner for 2023 at www.tapthepotential.com/planner. Download Dr. Sabrina’s Introductory Training: How to Make Your Time Worth $10,000 an HourMentioned in this episode:TapthePotential.com/assessmentWould you like to have your own personalized list of $ 10,000-an-hour activities, the things that you know with confidence? If I focus on this area, it's going to improve the ease of doing business and the profitability of our business. Not only that, it will improve your quality of life. You can take our Better Business, Better Life assessment at TapthePotential.com/assessment, and you will have the opportunity to receive your very own personalized list of $ 10,000-an-hour activities. Plus, we will also send you a signed copy of my book The 4 Week Vacation™. Head on over to tapthepotential.com/assessment.

Would you agree that entrepreneurship can be an all-consuming endeavor? Have you found yourself neglecting your health, good nutrition, sleep, fitness, and other aspects of appropriate self-care? We are at increased risk for health-related issues because of work-related stress and intense lifestyle. Physical health ties into our mental health and effectiveness, and we deserve to be at our best. Let’s talk about the most important part of your entrepreneurial journey: taking care of YOU. Join us!   I’m joined by Chris Wilson, a Men Over 40 Health Expert who is a lifelong fitness and health advocate with nearly 25 years of experience in the fitness industry. He has worked alongside leaders in the industry, such as Charles Poliquin, mentor and friend Ben Prentiss, three-time World Champion Powerlifter Lloyd Weinstein, 4x Mr. Olympia Jay Cutler, IFBB Pros Darrem Charles, Ben Pakulski, John Hansen, BIG Aaron Reed, and his lifelong friend and Owner of Critical Bench, Mike Westerdal. Chris oversees the Strong By Design Podcast Show and the Critical Bench YouTube channels with over one million subscribers and over 4,000 videos.   Chris resides in Clearwater, Florida with his wife of 17 years, Samantha, and their beautiful children Kellan and Camryn. His passions outside of work: he loves the Lord, college and pro football, coaching youth baseball, dogs and cats, traveling with his family, family game time and movie night, as well as listening to podcasts, audiobooks, and loud music while driving to work.   Profit by Design is a Tap the Potential Production.   Show Highlights: How Chris came into his work in the health and fitness field through a lifelong love of sports and competition How to understand our successes in light of the failures and setbacks that bring us wisdom What we need to be aware of around health and the need for physical activity as we come into our 40s How moving our bodies helps our brains work better in critical thinking and problem-solving skills Why we should choose physical activities that have a level of enjoyment so we can have consistency and longevity How to overcome “gym shame” with confidence How Chris’ “Fit in Five” five-minute workout sessions can help anyone, especially beginners, with videos and a free downloadable pdf (Check them out at CriticalBench!) Links and Resources: Connect with Chris Wilson and Critical Bench: Website, YouTube, and Podcast Sign up for our free workshop, Unlocking Profit Potential: The Power of A-Players and How to Attract Them for 10x Growth. It happens on Thursday, November 16; don’t miss this opportunity! Master your time and profit for the 4th quarter! Give us 20 minutes of your time, take the Better Business Better Life Assessment, and receive a free paperback copy of my book, The 4 Week Vacation®️. Learn more about our courses, Coach Approach and Leadership Bootcamp at www.tapthepotential.com.   Our Better Business Better Life Jumpstart can help your profitability in every way. Sign up today! Join the Tap the Potential Community on Mighty Networks: www.tapthepotential.com/group    Let us help you and your business! Book a call with us today!  Let us help you manage your time, your most valuable resource! Get your FREE copy of the Tap the Potential Strategic Planner for 2023 at www.tapthepotential.com/planner. Download Dr. Sabrina’s Introductory Training: How to Make Your Time Worth $10,000 an HourMentioned in this episode:TapthePotential.com/assessmentWould you like to have your own personalized list of $ 10,000-an-hour activities, the things that you know with confidence? If I focus on this area, it's going to improve the ease of doing business and the profitability of our business. Not only that, it will improve your quality of life. You can take our Better Business, Better Life assessment at TapthePotential.com/assessment, and you will have the opportunity to receive your very own personalized list of $ 10,000-an-hour activities. Plus, we will also send you a signed copy of my book The 4 Week Vacation™. Head on over to tapthepotential.com/assessment.

“What role should I be hiring for next?” is a common question we hear from business owners who are at capacity and know they need to hire, but they are confused and don’t know which role they should hire for next with considerations about cash flow, profitability, and how the hiree will support the sweet spot of your business. In today’s show, I’ll give some parameters for determining your next hire to ensure the best fit for the team member AND the role. Join us to learn more!    Another common question is about hiring entry-level team members, supervisors, or both. I’ll walk you through these decisions and show how your current hiring decisions will impact your profit six months from now. We can’t overlook profit on the Profit by Design podcast! Join us for practical advice about your next hiring steps.   Profit by Design is a Tap the Potential Production.   Show Highlights: Why a focus on your business “sweet spot” is crucial for long-term hiring success How to take a long-term view and update your accountability chart (Our How to Hire the Best course and the Chart of $10,000 an Hour Activities can help!) How to build your hiring confidence by hiring for part-time roles and utilizing independent contractors Why you should never look to hire a “mini-me” or a “babysitter for warm bodies,” but instead, hire to replace warm-body team members How to craft your job ads and social media posts to position yourself as an employer of choice Why hiring decisions must be made by looking ahead to six months from now (Sign up for our upcoming free workshop, Unlocking Profit Potential.) How to keep the right perspective on hiring decisions by asking, “What does the business need?” Why a team of solid A-players can make ALL the difference in your business Links and Resources: Sign up for our free workshop, Unlocking Profit Potential to leverage your A-players to improve your profit potential. It happens on Thursday, November 16; don’t miss this opportunity! Master your time and profit for the 4th quarter! Give us 20 minutes of your time, take the Better Business Better Life Assessment, and receive a free paperback copy of my book, The 4 Week Vacation®️. Learn more about our courses, Coach Approach and Leadership Bootcamp at www.tapthepotential.com.   Our Better Business Better Life Jumpstart can help your profitability in every way. Sign up today! Join the Tap the Potential Community on Mighty Networks: www.tapthepotential.com/group   Mentioned in this episode:TapthePotential.com/assessmentWould you like to have your own personalized list of $ 10,000-an-hour activities, the things that you know with confidence? If I focus on this area, it's going to improve the ease of doing business and the profitability of our business. Not only that, it will improve your quality of life. You can take our Better Business, Better Life assessment at TapthePotential.com/assessment, and you will have the opportunity to receive your very own personalized list of $ 10,000-an-hour activities. Plus, we will also send you a signed copy of my book The 4 Week Vacation™. Head on over to tapthepotential.com/assessment.

Is your team as productive as they can be? Are you dealing with disengagement on your team? We are focusing on quick and effective strategies for implementing profit-boosting 1:1 meetings with your team members. Join me to learn the best strategies for resolving communication problems and boosting productivity.   In today’s episode, you’ll learn how to set clear objectives and goals for 1:1 meetings, tips for scheduling and structuring those meetings, and strategies for providing constructive feedback to your team members to keep them focused and fully engaged. Your team members are EVERYTHING to the success of your business, and it’s your responsibility to support and develop them into the best A-players they can be. Having consistent and purposeful 1:1 meetings with each of them is the key to communication, culture, and profitability. Let’s dive deeper into this topic!   Profit by Design is a Tap the Potential Production.   Show Highlights: How to get your team members focused on THE key result they should deliver Why 1:1 meetings help you know team members on a personal level with genuine connection and investment in them Why dedicated 1:1 meetings allow you to give constructive feedback, open communication lines about potential problems, and allow you and your team to be more productive Tips for profit-boosting 1:1 meetings: Start with their wins and successes to create a positive vibe. Update their progress on their key result. (Are they on track?) Find out if they are working from their strengths.  Ask what roadblocks and challenges they are experiencing and what support they need. Close the meeting with their takeaways, and don’t forget to check on their personal life and goals.  Why showing up for your team members prompts them to show up for your best clients and customers How to use 1:1 meetings as a tool for delivering constructive feedback because you’ve built trust Tips on using simple, clear, and effective performance evaluations Tips to overcoming common challenges in 1:1 meetings Links and Resources: Tap the Potential Leadership Bootcamp Tap the Potential Coach Approach Sign up for our free workshop, Unlocking Profit Potential to leverage your A-players to improve your profit potential. It happens on Thursday, November 16; don’t miss this opportunity! Master your time and profit for the 4th quarter! Give us 20 minutes of your time, take the Better Business Better Life Assessment, and receive a free paperback copy of my book, The 4 Week Vacation®️. Learn more about our courses, Coach Approach and Leadership Bootcamp at www.tapthepotential.com.  Our Better Business Better Life Jumpstart can help your profitability in every way. Sign up today! Join the Tap the Potential Community on Mighty Networks: www.tapthepotential.com/group    Let us help you and your business! Book a call with us today! Let us help you manage your time, your most valuable resource! Get your FREE copy of the Tap the Potential Strategic  Planner for 2023 at www.tapthepotential.com/planner.  Download Dr. Sabrina’s Introductory Training: How to Make Your Time Worth $10,000 an HourMentioned in this episode:TapthePotential.com/assessmentWould you like to have your own personalized list of $ 10,000-an-hour activities, the things that you know with confidence? If I focus on this area, it's going to improve the ease of doing business and the profitability of our business. Not only that, it will improve your quality of life. You can take our Better Business, Better Life assessment at TapthePotential.com/assessment, and you will have the opportunity to receive your very own personalized list of $ 10,000-an-hour activities. Plus, we will also send you a signed copy of my book The 4 Week Vacation™. Head on over to tapthepotential.com/assessment.

If you’ve been in business for any length of time, you have most likely had your share of PITA clients (those “pain in the assets” clients). They can make you want to pull your hair out and ask, “What kind of person does this? Why am I having to deal with this? How can I possibly fix this and make them happy?” They can put us in a terrible position and significantly impact our profitability AND our mental health. I have great news for you: a few simple changes can make a huge difference and position you to serve your best clients.    In this episode, you’ll learn why the PITA clients are finding you, the toll they are taking on you and your business, and how you can leave them behind and completely uplevel your business. Join me for today’s show to learn more!   Profit by Design is a Tap the Potential Production.   Show Highlights: Why you are vulnerable to PITA clients: saying YES to everything, cash flow spiral, people pleasing, and a lack of clearly-defined standards Why having immutable laws in place will help create clarity and alignment (Need to put immutable laws in place? Check out our Better Business Better Life Jumpstart! How PITA clients take a toll on your mental health, the health of your team members, and your overall profitability Steps to reduce your vulnerability to PITA clients and uplevel your business: Put a “velvet rope” around your business in the form of immutable laws. Become aware of who your top clients and customers are by applying the 80/20 principle. A case study in success: How Tina Smith of Creative LLC learned that she CAN afford to say NO Links and Resources: Master your time and profit for the 4th quarter! Give us 20 minutes of your time, take the Better Business Better Life Assessment, and receive a free paperback copy of my book, The 4 Week Vacation®️. Our Better Business Better Life Jumpstart can help your profitability in every way. Sign up today! Join the Tap the Potential Community on Mighty Networks: www.tapthepotential.com/group    Let us help you and your business! Book a call with us today!  Let us help you manage your time, your most valuable resource! Get your FREE copy of the Tap the Potential Strategic Planner for 2023 at www.tapthepotential.com/planner.  Download Dr. Sabrina’s Introductory Training: How to Make Your Time Worth $10,000 an HourMentioned in this episode:TapthePotential.com/assessmentWould you like to have your own personalized list of $ 10,000-an-hour activities, the things that you know with confidence? If I focus on this area, it's going to improve the ease of doing business and the profitability of our business. Not only that, it will improve your quality of life. You can take our Better Business, Better Life assessment at TapthePotential.com/assessment, and you will have the opportunity to receive your very own personalized list of $ 10,000-an-hour activities. Plus, we will also send you a signed copy of my book The 4 Week Vacation™. Head on over to tapthepotential.com/assessment.