Coaching Conversations in 2025

Tim Hagen
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Aug 2, 2020 • 6min

Measure Customer Success & Loyalty and You Now Have a Coaching Program

Send us a textOne of the toughest things we hear in our business is often leaders will say they don't have time to coach. Think about the following-what if customer satisfaction and loyalty were going down and it required staff members to change and approve their ability to converse and interact with customers with the same managers honestly recommend not coaching because they don't have time? Customer success and loyalty metrics are a great way not only to get managers to coach but provide them targeted goals that are guaranteed to drive the business going forward. Here are some statistics from an article found on customerthermometer.com:Just one poor customer experience is likely to push 89% of consumers to start doing business with a competitor, a study by Oracle famously claims. But what is even worse is that dissatisfied customers will tell about their bad experience to others! Research shows that 95% of customers share bad experiences with others. Out of which 45% share negative reviews on social media. And with 88% of customers trusting online reviews as much as they trust their own friends, social media can spread the “bad word” like a wildfire!In the same vein, good word-of-mouth can do miracles for brands. According to the Nielsen Global Survey, 83% of customers would trust recommendations from the people they know.Upcoming Webcast:Coaching to WOW ... Using The Voice of The Customer to Coach & Grow Talent: Sept. 10, 2020 12:00 PM Central Time Register Here:https://us02web.zoom.us/webinar/register/WN_ekHfL1OyS0ieBnvjufEMBAWelcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application a Progress Coaching 360 is a dynamic leadership development system that equips managers and teams with powerful coaching skills through a blend of training, real-time practice, peer learning, and feedback. It combines expert-led instruction, a train-the-trainer model, group coaching certification, and monthly coaching pods where leaders practice, share wins, and tackle challenges. With built-in accountability and hands-on application using Coaching Cards and best practice sessions, Progress Coaching 360 turns coaching from theory into action—building a sustainable culture of growth, feedback, and performance. Progress Coaching 360 teaches leaders how to coach and employees how to develop coachability skills. This unique combination helps build great workplace cultures. Get More Info Here: https://form.jotform.com/251187914739165
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Aug 2, 2020 • 11min

The NEW Coaching Weapon: The Voice of the Customer

Send us a textThis according to SuperOffice.com: We live in a customer-centric world. Business leaders, such as the CEO of Amazon, Jeff Bezos realized it early enough to define his business ethics as “customer obsession” and turned his company into a global symbol of success.Even though customer focus has been there for a while, Bezos seems to be its most devoted advocate, explaining: “All the success that we currently have is due to the fact that we put customers first.”The positive or negative word-of-mouth has the power to make or break any business.Just one poor customer experience is likely to push 89% of consumers to start doing business with a competitor, a study by Oracle famously claims. But what is even worse is that dissatisfied customers will tell about their bad experience to others! Research shows that 95% of customers share bad experiences with others. Out of which 45% share negative reviews on social media. And with 88% of customers trusting online reviews as much as they trust their own friends, social media can spread the “bad word” like a wildfire!In the same vein, good word-of-mouth can do miracles for brands. According to the Nielsen Global Survey, 83% of customers would trust recommendations from the people they know.Upcoming Webcast:Coaching to WOW ... Using The Voice of The Customer to Coach & Grow Talent: Sept. 10, 2020 12:00 PM Central Time Register Here:https://us02web.zoom.us/webinar/register/WN_ekHfL1OyS0ieBnvjufEMBAProgress Coaching has been helping organizations leverage the power of coaching for over 25 years by positioning managers to become conversatWelcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application a Progress Coaching 360 is a dynamic leadership development system that equips managers and teams with powerful coaching skills through a blend of training, real-time practice, peer learning, and feedback. It combines expert-led instruction, a train-the-trainer model, group coaching certification, and monthly coaching pods where leaders practice, share wins, and tackle challenges. With built-in accountability and hands-on application using Coaching Cards and best practice sessions, Progress Coaching 360 turns coaching from theory into action—building a sustainable culture of growth, feedback, and performance. Progress Coaching 360 teaches leaders how to coach and employees how to develop coachability skills. This unique combination helps build great workplace cultures. Get More Info Here: https://form.jotform.com/251187914739165
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Jul 30, 2020 • 8min

Meet Yeah Butt Bob

Send us a textMeet Yeah Butt Bob ! Don't we all have this type of person in our lives? You know, the type of person who's never wrong and they use the words like "yeah but" before you're done with the first sentence. These people are not bad people rather they have impulses and triggers that really eliminate them from becoming self aware of their opportunity to turn their performance around . This podcast will teach a very simple process instead of strategies to truly change things for the better. Welcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application a Progress Coaching 360 is a dynamic leadership development system that equips managers and teams with powerful coaching skills through a blend of training, real-time practice, peer learning, and feedback. It combines expert-led instruction, a train-the-trainer model, group coaching certification, and monthly coaching pods where leaders practice, share wins, and tackle challenges. With built-in accountability and hands-on application using Coaching Cards and best practice sessions, Progress Coaching 360 turns coaching from theory into action—building a sustainable culture of growth, feedback, and performance. Progress Coaching 360 teaches leaders how to coach and employees how to develop coachability skills. This unique combination helps build great workplace cultures. Get More Info Here: https://form.jotform.com/251187914739165
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Jul 30, 2020 • 3min

#1 Question to Use With Resistant People Who Need to Turn Things Around

Send us a textCheckout our NEW Manager Linkedin Page: https://www.linkedin.com/showcase/the-new-manager-coach/?Welcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application a Progress Coaching 360 is a dynamic leadership development system that equips managers and teams with powerful coaching skills through a blend of training, real-time practice, peer learning, and feedback. It combines expert-led instruction, a train-the-trainer model, group coaching certification, and monthly coaching pods where leaders practice, share wins, and tackle challenges. With built-in accountability and hands-on application using Coaching Cards and best practice sessions, Progress Coaching 360 turns coaching from theory into action—building a sustainable culture of growth, feedback, and performance. Progress Coaching 360 teaches leaders how to coach and employees how to develop coachability skills. This unique combination helps build great workplace cultures. Get More Info Here: https://form.jotform.com/251187914739165
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Jul 30, 2020 • 5min

Wanna Motivate Employees? Fuel Their Minds Positively

Send us a textThis simple podcast reveals a simple strategy to motivate employees to go above and beyond the call of duty. Employees need their minds fueled just like a ar so they run smoothly - this podcast shares some simple ideas to do that and motivate!Get Information on our NEW Digital Coaching Service for employees: click hereProgress Coaching has been helping organizations leverage the power of coaching for over 25 years by positioning managers to become conversational leaders. We offer a number of training reinforcement courses, in addition to one-on-one and group coaching, to provide unique support options tailored to YOUR company’s needs.It doesn’t end there! Our Coaching Enthusiast Community offers a platform for managers, training leaders, and HR professionals to swap stories, access live events, exclusive content, and more!Visit progresscoachingleader.com or email Stephanie@progresscoachingleader.com for more information.Welcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application a Progress Coaching 360 is a dynamic leadership development system that equips managers and teams with powerful coaching skills through a blend of training, real-time practice, peer learning, and feedback. It combines expert-led instruction, a train-the-trainer model, group coaching certification, and monthly coaching pods where leaders practice, share wins, and tackle challenges. With built-in accountability and hands-on application using Coaching Cards and best practice sessions, Progress Coaching 360 turns coaching from theory into action—building a sustainable culture of growth, feedback, and performance. Progress Coaching 360 teaches leaders how to coach and employees how to develop coachability skills. This unique combination helps build great workplace cultures. Get More Info Here: https://form.jotform.com/251187914739165
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Jul 26, 2020 • 5min

#1 Question for NEW Managers

Send us a textThis episode teaches new managers the number one question format that can lead to greater trust, collaboration, communication, and teamwork. It is imperative that new managers learn different questioning skills which can help insulate them from potential conflict as well as solidify greater teamwork and cooperation. It's called a Self-Actualized Question!Welcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application a Progress Coaching 360 is a dynamic leadership development system that equips managers and teams with powerful coaching skills through a blend of training, real-time practice, peer learning, and feedback. It combines expert-led instruction, a train-the-trainer model, group coaching certification, and monthly coaching pods where leaders practice, share wins, and tackle challenges. With built-in accountability and hands-on application using Coaching Cards and best practice sessions, Progress Coaching 360 turns coaching from theory into action—building a sustainable culture of growth, feedback, and performance. Progress Coaching 360 teaches leaders how to coach and employees how to develop coachability skills. This unique combination helps build great workplace cultures. Get More Info Here: https://form.jotform.com/251187914739165
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Jul 26, 2020 • 12min

NEW Managers: 5 Strategies to Build Trust (11 Minute Lesson)

Send us a textThis podcast teaches 5 specific strategies for new managers to build and sustain trust with the entire team as well as each individual on the merits of some of the most fundamental mistakes associated with trust building almost every manager has made. With That being said, building trust in establishing honesty is not an easy thing to do . The number one strategy taught within this lesson is go to the source. New managers cannot get tangled up in peoples inadequacies and lack of willingness to have direct conversation with one another where there's discord; ultimately, trying to bestow the ownership on the new manager to settle the issue . This is a dangerous place for new managers to be especially when trying to establish trust. The other four strategies provide specific steps that can be taken to build and establish trust with the team. Checkout Our NEW Manager Coaching Program: click hereWelcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application a Progress Coaching 360 is a dynamic leadership development system that equips managers and teams with powerful coaching skills through a blend of training, real-time practice, peer learning, and feedback. It combines expert-led instruction, a train-the-trainer model, group coaching certification, and monthly coaching pods where leaders practice, share wins, and tackle challenges. With built-in accountability and hands-on application using Coaching Cards and best practice sessions, Progress Coaching 360 turns coaching from theory into action—building a sustainable culture of growth, feedback, and performance. Progress Coaching 360 teaches leaders how to coach and employees how to develop coachability skills. This unique combination helps build great workplace cultures. Get More Info Here: https://form.jotform.com/251187914739165
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Jul 25, 2020 • 13min

New Manager Coaching: 50 / 50 Rule

Send us a textThis podcast teaches a very simple 50/50 rule every manager should adopt when they embark on their new leadership career. Often, new leaders focus on gaining 100% buy in from the team which can be an exercise in frustration. The 50/50 rule really positions new leaders to truly understand dynamics of a team they may inherit or have to create or build. The goal of the any leadership position Is to challenge the team to perform as well as position each and every member to achieve their personal and professional goals while supporting the team in the organization. This presents many moving targets and will encompass members of the team presenting conflict , discord with the team movement and momentum, trust, etc. All of this will require new managers to converse & coach to develop talent.Welcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application a Progress Coaching 360 is a dynamic leadership development system that equips managers and teams with powerful coaching skills through a blend of training, real-time practice, peer learning, and feedback. It combines expert-led instruction, a train-the-trainer model, group coaching certification, and monthly coaching pods where leaders practice, share wins, and tackle challenges. With built-in accountability and hands-on application using Coaching Cards and best practice sessions, Progress Coaching 360 turns coaching from theory into action—building a sustainable culture of growth, feedback, and performance. Progress Coaching 360 teaches leaders how to coach and employees how to develop coachability skills. This unique combination helps build great workplace cultures. Get More Info Here: https://form.jotform.com/251187914739165
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Jul 24, 2020 • 20min

2 Step Coaching Approach Makes Coaching Easy (19 Minute Master Lesson)

Send us a textThis podcast teaches a very specific easy to implement two step coaching approach. This lesson will teach a two-step process that literally makes it easy and during the podcast there is a lesson specific to coaching a negative attitude. Coaching is an art and often we want absolution In terms of fixing people or correcting people ; nevertheless, this is difficult because we're dealing with people. During these times unbelievable change and new work requirements had been bestowed upon our people and certainly with empathy we need to coach and engage with these people. Remember, the Gallup organization reports people engage 8 times more when we lead with the good things are doing versus constructive feedback , yet it begs the question Why do we often have leaders calling people into the office for the constructive stuff? The Progress principle reports people are at their most motivated state when improving & progressing in their jobs.  During this lesson we will teach you the two step process and how to transition from one step to the other smoothly and fluently to build greater engagement which leads to greater talent retention and development. Progress Coaching has been helping organizations leverage the power of coaching for over 25 years by positioning managers to become conversational leaders. We offer a number of training reinforcement courses, in addition to one-on-one and group coaching, to provide unique support options tailored to YOUR company’s needs.It doesn’t end there! Our Coaching Enthusiast Community offers a platform for managers, training leaders, and HR professionals to swap stories, access live events, exclusive content, and more!Visit www.ProgressCoachingLeader.com or email Stephanie@progresscoachingleader.com for more information.Welcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application a Progress Coaching 360 is a dynamic leadership development system that equips managers and teams with powerful coaching skills through a blend of training, real-time practice, peer learning, and feedback. It combines expert-led instruction, a train-the-trainer model, group coaching certification, and monthly coaching pods where leaders practice, share wins, and tackle challenges. With built-in accountability and hands-on application using Coaching Cards and best practice sessions, Progress Coaching 360 turns coaching from theory into action—building a sustainable culture of growth, feedback, and performance. Progress Coaching 360 teaches leaders how to coach and employees how to develop coachability skills. This unique combination helps build great workplace cultures. Get More Info Here: https://form.jotform.com/251187914739165
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Jul 19, 2020 • 23min

4 Non-Virtual Training & Coaching Strategies: 20 Minute Master Class

Send us a textThis podcast will teach why non-virtual training & coaching is now more vital than ever. In addition, we will teach 4 specific training & coaching strategies woven together to deliver increased learning, greater accountability, and less stress & fatigue. Here are the 4 strategies:Book & Post - this strategy combines books with team-driven accountability tactics that create greater retention and application. Journal-Based Coaching - this innovative approach combines learning with coaching that increases greater accountability and leaning application. {for more info on journal-based coaching: click here}Digital Coaching - this approach leverages micro-learning and a tool called "accountability activity sheets" that fuels employee's mind positively and to take action.{for more info on digital; coaching : click here}Quote & Reflect - this "one of a kind" approach literally uses inspiration and motivational quotes to drive learning and coaching together that facilitate better workplace engagement & action. Upcoming Webcast: How to Use Non-Virtual Training & Learning Strategies to Develop Talent During a Crisis: Aug 28, 2020 12:00 PM Central Time (US and Canada)Register Here: https://us02web.zoom.us/webinar/register/WN_cnBIDClJSvyZQhfI3oCm3gWelcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application a Progress Coaching 360 is a dynamic leadership development system that equips managers and teams with powerful coaching skills through a blend of training, real-time practice, peer learning, and feedback. It combines expert-led instruction, a train-the-trainer model, group coaching certification, and monthly coaching pods where leaders practice, share wins, and tackle challenges. With built-in accountability and hands-on application using Coaching Cards and best practice sessions, Progress Coaching 360 turns coaching from theory into action—building a sustainable culture of growth, feedback, and performance. Progress Coaching 360 teaches leaders how to coach and employees how to develop coachability skills. This unique combination helps build great workplace cultures. Get More Info Here: https://form.jotform.com/251187914739165

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