Coaching Conversations in 2025

Send us a textAccording to an online article on www.CustomerThermometer.com  the following research showed the value of a great customer experience:54% of customers have higher expectations for customer service today compared to one year ago.This percentage jumps to 66% for consumers aged from 18 to 34 years old.MicrosoftGartner predicts that 89% of businesses are expected to compete mainly on customer experience.GartnerGartner have also predicted that by 2019 more than 50% of organizations will redirect their investments to customer experience innovations.GartnerWorldwide, 67% of people believe that customer service as a whole is improving.MicrosoftIn 2017, 64% of Americans contacted some form of customer service.Statista52% of people around the globe believe that companies need to take action on feedback provided by their customers.MicrosoftAround the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand.MicrosoftWhen asking consumers what impacts their level of trust with a company, offering excellent customer service is ranked number one.ZendeskA customer experience promoter has a lifetime value to a company that’s 600 to 1,400% that of a detractor.Bain34% of companies are implementing “customer journey mapping” into their customer service.Welcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application aCoaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help: We provide many styles of speaking services: We provide virtual keynotes We specialize in 4 part virtual series (we always customize) We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talk Get More Info Here: https://form.jotform.com/241193119118149

Send us a text Before you listen to this podcast please understand I am not making light or trivializing the pandemic crisis or racism or our political divide. This is an edgy podcast lesson and its design is to help and not to create arguments.This is a 20 minute lesson that I truly hope helps. This is a four step lesson I hope helps people converse and work together and cooperate EVEN WHEN IN DISAGREEMENT!Welcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application aCoaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help: We provide many styles of speaking services: We provide virtual keynotes We specialize in 4 part virtual series (we always customize) We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talk Get More Info Here: https://form.jotform.com/241193119118149

Send us a textThis short podcast shows the # 1 leverage point we can use to facilitate coaching & change: THE VOICE OF THE CUSTOMER!Welcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application aCoaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help: We provide many styles of speaking services: We provide virtual keynotes We specialize in 4 part virtual series (we always customize) We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talk Get More Info Here: https://form.jotform.com/241193119118149

Send us a textOne of the toughest things we hear in our business is often leaders will say they don't have time to coach. Think about the following-what if customer satisfaction and loyalty were going down and it required staff members to change and approve their ability to converse and interact with customers with the same managers honestly recommend not coaching because they don't have time? Customer success and loyalty metrics are a great way not only to get managers to coach but provide them targeted goals that are guaranteed to drive the business going forward. Here are some statistics from an article found on customerthermometer.com:Just one poor customer experience is likely to push 89% of consumers to start doing business with a competitor, a study by Oracle famously claims. But what is even worse is that dissatisfied customers will tell about their bad experience to others! Research shows that 95% of customers share bad experiences with others. Out of which 45% share negative reviews on social media. And with 88% of customers trusting online reviews as much as they trust their own friends, social media can spread the “bad word” like a wildfire!In the same vein, good word-of-mouth can do miracles for brands. According to the Nielsen Global Survey, 83% of customers would trust recommendations from the people they know.Upcoming Webcast:Coaching to WOW ... Using The Voice of The Customer to Coach & Grow Talent: Sept. 10, 2020 12:00 PM Central Time Register Here:https://us02web.zoom.us/webinar/register/WN_ekHfL1OyS0ieBnvjufEMBAWelcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application aCoaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help: We provide many styles of speaking services: We provide virtual keynotes We specialize in 4 part virtual series (we always customize) We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talk Get More Info Here: https://form.jotform.com/241193119118149

Send us a textThis according to SuperOffice.com: We live in a customer-centric world. Business leaders, such as the CEO of Amazon, Jeff Bezos realized it early enough to define his business ethics as “customer obsession” and turned his company into a global symbol of success.Even though customer focus has been there for a while, Bezos seems to be its most devoted advocate, explaining: “All the success that we currently have is due to the fact that we put customers first.”The positive or negative word-of-mouth has the power to make or break any business.Just one poor customer experience is likely to push 89% of consumers to start doing business with a competitor, a study by Oracle famously claims. But what is even worse is that dissatisfied customers will tell about their bad experience to others! Research shows that 95% of customers share bad experiences with others. Out of which 45% share negative reviews on social media. And with 88% of customers trusting online reviews as much as they trust their own friends, social media can spread the “bad word” like a wildfire!In the same vein, good word-of-mouth can do miracles for brands. According to the Nielsen Global Survey, 83% of customers would trust recommendations from the people they know.Upcoming Webcast:Coaching to WOW ... Using The Voice of The Customer to Coach & Grow Talent: Sept. 10, 2020 12:00 PM Central Time Register Here:https://us02web.zoom.us/webinar/register/WN_ekHfL1OyS0ieBnvjufEMBAProgress Coaching has been helping organizations leverage the power of coaching for over 25 years by positioning managers to become conversational leaders. We offer a number of training reinforcement courses, in addition to one-on-one and group coaching, to provide unique support options tailored to YOUR company’s needs.It doesn’t end there! Our Coaching EntWelcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application aCoaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help: We provide many styles of speaking services: We provide virtual keynotes We specialize in 4 part virtual series (we always customize) We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talk Get More Info Here: https://form.jotform.com/241193119118149

Send us a textMeet Yeah Butt Bob ! Don't we all have this type of person in our lives? You know, the type of person who's never wrong and they use the words like "yeah but" before you're done with the first sentence. These people are not bad people rather they have impulses and triggers that really eliminate them from becoming self aware of their opportunity to turn their performance around . This podcast will teach a very simple process instead of strategies to truly change things for the better. Welcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application aCoaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help: We provide many styles of speaking services: We provide virtual keynotes We specialize in 4 part virtual series (we always customize) We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talk Get More Info Here: https://form.jotform.com/241193119118149

Send us a textCheckout our NEW Manager Linkedin Page: https://www.linkedin.com/showcase/the-new-manager-coach/?Welcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application aCoaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help: We provide many styles of speaking services: We provide virtual keynotes We specialize in 4 part virtual series (we always customize) We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talk Get More Info Here: https://form.jotform.com/241193119118149

Send us a textThis simple podcast reveals a simple strategy to motivate employees to go above and beyond the call of duty. Employees need their minds fueled just like a ar so they run smoothly - this podcast shares some simple ideas to do that and motivate!Get Information on our NEW Digital Coaching Service for employees: click hereProgress Coaching has been helping organizations leverage the power of coaching for over 25 years by positioning managers to become conversational leaders. We offer a number of training reinforcement courses, in addition to one-on-one and group coaching, to provide unique support options tailored to YOUR company’s needs.It doesn’t end there! Our Coaching Enthusiast Community offers a platform for managers, training leaders, and HR professionals to swap stories, access live events, exclusive content, and more!Visit progresscoachingleader.com or email Stephanie@progresscoachingleader.com for more information.Welcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application aCoaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help: We provide many styles of speaking services: We provide virtual keynotes We specialize in 4 part virtual series (we always customize) We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talk Get More Info Here: https://form.jotform.com/241193119118149

Send us a textThis episode teaches new managers the number one question format that can lead to greater trust, collaboration, communication, and teamwork. It is imperative that new managers learn different questioning skills which can help insulate them from potential conflict as well as solidify greater teamwork and cooperation. It's called a Self-Actualized Question!Welcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application aCoaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help: We provide many styles of speaking services: We provide virtual keynotes We specialize in 4 part virtual series (we always customize) We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talk Get More Info Here: https://form.jotform.com/241193119118149

Send us a textThis podcast teaches 5 specific strategies for new managers to build and sustain trust with the entire team as well as each individual on the merits of some of the most fundamental mistakes associated with trust building almost every manager has made. With That being said, building trust in establishing honesty is not an easy thing to do . The number one strategy taught within this lesson is go to the source. New managers cannot get tangled up in peoples inadequacies and lack of willingness to have direct conversation with one another where there's discord; ultimately, trying to bestow the ownership on the new manager to settle the issue . This is a dangerous place for new managers to be especially when trying to establish trust. The other four strategies provide specific steps that can be taken to build and establish trust with the team. Checkout Our NEW Manager Coaching Program: click hereWelcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application aCoaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help: We provide many styles of speaking services: We provide virtual keynotes We specialize in 4 part virtual series (we always customize) We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talk Get More Info Here: https://form.jotform.com/241193119118149