No Days Off with Brian Gubernick

Five stars don't come from competence alone. The truth? People don't rave about the product, they rave about how they were treated. In this episode, Brian Gubernick breaks down the hidden driver of top reviews: experience. It's not the transaction, it's the touch points. The difference between a four-star and a five-star review is the responsiveness, empathy, and connection your clients feel. Brian shares how to audit your testimonials, engineer meaningful client touch points, and make your people visible, so your service goes beyond delivery and creates loyalty. Your challenge today: add one new intentional touch point this week. Don't just be excellent at what you do, make people feel excellent while you do it. -- Text NDO to 59559 to subscribe to our daily texts + get a link to the newest episode. Tune in to this podcast every weekday morning for 10 minutes or less as Brian shares lessons and stories about how to make positive changes in your life and business, one day at a time. That's what the "No Days Off" movement is all about. The objective is to spend focused time each day improving in some small way. Each episode presents questions to contemplate, concepts to understand, and actions to take in Business & Leadership, Wealth & Finances, Personal Development & Growth, Time Management, Mindset & Attitude, Relationships, Family & Parenting, and Health. Visit our Resources Page to download helpful worksheets and diagrams: https://nodaysoff.com/templates/ Follow No Days Off Socials: Facebook: https://www.facebook.com/nodaysoffpodcast Instagram: https://www.instagram.com/nodaysoff_podcast/ Website: https://nodaysoff.com/ Meet Your Host: Brian Gubernick is a visionary leader with over 20 years of diverse business and life experience. Currently the Chief Real Estate Officer for PLACE Inc and Co-Founder of Metrix Masterminds, Brian has held numerous other significant roles in the real estate industry including property investor, Realtor, sales team owner, brokerage operating partner, title/escrow company investor, property management partner, and start-up executive. Brian has also trained and/or personally coached thousands of sales professionals on the tenants of business success, leadership, and personal development. Brian's passion for excellence is matched only by his love for family. He resides in Scottsdale, Arizona, with his wife and two daughters. When he's not creating exceptional real estate experiences or nurturing his entrepreneurial ventures, Brian can be found enjoying quality time with his loved ones. Part of the Win Make Give Podcast Network

Client churn doesn't usually show up as a flashing red warning light. It's quiet, subtle, and often invisible until it's already eroded your growth. In this episode, Brian Gubernick unpacks why retention is the real growth engine for any business and why obsessing over new client acquisition while ignoring churn is like filling a leaky bucket. You'll learn three tactical levers you can deploy immediately: Post-sale engagement that builds trust and loyalty from day one; Surprise-and-delight moments that transform transactions into relationships; Community building that makes leaving your business feel like leaving a tribe. Retention may not feel flashy, but it's where compounding begins. Protect what you've worked so hard to build, and watch how scaling becomes simpler. Because in business and in life retention is the new growth. -- Text NDO to 59559 to subscribe to our daily texts + get a link to the newest episode. Tune in to this podcast every weekday morning for 10 minutes or less as Brian shares lessons and stories about how to make positive changes in your life and business, one day at a time. That's what the "No Days Off" movement is all about. The objective is to spend focused time each day improving in some small way. Each episode presents questions to contemplate, concepts to understand, and actions to take in Business & Leadership, Wealth & Finances, Personal Development & Growth Time Management, Mindset & Attitude, Relationships, Family & Parenting, and Health. Visit our Resources Page to download helpful worksheets and diagrams: https://nodaysoff.com/templates/ Follow No Days Off Socials: Facebook: https://www.facebook.com/nodaysoffpodcast Instagram: https://www.instagram.com/nodaysoff_podcast/ Website: https://nodaysoff.com/ Meet Your Host: Brian Gubernick is a visionary leader with over 20 years of diverse business and life experience. Currently the Chief Real Estate Officer for PLACE Inc and Co-Founder of Metrix Masterminds, Brian has held numerous other significant roles in the real estate industry including property investor, Realtor, sales team owner, brokerage operating partner, title/escrow company investor, property management partner, and start-up executive. Brian has also trained and/or personally coached thousands of sales professionals on the tenants of business success, leadership, and personal development. Brian's passion for excellence is matched only by his love for family. He resides in Scottsdale, Arizona, with his wife and two daughters. When he's not creating exceptional real estate experiences or nurturing his entrepreneurial ventures, Brian can be found enjoying quality time with his loved ones. Part of the Win Make Give Podcast Network

Most people try to be generalists. They stay wide, spread thin, and wonder why they're stuck in the middle of the pack. But the real edge, the multiplier of credibility, opportunity, and income, comes from going narrow. In this episode, Brian Gubernick breaks down the five steps to becoming the expert in any subject. From choosing your lane, to going all-in on study and application, to building a reputation that sticks, you'll learn exactly how to transform from "just another player" into the go-to authority. Brian shares how this played out in his own career, why too many people waste years staying broad, and how you can take one specific area of focus and dominate it. The truth is simple: you can become the world's leading expert in almost anything -- the only variable is your level of commitment. Your challenge today: pick one thing worth mastering and take the first step toward it. No dabbling. No half-measures. Just focused obsession. -- Text NDO to 59559 to subscribe to our daily texts + get a link to the newest episode. Tune in to this podcast every weekday morning for 10 minutes or less as Brian shares lessons and stories about how to make positive changes in your life and business, one day at a time. That's what the "No Days Off" movement is all about. The objective is to spend focused time each day improving in some small way. Each episode presents questions to contemplate, concepts to understand, and actions to take in Business & Leadership, Wealth & Finances, Personal Development & Growth Time Management, Mindset & Attitude, Relationships, Family & Parenting, and Health. Visit our Resources Page to download helpful worksheets and diagrams: https://nodaysoff.com/templates/ Follow No Days Off Socials: Facebook: https://www.facebook.com/nodaysoffpodcast Instagram: https://www.instagram.com/nodaysoff_podcast/ Website: https://nodaysoff.com/ Meet Your Host: Brian Gubernick is a visionary leader with over 20 years of diverse business and life experience. Currently the Chief Real Estate Officer for PLACE Inc and Co-Founder of Metrix Masterminds, Brian has held numerous other significant roles in the real estate industry including property investor, Realtor, sales team owner, brokerage operating partner, title/escrow company investor, property management partner, and start-up executive. Brian has also trained and/or personally coached thousands of sales professionals on the tenants of business success, leadership, and personal development. Brian's passion for excellence is matched only by his love for family. He resides in Scottsdale, Arizona, with his wife and two daughters. When he's not creating exceptional real estate experiences or nurturing his entrepreneurial ventures, Brian can be found enjoying quality time with his loved ones. Part of the Win Make Give Podcast Network

In business and life, decisions don't come from the same place for everyone. Some of us lead with logic. Others lead with values. Thinkers weigh the data and poke holes in reasoning. Feelers focus on people, harmony, and impact. Neither is better, but if you don't recognize the difference, you'll miss deals, lose influence, and frustrate your team. In this episode, Brian Gubernick breaks down the key traits of thinkers and feelers, how to spot them, and - most importantly - how to flex your leadership style to connect with both. From Elon Musk's hard logic to Oprah Winfrey's empathy, from Jeff Bezos' demand for data to Richard Branson's people-first culture, Brian shows how the best leaders switch gears to win trust, close sales, and build stronger relationships. -- Text NDO to 59559 to subscribe to our daily texts + get a link to the newest episode. Tune in to this podcast every weekday morning for 10 minutes or less as Brian shares lessons and stories about how to make positive changes in your life and business, one day at a time. That's what the "No Days Off" movement is all about. The objective is to spend focused time each day improving in some small way. Each episode presents questions to contemplate, concepts to understand, and actions to take in Business & Leadership, Wealth & Finances, Personal Development & Growth Time Management, Mindset & Attitude, Relationships, Family & Parenting, and Health. Visit our Resources Page to download helpful worksheets and diagrams: https://nodaysoff.com/templates/ Follow No Days Off Socials: Facebook: https://www.facebook.com/nodaysoffpodcast Instagram: https://www.instagram.com/nodaysoff_podcast/ Website: https://nodaysoff.com/ Meet Your Host: Brian Gubernick is a visionary leader with over 20 years of diverse business and life experience. Currently the Chief Real Estate Officer for PLACE Inc and Co-Founder of Metrix Masterminds, Brian has held numerous other significant roles in the real estate industry including property investor, Realtor, sales team owner, brokerage operating partner, title/escrow company investor, property management partner, and start-up executive. Brian has also trained and/or personally coached thousands of sales professionals on the tenants of business success, leadership, and personal development. Brian's passion for excellence is matched only by his love for family. He resides in Scottsdale, Arizona, with his wife and two daughters. When he's not creating exceptional real estate experiences or nurturing his entrepreneurial ventures, Brian can be found enjoying quality time with his loved ones. Part of the Win Make Give Podcast Network

Comfort isn't soft. It's a competitive edge. Cotality's latest data shows that when choosing who to work with, buyers value comfort more than loyalty or convenience. Translation: people don't come back because you're the cheapest or the easiest, they come back because they trust you and feel at ease in the process. In this episode, Brian breaks down five lessons for operationalizing comfort in your business: why it drives repeat customers, how to spot the subtle signals of discomfort, the role of timing, how to intentionally design for it, and why trust built on authenticity, logic, and empathy, is at the core of it all. This week's challenge: audit your customer journey for friction points and run a quick trust diagnostic on yourself and your team. The question isn't if you provide comfort, it's whether you've designed it into every step of your business. -- Text NDO to 59559 to subscribe to our daily texts + get a link to the newest episode. Tune in to this podcast every weekday morning for 10 minutes or less as Brian shares lessons and stories about how to make positive changes in your life and business, one day at a time. That's what the "No Days Off" movement is all about. The objective is to spend focused time each day improving in some small way. Each episode presents questions to contemplate, concepts to understand, and actions to take in Business & Leadership, Wealth & Finances, Personal Development & Growth Time Management, Mindset & Attitude, Relationships, Family & Parenting, and Health. Visit our Resources Page to download helpful worksheets and diagrams: https://nodaysoff.com/templates/ Follow No Days Off Socials: Facebook: https://www.facebook.com/nodaysoffpodcast Instagram: https://www.instagram.com/nodaysoff_podcast/ Website: https://nodaysoff.com/ Meet Your Host: Brian Gubernick is a visionary leader with over 20 years of diverse business and life experience. Currently the Chief Real Estate Officer for PLACE Inc and Co-Founder of Metrix Masterminds, Brian has held numerous other significant roles in the real estate industry including property investor, Realtor, sales team owner, brokerage operating partner, title/escrow company investor, property management partner, and start-up executive. Brian has also trained and/or personally coached thousands of sales professionals on the tenants of business success, leadership, and personal development. Brian's passion for excellence is matched only by his love for family. He resides in Scottsdale, Arizona, with his wife and two daughters. When he's not creating exceptional real estate experiences or nurturing his entrepreneurial ventures, Brian can be found enjoying quality time with his loved ones. Part of the Win Make Give Podcast Network

Discover how lessons from endurance racing can amplify your entrepreneurial journey. Learn four pivotal tactics to outlast challenges and silence the inner critic. Master self-talk and maintain focus on your goals, as you navigate the grind of building a business. Whether facing physical peaks or entrepreneurial hurdles, remember: success is reserved for those who persist. Equip yourself with strategies to keep moving forward and never tap out!

Unlock the secret to long-term success by learning how to avoid stupidity. Explore seven critical factors that can lead even the brightest minds to overlook important information. Delve into the impact of stress, overconfidence, and groupthink on decision-making. Discover proactive strategies to safeguard against poor choices in challenging environments. It's all about consistently making smarter decisions and avoiding the pitfalls that can derail your progress.

Explore the four distinct levels of reading and their impact on knowledge retention. Learn how to choose books intentionally, ensuring they serve a purpose beyond mere entertainment. Discover the benefits of rereading favorite titles and practical tips for establishing a daily reading habit. Even reading just 25 pages a day can lead to significant literary growth. Most importantly, understand that applying what you read is crucial for true progress, turning information into a competitive advantage.

Your self-talk is either the fuel in your tank or the anchor around your ankles and most people don't even realize which one they're carrying. In this episode, Brian unpacks why the voice in your head matters more than you think, how it's been programmed since childhood, and why high achievers deliberately coach themselves instead of criticizing themselves. You'll learn how your internal dialogue sets the boundaries for your behavior, how to flip even 10% of your negative self-talk into constructive fuel, and why aligning your thoughts, energy, and actions is the fastest way to compound results. Plus, a 48-hour experiment to catch and reprogram the mental scripts holding you back. This isn't fluff, it's the operating system that runs your life. Time to take control of it. -- Text NDO to 59559 to subscribe to our daily texts + get a link to the newest episode. Tune in to this podcast every weekday morning for 10 minutes or less as Brian shares lessons and stories about how to make positive changes in your life and business, one day at a time. That's what the "No Days Off" movement is all about. The objective is to spend focused time each day improving in some small way. Each episode presents questions to contemplate, concepts to understand, and actions to take in Business & Leadership, Wealth & Finances, Personal Development & Growth Time Management, Mindset & Attitude, Relationships, Family & Parenting, and Health. Visit our Resources Page to download helpful worksheets and diagrams: https://nodaysoff.com/templates/ Follow No Days Off Socials: Facebook: https://www.facebook.com/nodaysoffpodcast Instagram: https://www.instagram.com/nodaysoff_podcast/ Website: https://nodaysoff.com/ Meet Your Host: Brian Gubernick is a visionary leader with over 20 years of diverse business and life experience. Currently the Chief Real Estate Officer for PLACE Inc and Co-Founder of Metrix Masterminds, Brian has held numerous other significant roles in the real estate industry including property investor, Realtor, sales team owner, brokerage operating partner, title/escrow company investor, property management partner, and start-up executive. Brian has also trained and/or personally coached thousands of sales professionals on the tenants of business success, leadership, and personal development. Brian's passion for excellence is matched only by his love for family. He resides in Scottsdale, Arizona, with his wife and two daughters. When he's not creating exceptional real estate experiences or nurturing his entrepreneurial ventures, Brian can be found enjoying quality time with his loved ones. Part of the Win Make Give Podcast Network

In leadership, influence isn't about having the best idea, it's about making sure it lands. The problem? We often speak in the way we want to hear, not in the way the other person needs to hear it. In today's episode, Brian breaks down how to quickly read whether you're dealing with an extrovert or an introvert -- often within the first few minutes of a conversation -- and how to tailor your delivery so your message connects, influences, and moves them into action. He covers: the three cues that reveal someone's natural wiring, how to energize an extrovert without faking your personality Why silence from an introvert doesn't mean resistance, the exact language to use when pitching to each type, and the one leadership mistake that makes you lose trust instantly. This isn't about slapping a label on people. It's about respecting how they process the world and adapting your style to meet them there. Do this well, and you'll win support faster, not by changing your message, but by changing how you deliver it. -- Text NDO to 59559 to subscribe to our daily texts + get a link to the newest episode. Tune in to this podcast every weekday morning for 10 minutes or less as Brian shares lessons and stories about how to make positive changes in your life and business, one day at a time. That's what the "No Days Off" movement is all about. The objective is to spend focused time each day improving in some small way. Each episode presents questions to contemplate, concepts to understand, and actions to take in Business & Leadership, Wealth & Finances, Personal Development & Growth Time Management, Mindset & Attitude, Relationships, Family & Parenting, and Health. Visit our Resources Page to download helpful worksheets and diagrams: https://nodaysoff.com/templates/ Follow No Days Off Socials: Facebook: https://www.facebook.com/nodaysoffpodcast Instagram: https://www.instagram.com/nodaysoff_podcast/ Website: https://nodaysoff.com/ Meet Your Host: Brian Gubernick is a visionary leader with over 20 years of diverse business and life experience. Currently the Chief Real Estate Officer for PLACE Inc and Co-Founder of Metrix Masterminds, Brian has held numerous other significant roles in the real estate industry including property investor, Realtor, sales team owner, brokerage operating partner, title/escrow company investor, property management partner, and start-up executive. Brian has also trained and/or personally coached thousands of sales professionals on the tenants of business success, leadership, and personal development. Brian's passion for excellence is matched only by his love for family. He resides in Scottsdale, Arizona, with his wife and two daughters. When he's not creating exceptional real estate experiences or nurturing his entrepreneurial ventures, Brian can be found enjoying quality time with his loved ones. Part of the Win Make Give Podcast Network Part of the Win Make Give Podcast Network