PayPod: The Payments and Fintech Podcast

Episode Topic: In this engaging episode of PayPod: The Payments and Fintech Podcast, our host, Jacob Hollabaugh, invites Rich Kiel, Managing Director of Enterprise Sales for Backbase, to delve into the dynamic world of "engagement banking." This insightful discussion revolves around modernizing legacy banking systems, the critical aspect of differentiation within the financial industry, and the lessons to be learned from recent events. Rich Kiel and Jacob dissect this transformative approach that Backbase champions, which centers on re-architecting banking to prioritize the customer's experience. Lessons You’ll Learn: Throughout the conversation, Rich Kiel imparts invaluable lessons relevant to the ever-evolving banking landscape. Kiel underscores the need for financial institutions to adapt swiftly to cater to the expectations of the incoming generation of customers, who are accustomed to digital convenience and personalized interactions. The episode emphasizes the significance of hyper-personalization and the art of anticipating customer needs before they are expressed. Additionally, Kiel highlights the role of innovation, trust, and safety in navigating the challenges and opportunities in the banking sector. About Our Guest: Rich Kiel's extensive experience in the financial services market and engagement banking, spanning over 35 years, makes him the perfect guest to shed light on these critical industry topics. As the Managing Director of Enterprise Sales for Backbase, a globally recognized financial technology company with two decades of experience, Kiel brings a wealth of knowledge and insights to the discussion. His expertise adds depth and credibility to the conversation, making this episode a must-listen for anyone interested in the fintech and banking sphere. Topics Covered: The episode covers a wide spectrum of compelling topics. Rich Kiel and Jacob delve into the concept of engagement banking, offering a comprehensive understanding of how it differs from traditional banking and its significance in the digital age. They also discuss the challenges and opportunities arising from the changing preferences of the younger generation of customers. Moreover, the conversation explores the pivotal role of data analysis, AI, and machine learning in shaping the future of engagement banking and financial services. Discover how Backbase and other industry leaders are driving innovation and transformation in the world of finance. Check out our website: www.soarpay.com

Do you know what happens to your financial accounts after several years of inactivity? In this episode of PayPod, host Jacob Hollabaugh sits down with Stephanie Mertz of Eisen to discuss the importance of technology, data security and integrity, and the need for standardization across the industry. Eisen is the first automated escheatment management system for banks and fintech. Watch this episode for a fun interesting dive into this latest development in payments and fintech. 

A seamless and user-friendly digital wallet that combines the benefits of fiat and cryptocurrencies? In this episode of PayPod, host Jacob Hollabaugh sits down withDaniel Strele-Ramonis of Renegade to discuss how the Renegade app is revolutionizing the way we handle money and cryptocurrencies. Renegade combines traditional banking and cryptocurrencies in one environment. Watch this episode for a fun and interesting dive into this latest development in payments and fintech. www.soarpay.com/2023/09/renegade/

Shouldn't banks prioritize being fintech friendly to stay competitive? In this episode of PayPod, host Jacob Hollabaugh sits down with Harry Gunsallus of Owners Bank to discuss how the banking industry has been disrupted by non-traditional players. Owners Bank is a digital bank. Watch this episode for a fun and interesting dive into this latest development in payments and fintech.  www.soarpay.com/2023/09/ownersbank

Nancy Sansom of Versapay discusses B2B fintech and Collaborative Accounts Receivable Network. The podcast explores the challenges of B2B payments, importance of credit card processing, complexity of B2B, and the impact of digital tools and AI on relationships.

From their early days as competitors to Instagram, to their collaborations with defense organizations. In this episode of PayPod, host Jacob Hollabaugh sits down with Mindaugas Eglinskas of PIXEVIA to discuss the fascinating story behind the creation of autonomous stores. PIXEVIA is an AI platform for retail, which eliminates tills, provides best customer experience for store clients, and optimizes operations for store managers. Watch this episode for a fun and interesting dive into this latest development in payments and fintech. www.soarpay.com/2023/08/pixevia/

Are you interested in understanding the growth journey of SMEs? In this episode of PayPod, host Jacob Hollabaugh sits down with Mantvydas Stareika of CapitalBox to discuss How Fintechs Provide Solutions for Small Companies. CapitalBox provides timely, trusted, and tailored alternative funding solutions to businesses that form the backbone of the European innovation economy. Watch this episode for a fun and interesting dive into this latest development in payments and fintech. www.soarpay.com/2023/08/capitalbox/

In this episode of PayPod, host Jacob Hollabaugh sits down with Padhu Raman of Osa to discuss the changing landscape of the supply chain industry and the key factors affecting its evolution. Osa Commerce is an innovative technology company on a mission to tackle the data chaos in the supply chain. Watch this episode for a fun and interesting dive into this latest development in payments and fintech. www.soarpay.com/2023/08/osa/ www.soarpay.com/2023/08/osa/

Have you ever wondered how venture capitalists evaluate investment opportunities? In this episode of PayPod, host Jacob Hollabaugh sits down with Megan Kao of Contrary to discuss  the potential growth in B2B due to outdated systems. Contrary is a venture fund that identifies and invests in the world's top talent. Watch this episode for a fun and interesting dive into this latest development in payments and fintech. www.soarpay.com/2023/08/contrary