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PayPod: The Payments and Fintech Podcast
Equipping B2B Accounts Receivable to Thrive in the Digital Age with Nancy Sansom of Versapay
Sep 4, 2023
Nancy Sansom of Versapay discusses B2B fintech and Collaborative Accounts Receivable Network. The podcast explores the challenges of B2B payments, importance of credit card processing, complexity of B2B, and the impact of digital tools and AI on relationships.
29:22
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Quick takeaways
- B2B Commerce faces challenges such as partial payments, disputes, and complex integrations, leading to a delay in digitization.
- Accounts Receivable departments are crucial in the invoice-to-cash process, and automation combined with human connection can greatly improve customer experience.
Deep dives
The Challenges of B2B Commerce
B2B Commerce has lagged behind B2C due to its inherent complexity. Factors such as partial payments, different payment types, incentives, disputes, damaged goods, and separate remittance information pose challenges. Integrations with ERP and accounting systems, as well as complex requirements from card networks, also contribute to the delay in full digitization.
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Discover
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