Episode Topic:

In this engaging episode of PayPod: The Payments and Fintech Podcast, our host, Jacob Hollabaugh, invites Rich Kiel, Managing Director of Enterprise Sales for Backbase, to delve into the dynamic world of "engagement banking." This insightful discussion revolves around modernizing legacy banking systems, the critical aspect of differentiation within the financial industry, and the lessons to be learned from recent events. Rich Kiel and Jacob dissect this transformative approach that Backbase champions, which centers on re-architecting banking to prioritize the customer's experience.

Lessons You’ll Learn:

Throughout the conversation, Rich Kiel imparts invaluable lessons relevant to the ever-evolving banking landscape. Kiel underscores the need for financial institutions to adapt swiftly to cater to the expectations of the incoming generation of customers, who are accustomed to digital convenience and personalized interactions. The episode emphasizes the significance of hyper-personalization and the art of anticipating customer needs before they are expressed. Additionally, Kiel highlights the role of innovation, trust, and safety in navigating the challenges and opportunities in the banking sector.

About Our Guest:

Rich Kiel's extensive experience in the financial services market and engagement banking, spanning over 35 years, makes him the perfect guest to shed light on these critical industry topics. As the Managing Director of Enterprise Sales for Backbase, a globally recognized financial technology company with two decades of experience, Kiel brings a wealth of knowledge and insights to the discussion. His expertise adds depth and credibility to the conversation, making this episode a must-listen for anyone interested in the fintech and banking sphere.

Topics Covered:

The episode covers a wide spectrum of compelling topics. Rich Kiel and Jacob delve into the concept of engagement banking, offering a comprehensive understanding of how it differs from traditional banking and its significance in the digital age. They also discuss the challenges and opportunities arising from the changing preferences of the younger generation of customers. Moreover, the conversation explores the pivotal role of data analysis, AI, and machine learning in shaping the future of engagement banking and financial services. Discover how Backbase and other industry leaders are driving innovation and transformation in the world of finance.

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