Offer Accepted

What if your recruiting framework actually helped you close more offers?Bryan Power, Chief People Officer at Nextdoor, joins Shannon to unpack the practical strategy behind their AAA approach to recruiting. With over 20 years of experience leading teams at companies like Yahoo and Block, Bryan brings a clear, structured lens to the chaos of hiring.He outlines the AAA framework on how attraction, assessment, and acquisition function as distinct stages, each with its own metrics and challenges. The conversation covers how to track what matters, when to intervene, and why teams often focus on the wrong part of the funnel. Bryan also explains how his team uses a consistent but flexible process to create standout candidate experiences.Key takeaways:Offers accepted is the most important metric: If candidates aren’t joining, the rest of your pipeline doesn’t matter.Three A’s help diagnose issues: Clear metrics at each stage reveal where your process is breaking down.Not all candidates come equal: Referrals, sourced leads, and online applicants need different handling.Consistency supports personalization: Recruiters can deliver a tailored experience when supported by a repeatable system.Timestamps: (00:00) Introductions(02:42) The three As: Attraction, Assessment, Acquisition(06:27) Balancing pipeline recruiter focus(08:40) Evaluating sourcing channel noise(10:17) Data for hiring alignment(12:53) Engineering’s 90% failure rate(16:55) Diagnosing core team issues(19:35) Standardizing key recruiter moments(24:31) Relationships drive offer acceptance(28:20) Recruiters trusted beyond hiring

Can talent leaders establish themselves as essential players in headcount planning? Mario Espindola, Senior Director of Talent Operations at SignalFire, shares his insights with Shannon Ogborn on how talent acquisition can secure a seat at the decision-making table. They discuss how understanding business metrics and collaborating with finance can improve efficiency and drive better outcomes. To learn more about startup headcount planning, you can check out his article on the topic here.Mario explains how talent leaders, once excluded from strategic discussions, are now becoming essential players in today’s tech-driven landscape. By mastering data, talent leaders can participate in key conversations and lead proactive, informed recruiting efforts.Key Takeaways:Data-driven decisions foster credibility: Reliable market data and internal performance metrics position talent leaders as indispensable in planning processes.Eliminating silos enhances focus: Aligning talent strategy with business goals increases precision in role definitions and prioritizes impactful hiring.Real-time feedback refines clarity: Regular updates based on performance and market shifts support adaptive strategies that meet current business needs.Team integration builds successful outcomes: Collaboration across functions turns hiring into a comprehensive exercise, ensuring all voices are considered in the journey to recruiting success.Timestamps: (00:00) Redefining Hiring Excellence: Structured Hiring and Role Intakes(02:41) Why Talent Leaders Were Historically Absent from Headcount Planning(04:38) Downstream Effects of Excluding Talent from Strategic Conversations(09:03) Transforming Recruiters into True Talent Partners(11:15) Mastering Market Data to Influence Headcount Planning(13:10) How Talent Leaders Gain Credibility and a Seat at the Table(17:46) Data Talent Leaders Should Always Have Ready(22:11) Preparing for Leadership Meetings on Headcount Strategy(25:38) Defining Hiring Excellence: Structured Process and Team Collaboration(28:30) Recruiting Hot Take: The Inefficiency of Evergreen Catch-All Job Requisitions

Hebba Youssef, CPO at Workweek and Creator of I Hate It Here, shares her sharp insights on modern HR practices. She argues for the shift from traditional interviews to project-based assessments, emphasizing how thoughtful evaluations lead to better hiring outcomes. The conversation highlights the importance of rubrics for fair evaluation and the role of transparency in enhancing candidate experience. Hebba also discusses how early projects can save time and improve selection accuracy, all while fostering a more equitable hiring process.

What should a newly-hired talent leader focus on in their first 100 days?Jeff Winter, VP of Talent Acquisition at Grammarly, has spent decades helping companies scale. As the first recruiter at Chime, he helped grow the team from 100 to 1,500 employees—experience that shaped his approach to stepping into leadership roles with impact.In this conversation with Shannon, Jeff shares how new TA leaders can build trust, assess existing hiring processes, and make meaningful changes without disrupting what works. He explains why listening is the most valuable skill in those first months, how to align with finance and engineering leaders, and why hiring excellence starts with clarity, not speed.Key Takeaways: Listening builds trust faster than action: The best leaders don’t walk in with a rigid playbook. They start by learning the history, understanding challenges, and earning credibility.Finance and engineering are key partners in hiring success: Aligning with finance helps ensure responsible headcount planning, while strong engineering partnerships make recruiting more effective.Not every process needs to be rebuilt: Before changing systems or workflows, leaders should assess what’s working and where there are opportunities to improve efficiency.Treating recruiting as a strategic advantage: The best hiring teams don’t just move candidates through a pipeline. They help shape the company’s culture and long-term success.Timestamps: (00:00) Introduction(02:20) The importance of a listening tour in leadership transitions(03:52) Why new TA leaders need a 100-day plan(07:42) Building trust and credibility across an organization(12:18) Evaluating existing recruiting systems and tools(15:08) The hidden costs of unused hiring tools(24:08) How hiring processes need to evolve with changing workforces

What if you could hire faster and make better hiring decisions?Anna Hall, Lead GTM Recruiter at Ashby, has spent over a decade in talent acquisition, refining data-driven hiring strategies that help teams scale efficiently. At Ashby, she’s built a structured approach that enables hiring managers to make faster, more confident decisions—without sacrificing candidate experience.In this conversation with Shannon, Anna breaks down why cohort hiring works, how it reduces time to fill, and why it’s not just for entry-level roles. She also shares actionable insights on setting up the process for success, using data to improve hiring outcomes, and creating a smooth experience for both candidates and teams.Key Takeaways: Structured hiring leads to better decisions: When hiring managers assess talent as a group rather than in isolation, they can compare candidates more effectively and make stronger, more confident decisions.Efficiency doesn’t mean rushing: Cohort hiring requires more planning upfront, but that extra preparation pays off with reduced time-to-fill and smoother collaboration between recruiters and hiring teams.Data is your best friend: Understanding application ratios, pass-through rates, and pipeline health is critical to making cohort hiring successful. The right data helps predict hiring needs and avoids last-minute scrambling.Predictability benefits everyone: Candidates appreciate knowing where they stand in the process, while recruiters and hiring managers gain clarity on timelines, workload, and hiring goals.Timestamps: (00:00) Introduction(02:08) Understanding cohort hiring and how it works(03:56) Common misconceptions about cohort hiring(06:02) Key benefits of the cohort model for efficiency and equity(10:21) Potential pitfalls and how to avoid them(17:03) Using data to optimize the hiring pipeline(19:44) Results and impact of cohort hiring on time to fill(24:50) The role of feedback in recruiting

How is AI reshaping recruiting, and where does the human element fit in?Jan Tegze, Director of Talent Acquisition and a multi-time published author, shares his insights on the evolving world of talent acquisition in the age of AI. With over 20 years of experience, Jan shares how AI tools boost recruiting efficiency while preserving the human touch essential for long-term success.In this conversation with Shannon, you’ll learn about the shift from transactional to strategic recruiting and the importance of upskilling in AI and leveraging technology responsibly. He also highlights the critical role of human connection, trust, and empathy in a field increasingly shaped by automation.Key Takeaways: Upskilling is non-negotiable: AI proficiency is becoming as fundamental as email and sourcing skills. Learning to craft prompts and use AI tools effectively will help you maintain an advantage in the recruiting market.Balance human and AI elements: AI can streamline repetitive tasks and boost efficiency. Building relationships and making judgment calls, however, are still distinctly human responsibilities no robot should take over.Embrace experimentation: Test and compare AI tools to find what works best for your team. A thoughtful approach to implementation ensures better results and smarter workflows.Prioritize trust and respect: Recruiting isn’t just about filling positions. Building meaningful, long-term relationships with candidates can strengthen your reputation and create a lasting impact.Timestamps: (00:00) Introduction(01:57) How AI is transforming recruiting(03:21) Why upskilling in AI is crucial for recruiters(05:33) Using AI to improve productivity and quality of life(07:28) Learning AI tools through experimentation(13:34) Security considerations when using AI in recruiting(17:25) The balance between human and AI in hiring(23:22) The future of recruiting in the AI era(29:11) Achieving hiring excellence through relationships

A strong EVP is the cornerstone of hiring success and retention.In this episode, Cara Brennan Allamano, Co-founder of PeopleTech Partners, shares how to craft an EVP that not only attracts the right talent but also aligns your team around a shared vision. She shares a data-driven approach—asking employees why they joined, why they stay, and what keeps them motivated—to build an EVP that reflects your true strengths. You’ll also learn why stakeholder alignment is critical and how to make sure you maintain it beyond initial creation.Listen to learn how to turn your EVP into a practical tool that helps hiring managers, recruiters, and leaders build authentic, consistent connections with candidates.Key Takeaways: Build with intention: Start by asking employees why they joined, why they stay, and what keeps them motivated. This three-question approach creates a foundation for an EVP that reflects your company’s strengths and values.Keep it practical: Your EVP should guide decision-making, help hiring teams communicate consistently, and ensure alignment across the organization.Evolve as you grow: Check in with your EVP at regular intervals or during key milestones. This ensures it continues to reflect your company’s priorities and resonates with employees and candidates alike.Align early and often: Stakeholder alignment isn’t a one-time exercise. Your EVP should be deeply connected to your business strategy, with buy-in from leadership, recruiters, and hiring managers. A misaligned EVP leads to misaligned hires—and, ultimately, higher attrition.Evolve with data: Your EVP isn’t static. Revisit it at least twice a year and at key company milestones. Use data-driven discovery—listen to candidates, survey top performers, and track what actually keeps people engaged—to keep your EVP relevant and effective.Timestamps: (00:00) Introduction(01:16) Defining an EVP and its role in hiring success(03:39) Who owns the EVP and its connection to business strategy(05:35) Steps to build an authentic EVP internally(07:56) Key questions for EVP discovery: Why employees join and stay(13:21) Structuring an EVP for internal and external use(19:47) Stakeholder alignment and testing your EVP(24:52) Improving time to hire and offer acceptance rates(31:11) Hot take: Trusting recruiters to drive decision-making

Every touchpoint with a candidate, even a rejection, is an opportunity to foster engagement and connection.In this conversation with Shannon, Selcan Sengul, Senior Director of Talent & People Operations at Taxfix, shares how her team revamped their approach to candidate communication. She talks about human-centered recruiting, from personalized rejection templates to aligning with DEI goals. You’ll also learn about the role of transparency, consistency, and feedback loops in creating a memorable candidate experience that reflects a company’s values.Key Takeaways: Turn rejection into a thoughtful experience: Every "no" is an opportunity to leave a lasting impression. Craft templates that offer actionable feedback, direct candidates to valuable resources, and infuse a personal touch to show you care about their journey—even when it doesn't lead to your team.Streamline without sacrificing empathy: Automation is your ally for repetitive tasks like scheduling and rejections. But don’t let efficiency dull your humanity. Smart tools paired with compassionate messaging ensure candidates feel respected at every step.Set the stage for success from day one: A solid kickoff is the backbone of a great hiring process. Align with your team on clear job descriptions, panel roles, and process expectations to keep everyone marching toward the same goal. The result? A smoother, more rewarding hiring journey for all.Timestamps: (00:00) Introduction(02:05) Defining candidate experience and its impact on trust(05:16) Kickoffs and job descriptions as foundational steps(08:22) Leveraging templates to enhance candidate experience(12:07) Implementing rejection templates to improve efficiency(15:06) Balancing automation and personalization in messaging(20:23) Measuring success: NPS scores and brand perception(24:52) Achieving hiring excellence through alignment and fairness(30:07) Viewing the job search as a marketing exercise

How do you balance data-driven recruiting with a deeply human approach to hiring?José Benitez Cong, CPO at Humane, shares his perspective on balancing the art and science of recruiting, showcasing how the right mix of data, AI, and personal connection can transform hiring into a long-term strategic advantage.In this conversation with Shannon, José discusses moving beyond transactional recruiting to build trust with candidates and teams. He also explores the critical distinction between quality of hire—an early assessment of a candidate’s potential—and impact of hire, which validates long-term contributions. You’ll learn how companies can measure and optimize both metrics to build teams that drive lasting value.Key Takeaways: Rethink the hiring lifecycle: Success isn’t just about hiring the best candidate—it’s about supporting their entire journey, from onboarding to offboarding, to maximize their impact.Leverage AI to enhance, not replace: Tools like GPTs can supercharge efficiency by automating repetitive tasks. It frees up recruiters to focus on building meaningful connections with candidates and hiring managers.Prioritize human connection: Recruiting is not a numbers game. Building trust and understanding candidates’ potential ensures stronger cultural fit and long-term success for both the company and the hire.Connect quality of hire with impact of hire: Quality of hire is just the starting line, but the real win is in the impact they make over time. To connect the two, keep the feedback flowing, measure what matters, and invest in helping your hires grow. It’s about setting them up for success so they can make a real difference, not just for now, but for the long haul.Timestamps: (00:00) Introduction(02:37) Transitioning from transactional to strategic recruiting(04:57) Redefining the hiring lifecycle: Onboarding to offboarding(09:18) The importance of re-recruiting and retaining top talent(14:38) Leveraging AI to streamline hiring processes(16:51) Building trust with candidates through personalized experiences(22:04) The balance of human connection and data in recruiting(26:29) The future of recruiting in the AI era(33:22) Achieving hiring excellence through strategy and empathy

How can transparency in hiring transform your talent acquisition strategy and build trust across your organization?Leah Knobler, VP of People at Help Scout, joins host Shannon Ogborn to share how her team reimagined recruiting through hiring summaries. It’s an approach that breaks down how decisions are made, celebrates wins, and uncovers areas for growth.Leah discusses how intentional practices have strengthened team collaboration, sped up hiring timelines, and reinforced Help Scout’s remote-first values. She also shares the case for compensating candidates, gathering feedback, and reflecting on both successes and challenges to continuously improve the hiring process.Key Takeaways: Transparency creates better outcomes: Sharing hiring summaries within your organization helps teams understand the "how" and "why" behind decisions. It builds trust and shows the effort recruiters put into finding the right fit.Learning from missed opportunities strengthens your process: When offers are declined, capturing feedback and analyzing the reasons opens the door to improvements. Regularly collecting candidate feedback gives insight into their experience and provides a foundation for refining your hiring approach.Paying candidates for their time shows respect: If you're asking candidates to do significant work during the hiring process, compensating them sends a clear message: their time and effort are valued.Timestamps: (00:00) Introduction(03:04) Challenges faced by recruiters in a shifting hiring market(06:44) Implementing hiring summaries and their structure(08:49) The benefits of hiring summaries for remote and in-office teams(11:54) Using data to identify bottlenecks in hiring timelines(12:54) Streamlining engineering hiring processes with tools (14:05) Automating hiring summaries with Ashby dashboards(15:21) Expanding recruiter roles during intentional hiring slowdowns(21:46) Collecting candidate feedback to refine recruiting practices(22:36) Advice on achieving hiring excellence(25:37) The importance of compensating candidates for their time