Offer Accepted

Bringing in early career talent is more than a pipeline play; it’s a catalyst for business transformation.Corey Twitty, now at Zillow, joins Shannon Ogborn to unpack how he built Netflix’s first emerging talent program from the ground up. He explains how to challenge deep-rooted hiring habits, build trust with skeptics, and design programs that align with culture and business needs.Corey also shares what makes these programs durable: a clear purpose, flexibility in execution, and a feedback loop that enables daily improvement. Whether you’re building from scratch or refining what exists, Corey’s approach will reshape how you think about early talent.Key takeaways:Strong programs start with empathy: Sit with stakeholders before designing solutions. Learn what the business truly needs.Early career hiring impacts engineering efficiency: Pairing senior staff with interns freed up senior time and sparked new ideas.Hiring culture changes through ownership: Teams won’t adopt new approaches unless they help shape them.Timestamps: (00:00) Introduction(00:46) Meet Corey Twitty(02:07) Why early career hiring matters more than ever(03:18) How early talent supports long-term succession planning(04:57) Changing Netflix’s culture around early career(06:39) Gaining buy-in through co-design and debate(08:49) Tactical steps for launching a program from scratch(11:35) What strong opinions loosely held look like in action(13:32) Advocating for resources during hiring freezes(16:34) Interns vs. new grads: Where to start(19:48) Tracking results and impact over time(23:35) Building a 3-part early talent strategy(26:29) Where to connect with Corey

The candidate experience coordinator role is changing fast, and innovative teams are evolving it before it becomes obsolete.Dan Seifert, Senior Director of Talent Acquisition and Experience at Marqeta, joins Shannon to discuss how to future-proof talent teams without sacrificing quality. He outlines how his team restructured this critical role, introduced monthly feedback loops, and began training team members to transform candidate feedback into strategic insights.Dan shares how he equips his team with AI tools, the simple prompts that surface the most useful trends, and why doing this work well drives business outcomes. He also explains how coordinators can become internal influencers, and how those skills prepare them for bigger roles down the line.Key takeaways:AI as your co-pilot: Leverage AI to automate repetitive tasks, allowing your team to concentrate on crafting your company's narrative.Monthly feedback for consistent growth: Regular feedback fosters a culture of expected and consistent improvement, leading to better team performance.Candidate experience is a shared responsibility: Recruitment staff—coordinators, recruiters, and interviewers—all shape the candidate experience and influence hiring decisions.Upskilling boosts retention: Employee development empowers growth and retention.Timestamps: (00:00) Introduction(00:18) Meet Dan Seifert(01:58) Why AI won’t replace talent teams(03:10) Evolving the recruiting coordinator role(05:19) What changed at Marqeta to spark this shift(06:07) Aligning recruiters and coordinators to the business(07:24) Coordinators as analysts of candidate experience data(08:41) How to hire for strategic CX roles(10:56) Coaching recruiters with monthly CX reports(13:46) Quarterly updates for people business partners(18:38) Upskilling coordinators with LLMs for feedback themes(21:00) Building influence with straightforward data storytelling(23:50) Offer acceptance rates and what’s driving them

Hiring teams often focus on filling roles fast—but what if your employer brand could do the sourcing for you?Jeff Moore, VP of Talent Acquisition, Operations and Workspaces at Toast, joins Shannon to share how his team scaled employer brand into a strategic lever for talent. Jeff explains why recruiters need to act more like researchers, how he has built flexibility into TA organizations, and why hyper-local pipelines are the future of field hiring.He also breaks down how Toast personalizes candidate experiences at scale, what makes a good recruiter today, and how to stay authentic in a noisy hiring market.Key takeaways:Employer brand scales your story: It’s not just marketing, it’s how you reach the right candidates and help the wrong ones self-select out.Flexibility beats structure: Building a TA org that adapts to business needs matters more than perfecting an org chart.Go hyper-local: Creating shallow talent pools at the zip code level helps fill field roles more quickly and effectively.Candidate experience is your moat: Personal touches, such as virtual office tours, make a lasting impression and are harder to replicate.Timestamps: (00:00) Introduction(00:43) Meet Jeff Moore(01:40) Why is employer brand your biggest lever(03:37) Letting the product story do the heavy lifting(05:02) How Toast turns interviews into mutual experiences(06:52) Keeping your org flexible through shifting priorities(09:32) The surge team experiment that worked, until it didn’t(12:24) Helping recruiters adapt to different roles fast(13:06) Why local hiring needs micro-pipelines(15:13) How to actually source at the zip code level(17:05) Why recruiters need deep market knowledge(18:28) The interview insight that made Jeff join Toast(20:20) Employer brand only works when it’s honest(23:06) How does a brand also boost employee pride(25:04) Where to find Jeff online

Hiring is one of the biggest responsibilities founders face in the early stages, and closing the right candidates can make or break your company’s trajectory.Harriet Walker, Head of Talent at SuperSeed VC, joins Shannon to share her Five Cs of Closing framework: Clarity, Credibility, Connection, Continuity, and Commitment. She highlights why closing is a discipline that begins from the first candidate interaction, offering tips on setting expectations, building trust, and making offers an easy “yes.” Harriet also covers the importance of reference calls, compensation check-ins, and how AI amplifies, rather than replaces, recruiters.Key takeaways:Closing starts early: The best hiring outcomes come from embedding candidate closing strategies throughout the entire process, not just at the offer stage.Five Cs of Closing: Clearly defining the role, showing authentic connection and consistency sets the foundation for attracting the right candidates.Partnership approach: Treating hiring as a collaborative effort between candidate and company creates buy-in and smoother offer acceptances.Timestamps: (00:00) Introduction(00:47) Meet Harriet Walker(02:10) Why early-stage founders must learn to close candidates(04:45) The Five Cs of Closing framework(05:16) #1 Clarity: Defining the role and setting expectations(08:26) #2 Credibility: Building a compelling and honest pitch(10:55) #3 Connection: Creating rapport and mission alignment(14:37) #4 Continuity: Delivering a consistent candidate experience(21:17) #5 Commitment: Partnering with candidates on the process(25:52) The importance of reference calls to close candidates(30:20) Why speed and conviction close top candidates

Candidate fraud isn’t just a recruiting problem. It’s a company-wide risk, too.Ari Garcia, Global Recruiting Operations Lead at Quora, joins Shannon to break down how hiring teams can partner with security, leadership, and with tools like Ashby to address fraud without compromising the candidate experience.With nearly six years at Quora, Ari brings a systems-focused lens to solving cross-functional challenges inside a fully remote, global organization. She shares how her team built alignment across departments, trained interviewers to stay focused on signal over suspicion, and developed criteria for identifying fraud, which keeps the process fair and efficient.The conversation also explores the weight of false positives, the risks of moving too fast, and why fraud detection can't sit with recruiting alone.Key takeaways:Candidate fraud is a business issue: Hiring one wrong person can jeopardize trust and security.Partnerships make the process: Aligning with security and leadership ensures stronger prevention.Candidate experience still comes first: Interviews must stay human even when suspicion is present.RecOps drives clarity: Building systems helps teams act with confidence, not guesswork.Timestamps: (00:00) Introduction(00:14) Meet Ari Garcia(03:06) Why candidate fraud is rising across remote companies(05:18) How to build cross-functional buy-in on fraud(07:19) Using tools like Ashby to flag fraud signals(10:46) Protecting candidate experience while preventing false positives(15:35) What Ari would do differently starting from scratch(18:14) Evolving fraud detection with RecOps and security partnerships(22:50) Why hiring fraud hurts business goals and trust(24:14) Final advice for making fraud prevention a priority

Hiring plans rarely survive first contact with reality. So how do you lead when half your headcount is unplanned?Tommy Hansen, Head of Recruiting at Juniper Square, joins Shannon to share how his small team hired over 300 people in a year—despite 40–60% of those roles being unplanned. He explains how redefining “planned” vs. “unplanned” headcount changed how recruiting partnered with the business, earned more resourcing, and helped close the company’s largest deal to date.Tommy also shares how embedding recruiters with the business, strengthening exec partnerships, and prioritizing business acumen helped his team thrive through rapid change.Key takeaways:Redefining headcount unlocks clarity: Creating shared definitions of “planned” vs. “unplanned” headcount revealed the true scope of TA’s work and made invisible efforts visible.Visibility drives resourcing: By tracking unplanned hiring and visualizing it clearly, Tommy’s team earned more budget, tools, and RPO support.Business acumen builds influence: Connecting headcount to company OKRs helped recruiting steer prioritization and secure executive alignment fast.Timestamps: (00:00) Introduction(00:43) Meet Tommy Hansen(03:04) Why unplanned headcount matters more than ever(04:55) Defining planned vs. unplanned headcount at Juniper Square(06:28) How Ashby dashboards helped visualize TA’s real workload(09:06) 40–60% of hiring was unplanned—here’s how leadership reacted(11:10) Driving prioritization with data and OKRs(14:28) Forecasting future headcount through business metrics(16:20) How recruiting helped close a $10M client deal(17:35) Leading a team through constant change(20:04) Retaining team engagement during hypergrowth(22:06) Using business transparency to win over skeptical candidates(24:02) What hiring excellence means to Tommy(26:01) Recruiting hot take: AI is great, but we must develop future TA leaders(29:18) Advice to his early-career self(30:13) Where to connect with Tommy

In this engaging discussion, Adam Ward, Founding Partner at Growth by Design Talent, shares his insights from leading recruiting at Facebook, Qualcomm, and Pinterest. He emphasizes the transformation of recruiting from a service role to that of a trusted advisor, highlighting the importance of stakeholder engagement. Adam discusses the significance of data-driven insights, shared accountability, and the necessity of understanding business needs. Curiosity and strong relationships, he asserts, are vital for successful recruiting outcomes and positioning within the business framework.

Hiring the right people can feel like a guessing game if your process isn’t structured.Heather Doshay, Partner & Head of Talent at SignalFire, joins Shannon to explore the impact of structured interviews on hiring outcomes. She explains how unstructured interviews often lead to bias and why creating a consistent, repeatable process is essential for building high-performing teams.Heather outlines the key components of structured interviewing, how to build interview rubrics, and why taking time upfront leads to more efficient hiring down the line. She also discusses how to influence stakeholders, manage expectations, and tackle common objections from hiring managers.Key takeaways:Structured interviews boost accuracy: Clear criteria help make the right hire every time.Efficiency drives success: Investing time upfront leads to faster, more focused hiring processes.Bias mitigation is crucial: Removing subjectivity levels the playing field for all candidates.Influence is key: Helping hiring managers see the value of structure builds trust and compliance.Timestamps: (00:00) Introduction(00:43) Meet Heather Doshay(03:02) The flaws of the traditional hiring process(06:50) The science behind structured interviews and the research supporting them(12:03) Addressing pushback on structured interviews(18:52) Coaching hiring managers on structured interview adoption(26:00) Navigating the emotional side of saying no to candidates(31:38) Using follow-up questions to improve candidate evaluation(37:05) Training vs. outsourcing interview training

Ashby’s $50M Series D marks a shift in how the company is thinking about product, customers, and the future of recruiting.In this episode, CEO Benji Encz returns to share what led to Ashby’s latest milestone. He and Shannon talk about the strategic timing of the fundraise, the growing role of AI in recruiting, and how to balance tech with a human touch. They also unpack why quality of hire matters more than ever and how teams are linking recruiting data to long-term success. Benji reflects on lessons from building with patience—and why that mindset leads to stronger, more resilient teams.Key Takeaways:AI should solve real problems: The best tools improve workflows already in place.Quality of hire is rising: Executives want to understand impact beyond time to fill.Adaptability is strategy: Recruiting teams need to flex hiring models based on business needs.Culture is compounding: Strong internal practices create better experiences for both customers and candidates.Timestamps: (00:00) Introduction(01:24) Ashby Raises $50M Series D to Power Next Chapter(04:09) How AI Is Moving From Nice to Have to Business Imperative(05:44) Using AI to Surface Talent You’d Normally Miss(06:29) The Rise of Quality of Hire as a Board Level Priority(08:33) Real Customer Wins With Quality of Hire Metrics(10:05) Helping TA Teams Adapt Faster to Market Volatility(12:37) How Ashby’s Hiring Excellence Framework Guides TA Focus(13:18) Making Candidate Experience a Differentiator With AI(15:56) Scaling Customer Success Without Losing the Human Touch(18:18) Why Community Building Is a Strategic Bet at Ashby(20:22) Long-Term Culture Design and Operating Principles in Action(22:40) How Thoughtful Communication Shapes Ashby’s Internal Ops(26:04) How AI Has Reshaped Hiring Excellence in the Last Two Years(27:21) The Product Bet Benji Would Make Again Even If It Failed

How does internal mobility impact employee experience?Dr. Kalifa Oliver, Global Director in Employee Experience (EX) Analytics Strategy at Ford, joins Shannon to discuss how internal mobility influences not just hiring efficiency but long-term culture building. With a background in neuropsychology and people experience at Ford, Dr. Kalifa brings valuable insights into the intersection of talent acquisition and employee development.She highlights the challenges recruiters face in making internal moves feel as seamless as external ones and the impact that transparent, fair mobility systems can have on employee retention. Kalifa also shares her thoughts on the importance of giving employees room to grow within the company and the role that recruiters play in facilitating that growth.Key takeaways:Internal mobility promotes retention: It’s about building long-term career paths.Treat internal candidates as you would externals: Fair treatment is key to employee trust.Mobility systems should be built for scale: Ensure fairness and transparency as companies grow.Recruiters drive the employee experience: Their role goes beyond just hiring.Timestamps: (00:00) The importance of a human-centered mindset(00:17) Introductions(01:54) Guest profile: Dr. Kalifa Oliver(02:38) Why candidate experience is the foundation of employee experience(05:31) Defining internal mobility(09:20) Making internal candidates feel seen: a recruiter's responsibility(11:48) Treating internal candidates with care(15:46) The impact of internal mobility on DEI(17:39) Gen Z, transparency, and the end of silent pay gaps(21:45) Writing job descriptions that actually support mobility(24:58) How fear-based layoffs damage productivity and well-being(31:08) Designing soft exits that strengthen your talent brand(36:09) What hiring excellence means to Dr. Kalifa(37:22) Recruiting hot take: There are no shortcuts