Industry Relations

The Industry Relations Podcast is now available on your favorite podcast player! Overview In this episode, Rob and Greg dive into the controversy surrounding CRMLS’s End User License Agreement (EULA) and the debate over MLS data ownership. The discussion begins with updates in the MLS world that brought attention to how CRMLS’s EULA—originally updated for two-factor authentication—resurfaced older language asserting MLS ownership of listing data. Rob argues that this fundamental change to broker data rights was poorly communicated, while Greg defends CRMLS, emphasizing the operational benefits and the long-standing nature of the clause. The two debate whether brokers were properly informed, what this means for data copyright, and if MLSs should have done more outreach when the change occurred. Key Takeaways Origin of the Issue: CRMLS’s update around two-factor authentication drew attention to older language asserting MLS ownership of listing data. Miscommunication Fallout: Many brokers—and even industry insiders—were unaware of this language, leading to confusion and criticism. Refkin’s Role: Compass CEO Robert Reffkin’s public posts sparked renewed scrutiny, prompting industrywide debate about transparency and data rights. Ownership vs. Protection: Rob questions whether MLSs need to claim ownership to protect data; Greg argues it benefits brokers by organizing and monetizing data more effectively. Governance Concerns: Rob challenges whether MLS boards can alter members’ property rights without broader consent; Greg notes such changes are vetted by directors and attorneys. Communication Failure: Both agree MLSs must improve how they notify and educate brokers about major policy shifts. Potential Next Steps: Rob suggests bringing CRMLS’s Ed Zorn and an affected broker on a future episode to clarify the rationale and implications. Links Inman Article The Education of Mr. Reffkin The MLS Is Taking a Fateful Step: Who Owns the Listing? Connect with Rob and Greg Rob’s Website  Greg’s Website    Watch us on YouTube   Our Sponsors: Cotality  Notorious VIP The Giant Steps Job Board    Production and Editing Services by Sunbound Studios

Rob and Greg dive into the intriguing Zillow-ChatGPT integration, sparking debates on IDX compliance and the evolving role of AI in real estate. They compare this shift to the early days of Google, highlighting how AI filters listings with more nuance than traditional search. The hosts question outdated MLS policies and advocate for new principles to govern data use. As AI reshapes the industry, they stress that agents embracing these tools will outperform those who resist. Who needs data restrictions in the age of AI? It's a thought-provoking discussion!

A surprising acquisition by Compass could redefine residential real estate. The debate centers on whether Anywhere is truly the industry's crown jewel or just a pawn. Zillow's dominance looms large, prompting talk of potential responses from lobbying to launching their own brokerage. The future of private listings sparks concern over an arms race among brokerages. Discussions also examine Rocket Companies' strategy, impacts on MLS visibility, and how AI might disrupt traditional listing models.

Rob and Greg dive into the highlights of CMLS 2025 in Toronto, discussing both the venue's hiccups and the strong content presented. They tackle bold leadership topics, including the separation of associations and MLSs, as well as the implications of the Compass/Anywhere merger. Vendor frustrations emerge with slow sales cycles and entrenched competition. The duo debates AI's potential impact on the realtor landscape and questions Opendoor's AI-first strategy. Overall, they navigate the shifting dynamics of MLS operations and technology.

Rob and Greg explore the monumental acquisition of Anywhere by Compass, unpacking its $1.6 billion all-stock deal and the debt implications. They discuss the potential for industry consolidation, antitrust concerns, and how this move could redefine private listings. With predictions of competitors like Zillow and Keller Williams adopting private listing strategies, they dive into the shifting dynamics of brokerage operations. The conversation also touches on how this acquisition could impact traditional MLS practices and consumer preferences in the real estate landscape.

Rob and Greg unpack the shocking assassination of Charlie Kirk, exploring its profound impact on society and the real estate industry. They dive into the troubling responses from industry leaders and the celebration of violence witnessed online. The duo questions the consistency of corporate and organizational statements compared to past incidents, urging for accountability and clearer messaging. The conversation emphasizes the need for civil discourse amidst rising polarization and hopes for reduced harmful rhetoric across divides.

The hosts dive into the urgent challenge of housing affordability, pondering a potential national emergency declaration. They discuss various federal strategies like deregulation and incentives to stimulate zoning reforms. A lively debate unfolds around mortgage financing, weighing homeownership benefits against price inflation issues. The conversation shifts to Zillow's new policies, exploring their impact on exclusive listings and Compass's inventory trends. The episode also reflects on the tension between local regulations and the need for more multifamily developments.

Rob and Greg explore the delicate balance between technology and human connection in real estate. They discuss the trend towards tech minimalism and the allure of 'dumb phones' as a response to screen fatigue. The duo questions whether AI is genuinely transformative or simply overhyped, emphasizing the need for thoughtful tech application. They highlight Opendoor's new strategy to integrate agents earlier and debate the value of in-person interactions versus digital conveniences. Ultimately, they advocate for a strategic approach to blending tech and personal touch in the industry.

Rob and Greg explore Andrea's new role at Real Estate News, aiming for enhanced investigative journalism. They dive into Anne Marie’s push for MLS independence amid rising realtor commissions, sparking debates on ownership structures. A lawsuit against NAR challenges the enforcement of buyer representation agreements, highlighting weak compliance. Rob argues for a return to sub-agency to tackle steering issues and simplify compensation, while questioning the historical reasons for its abandonment. Overall, the discussion paves the way for potential regulatory changes in the real estate landscape.

Rob and Greg dive into the fallout from Carrie Wheeler's resignation at Opendoor. They analyze the impact of activist investors and the future of iBuying amidst shifting buyer expectations. The duo examines how Opendoor and Zillow have operated more like flippers than true market makers. Strategic advice for new leadership includes selling homes ‘as is,’ enhancing agent relations, and creating a coming-soon marketplace for discounted listings. They also discuss innovative financing options to streamline transactions and ensure long-term viability.